Play.com returns

simong · 05-03-2010, 16:00

Just wondering how long Play.com usually take to process returns.

I bought the Terminator Salvation Steelbook from them and it arrived with a noticable dent on the case. I was going to keep it but then thought "If I was buying this on the high street I wouldn't pick out a dented case" so decided to return for a replacement.
Sent it back last Thursday 1st class with proof of posting but my account is still allowing me to cancel the return, which basically means they either haven't received it or are yet to process it.
Phoned them on Wednesday but was basically told the above and that I'd be notified when they had it. She also asked if I'd sent it recorded, which of course has now made me paranoid because I didn't.

Anyway, having not returned anything to Play for about 10 years I can't really remember how long they take and I'm getting impatient.

daredevil · 05-03-2010, 20:47

Took 4 weeks in total from sending the item to receiving it.

I returned a faulty ebook reader.

They only stopped the cancel return item after they had sent out the replacement.

Regards

Daredevil

simong · 05-03-2010, 22:38

Cheers, I'll stop being impatient... for now.

What's the betting the replacement has a big dent in it too?

05-03-2010, 16:00	#1
simong I'm taking it back! Join Date: Sep 2001 Location: South East Posts: 948 Thanks: 11 Thanked 26 Times in 12 Posts	Play.com returns Just wondering how long Play.com usually take to process returns. I bought the Terminator Salvation Steelbook from them and it arrived with a noticable dent on the case. I was going to keep it but then thought "If I was buying this on the high street I wouldn't pick out a dented case" so decided to return for a replacement. Sent it back last Thursday 1st class with proof of posting but my account is still allowing me to cancel the return, which basically means they either haven't received it or are yet to process it. Phoned them on Wednesday but was basically told the above and that I'd be notified when they had it. She also asked if I'd sent it recorded, which of course has now made me paranoid because I didn't. Anyway, having not returned anything to Play for about 10 years I can't really remember how long they take and I'm getting impatient. __________________ For Sale / Feedback

05-03-2010, 22:38	#3
simong I'm taking it back! Join Date: Sep 2001 Location: South East Posts: 948 Thanks: 11 Thanked 26 Times in 12 Posts	Cheers, I'll stop being impatient... for now. What's the betting the replacement has a big dent in it too? Last edited by simong; 05-03-2010 at 22:38.

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05-03-2010, 20:47	#2
daredevil Registered User Join Date: Feb 2001 Location: Glasgow Posts: 296 Thanks: 1 Thanked 0 Times in 0 Posts	Took 4 weeks in total from sending the item to receiving it. I returned a faulty ebook reader. They only stopped the cancel return item after they had sent out the replacement. Regards Daredevil