Play Dreadful

[Jez]

They are getting worse.

Ordered More Fast & Furious soundtrack on '02/02/2002*23:34'

When i ordered it, it said in stock yet it still says order taken do they actualy want me to cancel can they not be bothered or something??

E-mailed them and no reply

Anybody else having problems

Cheers:)

[jonathan.e]

Things seem to process for a loooong time, post takes forever and I’m getting more and more floaters. Last two not really Play’s fault but they should speed up their shipping and keep a lid on the prices some of which don’t even equate to VAT free, which they don’t pay anyway, ie UFO boxset at 16% off - What’s that all about?

[hannay]

I have always found Plays CDs take ages to process. Just have to live with it I guess. I try not to order music from them anymore and use others such as cdwow or 101cd. Much quicker service from these.

[Sonicmint]

Around the Christmas period I also had situations where money was being taken from my account yet the DVD's hadn't even left the warehouse - these were later shipped a week or two later!

Phoned them up and they said it was due to the overwhealming demand for products at this festive time of year - so I accepted the excuse.

It seems if you lot are having similar problems then the jury's still out.

Overall, good company though.

[AndyWilson]

Originally posted by jonathan.e
Things seem to process for a loooong time, post takes forever and I’m getting more and more floaters. Last two not really Play’s fault but they should speed up their shipping and keep a lid on the prices some of which don’t even equate to VAT free, which they don’t pay anyway, ie UFO boxset at 16% off - What’s that all about?

Sorry to be pedantic, but VAT free is approx 15% off...

[DuncanWardle]

I thought VAT was 17.5%

[hannay]

not in Jersey

[AndyWilson]

Originally posted by DuncanWardle
I thought VAT was 17.5%

VAT is 17.5% - but do the sums...

£100 + 17.5% = £117.50 agreed?
£117.50 - 17.5% = 117.50 x 0.825 = £96.94 agreed?

£117.50 - 15% = £117.50 x 0.85 = £99.88 (close enough)

[Wurzel]

:eek:

...such deftness. I didn't even see your hands move!

Do you do this professionally?

Robbin' so 'n' so's.....I always thought I was getting 17.5% off.

Actually, now that you've got me thinking...

100/1.175=85.10638297872340425531914893617

- it's even worse! Only 14.9%. Getting poorer by the minute.....

[bollecks]

Ordered Battle Royale Sunday, posted Monday. Arrived today (Wednesday). 104 discs from Play so far. 1 was lost in the post and immediatly replaced, everything else has arrived within a week.

I only use Play and DV-Depot now. Both excellent.

[Dan Druff]

Just to say I have been using Play for 2 years now and have never had a problem. My friend won't use them again though, but then again he lacks patience.

[richkev]

Used play since march last year, over 200 dvds and only 1 prob which was resolved very quickly. However they now seem to be taking ages to get region 2 dvds sent out but will stick with them because of good prices and I personally have always had good cust serv from them aswell.

[Bolch]

Ordered 100+ discs no problems. E-mailed them on Monday about a return I wanted to make, not had a reply yet. Will phone later today.

btw - Did anyone else giggle like school girl when jonathan.e said "I’m getting more and more floaters" :D

UPDATE
Just phoned, was waiting for less than 2 mins. Delt with problem quickly and efficently. Very happy and will continue to use them again.

[ajm]

Although I love play (bought most of my dvd's from them), they are getting slow.

And as an example, they have just shipped me a dvd. Wow you say. It was ordered on the 5th Feb and was in stock at that time! So 9 days from order to posting :-(

[Jez]

Whats there e-mail address at the moment?

[SShaw]

I believe that Play pay VAT and import duties on behalf of the recipient when the item costs more than 18 pounds, ie Play pre-pays your custom charges. This is why they are able to offer a refund on any custom charges that you face on delivery and why comparisons of box set prices with other e-tailers is less favourable than similar comparisons for single/ two disc releases.

Scott

[Nimak]

I no longer use play i can get things cheaper (dvd box office) and faster (*********) and they are the only internet company for me that has ever lost an order..