Sky Broadband - Part 2 - Page 20

john316 · 15-12-2007, 09:44

Sounds like DNS issues with Sky - try changing the DNS servers in your router setup?

burn · 15-12-2007, 10:08

Its not DNS I have looked on the skyuser forum and someone there is having the same thing and he has tried a whole host of DNS servers. Anyone tried speaking to sky?

Alan b · 15-12-2007, 10:10

I'm using OpenDNS so I wouldn't have thought that was the cause of the problem. It seems from reading around a few other people on Sky have having problems accessing certain other sites as well, sites such as Yahoo, Face Book and eBay

burn · 15-12-2007, 10:16

Out of curiosity Alan, have you installed the Vista SP1 RC1? And are you using the sky router?

Hmmm this is curious I have changed my router settings. I still have the DNS settings in but I have changed my IP settings to detect rather than inputting my own and everything "seems" ok...it cant be that though...right?

Alan b · 15-12-2007, 10:30

This PC I am using is an XP machine and yes I am using the Sky router.

The BBC site is now working but the others are not.

burn · 15-12-2007, 10:48

Ok was just running through some thoughts...thanks

Alan b · 15-12-2007, 11:25

All those sites I posted about are working now. I wonder how long for this time

ArthurDent · 15-12-2007, 12:10

I'm having problems even accessing the bbc news site now.

All I get is a blank page with "connecting to newsimg.bbc.co.uk..." in the status bar!

rezabelady · 15-12-2007, 12:20

I had a similar kind of problem when I first got Sky broadband, where my web speeds were slowing down and on particular sites no images appearing/site taking forever to load.. after searching around I found the skyuser forum where some others were experiencing it too, and turned out to be due to the number of errors over the connection building up and up until they were nearly 100% but not going back down until the router was reset.

From that site I found 2 very useful tools (surprised if they're not already posted here):

This utility for changing some basic settings (can also use it to get your sky username/pass to use a different router): http://dg834gt.mognuts.com/NetgearRouterUtility.html

And this utility which forces a resynce when your error rate gets too high, so you don't have to manually reset/disconnect:
http://www.delweddau.com/scripts/stability.html

You can use the first one to download your router stats, so particularly next time you get slowdowns take a look and see if the errors are going crazy. If it seems to be the problem, then download the second utility which'll improve your routers stability (note this utility is only temporary so if you turn off the router you need to download the utility onto the router again).

I've been using the stability utility since September and it has improved my connection considerably as when errors start to build up it'll take care of the problem automatically.

riz1 · 15-12-2007, 12:54

I just emailed them to complain a couple of times[listing all the stuff I had already done to try to correct it] and magically they sorted it. I reckon they just turn up the juice or something..

Alan b · 15-12-2007, 13:46

Quote:

Originally Posted by ArthurDent

All I get is a blank page with "connecting to newsimg.bbc.co.uk..." in the status bar!

That is what I was seeing yesterday evening when the site would not load. The only sites I know that I can't load now are Ancestry and Argos.

ArthurDent · 15-12-2007, 13:50

Looks like it is an OpenDNS issue....

Couldn't get bbc news to load at all, it just hung with "connecting to newsimg.bbc.co.uk..."

Removed the OpenDNS settings from the router, and can now access the beeb site once again! What the hell are OpenDNS up to? Their status page says everything's ok.

ArthurDent · 15-12-2007, 13:53

Alan b - that Ancestry site loads fine without OpenDNS.

Edit: Just been to http://www.opendns.com/support/cache/

And refreshed their entries for stats.bbc.co.uk and newsimg.bbc.co.uk

So far so good - working for now at least.

Alan b · 15-12-2007, 14:27

Thanks Arthur, I have just used that site for the two sites I posted above and can get on Ancestry now but not Argos yet.

ArthurDent · 15-12-2007, 15:05

I can't get Argosto work either - with or without OpenDNS.

Alan b · 15-12-2007, 17:47

I spoke to soon Arthur as I can't get it to load either now and Photobucket is another site that is failing for me. This is without OpenDNS as well.

Batfin · 27-12-2007, 10:18

quick question - does anyone else on sky get a highish number of errors on their line? got my stats from the router and it seemed like a lot of errors in the short time i'd been connected - and I have the router syncing slower than usual, if it syncs faster the error rate goes through the roof. Does it seen like theres a fault on my line somewhere or am i just going to get these errors cuz i'm far from the exchange?

adslctl: ADSL driver and PHY status
Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 5440 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 13.6 14.0
Attn(dB): 50.0 31.5
Pwr(dBm): 19.7 0.9
Max(Kbps): 6112 1152
Rate (Kbps): 5440 416
G.dmt framing
K: 171(0) 14
R: 16 16
S: 1 16
D: 32 2
ADSL2 framing
MSGc: 1 1
B: 197 14
M: 1 16
T: 1 1
R: 16 16
S: 1.0808 17.0666
L: 1584 120
D: 32 2
Counters
SF: 8094003 8094001
SFErr: 1503 218
RS: 550392270 34399504
RSCorr: 714752 536
RSUnCorr: 51933 0

HEC: 1278 142
OCD: 261 0
LCD: 0 0
Total Cells: 1765308932 0
Data Cells: 24260504 0
Drop Cells: 0
Bit Errors: 0 0

ES: 1805 0
SES: 673 0
UAS: 96 0
Total time = 1 days 19 hours 52 min 44 sec
SF = 19448166
CRC = 3310
LOS = 783
LOF = 0
ES = 1805
Latest 1 day time = 19 hours 52 min 44 sec
SF = 4209557
CRC = 208
LOS = 93
LOF = 0
ES = 203
Latest 15 minutes time = 7 min 44 sec
SF = 27288
CRC = 7
LOS = 2
LOF = 0
ES = 3
Previous 15 minutes time = 15 min 0 sec
SF = 52989
CRC = 0
LOS = 1
LOF = 0
ES = 1
Previous 1 day time = 24 hours 0 sec
SF = 5079439
CRC = 1552
LOS = 237
LOF = 0
ES = 574
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52931
CRC = 0
LOS = 1
LOF = 0
ES = 1
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52930
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52931
CRC = 4
LOS = 3
LOF = 0
ES = 5
#

Wolfman · 15-01-2008, 16:55

Well I signed up to Sky broadband as I can't afford to keep paying Nildram nearly £29 a month for internet access.

Anyway the router turned up toay and it's not a Netgear one they ship anymore it's a Sky branded Sagem router but no model number is shown on it. Anyone know anything about this router???

ralph wiggum · 02-02-2010, 17:44

Thinking of joining up to Sky Broadband but need to check a technical detail.
Apparently I need a spare Ethernet port, but can't see this on my pc's user manual, the only thing I can see is a "network adapter connector" are these the same thing? If not, is there any way around this?
Cheers.

Bapapapa · 02-02-2010, 18:06

Ethernet port looks like - these

"network adapter connector" could very well be it, but if not you can buy a slot in card for less than a tenner which will do the job.

15-12-2007, 10:08	#382
burn Run fatboy, run Join Date: Oct 2001 Location: Aberdare Posts: 1,503 Thanks: 0 Thanked 0 Times in 0 Posts	Its not DNS I have looked on the skyuser forum and someone there is having the same thing and he has tried a whole host of DNS servers. Anyone tried speaking to sky? __________________ Zytrate comes in a little glass vial Wii Friend Code: 3375 4070 6046 2547 \| Xbox Live Gamer Tag : Arcalius I took These

15-12-2007, 10:10	#383
Alan b Moderator Join Date: Mar 2001 Location: UK Posts: 30,709 Thanks: 42 Thanked 535 Times in 293 Posts	I'm using OpenDNS so I wouldn't have thought that was the cause of the problem. It seems from reading around a few other people on Sky have having problems accessing certain other sites as well, sites such as Yahoo, Face Book and eBay __________________ Forum Moderator Compare Consoles \| Tweals - the best deals on Twitter, Facebook and the Web \| Price Demon

15-12-2007, 10:16	#384
burn Run fatboy, run Join Date: Oct 2001 Location: Aberdare Posts: 1,503 Thanks: 0 Thanked 0 Times in 0 Posts	Out of curiosity Alan, have you installed the Vista SP1 RC1? And are you using the sky router? Hmmm this is curious I have changed my router settings. I still have the DNS settings in but I have changed my IP settings to detect rather than inputting my own and everything "seems" ok...it cant be that though...right? __________________ Zytrate comes in a little glass vial Wii Friend Code: 3375 4070 6046 2547 \| Xbox Live Gamer Tag : Arcalius I took These Last edited by burn; 15-12-2007 at 10:25.

15-12-2007, 10:48	#386
burn Run fatboy, run Join Date: Oct 2001 Location: Aberdare Posts: 1,503 Thanks: 0 Thanked 0 Times in 0 Posts	Ok was just running through some thoughts...thanks __________________ Zytrate comes in a little glass vial Wii Friend Code: 3375 4070 6046 2547 \| Xbox Live Gamer Tag : Arcalius I took These

15-12-2007, 11:25	#387
Alan b Moderator Join Date: Mar 2001 Location: UK Posts: 30,709 Thanks: 42 Thanked 535 Times in 293 Posts	All those sites I posted about are working now. I wonder how long for this time __________________ Forum Moderator Compare Consoles \| Tweals - the best deals on Twitter, Facebook and the Web \| Price Demon

15-12-2007, 09:44	#381
john316 Hates Transfer Deadlines Join Date: Oct 2000 Location: Aigburth, Liverpool, UK, Europe, The World Posts: 26,031 Thanks: 4 Thanked 28 Times in 8 Posts	Sounds like DNS issues with Sky - try changing the DNS servers in your router setup?

15-12-2007, 10:30	#385
Alan b Moderator Join Date: Mar 2001 Location: UK Posts: 30,709 Thanks: 42 Thanked 535 Times in 293 Posts	This PC I am using is an XP machine and yes I am using the Sky router. The BBC site is now working but the others are not.

15-12-2007, 12:10	#388
ArthurDent Mostly Harmless Join Date: Apr 2005 Posts: 2,064 Thanks: 7 Thanked 5 Times in 5 Posts	I'm having problems even accessing the bbc news site now. All I get is a blank page with "connecting to newsimg.bbc.co.uk..." in the status bar!

15-12-2007, 12:20	#389
rezabelady 極めて平凡 Join Date: Feb 2001 Location: 行方不明 Posts: 1,034 Thanks: 4 Thanked 0 Times in 0 Posts	I had a similar kind of problem when I first got Sky broadband, where my web speeds were slowing down and on particular sites no images appearing/site taking forever to load.. after searching around I found the skyuser forum where some others were experiencing it too, and turned out to be due to the number of errors over the connection building up and up until they were nearly 100% but not going back down until the router was reset. From that site I found 2 very useful tools (surprised if they're not already posted here): This utility for changing some basic settings (can also use it to get your sky username/pass to use a different router): http://dg834gt.mognuts.com/NetgearRouterUtility.html And this utility which forces a resynce when your error rate gets too high, so you don't have to manually reset/disconnect: http://www.delweddau.com/scripts/stability.html You can use the first one to download your router stats, so particularly next time you get slowdowns take a look and see if the errors are going crazy. If it seems to be the problem, then download the second utility which'll improve your routers stability (note this utility is only temporary so if you turn off the router you need to download the utility onto the router again). I've been using the stability utility since September and it has improved my connection considerably as when errors start to build up it'll take care of the problem automatically.

15-12-2007, 12:54	#390
riz1 Registered User Join Date: Nov 2001 Location: Durkadukastan Posts: 5,976 Thanks: 14 Thanked 1 Time in 1 Post	I just emailed them to complain a couple of times[listing all the stuff I had already done to try to correct it] and magically they sorted it. I reckon they just turn up the juice or something..

15-12-2007, 13:50	#392
ArthurDent Mostly Harmless Join Date: Apr 2005 Posts: 2,064 Thanks: 7 Thanked 5 Times in 5 Posts	Looks like it is an OpenDNS issue.... Couldn't get bbc news to load at all, it just hung with "connecting to newsimg.bbc.co.uk..." Removed the OpenDNS settings from the router, and can now access the beeb site once again! What the hell are OpenDNS up to? Their status page says everything's ok.

15-12-2007, 13:53	#393
ArthurDent Mostly Harmless Join Date: Apr 2005 Posts: 2,064 Thanks: 7 Thanked 5 Times in 5 Posts	Alan b - that Ancestry site loads fine without OpenDNS. Edit: Just been to http://www.opendns.com/support/cache/ And refreshed their entries for stats.bbc.co.uk and newsimg.bbc.co.uk So far so good - working for now at least. Last edited by ArthurDent; 15-12-2007 at 14:07.

15-12-2007, 14:27	#394
Alan b Moderator Join Date: Mar 2001 Location: UK Posts: 30,709 Thanks: 42 Thanked 535 Times in 293 Posts	Thanks Arthur, I have just used that site for the two sites I posted above and can get on Ancestry now but not Argos yet. __________________ Forum Moderator Compare Consoles \| Tweals - the best deals on Twitter, Facebook and the Web \| Price Demon

15-12-2007, 15:05	#395
ArthurDent Mostly Harmless Join Date: Apr 2005 Posts: 2,064 Thanks: 7 Thanked 5 Times in 5 Posts	I can't get Argosto work either - with or without OpenDNS.

15-12-2007, 17:47	#396
Alan b Moderator Join Date: Mar 2001 Location: UK Posts: 30,709 Thanks: 42 Thanked 535 Times in 293 Posts	I spoke to soon Arthur as I can't get it to load either now and Photobucket is another site that is failing for me. This is without OpenDNS as well.

27-12-2007, 10:18	#397
Batfin Registered User Join Date: Mar 2001 Posts: 359 Thanks: 10 Thanked 0 Times in 0 Posts	quick question - does anyone else on sky get a highish number of errors on their line? got my stats from the router and it seemed like a lot of errors in the short time i'd been connected - and I have the router syncing slower than usual, if it syncs faster the error rate goes through the roof. Does it seen like theres a fault on my line somewhere or am i just going to get these errors cuz i'm far from the exchange? adslctl: ADSL driver and PHY status Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 5440 Kbps Link Power State: L0 Mode: G.DMT Channel: Interleave Trellis: ON Line Status: No Defect Training Status: Showtime Down Up SNR (dB): 13.6 14.0 Attn(dB): 50.0 31.5 Pwr(dBm): 19.7 0.9 Max(Kbps): 6112 1152 Rate (Kbps): 5440 416 G.dmt framing K: 171(0) 14 R: 16 16 S: 1 16 D: 32 2 ADSL2 framing MSGc: 1 1 B: 197 14 M: 1 16 T: 1 1 R: 16 16 S: 1.0808 17.0666 L: 1584 120 D: 32 2 Counters SF: 8094003 8094001 SFErr: 1503 218 RS: 550392270 34399504 RSCorr: 714752 536 RSUnCorr: 51933 0 HEC: 1278 142 OCD: 261 0 LCD: 0 0 Total Cells: 1765308932 0 Data Cells: 24260504 0 Drop Cells: 0 Bit Errors: 0 0 ES: 1805 0 SES: 673 0 UAS: 96 0 Total time = 1 days 19 hours 52 min 44 sec SF = 19448166 CRC = 3310 LOS = 783 LOF = 0 ES = 1805 Latest 1 day time = 19 hours 52 min 44 sec SF = 4209557 CRC = 208 LOS = 93 LOF = 0 ES = 203 Latest 15 minutes time = 7 min 44 sec SF = 27288 CRC = 7 LOS = 2 LOF = 0 ES = 3 Previous 15 minutes time = 15 min 0 sec SF = 52989 CRC = 0 LOS = 1 LOF = 0 ES = 1 Previous 1 day time = 24 hours 0 sec SF = 5079439 CRC = 1552 LOS = 237 LOF = 0 ES = 574 15 minutes interval [-30 min to -15 min] time = 15 min 0 sec SF = 52931 CRC = 0 LOS = 1 LOF = 0 ES = 1 15 minutes interval [-45 min to -30 min] time = 15 min 0 sec SF = 52930 CRC = 0 LOS = 0 LOF = 0 ES = 0 15 minutes interval [-60 min to -45 min] time = 15 min 0 sec SF = 52931 CRC = 4 LOS = 3 LOF = 0 ES = 5 #

15-01-2008, 16:55	#398
Wolfman Howling Mad!!!!!! Join Date: Sep 2000 Location: Rowley Regis, UK Posts: 987 Thanks: 0 Thanked 0 Times in 0 Posts	Well I signed up to Sky broadband as I can't afford to keep paying Nildram nearly £29 a month for internet access. Anyway the router turned up toay and it's not a Netgear one they ship anymore it's a Sky branded Sagem router but no model number is shown on it. Anyone know anything about this router???

02-02-2010, 17:44	#399
ralph wiggum Chamakh My Bitch Up. Join Date: Jul 2002 Location: south of heaven Posts: 4,530 Thanks: 22 Thanked 10 Times in 7 Posts	Thinking of joining up to Sky Broadband but need to check a technical detail. Apparently I need a spare Ethernet port, but can't see this on my pc's user manual, the only thing I can see is a "network adapter connector" are these the same thing? If not, is there any way around this? Cheers. __________________ Dvd collection.......my meagre feedback thread Charlie George: "You know how much I love my football. Obviously Arsenal, I don't really give a monkey's about anybody else. This is a proper football club." MKFC: 2621-3399-2006 (ralph)

02-02-2010, 18:06	#400
Bapapapa Suck it, you dirty Jew Join Date: May 2000 Location: Fritzlbox Under Construction Posts: 14,446 Thanks: 109 Thanked 12 Times in 6 Posts	Ethernet port looks like - these "network adapter connector" could very well be it, but if not you can buy a slot in card for less than a tenner which will do the job. Last edited by Bapapapa; 02-02-2010 at 18:06.

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