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jondoc
15-02-2002, 16:43
Has anyone used this company before. I`ve been trying for 4 days to get them to answer a simple email about an order with no reply.

I`d be interested in good or bad feedback, as they came highly recommended by forum members.

Cheers.

Digital
15-02-2002, 17:23
I've used them a couple a times before, and had no problems. I've never sent them an email enquiring about anything though, so I can't comment on that.

DamienB
15-02-2002, 18:52
They're awful and have a bad rep - try the uk.comp.vendors newsgroup for confirmation!

They even hived off their warehouse sales bit into a seperate company so they could palm off complaining customers with the "sorry, it's nothing to do with us we're a seperate company" line. I remember the shop in Luton always having a few people in there complaining about crap kit they'd been flogged. Now they get short shrift, which is what all their customers get. Avoid WatFraud!

frazclay
15-02-2002, 19:29
A friend of mine bought from these

he's now bald - enough said:mad:

mythuk
15-02-2002, 20:15
i've ordered stuff in the past and had no probs ...

feeson
15-02-2002, 20:45
I found they take a long time to get back to you if you send an e-mail and then they are of little help. Much prefer dealing with dab's.

werewolf
15-02-2002, 20:50
i used to order from them on afairly regular basis but haven't for a while.

Last couple of orders came very badly packed.


Mind you they are just down the road from me (30 minutes drive) so i still use them in emergencies just not for mail order.

jondoc
16-02-2002, 13:10
Thanks all for your replies.

Finally got through to customer services via another help line.
Not very impressed at all with their service so far, but I`ve decided not to cancell the order with them. Seems like good quality stuff at excellent prices.

Thanks again. Jondoc.