horseflesh
05-02-2002, 22:00
I placed am order with MVC during their Christmas/New Year sale.
6 items in total, 2 of them shipped within a few days.
Also within a few days I received 2 separate e-mails saying that the other 4 DVDs (Halloween x2, and Evil Dead x2, one of each for me and a friend) would be delayed for 5 and 9 days respectively due to some stocking issue.
So I waited.
And waited.
Then last week I decided to e-mail them to find out what was going on.
I got a reply back saying that "on return of my order", my credit card would be credited with the amount for the 4 DVDs.
The issue I have is that I didn't return any order, because I never received it!!!!!
Has anybody else had similar problems with MVC??
It seems to me that they had these DVDs for sale on their site (at very good prices I must admit, about £9 each) but then realised that they didn't actually have them from whatever supplier they were getting them from at that price, but they wouldn't honour my order despite comfirming the prices back to me.
The upshot of all this is that I urge everyone to not order from MVC in the future, I've never come across such an unprofessional retailer, either on or off line.
To answer my question, dishonourable or incompetent, I would say a bit of both, but a bit more dishonesty..............
Horseflesh
6 items in total, 2 of them shipped within a few days.
Also within a few days I received 2 separate e-mails saying that the other 4 DVDs (Halloween x2, and Evil Dead x2, one of each for me and a friend) would be delayed for 5 and 9 days respectively due to some stocking issue.
So I waited.
And waited.
Then last week I decided to e-mail them to find out what was going on.
I got a reply back saying that "on return of my order", my credit card would be credited with the amount for the 4 DVDs.
The issue I have is that I didn't return any order, because I never received it!!!!!
Has anybody else had similar problems with MVC??
It seems to me that they had these DVDs for sale on their site (at very good prices I must admit, about £9 each) but then realised that they didn't actually have them from whatever supplier they were getting them from at that price, but they wouldn't honour my order despite comfirming the prices back to me.
The upshot of all this is that I urge everyone to not order from MVC in the future, I've never come across such an unprofessional retailer, either on or off line.
To answer my question, dishonourable or incompetent, I would say a bit of both, but a bit more dishonesty..............
Horseflesh