Tax Office Woes

Rich101 · 11-03-2010, 17:33

Arggghh Rant Time!

Trying to get through to HM Revenue & Custom to query my Tax code for the forthcoming year and their phone service when busy cuts me off everytime, so that I have to redial and go through the rigmarole of number pressing to get to the right option to then find them cutting me off again because they are too busy.

Is there any number that does not do this and puts me in a queue?

Arthur Fowler · 11-03-2010, 17:38

I'd leave it a few days, they've probably got a backlog because of the recent industrial action.

wen · 11-03-2010, 18:58

There having a mare at the moment, they've screwed up every person at works tax code so there's 600+ of us having to phone up and correct the mistake. All of us coded BR.

Keep phoning they'll answer eventually.

statto · 11-03-2010, 19:00

All tax stuff is going to be a nightmare at the moment. The self-assessment penalty notices went out over the last couple of weeks so it's bound to cause a backlog.

anephric · 11-03-2010, 19:02

There's been strike action and even at the best of times, HMRC don't answer one in every two calls at this time of year.

Rich101 · 11-03-2010, 21:16

All good and valid points.

Don't mind waiting, it's the disconnecting so I have to redial and faff about thats whats doing my bonce in.

Will give it a few days.

Ta

beaky · 21-03-2010, 09:52

Quote:

Originally Posted by wen

There having a mare at the moment, they've screwed up every person at works tax code so there's 600+ of us having to phone up and correct the mistake. All of us coded BR.

Keep phoning they'll answer eventually.

Same here. I did finally manage to get through (after Moira Stewart cut me off multiple times) and when I did, they were very quick and helpful - basically I had two accounts with them due to computer cock up and was put on BR for my only salary.

I found the best time to phone (as did colleagues) was about 7.30 pm just before they close.

ceiberman · 24-03-2010, 17:07

The quietest times are usually evenings and Saturday afternoons. They are open 8:00 till 16:00 on Saturdays.

11-03-2010, 17:33	#1
Rich101 www.dvf.org.uk Join Date: Nov 2004 Posts: 1,385 Thanks: 2 Thanked 0 Times in 0 Posts	Tax Office Woes Arggghh Rant Time! Trying to get through to HM Revenue & Custom to query my Tax code for the forthcoming year and their phone service when busy cuts me off everytime, so that I have to redial and go through the rigmarole of number pressing to get to the right option to then find them cutting me off again because they are too busy. Is there any number that does not do this and puts me in a queue?

11-03-2010, 19:00	#4
statto Jedi Master Join Date: Jun 2000 Posts: 11,390 Thanks: 31 Thanked 87 Times in 30 Posts	All tax stuff is going to be a nightmare at the moment. The self-assessment penalty notices went out over the last couple of weeks so it's bound to cause a backlog. __________________ Not posted from an iPad because, quite frankly, it just isn't compatible with my lifestyle profile.

11-03-2010, 19:02	#5
anephric Kidney Thief Join Date: Jan 2004 Location: Derby, UK Posts: 20,624 Thanks: 7 Thanked 3 Times in 3 Posts	There's been strike action and even at the best of times, HMRC don't answer one in every two calls at this time of year. __________________ www.khaaan.com

24-03-2010, 17:07	#8
ceiberman Registered User Join Date: Jun 2000 Posts: 1,083 Thanks: 0 Thanked 1 Time in 1 Post	The quietest times are usually evenings and Saturday afternoons. They are open 8:00 till 16:00 on Saturdays. Last edited by ceiberman; 24-03-2010 at 17:08.

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11-03-2010, 17:38	#2
Arthur Fowler Registered User Join Date: Aug 2002 Location: Bedfordshire Posts: 8,573 Thanks: 25 Thanked 4 Times in 4 Posts	I'd leave it a few days, they've probably got a backlog because of the recent industrial action.

11-03-2010, 18:58	#3
wen What?! Join Date: Mar 2002 Location: here Posts: 1,780 Thanks: 3 Thanked 0 Times in 0 Posts	There having a mare at the moment, they've screwed up every person at works tax code so there's 600+ of us having to phone up and correct the mistake. All of us coded BR. Keep phoning they'll answer eventually.

11-03-2010, 21:16	#6
Rich101 www.dvf.org.uk Join Date: Nov 2004 Posts: 1,385 Thanks: 2 Thanked 0 Times in 0 Posts	All good and valid points. Don't mind waiting, it's the disconnecting so I have to redial and faff about thats whats doing my bonce in. Will give it a few days. Ta

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