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View Full Version : dvd box office - city of lost kids Ouch!

wide_inside
04-03-2002, 19:16
just got this, was kind of wondering if anybody else had had the same

Dear Valued DVD Box Office customer,

We are emailing you to inform you that we will be unable to fill your pending
order for City of Lost Children which had a selling price of $19.95CDN. The
correct selling price is $34.95CDN. We realize that this is a large pricing
mistake. Please could you email us at info@dvdboxoffice.com to less us know
if you wish to keep your order pending at the corrected price or if you wish
to have us cancel your order. We value your business a great deal and look
forward to speaking with you soon.


Regards,

DVD Box Office
The best value for your movie dollar!


wide
jroadley
04-03-2002, 19:52
This isn't the first time Box Office have done this, they know they're mispricing something when they up it to their site. I had the criterion In The Mood For Love on preorder for £13 then got the mail about the mistake. If they had any common sense they'd honour the original price for those that took the time to preorder thus given them some good PR to other future customers. Bla bla bla... :D
wide_inside
04-03-2002, 20:01
well, they've just had a stinky e-mail from me

"Hmm,

Not very impressed at all. If this was a known error, I would have expected to be informed before this. I have now been waiting for an unreasonable amount of time, only to find out that I will now have to re-order through another site and wait for delivery again.

Why wasn't I informed earlier? Why is your error effecting me? Why would I use a company who I can't even trust to put up the right prices?

Answers to all of the above I expect in your e-mail confirmation of my order cancelation."

wide
john316
04-03-2002, 20:42
How long does it take for DVDBO to inform you of a pricing mistake?
wide_inside
04-03-2002, 20:53
Originally posted by john316
How long does it take for DVDBO to inform you of a pricing mistake?

good question. I just checked my account, and found that I made the order at

2/12/2002 5:15:57 AM

oh dear.

wide:eek: :eek:
john316
05-03-2002, 00:01
Oh dear - hoping it only took a couple of days because that may mean my £9.70 odd order for The Usual Suspects: SE may well be under threat! :(
kat23
05-03-2002, 08:21
Originally posted by wide_inside
well, they've just had a stinky e-mail from me

"Hmm,

Not very impressed at all. If this was a known error, I would have expected to be informed before this. I have now been waiting for an unreasonable amount of time, only to find out that I will now have to re-order through another site and wait for delivery again.

Why wasn't I informed earlier? Why is your error effecting me? Why would I use a company who I can't even trust to put up the right prices?

Answers to all of the above I expect in your e-mail confirmation of my order cancelation."

wide

Sent something similar too :D

WHy take months to inform me of a price mistake when they must have known for all this time? They could easily have informed me straight away then I wouldn't have a problem with it.
A²
05-03-2002, 08:42
Yup.

Ordered mine on 13 Dec 2001, and only now do they flag it(?) They did the exact same thing with Cowboy Bebop Perfect Collection... Grrrrrr :mad:

Now what we need is 5000 Kodak touting newbies to fight our fight. ;)

Anger.

A²
brettster
09-03-2002, 14:42
had mine ordered for over 6 weeks then got hte email-ho hum!!!
these things happen-at least they gave me the option of cancelling-only thing is I ordered it from ********* then cancelled because dvd boxoffice offered it cheaper!!