What Feedback Would You Give? [Archive] - Forums @ The Digital Fix

SamArt143

12-02-2007, 16:02

I purchased an item from EBay last week. I found out, after the auction finished, that the seller was only about 1/2 a mile away from me. I emailed asking if it would be possible to collect the item to save on P&P. I received no reply. So I paid for the goods. I was charged £4.50 for postage & packing, when I my package arrive, 2 days later, I was shocked to see that the total postage was a mere £1.77, I had been charged nearly 3 times over the top. I emailed the seller asking him to explain why he charged me so much. This time he managed to reply. He cited that in over 5000 transactions on EBay, no-one had ever complained that he charged to much postage. He then went on the explain how he came about his P&P total. In all it was for postage costs, packing material (cardboard, tape & 2 pieces of polysterene all taped together), his time spent packing goods, his time getting to the Post Office and for the wear and tear on his car getting to and from the Post Office.

The thing I bought I was most pleased with. Its just the extra costs I think was taking the P a little. Should I just leave him Positive feedback or Neutral or the Dreaded Neg (not keen on the latter).

Any thoughts?

Arthur Fowler

12-02-2007, 16:07

Positive. No question. If you were unhappy about the P&P costs before you bid, you shouldn't have bid.

Furgy

12-02-2007, 16:15

SamArt143

12-02-2007, 16:15

I wasnt unhappy with costs before I bid. I didnt know how much the cost would be. I was unhappy with the costs after I found out that the total postage was £1.77 and not the £4.50 I paid. I dont mind an extra £1 or so for wrapping, but not nigh on £3 extra.

Barny79

12-02-2007, 16:15

Positive. No question. If you were unhappy about the P&P costs before you bid, you shouldn't have bid.
Ditto

SamArt143

12-02-2007, 16:20

Yeah, Definitely positive. You knew what you were paying for before you bid on the item. If the seller stated he would send it 1st class Special delivery and sent it 2nd class normal post, that would be another story.

So what you are saying really is, as long as he posted the package by the his chosen class he can charge what he likes???

Please read post 2 above this one.

Arthur Fowler

12-02-2007, 16:25

So what you are saying really is, as long as he posted the package by the his chosen class he can charge what he likes???

Please read post 2 above this one.

Ebay might not be happy about it as they might see it as avoiding charges, but unless he has misled you about postal charges, then yes he can.

alsemail

12-02-2007, 16:34

There are some sellers that sell an item for 99p then charge £10 for a couple of first class stamps. ebay don't approve of this as it is avoiding charges but you know the score before you buy, maybe the guy did charge a couple of quid more on the postage, but did you get a bargain on the item.
Personally I don't think you have any cause for complaint and anything you do with feedback will just be reciprocated, does he have any negatives for postage costs?

sideshowbob

12-02-2007, 16:36

Positive - you're happy with the item and it arrived reasonably quickly. The buyer's under no obligation to cater for collections unless agreed beforehand or specified in the auction. As for the P&P, he's made less than £3 on top, a good proportion of which could easily be swallowed up in packaging, travel and so on. If they'd specified a better postal service than they used, arguably you could ask for the difference back ... but otherwise it'd be down to you to decide whethe the postal charges seem reasonable before you bid.

markabuckley

13-02-2007, 21:22

positive for sure

philatio

13-02-2007, 22:46

Positive.

If he stated the p&p cost in his description, then it was there in front of you. You chose to bid.
If he didn't state the p&p costs in his description, it is up to you to contact him before bidding - if it's going to be an issue.

boam

14-02-2007, 09:07

yup postitive, as stated, time, packing, postage cost, you should have no complaints.

AdsterUK

14-02-2007, 11:01

Positive.

Its a P & P charge, not the exact amount it cost. I honestly find it baffling why it bothers people so much. When you buy something from ebay (or anywhere else for that matter) you should be focussed on the total cost. How its broken down it terms of shipping/item price/discounts/surcharges is pretty much irrelevant to the buyer.

dannyclaire

14-02-2007, 11:10

Positive. You knew the postage charge before you bid.

simion_levi

14-02-2007, 12:46

Always positive if the auction states charges and you do not negotiate prior to your bid.

Alamar

14-02-2007, 13:19

Positive.

Seems to me that you're annoyed with the seller because of your own poor judgement in accepting a ridiculous postage rate when bidding. This is no reason to neutral or neg a guy who clearly stated the price on the auction - that's just being spiteful.

ghost.ottercrab

14-02-2007, 14:22

I've got to say positive too. If you knew the postage charge before bidding, you can't really have anything to complain about. I realise some sellers put a lot onto their P&P charges, so I always take that into account when I choose how much I'm willing to bid.

cjanderson

14-02-2007, 21:30

positive. it arrived when it should have and in good condition. I'd not want some random ebayer round my house unless it was a £200 special delivery type item i was sending. easier to just post it from work than meet people in the evening.

I did hand deliver an item once that i sold on Amazon.co.uk (http://www.thedvdforums.com/jump2.php?url=http://www.amazon.co.uk/exec/obidos/redirect-home?tag=thedvdforums-21&site=dvd) as it was 2 streets away, was then suddenly paranoid that they'd complain about overcharging :help:

but they did order at 9pm and get it at 8am, never did receive feedback on that one.

Jungle Ted

14-02-2007, 22:19

Positive. No question. If you were unhappy about the P&P costs before you bid, you shouldn't have bid.

Ditto

alsemail

14-02-2007, 23:08

I'm beginning to see a recurring theme here.

Arthur Fowler

15-02-2007, 10:12

Recurring theme being OP doesn't like answers so has gone away.

Fawlty

15-02-2007, 11:00

Yes...

Why do buyers not learn a really simple lesson

when you bid you know how much you are willing to pay for the item.. lets say its £15

now if the postage charge is £8 then your maximum bid would be £7

It is IRRELEVANT how much postage he charges .. totally irrelevant... as long as you are happy to pay £x for the item (where x equals bid plus postage)

If the Seller is avoiding fees from ebay then that is his lookout and he may get caught, he may not!

The only slight proviso on this is if the item goes missing the post office will compensate for the value of the item which they may well take from ebay printout.. but even so the seller should refund you the total anyway and its his problem that he isnt covered for his massive postage charge.

rustybin

15-02-2007, 15:37

As a seller, nothing winds me up more than buyers and postage.

As long as your charges are clearly stated, I don't understand what the problem is.

I bought some labels last week, £1.99 + £4.99 P+P - arrived in 2 separate packages, 75p postage each. So what? He wanted £4.99 and added to the cost of the item, this was still half what Staples charge. If you're unhappy with the postage charge - simply don't bid!!!

silent

15-02-2007, 16:27

positive. you knew the costs before purchase.

i myself, advertised a lot once for £0.99 with £79 postage option for a mobile phone. i stated in the thread that it was the 4th time i'd advertised after being scammed by nigerians and was saving on costs of advertising and ebay fee's. the phone had been £79.99 plus £4.99 special del before, but the buyer asked question after question and said he'd drive from scotland to essex to pick it up. i said no.he decided not to bid.
it was sold in the end for 99p plus £79 postage.

Barny79

15-02-2007, 16:39

krayzk

15-02-2007, 18:50

I recently sold a few DVD set on eBay (http://www.thedvdforums.com/jump2.php?url=http://www.tkqlhce.com/click-582776-5826355) and as I was listing I filled in that I will post worldwide. Not wanting to check postage to every country I put a flat rate of £5 to anywhere outside UK.

A guy from Holland won 2 of them, so I sent an invoice with discounted postage of £6 for the 2, still with no idea of the actual costs. Went to the post office and was suprised it was only about £3.

He left me positive feedback, but a week later I got an email asking me to explain my postage costs as he was just throwing out the packet and noticed it was £3.

I sent an email back explaining I just done a flat rate for all postage outside UK. The buyer then replied asking for a £2 refund or I will be reported to ebay. I replied back saying the charges were there when you bid, I gave a discount as agreed, and I didnt think the charge was excessive, bearing in mind £1,50 for the big padded pack they were sent in, so I will not refund him (if he hadnt threatened me I would have done it!) and invited him to inform ebay.

Never heard back from him, I toyed with leaving him neg as I hadnt got around to leaving feedback but let it go :)

sideshowbob

15-02-2007, 19:15

Your buyer (krayzk) sounds like a complete arse. I would have told him to do one.

rustybin

15-02-2007, 20:09

I had the same thing from a Dutch guy - he didn't get a refund - I can't imagine how bored someone would be to complain over a £2 postage over-charge.

Barny79

15-02-2007, 20:17

Yeah, bought a few football shirts from Singapore, postage was about £8, but in reality it was about £4, I'm just not fussed to moan, as I know the prices yp front and I know the item is very cheap to start with

SamArt143

17-02-2007, 17:59

Recurring theme being OP doesn't like answers so has gone away.

I haven't gone away, I have read your answers. I didn't really expect people to really sympathise with the situation. To many know alls on here for that. I paid the postage simple because I didn't know how much it would cost. If I had of known that it would cost £1.71 instead of the £4.50 I was charged I would have tried to negotiate a more realistic price. Instead of having to pay for the wear and tear on the guys car for driving 500 yards to the PO. I thought P&P and was postage and packing. Not postage, packing and driving costs. I left him neutral feedback BTW. Thanks for all your replies.

I had the same thing from a Dutch guy - he didn't get a refund - I can't imagine how bored someone would be to complain over a £2 postage over-charge..

Whats being bored got to do with it? If you got charged £2 over for something in a shop would you just leave it because you think it may tarnish your cool image? If you cant post something constructive mate dont bother posting.

Arthur Fowler

17-02-2007, 18:26

I haven't gone away, I have read your answers. I didn't really expect people to really sympathise with the situation. To many know alls on here for that. I paid the postage simple because I didn't know how much it would cost. If I had of known that it would cost £1.71 instead of the £4.50 I was charged I would have tried to negotiate a more realistic price. Instead of having to pay for the wear and tear on the guys car for driving 500 yards to the PO. I thought P&P and was postage and packing. Not postage, packing and driving costs. I left him neutral feedback BTW. Thanks for all your replies.

Please let me know what your ebay id is then so that I can exclude you from my auctions.

Barny79

17-02-2007, 18:48

If I had of known that it would cost £1.71 instead of the £4.50 I was charged

If you had any doubts you shouldn't have bid, or checked out postage rates on royalmail.com

alsemail

17-02-2007, 20:45

Please let me know what your ebay id is then so that I can exclude you from my auctions.

Seconded

SamArt143

17-02-2007, 21:57

LOL! I doubt you would be selling anything I required.

Arthur Fowler

17-02-2007, 22:10

LongDongDave

17-02-2007, 22:29

And don't forget he only lives "1/2 a mile away", and knows your address :gag:

Fawlty

17-02-2007, 22:34

I will carefully skirt the T&C's here

but are you some sort of moron? (question not insult)

lets say the item cost £15 and postage was £4

You were willing to pay £19 for the item in total... and that is what you paid. It doesn't matter if the postage was 2p or £16... you paid the amount you felt was a fair price for the product. To leave a neutral feedback is the sign of petty-mindedness in the extreme.

Your shop analogy is a load of cock and hopelessly flawed... In the example above the shop price would be £19 (or maybe the sign said £15 plus £4 "handling") and they would charge you £19 which is price you were willing to pay...

I'll spell it out for those ebay buyers who suffer with a chronic lack of intelligence...

"WHEN YOU BID TAKE INTO ACCOUNT THE POSTAGE CHARGE AND ACCEPT THAT THE TOTAL OF BID+POSTAGE IS THE AMOUNT YOU ARE WILLING TO PAY!"

That way you get the item for a price you are willing to pay... anyone who bids for an item at £15 and says "ooh that cost me £15 what a bargain" is an idiot of the highest order... that item cost you £19

Oh and thirded .. tell me your id so i can exclude you as well , if only for your patronising comment about us not selling things you want.

Oh and finally one more question...

If the item had arrived and the postage cost was £5 (you paid £4) would you have offered him £1 as he obviously miscalculated the postage (which can happen in either direction... I KNOW!)...

if your answer is No... then you sir have no honour.

(wanders off muttering about whinging penny-pinching ebay scum)

alsemail

17-02-2007, 23:09

Well put.

I bought a camera a couple of weeks ago, Price- £69.99 Delivery £30.00
Actual postage costs were around £6, am I annoyed, of course not. Best price I could find for the same camera was £135 plus a "normal" delivery charge.

I didn't pay £69.99 for the camera I paid £99.99 and got free delivery, still a bargain. The seller is going against ebay T&C's by avoiding a percentage of charges, but he saves a couple of quid and so do I, I think the OP needs to be a bit more realistic.

It is also in ebay's T&C's that postal charges should cover materials and a reasonable amount for transport, time etc. He made £1-£2 off it, I really don't see the problem.

Alamar

18-02-2007, 08:28

Could you at least explain why you came here to ask what you should do, you then got 16 different people all saying the same thing (positive) and not one person saying anything else, and yet you still chose to ignore them?I think that's fairly obvious:I didn't really expect people to really sympathise with the situation. To many know alls on here for that.I maintain what I said earlier, the OP didn't like the fact that he'd been "gulled" into accepting a silly postage amount (although as others have pointed out, this really has no bearing on the decision to buy) and has decided to be rather petty when it comes to leaving feedback. This is borne out further by his mild insults to everyone who responded in this thread pointing this fact out to him.

alsemail

18-02-2007, 09:33

To many know alls on here for that.

I am in fact omniscient (Thanks for noticing) and also omnipresent (except when your'e on the bog .......too weird) :wave:

SamArt143

18-02-2007, 10:40

Wow! Looks like I have put some excitement into the DVD forums regulars sad little lives. Enjoy your Sundays :thumbs: . Thanks for the advice. Didnt say I was going to accept it. I was just asking!

alsemail

18-02-2007, 11:01

So you come into the forum, ask for advice, ignore it all, even when every single person says your'e wrong, and then insult everyone. :thinking:

Way to go in the forum's popularity awards. We look forward to your next thread. :notworthy

cjanderson

18-02-2007, 11:48

can't believe you gave him a neutral :( after every single other person said do not and reasons why. why even bother asking anyone?

would you have given him back his £1 if postage was £1 more than you were charged?

alsemail

18-02-2007, 12:29

would you have given him back his £1 if postage was £1 more than you were charged?

Judging by his comments about ripping off warranty companies in this thread I would say probably not. :oh-hum:

http://www.thedvdforums.com/forums/showthread.php?t=444876

Alamar

18-02-2007, 13:18

SamArt143

18-02-2007, 13:29

Not to mention weaseling out of a ticket for parking on double yellow lines that he thought was unfair 'because he's a postman' :cuckoo:

[EDIT] http://www.thedvdforums.com/forums/showthread.php?t=407018

Read the post properly, know-all. The ticket had the wrong date and wrong car colour written on it. Thats why I questioned it. :oh-hum: .

I merely asked some advice on my original posting. Just because I disagreed, I'm having every single post that I have ever done on this forum brought up. :brickwall . LMFAO quality.

Fawlty

19-02-2007, 12:45

SamArt143

19-02-2007, 13:30

So you park on double yellows and refuse to pay tickets due to legal loophole, defraud warranty companies and penny pinch off ebay sellers...

Here's hoping Karma pays you a big visit soon and kicks you in the nuts .. hard

Surely you deserve member of the year award this year!

from the evidence presented on the forums you are

dishonest (warranty and ticket avoidance)
dont take responsibility for your actions (avoiding tickets)
skinflint
You commit fraud
You are petty

it is nice to find an individual that sums up alot of things that are wrong with this country

I didn't refuse to pay the ticket. If you read the original post without your blinkers. You may have to take your head out of your backside for a while to do that. I paid the ticket (I took responsibility for my actions). Not that I need to explain myself to an idiot like you. And all because I never left the guy positive feedback like you lot said I should. Wow, just who is the petty one?? I think the aforementioned evidence is pointing straight back at you.

Now give it a rest! Have you nothing better to do that rant on about nothing? Get a life you moron.

Barny79

19-02-2007, 13:56

Get a life you moron.
Personal attack on a forum member, well done

maddogsuk

19-02-2007, 13:59

SamArt143 - Please see the forum rules regarding "personal abuse directed at other forum member"

SamArt143

19-02-2007, 14:05

Wow! You guys stick together. I'm impressed. :clap: I should learn to disguise my personal attacks in future, just like Fawlty as done in a couple of earlier postings in this thread.

19-02-2007, 14:17

Please email us if you have a complaint, or report the posts that you feel are personal attacks and we'll look into it.

JOV

19-02-2007, 14:40

Wow! You guys stick together. I'm impressed. :clap: I should learn to disguise my personal attacks in future, just like Fawlty as done in a couple of earlier postings in this thread.

SamArt143

Just because someone posts an opinion that you do not agree with does not give you the right to be insulting.

I doubt you would be so rude to someone face to face so use the same rule here - do not say to someone something you woulf not say to their face.

IMO you can do what the hell you like - but if you ask for or post opinion expect others to do the same.

I think you comments show either a lack of maturity or effective inteligence I will let you decide which.

Fawlty

19-02-2007, 16:54

I didn't refuse to pay the ticket. If you read the original post without your blinkers. You may have to take your head out of your backside for a while to do that. I paid the ticket (I took responsibility for my actions). Not that I need to explain myself to an idiot like you. And all because I never left the guy positive feedback like you lot said I should. Wow, just who is the petty one?? I think the aforementioned evidence is pointing straight back at you.

Now give it a rest! Have you nothing better to do that rant on about nothing? Get a life you moron.

I would give it a rest but you are not quite correct here on a few points...

your last post on the parking ticket thread was...

My car is definatley blue. I have fired off a letter to Derby Constabulary. Sent them copies of the ticket and my log book. Just gonna wait and see.

So you did try to weasel out of it... there is no indication you ever paid it.. and given your last post it seems you only paid it because they told you you didnt have a case :) Basically you tried to wriggle out of your responsibilities.. you were caught and ticketted for parking illegally, banged to rights as it were... and then you tried to get out of it on a technicality! You failed but intent was there for all to see.

And I don't believe I have insulted you anywhere on this thread... I've simply stated certain character traits based on your postings, so fairly factual. Sadly most of these are negative things but in my book it is fairly low to try and defraud a company or try to dodge a ticket or penny pinch on ebay... I'm afraid it all leads to one conclusion and as I say maybe Karma will do its thing one day

Now if you'll "give it a rest".. so will I :)