View Full Version : Defective Xbox 360 Thread VI
Continue discussion from the previous thread (http://www.thedvdforums.com/forums/showthread.php?t=481128) and resubmit your votes. It'll be interesting to see how many have been replaced now!
clarkyboy100
07-04-2008, 21:26
My 360 has so many problems but just manages to keep on running. Latest one is that the Chinatown map just will not work. It freezes my 360 completely every single time.
There's that and the Halo multiplayer constantly coming up with dirty disk errors. There's the graphics going funny in Guitar Hero III and that freezes when going back (pressing B) through the options.
I also have to nudge the drive to open it and again to close it!
I'm tempted to buy an arcade machine for about £149.99 and then swap my current hard disk into it. But then it could be the hard disk that is failing. Sounds more like the graphics card though and possibly the drive. It's out of warranty too. But you can sell duff 360s on ebay for about £50-60. So it might be worth doing that rather than shelling out £80 to MS and waiting a month or so.
What a flimsy piece of crap! :|
On my 4th one and keeping my fingers crossed I have no more probs.
I also have to nudge the drive to open it and again to close it!
I had that problem with mine but managed to fix it. There's a little rubber band just inside the drive which sends the drive in/out. When that gets dirty it slips and doesn't have the power to send the drive out/in. It was just a case of taking that out and giving it a clean and then putting it back.
It was a little fiddly but was worth it for me as I was selling it (upgrading to Falcon). Found a guide somewhere on how to do it....
The secret to my launch model still going is to not use it! :D
RobDickinson
07-04-2008, 23:57
2 years and still going strong, tho seeing service as a media extender more than a games box for the moment.
clarkyboy100
08-04-2008, 07:49
I had that problem with mine but managed to fix it. There's a little rubber band just inside the drive which sends the drive in/out. When that gets dirty it slips and doesn't have the power to send the drive out/in. It was just a case of taking that out and giving it a clean and then putting it back.
It was a little fiddly but was worth it for me as I was selling it (upgrading to Falcon). Found a guide somewhere on how to do it....
Excellent thanks for that. Definitely worth a go as it's pretty annoying. :)
I think I'm on my 4th but I lose track :oh-hum:
SIMON ADEBISI
08-04-2008, 08:16
If mine failed more than twice id give up on em and get a PS3. Had mine nearly a year now and all good so far.
I'm not having much joy getting mine collected at the minute.
I phoned on Saturday to arrange a repair and received the shipping label within a couple of hours. I phoned UPS on Monday to collect it and they said they would only collect it from the address given to them by Microsoft and that to collect from my work address or my neighbour I'd need to contact Microsoft again. So I phoned Microsoft again to arrange a different collection address and they said that they'll only deliver back to the address it was collected from (very handy) and that they'd need to reissue the collection label for an alternate address which would take up to 48 hours.
Still not heard anything by today so I just phoned Microsoft again and they said they'd not sent the labels because there's a 'problem' with my account having 2 collections on (even though the guy I spoke to cancelled the first collection before putting the second one on). Now he says they'll have to re-enter the collection request again but there's a problem with their system and I'll need to call back in 24-48 hours by which point the current collections will have been deleted from their system and they'll be able to enter a new collection request. :brickwall
And UPS called to collect from home on Monday even though I'd told them nobody would be in :brickwall
The secret to my launch model still going is to not use it! :D
Ahhh, that’s why mine still (probably) works then. ;)
I'm not having much joy getting mine collected at the minute.
*snip*
Yet weirdly they were more than happy to collect mine from my wife's work address last week. That's the problem with MS support, they tell different people different things all the time.
Still waiting to hear what's happened to mine, as the tracking service claims I have no pending repairs. I'm secretly hoping they've lost it and I'll be able to get a new one...
2 years and going ok but the odd noise from the drive makes me think it will die on GTA launch day.
if it does go i think id just buy another as i dont think the drive is covered?
I'm hoping mine's been collected by GTA launch day! :cry:
wakey99999
12-04-2008, 21:42
Well my launch model has give up with the 3RLOD. Crashed twice on COD4 then turned back on and there is was. :(
Logged the repair on the website so now fingers crossed that its back near GTA day!!!
Steve
2 years and going ok but the odd noise from the drive makes me think it will die on GTA launch day.
if it does go i think id just buy another as i dont think the drive is covered?
They do replace drives for free. My sons and mother in laws went back cause they stopped reading discs. The website said they where out of warranty when I registered them but both got repaired with no charge.
Now got to go through it again as my other sons has just got the red lights :(
Dave
General Zod
18-04-2008, 22:11
My first 360 went down with the RROD. Brought an Arcade to tide me over while the original was repaired, and now the Arcade's gone to RROD too! :oh-hum:
Probably my nephew was right when he said never to buy hardware from a software company. Perhaps I should try a PS3 instead....
fivebyfive
19-04-2008, 13:06
My 1st 360 died (3RL depsite on a wooden surface and plenty of space around the machine and PP) on me in about early Dec 2006 iirc and the 2nd one never did die but the dvd drive was having problems reading certain games. When the price dropped I traded it in and got a new one as there was games I wanted to play (like with the playstation and people who had the ps2, all 3 had terrible reliability but had the games people wanted to play). If this one has problems that I'll get a ps3
SIMON ADEBISI
19-04-2008, 15:34
Mine froze up on me last night. No red RROD, just froze up. Tried unplugging it, removing hd etc, different game. But keeps freezing up on loading screen of every game :( Typical with GTA4 out next week.
Mine froze up on me last night. No red RROD, just froze up. Tried unplugging it, removing hd etc, different game. But keeps freezing up on loading screen of every game :( Typical with GTA4 out next week.
Just booted mine and it did exactly the same thing :D
So, like, what do I do now? Will M$ fix it? Pretty sure it's out of the 1 year warranty thing.
Originally Posted by Microsoft
Assistance by phone seven days a week:
0800 587 1102
or +44 20 7365 9792 from a mobile phone
Sorry, this might be daft, but what's the mobile number for MS? I've tried the one on the original thread? What does the '+' mean?
You should be able to just dial 020 7365 9792 i would have thought as +44 is the code for the UK anyway.
That's it, Mr Moby, ta. :lol: Said I was daft..
Im onto my 4th in 2 months after the one I bought back in the 3rd quarter of last year broke around February.
I had to actually get in touch with Microsoft rather than Xbox 360 support to get it lodged as a complaint as they simply weren't interested.
Told MS Support that I was unhappy about the standard of 360 support, month old unanswered emails to 360 support email address, call centres that can barely understand english making the calls ineffectual/time consuming and tedious, told them I've spent over 3 hours on the phone to MS, told them I've spent 8-10 days over the past 2 months at home waiting for couriers, told them that the 360 HW support email don't answer emails properly instead answering with a reply telling you to phone them instead, that they've wasted 2 months of LOVEFILM fees and that currently I have no less than 25+ consoles and handhelds and none of them have ever been repaired or broken so wanted an explanation for the 360 breakages and generally tore Xbox 360 support a new a**hole.
The MS support guy says that he can see why I would be so frustrated and the complaint will go to head office now and be dealt with from there as a very serious complaint. Console was repaired and shipped on the same day as complaint.
Stupid thing about it is they'll probably offer to comp me something but they can't as I have everything that they can offer and really just want a reliable console. Wouldn't mind so much but I treat the console with kid gloves as it is so don't understand the constant need for repairs.
But yep thats how you complain if 360 support are giving you the runaround, just go straight over their heads and keep all unanswered corres to them as proof that they were ignoring your original complaints. :)
What's the deal with warranties now anyway? THey extended it to 3 years I heard but does it apply to mine - which I got just after release in UK.
Is it covered? Do I have to pay?
Is it worth me just getting an Elite instead and throwing the old one away?
Tony Ferrino
05-05-2008, 08:38
If it's failed with a Red Ring of Death it's covered for 3 years from date of purchase. If you don't have RROD, you'll have to pay.
My Premium failed a couple of days ago. The warranty ran out in August 2007, but I'm getting intermittent RRODs. At the moment I'm turning the thing on and off to hopefully get a permanent RROD in order to qualify for the warranty!
I've done what you're contemplating - bought an Elite, will trade the Premium in after repair. By the way, the Microsoft site seems to have a fixed fee for repair out-of-warranty. If I remember correctly it's about £60. So it's still worth getting it repaired if that's the case - CEX will give you £135 trade-in for it.
What's the deal with warranties now anyway? THey extended it to 3 years I heard but does it apply to mine - which I got just after release in UK.
Is it covered? Do I have to pay?
Is it worth me just getting an Elite instead and throwing the old one away?
do not throw away, people are selling broken ones for 60-70 quid anyway mate
With GTA4 my 360 lasts about 30 minutes before turning itself off with two red lights, can I get it fixed under warranty?
Isnt 2 red lights, something to do with the Harddisk? Try removing the HD and then connecting it again
2 red lights is overheating from what i've read.
unrealnils
05-05-2008, 12:46
luck git!
luck git!
No, mine has broken with no red lights. :|:oh-hum:
unrealnils
05-05-2008, 12:53
ouch, im getting worried about this red light stuff
Tony Ferrino
05-05-2008, 12:53
That's the worst situation, really. Keep trying it again and again, maybe you'll get the RROD and become eligible for the warranty.
clarkyboy100
05-05-2008, 13:02
I eventually replaced mine the night GTA IV came out. It wouldn't play it from the second Nico left the apartment so I assume it was a graphics failure or disk reading problem.
Ran out to Asda and bought an arcade console and slapped the old HD into it. Seems fine now. Selling the broken 360, wireless controller and power pack seperately on ebay to make the money back.
Its still astonishing that despite it launching 2 1/2 years ago now, MS still haven't been able to fix the abysmal quality of the manufacturing. Is the overall design that flawed that its essentially unfixable without making previous 360 games unplayable on new hardware?
Little_Dragon
05-05-2008, 15:42
Well I voted no repair in the last thread, and since had RROD and reasonably quick repair. (Launch console lasting just over 2 years)
I've got an asian console and am on my 2nd PAL one - well was!
PAL one had the 3 lights of doom, wouldn't snap out of it, sent it back last week to a location in GB, patiently waiting for repair.
Yesterday my asian one started crashing playing Lost Odyssey, after a few reboots had the 3 red lights :( Unplugged everything to get the serial and create a repair certificate, to my surprise the asian console was accepted for 3yr free repair and the UPS ticket will take it to Germany?!?
Plugged it back in for one more go and the 3 reds and disappeared, no more crashes and worked all last night - very odd. I'm guessing it is on it's way out though???
anephric
06-05-2008, 03:22
Its still astonishing that despite it launching 2 1/2 years ago now, MS still haven't been able to fix the abysmal quality of the manufacturing. Is the overall design that flawed that its essentially unfixable without making previous 360 games unplayable on new hardware?
MS still spend next to nothing on actual assembly costs, so the internal build quality is still shoddy, even outside of the problems inherent in the hardware design, as well as problems like the solder being non-lead type for legislative purposes (the 360 isn't the only product to have suffered increased failure rate due to this issue).
The full 65nm switch (Jasper) will allegedly reduce the failure rate further, and is due later this year. I seem to remember something about a (major) redesign beyond Jasper that is supposed to eradicate most RROD issues. Of course, beyond the actual problem of overheating and solder-melt, DVD drive failure is the next biggest problem and is unavoidable as far as I can see simply due to the amount of work the drive is required to do.
Still, even if this next revision beyond Jasper works as well as MS promise, taking four years to reach a vaguely reliable hardware profile is the Funniest Joke The World Has Ever Heard. MS is bloody lucky Sony was more incompetent/hubristic than it was.
I completely agree.
I looked into the replacement cases that you can buy (think its Lian Li or Akasa that do them) as I think the case size causes alot of problems in regards to heat and airflow. The problem with replacing the case is that you've voided your warrantly right away of course unless theres a specialist shop out there that fits them and offers warranty incase of failure which I find highly unlikely.
I love the console games wise but MS are lucky in my opinion that theres not been some form of lawsuit in regards to these consoles, the US being what it is.
The other biggest jokes in the world are people deliberately inducing 3 RROD so that they can get their out of warranty consoles repaired and MS repairing peoples modded consoles which they apparently did for a long duration before some procedures were put in place. :cuckoo:
Can I get my xbox repaired with two red lights?
Yeah, but not for free if older than 1yr.
SIMON ADEBISI
06-05-2008, 11:42
How did they deliberately induce RROD :?:
I just turned mine back on :)
anephric
06-05-2008, 17:02
How did they deliberately induce RROD :?:
Wrap it up in a towel, leave it on. It'll auto-switch off when it gets too hot, but you can keep doing it and (potentially) get it to RROD. This can also (temporarily) bring a dead 360 back to life - if you get the solder to heat up enough so that it becomes malleable and the contacts on the GPU reconnect.
Yeah, but not for free if older than 1yr.
How much am I looking at?
anephric
06-05-2008, 17:31
£80. Better to sell your dead one on eBay (you'll prolly get £20-40) and put the money towards a new Arcade.
OR: if it's constantly claiming it's overheating and you're out of warranty anyway, spend £10 on some aftermarket (Talismoon) fans and stick them in. Might well sort your problem out. You've got nothing to lose if it's borked anyway. You can still shift it on eBay.
Thanks for the info. I'm gonna have to do something as i'm just about to throw it out of the window as it just died again mid way through a mission. :mad:
Yep the infamous "towel trick" is what I was referring to, personally I find just using the thing is the easiest way to induce 3 RROD.:n0rty:
I got my 360 back today, it had been in Frankfurt getting repaired.
The console looked like someone had wiped their rear end with it, black smudges all over the thing, an issue because it left my house as a 2 week old console.
They also sent it back with the wrong power brick lead. 2 Pin rather than 3 Pin.
I just spent 40 minutes in 2 seperate conversations to MS 360 Support reinacting what fealt like the skit from FoneJacker with the guy trying to sell Superfast Broadband. He must have asked me at least 15 times whether it was 2 pin or 3 pin and put me on hold for 20 minutes according to my phone then mentioned computer problems and his supervisor before I got annoyed and hung up. Eventually managed to get through to a rep that half knew what they were doing and they ordered a new lead.
Great stuff MS :notworthy
I wonder what Operating System they're using because when mine packed in they were having computer problems whenever I phoned and I had to call back a couple of tiimes. Must be using Vista :suspect:
Well when I call a call centre of that nature when they say computer problems and mention supervisor I immediately think that they don't know what there doing, hence why I hung up. :shrug:
It should take several mins to reorder a new power supply lead at most. The conversation is.......hi, serial number, name, you've sent me a 2 pin rather than 3 pin power lead, ok we'll get one sent out to you right away, cheers, bye. How that takes 40 mins I'll never know.
Im presuming I can just use a kettle lead/PC lead anyway but I'll look that up on the net later on. :thumbs:
anephric
08-05-2008, 10:07
Yeah, you can. Although some PSUs need an IEC "notched" one and newer ones don't, iirc. Any electronics shop will sell you a notched one for a couple of quid.
cheers, tryed it last night and noticed I require a notched one. Probably have one lying around the house but the weathers so nice at the moment im in no real hurry.:)
why not just lop the 2-pin plug off the end and stick a UK one on?
Yeah I thought about that. I have converters sitting around the house as well but wasn't really wanting to mess around even with something as simple as a power cord as I have a complaint lodged with MS head office at the moment and don't want to give them even the slightest sniff of something which they could deem as misuse.
Cheers for the suggestions anyway. :thumbs:
My 2nd 360 has now died. First lasted 11 months second one about 14. So this repair has to go via MS. Just got my labels email. I assume they don't actually send you a box? Does the 360 need any labelling? Looks like you just stick the external label on the outside of the package, ring up UPS to arrange collection and that is it.
So given that some of us bought ours at launch (and still working too!!) and the 3 year RLOD guarantee ends in December.... anyone thinking of inducing a little 360 sickness to get a newer model?
:edit: Though knowing my luck I'll get a dud replacement!
So given that some of us bought ours at launch (and still working too!!) and the 3 year RLOD guarantee ends in December.... anyone thinking of inducing a little 360 sickness to get a newer model?
:edit: Though knowing my luck I'll get a dud replacement!
I'd trade it in against a new Jasper model. They hopefully should be reasonably easy to get hold of by then if the rumours of an August release date are true.
A few months back I thought mine was on its last legs but it just keeps on going, the dvd drive problem seems to of been fixed with a laser cleaning disk. and its battled through some mammoth sessions :thumbs:
i do still expect it to die one day though but its had good innings.
Leon Warren
03-06-2008, 19:58
I got my 360 back today, it had been in Frankfurt getting repaired.
The console looked like someone had wiped their rear end with it, black smudges all over the thing, an issue because it left my house as a 2 week old console.
They also sent it back with the wrong power brick lead. 2 Pin rather than 3 Pin.
I just spent 40 minutes in 2 seperate conversations to MS 360 Support reinacting what fealt like the skit from FoneJacker with the guy trying to sell Superfast Broadband. He must have asked me at least 15 times whether it was 2 pin or 3 pin and put me on hold for 20 minutes according to my phone then mentioned computer problems and his supervisor before I got annoyed and hung up. Eventually managed to get through to a rep that half knew what they were doing and they ordered a new lead.
Great stuff MS :notworthy
Same thing here! Was getting dirty disc errors and three red rings. Got it sent off to Germany for repair and got it (my 4th 360) back yesterday. Black scuff marks all over it as well as sticky stuff over the DVD-ROM tray and they didn't change the DVD-ROM.
Called support to complain and spoke to an Indian lady who answered the phone in Indian! Anyway, she says she has arrnaged for a replacement. I've got to send my 360 back to a place in the UK this time though; Langstone, Havant. Never know, might get a new one back with HDMI.
We'll see... :brickwall
Aye you can always live in hope I guess, my experiences of them is that they replace like with like i.e. I've sent back a model manufactured in 06 and got the same model back twice, likewise when I sent back off a model from Nov 07. I've heard some crazy stories though of them sending out consoles to people that put their hard drives in for repair/replacement!!
Frustrating though eh?, I've had mine back for a short while now and tacked on several thousand gamerscore points without any problems but I do see it going back within the next 6 months based on a wildly generous average of its previous lifespan.:n0rty:
My 360 arrived back today pm. Reported and collected Tuesday 3rd June pm, arrived in Frankfurt Thursday 5th June, repaired and ready for UPS to bring back Sat 7th June. Actually started back to the UK on Monday 9th June. So 8 days inc w/e all told which is pretty good I think.
Works (so far!), nice and clean and the same serial number unit. Not sure that the idle noise is not more high pitched though. Problem just marked as mother board. Had to reset all the network stuff up (mine is manual) and any console type settings have been lost and the controllers needed re-syncing. It is the same serial no. Got a months live add on card in the box.
degeneration
11-06-2008, 17:29
Still on number two and have been for around 18 months. Noisy as hell and I have seen one or two video glitches, but so far...
Soon to be on my third. Couriers on the way.
Disc tray has been jamming for months but I was able to prise it open. Finally sick of it.
Don't know if its the 360 or the adapter but recently the adapter is not being found on the 360. Not change any of the setting of the router or 360 but just not found. The red light on the adapter is showing constant and not flashing. Wish i know if it was one or the other. But appart from that my machine is still ticking over.
anephric
17-06-2008, 14:22
Mine does that occasionally. I just unplug it and plug it back it and usually it's fine.
[QUOTE=S_K_N;8066050]Aye you can always live in hope I guess, my experiences of them is that they replace like with like i.e. I've sent back a model manufactured in 06 and got the same model back twice, likewise when I sent back off a model from Nov 07. I've heard some crazy stories though of them sending out consoles to people that put their hard drives in for repair/replacement!![QUOTE]
They used to send out any old refurb as a replacement but I think you get the same one back these days. I bought my 1st 360 in Feb 2007 (manufactured in Oct 2006) which went tits up in April 2007. I got a different (noisier, and slightly worse for wear) console back that had been manufactured in Dec 2005. Cheers M$. :oh-hum: Anyway, I got shot of that for a Elite in the end.
MIne was collected by UPS on Monday and is already coming back to me :eek:
Does this mean a refurb replacement?
MIne was collected by UPS on Monday and is already coming back to me :eek:
Does this mean a refurb replacement?
You get the same console back now. Judging from the alteration of MAC address on mine they replaced the entire motherboard. So maybe they now have a stock of internals they cycle through.
anephric
03-07-2008, 15:14
When I got mine back that quick, it was a brand new replacement as they decided my original was too borked to bother repairing. I suppose it was luck that I got a brand new Premium rather than a refurb. Dunno why, though.
2nd one has just experienced 3 RRoD - just after I had bought Battlefield.
My 360 came back yesterday - exactly a week after it was picked up. Thought it may have been a refurb - but it's actually the same machine. They've changed the mobo and the DVD drive according to the letter I got.
Very fast turnaround though.
Thats encouraging. Finally had mine picked up today and can't wait to get it back.
steve_smith
17-07-2008, 13:35
My first one died at the weekend. I'd noticed for a few days previous that it froze occasionally during gaming, requiring a manual reboot. Then the dreaded red ring...
I put it down to GTA IV... its the first game on the 360 I've played regularly for long periods of time.
Interestingly enough, when I registered the console online, Microsoft reckoned the 12 month warranty ran out in January 2008, even though it was purchased from Play.com about this time last year. I suppose it shows you how long companies sit on stock.
Anyway, not to worry since it's covered for three years now. UPS driver arrived this morning to collect it. Took one look at the box and said "XBOX?". I asked him whether he collects a lot of them, and he said he'd probably picked up 20 already this week!
Have Microsoft actually done anything to fix the problem, or do they still not really know what causes it? My brother is on his 4th XBOX, and I read of some guy in the states who's on #11.
well mine got the RROD last night - so gonna see if gamestation will swap it for a new one ( its 15 months old ) - or off to M$ it goes
if its a week turn around thats cooool :D
if they change the MOBO and the new one has HDMI - would they cut a hole in the case for it ( mine hasnt got HDMI )
mklion123
18-07-2008, 12:33
well mine got the RROD last night - so gonna see if gamestation will swap it for a new one ( its 15 months old ) - or off to M$ it goes
if its a week turn around thats cooool :D
if they change the MOBO and the new one has HDMI - would they cut a hole in the case for it ( mine hasnt got HDMI )
no, they have different version's of boards, you would get an updated board without HDMI, unless your machine would be cheaper to replace.
ahhhhhhhhh - oh well see what happens tomorrow
gamestation said they might beable to back date a warranty and then swap it out there and then ( but for £23 ) - but i would get a brand spanking new one at least
If you can keep your hard drive too, I'd pay the £23 like a shot
You just hear too many stories about people getting back dodgy 360s when they send them to microsoft
If you can keep your hard drive too, I'd pay the £23 like a shot
You just hear too many stories about people getting back dodgy 360s when they send them to microsoft
thats the plan - spoke to a guy this morning - and he said if its in pristine condtion then they might beable to help out
it is in pristine condition - it still has the original stickers over the infra-red thingy and there isnt a mark on it - so fingers crossed
im not taking the HDD back - so im hoping to keep that
they said just bring the console and power pack - so thats all there are getting
i did some digging in the sale of good act aswell - so taking a print out of that with me just incase they wont take it back - it wont do me any harm at the end of the day
if i send it back to M$ - can i keep my HDD at home and then just put it back in the one they return ??
Yeah if you return to microsoft you just return the console and power lead/brick
Yeah if you return to microsoft you just return the console and power lead/brick
thanks for confirming - always nice to know :D
Yeah if you return to microsoft you just return the console and power lead/brick
I just sent the console. You get the same unit back so the PSU is the same rating.
well that was simple
walked into gamestation - showed him the console - he opened a brand new pro one - took out the hard drive and gave it to me :D
has asked if i wanted a warranty on it ( so i assume i could have walked out at this point ) - said that i would - paid my £23.99 and left
the waranty is a 12+1 - so not sure how that works to be honest - as yes the console is BRAND new - but does that mean i have a 12 month extended warranty as my 12 months is up - or a brand new 2 yr warranty on the console .. who knows eh
got it home , plugged my HDD back in , configured the IP/DMZ stuff and im up and cooking :D :D :D whooohoo
even comes with HDMI ( not that its any use as i play on a 19 inch widescreen PC monitor )
im defo a happy chappy :D :D :D and my hats off to gamestation for being sooooo good about this
Got my elite back after 8 days. Works fine but I swear the fans are now louder. Can't believe I'm now so bad at COD4 after not playing it for around a month.
My launch day 360 died today - RROD.
R.I.P. :(
MrSpoons
21-07-2008, 20:48
mines just died after getting it on launch day with an E74 error after playing Beijing and getting just over 10 seconds in the 100m :(
Its only got one red light - is it possible to fix it with a clamp kit like this one here (http://www.thedvdforums.com/affiliatelink.php?localaffiliateid=44&url=http://cgi.ebay.co.uk/XBOX-360-RROD-X-CLAMP-FIX-REPAIR-KIT-THERMAL-PASTE_W0QQitemZ230272899202QQcmdZViewItem?hash=item230272899202&_trksid=p3286.m14.l1308)
Well my launch day one just died and ive got a repair arranged. A dumb question though butim guessing you have to wrap the thing up in bubble wrap and stick in a suitable box? Im just finding it hard to find a box about the same size!
ShakeyJake
22-07-2008, 07:51
mines just died after getting it on launch day with an E74 error after playing Beijing and getting just over 10 seconds in the 100m :(
Its only got one red light - is it possible to fix it with a clamp kit like this one here (http://www.thedvdforums.com/affiliatelink.php?localaffiliateid=44&url=http://cgi.ebay.co.uk/XBOX-360-RROD-X-CLAMP-FIX-REPAIR-KIT-THERMAL-PASTE_W0QQitemZ230272899202QQcmdZViewItem?hash=item230272899202&_trksid=p3286.m14.l1308)
I think an E74 is to do with the video cable. Have you tried a different cable, or just making sure it's firmly connected?
MrSpoons
22-07-2008, 08:12
its either the cable or a hardware error. The cable is fine - tried it with the standard cable that came with it and its still the same.
So I did the deed yesterday and finally got round to calling up about my dead xbox. How long between initial call and getting the labels via email? I'm still waiting.....
How long between initial call and getting the labels via email? I'm still waiting.....
I didn't get any. They promised labels via email and via post but the UPS guy just turned up unexpected.
LouBarlow
26-07-2008, 19:54
Am about to have my first 360 meltdown. Just had the dreaded graphical corruption while playing COD4 - I guess it's not helped by the current horribly sticky weather.
Interestingly, my first breakdown is a falcon-flavoured arcade console, while my launch day premium is *still* going strong :lol:
Ahhh irony! The only force of nature to treat everyone equally
LouBarlow
27-07-2008, 06:31
Yay now I've got a red ring.
Hmmm I seem to have thrown the box out though. Not sure Game will be too happy with that - might have to send back to MS.
SIMON ADEBISI
27-07-2008, 06:35
Yay now I've got a red ring.
Hmmm I seem to have thrown the box out though. Not sure Game will be too happy with that - might have to send back to MS.
I brought mine back in a bag. No box. They did a quick check and gave me my new one no problem. The 2nd time i brought back the box, got it changed, went to gamestation and traded it in for a ps3.
LouBarlow
27-07-2008, 06:51
:lol:
Cheers Simon :thumbs:
Did you bring everything back with it? All the components?
LouBarlow
27-07-2008, 07:00
Incidentally, it's the one flashing red-light (bottom right corner) and the E74 code, which I believe means it's the GPU, which I guess is why I got the graphical corruption before total meltdown.
SIMON ADEBISI
27-07-2008, 07:02
:lol:
Cheers Simon :thumbs:
Did you bring everything back with it? All the components?
Ya, but they didnt need any of it. They just took off my HDD and put it on the new system.
Ahh my 360 (bought dec. 06) just hung whilst playing the battlefield demo. Turned back on 3 red rings :( waited half an hour, green light excellent. Then it hung at the 360 logo and subsequently gave the rrod again.
Bought from gamestation, grinder how were they with your console over the warranty period, seems a bit odd they were willing to take a knackered console in exchange for a new one.
Other than that back to Microsoft it goes, however as it seems a little intermittent will i have problems?
Yes once you have seen the red rings of death much like knowing you should have done something in your past, like ask out *that* girl, but didn't.. they will come back to haunt you
mikegray
27-07-2008, 20:28
Well, my second one has now given me the RROD. First one was a launch one which gave up the ghost a while back - I guess I've had this one maybe 6-8 months?
Are the Elites any more reliable? Considering picking up an Elite and then trading the pro in when it returns from Microsoft (who are quoting me 4-5 weeks to get the xbrick back - is that accurate?)
No, Elites are exactly the same as Arcades and Pros, just with a different colour job. They should all be much more reliable now.
mikegray
27-07-2008, 20:46
Presumably a new Elite would be a Falcon these days?
LouBarlow
28-07-2008, 07:11
They should be more reliable but they still seem to be keeling over at a similar rate. My falcon lasted 7 months :lol: and I'm hardly a heavy user. Changing it today hopefully.
SIMON ADEBISI
28-07-2008, 07:29
Id love to know how much of a hit financially MS have taken over this?
steve_smith
28-07-2008, 07:29
Got mine back on Friday, exactly 7 days afer it was picked up. New board and DVD drive according to the paperwork.
UPS guy reckoned that he returned one to someone last week, and 3 days later he picked it up for repair again ;-)
mikegray
28-07-2008, 08:44
Id love to know how much of a hit financially MS have taken over this?
"[MS] has created an internal account, funded with more than one billion dollars, dedicated to addressing this problem."
http://www.bloomberg.com/apps/news?pid=20601087&sid=aOrvYZ2gPwZk&refer=home is an article on the cost.
Mine gave no warning but threw up 3 red lights on Friday and it is just over a year old (not a falcon)
Got it all boxed upa nd ready to go...
I already had plans inplace to get a 2nd 360 for my converted garage/office/entertainment room so just brught them forward by a couple of weeks and got a cheap Arcade at the weekend and using the HD from the premium everything is working perfectly again
Ahh my 360 (bought dec. 06) just hung whilst playing the battlefield demo. Turned back on 3 red rings :( waited half an hour, green light excellent. Then it hung at the 360 logo and subsequently gave the rrod again.
Bought from gamestation, grinder how were they with your console over the warranty period, seems a bit odd they were willing to take a knackered console in exchange for a new one.
Other than that back to Microsoft it goes, however as it seems a little intermittent will i have problems?
to be honest - there were NO probs - but it was only about 17-18 months old
i told them that i bought it from them as it was a "game store for gamers run by gamers" and he saw my point
the xbox looked brand new though - still had all the original stickers on it and not a mark on the console
i was ready for a battle - but he just swapped it out
he said if it was badly marked etc.. then he wouldnt - but it wasnt and he did :D :D
its soooooooooooo much quieter than the old one
Stu
I think we'll see a spate of red rings in this heat.
LouBarlow
28-07-2008, 20:26
Yes I think that is what killed mine. Game have been great though - they told me to just bring the console in and they will do a swap.
degeneration
01-08-2008, 15:35
RROD! Actually a little upset.... Onto number 3.
LouBarlow
01-08-2008, 18:32
Top marks to Game - took it back a few days ago. Just the console in a plastic bag (a'la Adebisi) and they swapped it there and then.
Excellent.
My 4th 360 (this ones 175w HDMI) is no longer working (has got E74 error).
Bought it 23rd January 2008. And still got receipt.
Tried taking it back to shop for replacement but they're not interested. Said I need to call Microsoft.
I thought they should be giving me replacement but I didn't have the exact information to prove that.
Where do I exactly stand and should they be giving me a replacement and where's the exact information to prove that (sale of goods act?)
LouBarlow
02-08-2008, 15:32
What shop?
I bought mine at the same time and got the same error - interesting.
It's a local independent called Eclipse Entertainment in Cleveleys.
anephric
02-08-2008, 19:34
Sale of Goods says, specifically, once an item goes past six months since date of purchase, a retailer does not LEGALLY have to replace it, unless you can prove the fault was apparent at time of purchase. Most big retailers will offer up to 12 months replacement of faulty goods, for goodwill reasons, but smaller retailers might not (and some chains, like Toys R Us, Comet etc).
Basically, you can go back and complain, but the most they're likely to offer you is a repair, and in that case they'll just send it back to MS themselves.
Thanks for the reply.
Quoted sale of goods of act to the shop but still not interested.
Say they only warranty goods 28 days, after which it's Microsoft's 12 months.
Rather than messing around with this crappy shop for the rest of my life, I've told them I won't be shopping with them again, and decided to get MS to sort it out.
Rang MS, now booked and UPS going to pick it up. So I'm out of action for the next few weeks
My first two 360's were from Asda and got replacements free of charge each time. But when third stopped working they didn't have any in stock so gave me a full refund.
I was desperate and went to the local indie knowing the potential for bad customer service but thought the 175w HDMI ones were going to be reliable enough to avoid any problem.
But lesson learnt. Main high street retailers from now on.
anephric
03-08-2008, 12:06
Yep, definitely. Game/Gamestation and such are pretty good with swapping faulty 360s, because the problem's so prevalent, and as you say, Asda are good with electricals too. Woolies are pretty annoying and won't always swap, and as I mentioned, Toys R Us and Comet/Currys are atrocious and operate almost illegally, in terms of your statutory rights.
Just gone out a bought another one. So I've now had more than 5 Xbox 360s!
When I get my old one back from MS, that'll go upstairs and my kids can use that.
sleep4ever
04-08-2008, 21:32
My second 360 started playing up last night
Left it for a bit and tried it again today and got three rings of death
Balls (thought it had had a good run)
Mine was picked up last Thursday, and today its being shipped back, so thats a pretty speedy turnaround. :)
Yep had my email yesterday and picked up on Wed last week.
MrSpoons
07-08-2008, 06:56
Mines back - took about 10 days in total with 3 of them being sat in Germany waiting for UPS to pick it up.
They changed the motherboard, controller ports and DVD so its virtually brand new - its also a lot quieter
A big shout for GameStop in Belfast, swapped my 10 month old 360 (rrd) for a new one yesterday, no problem. Was expecting an arguing match but no hassle at all :)
degeneration
08-08-2008, 12:17
UPS picked up Tuesday Afternoon, Microsoft emailed last night (Thursday) to say it's been received, this morning (Friday) emailed to say it's on it's way back. :)
OK, it is the 2nd RROD I've had in 2 years but would Sony do a 3 year repair? Would they bobbins! MS get a thumbs up for speed!
tobiasboon
08-08-2008, 12:37
OK, it is the 2nd RROD I've had in 2 years but would Sony do a 3 year repair? Would they bobbins! MS get a thumbs up for speed!
And what do they get for reliability might I ask? ;)
Hats off the in shop replacements though, that is great customer service. :)
Touch wood, none of my 360's had any problems beyond a couple of disk reading incidents and a rather fetching scratch on my Gears of War disk (which was replaced by Gamestation thankfully), I think I've been pretty lucky. :)
My Elite still runs, I've had it since last November.. I consider that quite lucky in itself!
degeneration
08-08-2008, 12:39
And what do they get for reliability might I ask?
Sony? Poop!
My tally...
PS1's 5
PS2's 6
PS3's 2 (And number 1 lasted not more than 100 hours. If it broke past November I would have been screwed)
tobiasboon
08-08-2008, 12:46
Sony? Poop!
My tally...
PS1's 5
PS2's 6
PS3's 2 (And number 1 lasted not more than 100 hours. If it broke past November I would have been screwed)
Wait, who mentioned Sony? I bolded the bit about MS... :suspect:
degeneration
08-08-2008, 12:55
Wait, who mentioned Sony? I bolded the bit about MS... :suspect:
Ah... I thought you meant what do Sony get for reliablity as I was comparing MS to Sony...
To answer that correctly...
About the same. Each dies once a year in my experience.
Spooky_uk
08-08-2008, 13:00
have to agree. can happen to either, on my second 60GB PS3 first one fubar'd. Hopefully this one will last if not I think I have a battle with SOny for a like for like replacement :nuts:
tobiasboon
08-08-2008, 13:03
Ah... I thought you meant what do Sony get for reliablity as I was comparing MS to Sony...
To answer that correctly...
About the same. Each dies once a year in my experience.
Seriously, get someone out to look at the electrics in your house, it must be an electrical appliance graveyard in there! :eek: ;)
Luckily your experience is not representative of the overall trend or we might come to expect this as the norm, regardless of how well the replacement process is handled, and there are a number of horror stories about that in itself, it is not OK to produce shoddy hardware! This goes for Sony, Microsoft and Nintendo. Obviously this generation MS have got the vast majority of the reliability problems, last gen Sony weren't exactly coming up smelling of roses, just a shame that after the original Xbox (despite some issues with reading disks) being such a quality, well made system (I don't know anyone who's has critically failed due to hardware faults) we get lumbered with the problems with the 360 that we have now. :(
Steve Parkinson
10-08-2008, 17:40
Had my first experience of the RROD on my not-quite launch 360. Easily within the 3 year warranty though, so off to Germany it goes.
Just to check i'm not being dumb and missed some blindingly obvious instruction to contrary, but i'm not to ship anything apart from the 360 (without hard drive), am i?
Correct - just the 360 on its own
Steve Parkinson
10-08-2008, 19:01
Correct - just the 360 on its own
Cheers :)
My 5th 360 RROD yesterday :( It lasted 17 months so not bad, but 6 consoles in just over 2 years is taking the pee a bit now. I think we need to 'restart' the poll to see what the picture looks like now!
SIMON ADEBISI
12-08-2008, 08:41
Ah... I thought you meant what do Sony get for reliablity as I was comparing MS to Sony...
To answer that correctly...
About the same. Each dies once a year in my experience.
That is mental. My PS2 lasted from 2001 - 2007. Then i sold it when i got my 360. Which failed on me twice (RROD) in 3 months. Im back with Sony now. MS can smd.
anephric
12-08-2008, 08:53
I went through three PS2s as well - earlier chunky and slim models are notoriously unreliable: the first slims lost Sony a class action because of their shonky cheap lasers. Been through two PSPs too - the UMDs can be a bit dodgy.
Mine came back today, dvd and motherboard replaced but no mention as with what type. Can finally play Bad company :)
mysterytramp
13-08-2008, 21:58
A big shout for GameStop in Belfast, swapped my 10 month old 360 (rrd) for a new one yesterday, no problem. Was expecting an arguing match but no hassle at all :)
I bought mine last September in GameStop Derry. Just got RRoD tonight, tried it again just now and it seems to be working again. Should I take it back anyway for a replacement?
anephric
13-08-2008, 22:17
Yep, swap it before a year is out. Once it starts RRODing, all the power in the world can't change destiny.
I bought mine last September in GameStop Derry. Just got RRoD tonight, tried it again just now and it seems to be working again. Should I take it back anyway for a replacement?
You must have got the same deal as me last year :) Definately take it back. just make sure that when they swap they swap the power supply as well. Your September 360 will be a 203 watt power supply, and the new one will be 175 watt. (Supposed to be better)
By the way they never powered my one up.
degeneration
14-08-2008, 10:53
Wooo! My 360 is back. 9 days from pick up to delivery. The slowest part was UPS. It looked like MS received and repaired inside 12 hours, it took 6 days to get back after they emailed to say it had been repaired.
i bought a second hand 360 with the red ring off death
someone has tried to replace the heat sinks and failed
and last night i managed to get it working :D :D
i checked the error code when i got it and it was a 0020 error ( ish )
reading up about that - i discovered the heat sinks we too tight
loosened them off , and it looked like it was going to boot - but then came up with a 0102 error
so more reading
all i did was leave it on the red ring for 25 mins , turned it off , left for 5 mins , turned it back on and it booted fine
no idea how long it will last - but its working at the mo :D
Steve Parkinson
14-08-2008, 16:02
Wooo! My 360 is back. 9 days from pick up to delivery. The slowest part was UPS. It looked like MS received and repaired inside 12 hours, it took 6 days to get back after they emailed to say it had been repaired.
I got vaguely excited a few minutes ago when i checked my 360's repair status and saw that they had managed to turn it around in about 12 hours too. So now starts the 6 day UPS wait :lol:
mysterytramp
14-08-2008, 16:32
You must have got the same deal as me last year :) Definately take it back. just make sure that when they swap they swap the power supply as well. Your September 360 will be a 203 watt power supply, and the new one will be 175 watt. (Supposed to be better)
By the way they never powered my one up.
I tried it again last night and it was working. Then tried it again earlier and it was broke. Then tried it again just now and it's working again :shrug:
What if I take it to the shop and it's working, will they just send me packing?
I tried it again last night and it was working. Then tried it again earlier and it was broke. Then tried it again just now and it's working again :shrug:
What if I take it to the shop and it's working, will they just send me packing?
Like I said they never even powered my old one up, just took my word for it. I would try it and if they do power it on and its OK just tell them the situation and get them to try it a few times. I dont think you will have any bother.
well so much for my fix , powered it on tonight and blew the power pack .. so not sure it it was a spike from the 360 - or just a bad PSU ??
Still waiting for my prepaid box from Germany :nuts:
Just curious, what happens when its delivered, is it a case of sticking the 360 in the box, attaching the appropriate labels and then taking it to the post office or ring UPS and arrange another pickup?
This new way seems long winded.
Still waiting for my prepaid box from Germany :nuts:
Just curious, what happens when its delivered, is it a case of sticking the 360 in the box, attaching the appropriate labels and then taking it to the post office or ring UPS and arrange another pickup?
This new way seems long winded.
I think you may have a long wait for a box! You supply your own now. I got my own from the PO, plus bubble wrap (cost about £4.50) and printed the labels I got in an email. You phone UPS to arrange pick up and in my case it was all done same day as the reporting to MS. So I had to leg it around getting the packaging. Even then the UPS guy arrived early on the off chance as he was in the area and I had to ask him to come back later!
Different for me this time, i double and triple checked, it seems they are sending me an 'empty' box with shipping label with further instructions.
Seems completely backward to the printing your own, sticking it in a box and then handing it over to UPS when they arrived!
On my third box, fingers crossed!
Just been trying to play some non-DRM music off my iPod but no go, does the AAC codec remain on the xbox hard drive?
I've looked in Marketplace but can't find it to download again.
Cheers, Paul
My Empty box was delivered yesterday from germany :nuts:
Packaged it all up, phoned them and said it would be Monday now that it could be collected :cry: so as I was going that way I dropped it at one of their centres, the guy instantly knew it was an xbox even without seeing the box and said they've handled 1500 this week alone through just their centre :nuts:
This new repair process is absolutely bonkers, they have to pay 3 times now to return my xbox to me as opposed to twice if they had allowed me to print my own labels and put it in a box and arranged pickup with UPS that way. Nice little earner for UPS this must be!
General Zod
16-08-2008, 22:11
My Xbox just died, no RROD or anything, right in the middle of a game! :(
Tried switching it back on, but no joy.
mikegray
16-08-2008, 22:17
My Empty box was delivered yesterday from germany :nuts:
Packaged it all up, phoned them and said it would be Monday now that it could be collected :cry: so as I was going that way I dropped it at one of their centres, the guy instantly knew it was an xbox even without seeing the box and said they've handled 1500 this week alone through just their centre :nuts:
This new repair process is absolutely bonkers, they have to pay 3 times now to return my xbox to me as opposed to twice if they had allowed me to print my own labels and put it in a box and arranged pickup with UPS that way. Nice little earner for UPS this must be!
That's weird - my replacement was the same as last time - find your own box, print the label. I was going to put it in my PS3 box for giggles, but changed my mind. That was two weeks ago, maybe three?
Steve Parkinson
17-08-2008, 02:47
That's weird - my replacement was the same as last time - find your own box, print the label. I was going to put it in my PS3 box for giggles, but changed my mind. That was two weeks ago, maybe three?
Same here with mine that RROD'd last week. An unlikely explanation could i suppose have it be related to which warranty your 360 is covered under - if it's under a normal 1 year warranty, MS pay for the packaging to be sent to you, if it's the 3 year RROD warranty then they make you pay for your own box.
No? :lol:
mikegray
17-08-2008, 11:35
This time I'm keeping the box it was returned in - for next time.
This time I'm keeping the box it was returned in - for next time.
That's what we did - well it is our fifth return in 18 months :lol: Didn't need it though, as cedge stated.
I nearly died laughing when OH got out the car at the UPS depo and told the guy he had something to drop off. 'Is it an XBox'? :lol: We hadn't even got it out the car.
Nuts. Yeah, he said they handle 1500 a week through them - that's Exeter, so hardly a large catchment area.
The box is apparently in Cologne now. We've got friends coming for the weekend, so hope it's back for then. But I suspect not. I think cedge may be off to buy another this week to tide him over - he's losing the plot without it :nuts:
Life without an Xbox 360? Ugh I can only imagine!
Incidentally, my old Xbox came back from repair with a new DVD Drive and motherboard and its so quiet now, I'm keeping it in the living room for 'media'.
Well I've just recieved another XBox from UPS! :eek:
Not even sure that they have recieved my old one yet though - confused :shrug:
Its probably another broken one :D
Argh - flashed the three red rings at me today after 8 months of no probs. Switched back on fine, and no other problems.
I take it I need to start preparing the family for the 'worst'?
Argh - flashed the three red rings at me today after 8 months of no probs. Switched back on fine, and no other problems.
I take it I need to start preparing the family for the 'worst'?
yep, take it round the back of the barn and put it out of its misery
I think its inevitable. Mine flashed for a bit but it was months before it actually died completely. It still died completely.:(
Incidentally, how reliable are the ones that get repaired, rather than replaced? Mine has a new drive and motherboard. Should I get too attached, or is it just as likely to die?
Well mine just got returned with the mobo replaced yet somehow my silver eject button has turned cream! thankfully got the silver disk tray cover on my new 'upgraded' arcade.
Just got to flog the old box with all the arcade gubbins :)
I am not amused.
Opened the box to find it exactly how I left it, it looks like bloody UPS has royally ****** up. I tracked it to Germany and it looks like they read the other barcode (originally from Germany) instead and sent it back - you couldn't make this stuff up :nuts:
One would assume it would flag up as being delivered once they scanned the old barcode in.
Well I've just recieved another XBox from UPS! :eek:
and your complaining ?!?!?!
Its probably another broken one :D
No, it's his same broken one :lol:
(see his post)
Spoke to Xbox Support, they wanted to send me another empty box :doh:.
Apparantly the e-mail printout way is slower :thinking: but, i've requested this way as I'm not prepared to wait in for another day for an empty box!
Seriously contemplating giving MS some more money though and buying a 'spare' xbox - one from a main shop so at least I can get it swapped over hassle free in the 1st year!
omega man
20-08-2008, 21:42
mine started freezing now in games. should i expect RROD?
SIMON ADEBISI
20-08-2008, 21:44
mine started freezing now in games. should i expect RROD?
Thats how mine died both times.
omega man
20-08-2008, 21:49
thought so to be honest i was have expecting it. bought it back in Jan. im off in a fortnight for a week so ill hang on to it and ill then contact microsoft.
anephric
21-08-2008, 07:32
It depends how often it freezes and in what context - if it's freezing a lot on Live, this can just be the game crashing due to crappy netcode/bad session or whatever. Also, mine freezes sometimes when it's been on a while, but that's just because it's hot and it's still fairly warm weather-wise.
Incidentally, how reliable are the ones that get repaired, rather than replaced? Mine has a new drive and motherboard. Should I get too attached, or is it just as likely to die?
Depends: when mine was refurbed last year I took a peek inside and they'd replaced my (launch) mobo with one that had the additional heatsink. I couldn't tell if it was a new mobo or a refurb itself and they'd just whacked the heatsink on. MS were also sticking a bit of glue under the GPUs to try to stop the contacts breaking from heat flex (and putting better thermal paste on it - the stuff on my launch model was nasty, dry, cracked stuff). I don't know what mobos get stuck in now.
simion_levi
29-08-2008, 17:13
Mine had a RROD for the first time today, ever since has booted then frozen on MS Xbox screen - have also had freezing with graphical glitches over the last month. For the purposes of getting it sorted by demonstrating fault I'd prefer a permanant RROD, but I do have photos and video showing it. Console is 16months old, purchased from Woolworths instore, and is original dodgy chipset, not HDMI/175W PSU.
Has anyone had sucess in a straight swap in Woolworths recently, using SoGA/'reasonable expectation"? Would prefer a Falcon box rather than take the risk of a dodgy refurb with MS, if possible.
Well mine is at the knackers yard (xbox repair centre). It went in back in January and is now in again. It showed the red ring of death a couple of times, carried on and then died on its backside. I don't know how you guys keep doing it. This is the second time its happened and I'm fed up. I might trade the bloody thing in towards a PS3 when it comes back.
I'm gonna take a wild guess and say you meant a PS3 luffk!
I'm gonna take a wild guess and say you meant a PS3 luffk!
:lol:
Its wound me up so much! Its never off my mind!
I'm just a bit fed up of it. Its not so much being without it but its the messing around (going on the net, requesting a shipping label, taking the cables / HD off it, putting it in the box and then arranging for UPS to pick it up). I can leave it with the parents and have it picked up there but its annoying as hell.
My 360 is poorly at the min, drive is dying, its had 9 months faithful service. I'll get it replaced from the shop as its under a year old but I don't think I could be without a 360! I mean what would I do with myself!?
In your situation, I'd probably just get a new one from a shop, sad I know!
I've had it about a year and a half so I guess I ain't done too bad but its just annoying the whole faff of packing it up. I may do as you say, trade it in against a new one and just take it back to the shop when it dies within the first year and swap it straight off.
Mine died today originally bought from GAME on 18/08/07, what are the chances they'd do a swap with it being only 11 days over the year since purchase?
if its a guy on the till, be blokey i.e moan about it
if its a chick, be flirty and cheeky
No joy? Beg and plead!
if its a guy on the till, be blokey i.e moan about it
if its a chick, be flirty and cheeky
No joy? Beg and plead!
They were having non of it at Game so have had to arrange a repair with Microsoft. Does anyone know the current turn around on them as I have a ton of games on pre-order, and was looking forward to some Mercs action at the weekend.
Smash do you not play much online? I don't think I've ever seen anyone with that sort of gamerscore who doesn't have 5 rep stars first! You aren't one of those morose players are ya!?
I think I heard 10 days ish, but good luck, I've heard many horror stories about what you get back from Microsoft when you return your console for repair
Depends which route they take you i.e. ship you an empty box first, around 7-10 days I would say turnaround. If like me though and you print your own labels and arrange UPS it will take 2 weeks+ (Frustrating thing is that mine has been ready to be picked up from the depot for the last few days :( )
I've got to provide my own box and print my own labels vua e-mail (when they arrive). You mean you have to go to the UPS depot yourself to pick it up?
Smash do you not play much online? I don't think I've ever seen anyone with that sort of gamerscore who doesn't have 5 rep stars first! You aren't one of those morose players are ya!?
I think I heard 10 days ish, but good luck, I've heard many horror stories about what you get back from Microsoft when you return your console for repair
I only played online for the free month when I got my console, I bought GH and Rock Band recently though so thinking of getting into it. A year sub can be had pretty cheaply and there seems a few here that play online I could maybe add.
In what way horror stories, botched jobs or crappy refurbs?
You'll get another months free trial when yer box comes back. Mine took about 10 days from collection to delivery and was about as painless as it could have been.
Oh happy day, my console has RROD'd finally this morning.
I've got to provide my own box and print my own labels vua e-mail (when they arrive). You mean you have to go to the UPS depot yourself to pick it up?
No you ring them up and they come and collect it then drop it back. If UPS Standard then it will be 2 weeks+
Smash do you not play much online? I don't think I've ever seen anyone with that sort of gamerscore who doesn't have 5 rep stars first! You aren't one of those morose players are ya!?
I think I heard 10 days ish, but good luck, I've heard many horror stories about what you get back from Microsoft when you return your console for repair
On a side note to the main topic, I've got just over 15000 and only 4 stars. I rarely play online (can count on one hand the amount of times I have). One of those times my internet connection dropped. Someone then 'negged' me for quiting a game early. :mad:
Once you have five stars it seems very difficult to lose them, I dabble online, have quit early and my rep is 68% positive with trash talk and aggressive behaviour my highest % complaints
Still got 5 stars tho
Once you have five stars it seems very difficult to lose them, I dabble online, have quit early and my rep is 68% positive with trash talk and aggressive behaviour my highest % complaints
Still got 5 stars tho
I've never had 5 stars - started on 3, went up to 4 but that's it so far. I just don't play online.
I've got a very bad feeling mine will be on the way out soon as the cooling fan sounded like it was about to die a very noisy death. I'm hoping it's just the heat though.
Mine has packed in again (3 RROD), I think this is my 3rd time :(
I swapped my 9 month old Elite yesterday in gamestation, disc drive was dying and they were very cool about it, kept my HD they gave me a brand new one that was 'made' 2 months ago, its so quiet its eerie!
Stevie G
06-09-2008, 22:23
I've not played it for a week or so, but I fired it up today and it just keeps freezing, both on the dashboard and if I can get a game loaded. No red ring, but it's definately not right. Any ideas what it could be?
I got it in April 06 btw, so it's pretty old.
Thanks! :(
It's gone. Hopefully it will RROD soon so you can get the warranty. Mine did exactly the same thing and froze on load up.
Stevie G
06-09-2008, 23:19
Bugger. So should I just keep switching it on and hope it red rings? How comes that will mean I can get it replaced? Because it was a design fault?
scooby snacks
07-09-2008, 00:51
Bugger. So should I just keep switching it on and hope it red rings? How comes that will mean I can get it replaced? Because it was a design fault?
I think there is a 3 year warranty when it comes to RROD.
Bugger. So should I just keep switching it on and hope it red rings? How comes that will mean I can get it replaced? Because it was a design fault?
might as well, if it's anything other than RROD you'll have to pay to get it fixed/replaced.
you wont get a free replacement but MS is still fixing RROD for free, mine was away for about a week/10 days.
Stevie G
07-09-2008, 13:26
Just tried it today...... flashing red ring! Well, three quarters of a red ring!
I'll give them a call!
Tony Ferrino
07-09-2008, 13:37
3 quarters is the RROD. They should fix it under warranty (mine went in a similar way). You can do it online if you don't fancy phoning them.
Stevie G
07-09-2008, 13:49
What an annoying voice on the automated support line! Sounds like Eddie, the ships computer from the original Hitchhikers!
Yey! The three red rings means it is covered by the three year warranty. They're sending out a shipping label so I can get it repaired gratis. :)
Cheers!
dataloss
07-09-2008, 14:08
Long but interesting article on the RROD and other issues with the 360 http://venturebeat.com/2008/09/05/xbox-360-defects-an-inside-history-of-microsofts-video-game-console-woes/1/
Space Coyote
07-09-2008, 14:18
Aw, I've had my xbox since launch day, with no problems other than a sticky cd drive and 2 temporary red ring incidents lately.
I went to put in on last night though and it's the 3 permanent red rings.
When you send it off, do you get the same machine back or do they just send a recently repaired one? Not that it matters i guess.
Aw, I've had my xbox since launch day, with no problems other than a sticky cd drive and 2 temporary red ring incidents lately.
I went to put in on last night though and it's the 3 permanent red rings.
When you send it off, do you get the same machine back or do they just send a recently repaired one? Not that it matters i guess.
Yes they generally send the same unit back, in my case (RROD) with a new motherboard and new DVD drive. It's also much quieter than it was. Took 10 days in total.
Lol my week old elite is freezing already, I'm praying its the buggy Mercs 2 that is doing it
Stevie G
07-09-2008, 16:25
Yes they generally send the same unit back, in my case (RROD) with a new motherboard and new DVD drive. It's also much quieter than it was. Took 10 days in total.
Hope mine is quieter! And only takes that long!
This is an interesting read.
http://venturebeat.com/2008/09/05/xbox-360-defects-an-inside-history-of-microsofts-video-game-console-woes/
dataloss
08-09-2008, 11:01
Already posted above ;)
But some real WTF with Microsoft's thinking... I have to wonder if it will bite them in the the ass with the next Xbox. Basically had they thrown the money now used to sort out the RROD repairs instead at the 360's Conception we would have had better hardware.
They are also so facing backlash from PC Developers for not supporting Games for Windows and PC Gaming in General in favor of the 360. You would think they could have their fingers in many pies and keep everyone happy...
daboy3000
10-09-2008, 13:18
I have just got the RROD on my 4th Xbox, all the others happened within a year so the shops swapped it, this one is almost 3 years old.
Can i just phone MS and get them to collect it and does anyone have the UK number, i have searched around but just keep getting dead ends, i'm sure there is a free phone deadicated number.
Any help would be great.
http://www.xbox.com/en-GB/support/contact/
Should be free if less than 3 years old.
daboy3000
10-09-2008, 13:46
Good man, Thanks
My THIRD Xbox started freezing a couple of days ago and I had the RROD once. It's just out of warranty and Microsoft want me to pay £60 to get it fixed. I told them where to stick it and asked to make a complaint, not that it seemed to get me anywhere.
From what I've read on here it seems that if I'd said the RROD was constant (which it probably will be soon) they would fix it for free, is that the case?
LooneyJetman
15-09-2008, 11:52
Just had a call from my Dad to say his Xbox has RROD'd on him. His was from around launch time so he should be able to get it repaired for free. Everyone that I know personally that had a launch 360 has had it die now.
D-day is coming up for the launch machines isn't it, as December will be three years since launch and presumably they won't repair them for free any more?
My THIRD Xbox started freezing a couple of days ago and I had the RROD once. It's just out of warranty and Microsoft want me to pay £60 to get it fixed. I told them where to stick it and asked to make a complaint, not that it seemed to get me anywhere.
From what I've read on here it seems that if I'd said the RROD was constant (which it probably will be soon) they would fix it for free, is that the case?
Leave it a couple of days, ring them back up and say that RROD is now constant :shrug:
Leave it a couple of days, ring them back up and say that RROD is now constant :shrug:
Phoned back that afternoon after the RROD became constant and now getting it fixed for free. :thumbs:
The first phone jockey I spoke to must have known that permanent RROD was imminent but tried to get money for the repair anyway. I suppose Microsoft are trying to get repairs paid for whenever they can.
Now the printer has decided to run out of ink just as I want to print the UPS label! :lol:
MR.COATES
15-09-2008, 15:08
I got mine arranged for its first repair this morning. Pretty painless process and am just relieved that it will be fixed for free.
Took pictures of the Microsoft sticker etc just in case they try anything (although I'm not sure what they're like for trying to weasel out of repairs if they can). Will read this thread in more detail!
Stevie G
15-09-2008, 20:51
Just arranged for pick up of mine for the end of the week. One question...what's the best way to package it up? Or do UPS bring a padded bag for it?
Just arranged for pick up of mine for the end of the week. One question...what's the best way to package it up? Or do UPS bring a padded bag for it?
UPS don't supply anything as far as I'm aware. Try to use a box of similar size to the console and stick some bubble wrap round it. Don't worry about protecting it too much, the thing's knackered already so a couple more bumps won't do any harm. ;)
Personally I'm using the box they sent my last xbox to me in, which I hung on to for some reason. Must have thought it would come in handy someday.
smiddyboy
15-09-2008, 21:16
Got mine back today. It seems noisier than it was before i sent it away.
Are there any fixes around for noisy fans??
Stevie G
15-09-2008, 21:22
@simong
Cheers, I'll have a look in the basement, see what I can find!
Just arranged for pick up of mine for the end of the week. One question...what's the best way to package it up? Or do UPS bring a padded bag for it?
In the end I went to the postoffice and bought one of their package boxes. For that and some bubble wrap it came to around £5. But it saved me loads of time in fannying around trying to find something otherwise. I've now kept the box you get the 360 back for "next time".
MR.COATES
16-09-2008, 21:02
Got mine back today. It seems noisier than it was before i sent it away.
Are there any fixes around for noisy fans??
Is it definitely 'yours'? I've heard that in some cases that they just send back any repaired console, not necessarily the one that was sent in. I've got a note of my Serial Number either way, not that I'm bothered as long as it works.
UPS chap turned up today with the label so I just slapped it on the package and it's now on its way to Germany.
Is it definitely 'yours'? I've heard that in some cases that they just send back any repaired console, not necessarily the one that was sent in. I've got a note of my Serial Number either way, not that I'm bothered as long as it works.
UPS chap turned up today with the label so I just slapped it on the package and it's now on its way to Germany.
You get the same one back now. Though once they may have replaced motherboard and DVD drive for instance it starts to only be the case that is the same ;) Luckily they now sort out the content issues if required.
smiddyboy
17-09-2008, 01:50
Is it definitely 'yours'? I've heard that in some cases that they just send back any repaired console, not necessarily the one that was sent in. I've got a note of my Serial Number either way, not that I'm bothered as long as it works.
UPS chap turned up today with the label so I just slapped it on the package and it's now on its way to Germany.
Giving it the once over it seems to be mine ( same serial number in the right places ) although i am sure a small scratch is missing from the casing that was there before???? Would they go as low as changing the serial number labels and copying info across to a new machine and not letting you know???
It just seems so much louder than before. Plus the tv whilst on the correct SCART channel seems to give out a loud whine. ( girlfriend said she could hear what she thought was a tiny delivery van reversing )
This is VERY distracting at low volume levels. If this continues i might just bin the bloody thing and get a PS3:(
You get the same one back now. Though once they may have replaced motherboard and DVD drive for instance it starts to only be the case that is the same ;) Luckily they now sort out the content issues if required.
I didn't. MS said that I would but it was a different serial number to my old one which really annoyed me as I said at the beginning of the process why couldn't they just send me a refurb right away and they said that they can't do that as someone else would be without their console, then look what happens :lol:
MR.COATES
17-09-2008, 09:19
As long as I get one back that works I'm not too worried.
I had to take my console apart after around 18 months as a family member walked into the drive drawer and knocked it off the tracks. Didn't worry about it as it was out of warranty then anyway.
The warranty sticker just came away from one half of the case though and didn't damage it so I'm hoping that it's a case of checking that sticker (which is totally fine) and then fixing the heatsink fault or whatever it is that causes the 3 red lights.
LouBarlow
17-09-2008, 09:50
I think they are replacing all machines with the new DVD drives now aren't they? Whether they are faulty or not? Perhaps that's why it sounds noisier?
MR.COATES
17-09-2008, 09:59
Oh right, couldn't tell you about that one. Didn't know the drives were having problems too.... :shrug:
LouBarlow
17-09-2008, 10:00
The new drives are apparently more tricky to 'modify' - so maybe it's a security thing?
MR.COATES
17-09-2008, 10:13
That's fine by me if it's a new drive, I have no problem with paying for my games.
It's partially why I'm hoping that even if they scrutinised the console beyond the Microsoft sticker, they'll just fix the 3 red lights error to enable me to keep playing and buying games (i.e. making them money).
From what I've heard some people have BLATANTLY taken their consoles apart and they've still been repaired if it's a 3 red light error. :shrug:
LouBarlow
17-09-2008, 10:17
Yup, though it appears to be a 'luck of the draw' thing.
A dirty filthy pirate in the 360 thread, reported that MS sent back his modified console and wouldn't fix it because it had been tampered with.
MetalGearAl
17-09-2008, 10:21
Would have laughed if they'd kept the modified console and said they weren't going to fix it as he'd broken some T+Cs or something :D
MR.COATES
17-09-2008, 10:26
Would have laughed if they'd kept the modified console and said they weren't going to fix it as he'd broken some T+Cs or something :D
You sicko!
Agreed... :lol:
anephric
17-09-2008, 13:34
If they're replacing all DVDROMS with new ones as standard now, even if they're noisier, it's a good thing. They're prone to failure, so getting a new one back is a good deal if you weren't expecting it.
Monkey3000
17-09-2008, 16:59
well my number 3 looks like its on its last legs everytime i turn it on i get 3 red lights, turn it off and on and hey presto its back up and running but i assume once it starts to go it will just be dead? Last time it just completely died...
Luckly kept the box i got it back in last time i sent one back.
Can't say I relish the thought of getting an even louder console back. :(
And there was I hoping I might get a newer model with an HDMI slot on it. Wonder if I'll get a 1 month live sub card for my trouble, thanks Bill :notworthy
My launch machine's just died - had graphical glitches for a couple of days - I thought "uh oh" and then in the middle of Tower of Lost souls on SC4 it locked up - restarted to get the 3 red lights.
Phoning MS tomorrow...Gah!
MR.COATES
18-09-2008, 07:31
That's EXACTLY how my launch console just went. Nice chequered flag graphics and red lights on re-boot.
Mine's been signed for in Frankfurt now, just waiting for it to appear on the Microsoft site now and then it's fingers crossed that they're happy with just the warranty sticker being attached.
It's nearly the end of the week, maybe they wont have their magnifying glasses out to check the opening points for marks!
Would be bloody cruel if they knocked it back when the only thing that's been touched is the DVD drive to fix it after the tray was knocked. Logic would say that I'll be back to buying/playing games (i.e. lining their pockets again) when the console comes back to me....
Aaaanyway, I'll try to stop pondering of the "what ifs" for now!!
:lol:
anephric
18-09-2008, 10:42
I think it's more to do with checking the console's internal log to see what error messages have been logged/if the firmware's been flashed and then reflashed. Mine had no warranty sticker and had been opened numerous times (to adjust the laser pots and replace dying fans, sterling bit of work my launch console was) and they repaired (and then swapped) mine no problem. I think they might be a bit stricter now though. As with everything, it's the luck of the draw who you get checking your console. It might be a jobsworth, or it might be the MS equivalent of me, who'd let everything slide.
mklion123
18-09-2008, 13:09
I think it's more to do with checking the console's internal log to see what error messages have been logged/if the firmware's been flashed and then reflashed. Mine had no warranty sticker and had been opened numerous times (to adjust the laser pots and replace dying fans, sterling bit of work my launch console was) and they repaired (and the swapped) mine no problem. I think they might be a bit stricter now though. As with everything, it's the luck of the draw who you get checking your console. It might be a jobsworth, or it might be the MS equivalent of me, who'd let everything slide.
your just a slacker;)
they make films about people like you!:lol:
MR.COATES
18-09-2008, 13:26
Well then hopefully it's WOLFGANG Anephric who checks my console!
:lol:
Might died last night having had it since August 2006 :-(
MR.COATES
19-09-2008, 09:57
Did anyone who sent theirs off monitor it through the process?
Mine was signed for early yesterday morning (3am!) but on the Xbox page it still says "Waiting for device at service center" rather than "Device received at service center".
Was just wondering if they get signed for, go into a big room/warehouse and don't go to step 3 (received at service centre) until they're being checked/worked on.
Cheers to anyone who can shed light on that!
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