I'm not very good at upgrading

[Scottola]

I've been quite looking forward to my upgrade time coming (my first one ever) and I gave 02 a ring, tried for more minutes and phone upgrade, but they would only offer me a 02 Jet phone and insisted I would have to upgrade to £30-£35 a month for decent phones.

I thought, right I'll go through to customer retention like lots of others and what did I end up with, my PAC code. It all went a bit wrong, they didn't offer anything, just said the same stuff as the upgrade staff.

So now I suppose I'm looking for deals elsewhere in the £20 - £25 a month area. It was all a bit of an anticlimax really :(

[ggrant]

Is your bill always around the £20-25 mark? To be honest, that's not what they would probably call a large monthly spend in comparison to the larger majority of customers.

[Scottola]

Is your bill always around the £20-25 mark? To be honest, that's not what they would probably call a large monthly spend in comparison to the larger majority of customers.

It is, just a lot to me then :)

Maybe I'm better off keeping my phone at going down the simplicity route for £15 a month, at least I get more minutes that way or I could swing in the other direction and stump up the money and get something like the XDA Orbit, Nokia 6110 navigator, G600 or N95, it's doing my head in:doh:

I suppose, now I've got my PAC code due, I best make up my mind fast.

I hate spending the money, but I am using my mobile more and more, as a few times over the last six months my bill crept up to the £30ish mark

[riz1]

don't go down the simplicity route - even if you keep your phone insist on the £100 discount instead of a new phone. I got that for my wife as well as keeping her £15 contract for 12months [200min/500txt]
just call retentions and say: this is what I want - can you sort it please [i find that if you have a "plan" they play ball much more than the "eermm what's the best you'll do for me" route]
otherwise angle after a phone such as the K800i/k810i or the nice k580i.
You'd get more than £100 flogging then on the 'Bay

good luck

[Scottola]

don't go down the simplicity route - even if you keep your phone insist on the £100 discount instead of a new phone. I got that for my wife as well as keeping her £15 contract for 12months [200min/500txt]
just call retentions and say: this is what I want - can you sort it please [i find that if you have a "plan" they play ball much more than the "eermm what's the best you'll do for me" route]
otherwise angle after a phone such as the K800i/k810i or the nice k580i.
You'd get more than £100 flogging then on the 'Bay

good luck

Thanks for the advice

My PAC code has come through, will they still be receptive to keeping me.

I wasn't really sure what you meant with the £100 discount thing, can you explain a bit more, because I a little:thinking:

[riz1]

I wasn't really sure what you meant with the £100 discount thing, can you explain a bit more, because I a little:thinking:

At upgrade time you're entitled to a new phone. If you say you're happy with your current phone you can get £100 discount applied to your line rental as your "phone upgrade".

[Scottola]

At upgrade time you're entitled to a new phone. If you say you're happy with your current phone you can get £100 discount applied to your line rental as your "phone upgrade".

I see, I get it now :)