Curries dvd player repair fiasco

[Roof2002]

Hello all,

Recently I have bought a DVD player from Curries, which has a recurring fault that causes the disc to skip. It’s been back and forth to curry repair facility. They claim that the one-year guarantee only covers repair, not replacement of the player. Has any one had similar troubles with curries and what would u suggest a course of action to get a replacement player.

thx

Ruth:mad:

[CD]

Under the Sale of Goods Act, they are legally obliged to replace the item or compensate you (eg refund).

IF YOU HAVE FAULTY GOODS

The first thing to do is to act quickly. Tell the trader about any problems, either by going back to the shop, by telephoning or writing. You should stop using the goods. Technically, it is the trader's responsibility to arrange to collect faulty goods that you have rejected, especially if the items are large. However, with smaller, more portable items, it may be more practical to take them back to the trader yourself.

The law says you must be given a 'reasonable' length of time to examine the goods and check they are satisfactory. If they are not, and you are quick, you should be entitled to reject them and have a full refund.

What is a reasonable time depends on individual circumstances - you would probably have less time to check a toaster than a car, say - but it might not be long, and recent case law suggests that it might be as little as a week or so.

If you leave it too long, then you may only be entitled to 'reasonable compensation'. Usually, this means repair or replacement, or if neither of these is possible or acceptable, then reasonable financial compensation. The amount depends on how long you have had the goods, the nature or degree of the problem, how much use you have had from them etc.

If you buy goods that turn out to be faulty, and you decide to allow the trader to repair them, you will not have lost any rights to have your money back later if the repair is unsuccessful. If the trader offers to replace faulty goods, then get an agreement in writing that if the replacements are faulty too, you will still be able to have your money back. This is called 'reserving your rights'.

If you have paid for the goods by credit card (not debit or charge card), and the value of each item is £100 or more, then the credit card company has obligations to you too. These rights are given to you under the Consumer Credit Act 1974 under a principle known as 'Equal Liability'. This means that the credit card company and the supplier have the same obligations and responsibilities to you for the goods being satisfactory. You can complain to both the supplier and the credit card company.



Have a look at the following links ....

sale of goods act (http://www.dti.gov.uk/consumer_web/shopping.htm)

trading standards advice (http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt)

unsatisfactory goods: your rights as a consumer (http://www.dti.gov.uk/CACP/ca/advice/saleofgoods/unsatis.htm)

[werewolf]

aye as mentioned above they have to replace/refund if they are unable to repair it.

if need be go into the store on a saturday morning and list every time it has been in for repairs and ask to see the manager (if need be raise your voice slightly but don't shout).

I had a hell of a time with Dixons a few years back when i had a Snes go wrong.

It took about 3 visits (and 5 replacement units) to get a replacement that
A: worked (2 of the replacements were DOA and one would loop in Mario Collection, it took 30 minutes to pursuade the dolt in the store that mario 2 was not meant to loop, and this was with the store unit sitting next to it NOT looping).
B: was not a refurb (the one i had was 2 days old when it died).

It was on the 7th trip out* (30 miles each time) that my dad started to raise his voice about the (lack of) service.
We only got a working unit after my dad asked to see the manager and made sure that we got a shrinkwrapped unit.


We have not bought anything more complicated than blank tapes from Dixons group since.

*one of the units we returned before getting home as when we had a look at it in the car it was filthy and obviously a returned unit.