View Full Version : someone saying they don't want my item now
CleaDuVall_fan
26-02-2007, 16:48
Someone bid on my auction and won, paid me with pp and then decided they didn't want the item any longer. They say they couldn't e-mail me to let me know, but then why pay with paypal?
How do I go about things now. It's cost me money to list the item and money from the paypal charge for the transfer. Do I stick to my guns and tell the buyer I'm not refunding?
thx
alsemail
26-02-2007, 17:26
You are perfectly within your rights to do that as there is a contract between you and the buyer wishes to renege on it.
However there is nothing stopping the buyer claiming the goods were never delivered/faulty/significantly not a described and making a claim via PayPal.
If you refund the buyer you won't incur any PayPal charges. If you contact ebay and say you have mutually agreed not to go ahead with the transaction you would normally not incur ebay fees either, however I do not know if this is applicable as the item has been paid for.
The best you can probably do is contact the buyer and offer to refund them minus your costs, otherwise you're going to have to swallow it or go ahead and hope they don't do as above.
CleaDuVall_fan
26-02-2007, 17:37
Cheers for that
It just p's me off when someone decides they don't want it now. lol. It's not a very good excuse.
Thanks for your help anyway. I reckon I will refund their payment as I generally a good person like that.
You'll only lose the listing fee. That's better than bad feedback and/or a chargeback through Paypal.
Well, there are the Distance Selling Regulations to take into consideration.
If someone doesn't want an item, they can return it, in the same condition for a full refund.
So I'd be careful before saying NO.
Your best bet is to refund, open a non-paying dispute and then relist to be honest.
And if they don't respond to the non-paying dispute, you can neg to your hearts content ;)
ben.bayliss
27-02-2007, 17:58
The DSRs don't apply to auctions. They're specifically excluded.
Missed that it was an auction, I forget that they even exist on ebay now, as I only use BIN's.
The DSR's are a thieves charter anyway, luckily, as I only sell sealed DVD's I can tell people to take a hike if they have removed the seal :thumbs:
philatio
27-02-2007, 19:47
Make sure you NEG them.
kingjames
27-02-2007, 20:15
No need to be spiteful about it. I'd not neg someone if they were polite enough, and if they stated they'd be happy to keep the item if I refused them a refund.
philatio
28-02-2007, 10:36
Neg-ing someone isn't being spiteful. They bid, they won, then decided they didn't want it.
At the very very best (if they were extremely apologetic & nice) they'd get a neutral. Otherwise - they messed you about - they get a neg.
CleaDuVall_fan
28-02-2007, 11:15
Luckily as I had not already sent the item but they had paid, so I could have just kept the money. lol. However I decided to refund them what they had paid me which they accepted, then I left a feedback saying buyer purchased but then changed mind about the auction, then gave them a neutral feedback.
Hopefully it's all sorted now anyway.
thanks everyone
AdsterUK
28-02-2007, 11:55
The DSRs don't apply to auctions. They're specifically excluded.eBay listings aren't auctions so DSR does apply.
If you check eBay you'll see they refer to it as "auction style"Specify how your item will be sold. For example, select Auction-style format and set a starting price to let buyers bid on your item.
It really is a grey area with the DSR and ebay auctions.
What it really needs is someone to challenge it in court.
AdsterUK
28-02-2007, 12:16
It really is a grey area with the DSR and ebay auctions.
What it really needs is someone to challenge it in court.Nothing grey about it at all. Taken from their user agreementeBay is Only a Venue.
3.1 eBay is not an auctioneer. Although we are commonly referred to as an online auction web site it is important to realise that we are not a traditional auctioneer. Instead, the Site acts as a venue which allows registered users to offer, sell, and buy just about anything which is legal, at any time, from anywhere, in a variety of price formats. We do not review listings provided by users, we never possess the items offered through the Site and we are not involved in transactions between buyers and sellers. As a result, we have no control over the quality, safety or legality of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Do not assume that the offer, sale, purchase, export or import of any item is valid and legal simply because it is listed on the Site. We are not responsible for ensuring that buyers and sellers actually complete a transaction. You accept sole responsibility for the legality of your actions under laws applying to you.
alsemail
28-02-2007, 12:22
Does DSR not only apply to business sellers as opposed to a private trade?
Nothing grey about it at all. Taken from their user agreement
Want to be the first to use it as a defence in court?
There has been lots of discussion about this on various powerseller forums,
it will be challenged at some point.
Just needs someone to stick their head over the parapit.
Does DSR not only apply to business sellers as opposed to a private trade?
It does, there do seem to be people with amazing collections of things in there loft though :suspect:
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