[SPONSOR] ChoicesUK.com (Formerly Choices Direct)

[splobber]

ChoicesUK.com (http://www.thedvdforums.com/jump2.php?url=http://tracker.tradedoubler.com/click?p=18513&a=60823&g=228655) are now an official sponsor of the forums.

Please post all your related comments/queries etc in this thread. :thumbs:

[Baz]

Excellent Choices are my R2 supplier of choice, excellent prices and decent customer support.

First question though, Why have you guys removed the cancel order option? It takes away a important function from your website? Can we have it back?

Also can you confirm that order 000D63FFE64D has been cancelled please, as I received no reply to my e-mail and your online order status just plain doesn't work anymore.

Thanks and welcome. :D

[ChoicesUK.com]

Baz,

Thank you very much indeed for your welcome and for your questions!

Both the cancel & order status functionality have been temporarily disabled whilst our new distribution facility in Jersey finds its feet. Both should be back and working as expected in the New Year.

I have also just confirmed with our Customer Services Dept. that your order has indeed been cancelled as requested. Apologies if you have not yet received an email notifying you - I know that the team are currently ploughing their way through a large volume of emails.

[Ed Parsons]

I'd like to direct two questions to Choices Direct if I may.

I fully understand your recent decision to exploit the status of Jersey to maximise your profits. With items under £18 now being processed by your newly formed Jersey company, you do not need to collect VAT on these orders. Your Jersey division can ship these goods to the mainland in the knowledge that customers will also not be charged VAT by Customs. Choices Direct is then able to pocket the money that would have been paid to the Exchequer in VAT, had the sale been subject to UK laws. Choices Direct now comprises two companies: HEC PLC, the UK arm which continues to be subject to UK Law and so collects VAT. HEC PLC will therefore be responsible for orders over £18. Then there is the Jersey company called Choices Direct (Jersey) Ltd which ships under £18 orders via Jersey and so does need to collect or pay VAT.

Question 1:

I pre-ordered a DVD on the 26 June 2004 costing £11.24. This was some months before your Jersey operation was announced. I placed the order on the understanding that:

1. I was entering into an agreement with the UK-based HEC PLC.
2. My order would be subject to English Law and that the VAT element in the price would be paid to the UK Exchequer.
3. The DVD would be despatched direct to me from within the UK and not via an offshore base.

Without Choices Direct informing me or consulting me, this order I placed with HEC PLC was unilaterally transferred to another company - Choices Direct (Jersey) Ltd - and the DVD delivered via Jersey in November. Whilst the price I paid was the same, I experienced a delay in the DVD arriving. What concerns me most is the way you transferred my order to a different company without consulting me. Would it not have been common courtesy to consult customers before simply transferring pre-orders placed with HEC PLC to Choices Direct (Jersey) Ltd?

Question 2:

When I enquired about your Jersey operation in November I was told that DVDs under £18 are now posted from Peterborough to Jersey and, finally, to the customer. Before your Jersey operation started all DVDs were simply sent from Peterborough to the customer. Your telephone staff insisted that sending DVDs via Jersey would in no way lengthen the time a DVD takes to arrive. How is this possible? Any fool can see that sending a DVD from Peterborough direct to the customer will be faster than posting the DVD from Peterborough to Jersey and then back to the mainland. Why weren't your telephone staff just upfront and honest and tell customers that DVDs being sent via Jersey would incur a slight delay? Have you changed your operation since November? How are sub-£18 DVDs now shipped to customers?

Many thanks.

[ChoicesUK.com]

Hi Ed,

Your questions have been addressed by our Director (please see bleow). Should you wish to discuss further, please do not hesitate to contact our customer services dept on:

0870 4003838

I'd like to direct two questions to Choices Direct if I may.

I fully understand your recent decision to exploit the status of Jersey to maximise your profits. With items under £18 now being processed by your newly formed Jersey company, you do not need to collect VAT on these orders. Your Jersey division can ship these goods to the mainland in the knowledge that customers will also not be charged VAT by Customs. Choices Direct is then able to pocket the money that would have been paid to the Exchequer in VAT, had the sale been subject to UK laws. Choices Direct now comprises two companies: HEC PLC, the UK arm which continues to be subject to UK Law and so collects VAT. HEC PLC will therefore be responsible for orders over £18. Then there is the Jersey company called Choices Direct (Jersey) Ltd which ships under £18 orders via Jersey and so does need to collect or pay VAT.

Just to pick up on your first point that the decision was made to exploit the status of Jersey to maximise profits for HEC.In fact we have used the VAT advantage to offer even more competitive prices to our customers. Anyone using the Choices Direct site cannot fail to see the extensive discounting we are now offering our customers.

Question 1:

I pre-ordered a DVD on the 26 June 2004 costing £11.24. This was some months before your Jersey operation was announced. I placed the order on the understanding that:

1. I was entering into an agreement with the UK-based HEC PLC.
2. My order would be subject to English Law and that the VAT element in the price would be paid to the UK Exchequer.
3. The DVD would be despatched direct to me from within the UK and not via an offshore base.

Without Choices Direct informing me or consulting me, this order I placed with HEC PLC was unilaterally transferred to another company - Choices Direct (Jersey) Ltd - and the DVD delivered via Jersey in November. Whilst the price I paid was the same, I experienced a delay in the DVD arriving. What concerns me most is the way you transferred my order to a different company without consulting me. Would it not have been common courtesy to consult customers before simply transferring pre-orders placed with HEC PLC to Choices Direct (Jersey) Ltd?

When a customer places an order on the internet, as our terms and conditions have always stated, that constitutes an offer to purchase, but no contract exists between the customer and ourselves until the goods are either dispatched or an email notifying the customer that the goods have been dispatched has been sent. It is therefore the case that the pre order placed on June 26th was an offer to buy and not a contract or an agreement to supply.
The dispatch email you received prior to your goods arriving was the notification of the contract between yourself and Choices Direct (Jersey).
Naturally, if you are unhappy with this arrangement you are free to return the goods and receive a full refund but please be assured it was not our intention to mislead you in any way.

Question 2:

When I enquired about your Jersey operation in November I was told that DVDs under £18 are now posted from Peterborough to Jersey and, finally, to the customer. Before your Jersey operation started all DVDs were simply sent from Peterborough to the customer. Your telephone staff insisted that sending DVDs via Jersey would in no way lengthen the time a DVD takes to arrive. How is this possible? Any fool can see that sending a DVD from Peterborough direct to the customer will be faster than posting the DVD from Peterborough to Jersey and then back to the mainland. Why weren't your telephone staff just upfront and honest and tell customers that DVDs being sent via Jersey would incur a slight delay? Have you changed your operation since November? How are sub-£18 DVDs now shipped to customers?

Many thanks.

We have organised our new release items to continue to arrive with customers on release date as we appreciate this is an important element of DVD purchasing on the internet. Our back catalogue will take up to 3 days longer to arrive. Again we think the discounted pricing will compensate for this. We have never stated delivery dates only dispatch dates and these remain the same. However we acknowledge your point regarding the customer service information and we will endeavour to correct any misleading information given out.

[Ed Parsons]

Thank you for your reply, which is very much appreciated.

When a customer places an order on the internet, as our terms and conditions have always stated, that constitutes an offer to purchase, but no contract exists between the customer and ourselves until the goods are either dispatched or an email notifying the customer that the goods have been dispatched has been sent. It is therefore the case that the pre order placed on June 26th was an offer to buy and not a contract or an agreement to supply. The dispatch email you received prior to your goods arriving was the notification of the contract between yourself and Choices Direct (Jersey).

But the point is that I offered to buy the DVD from HEC PLC. I did not offer to buy the DVD from Choices Direct (Jersey) Ltd. You transferred my "offer to buy" from HEC PLC to Choices Direct (Jersey) Ltd without consulting me or notifying me. You send emails to customers every week highlighting your special offers. You also send (to your credit) order status updates if an order is delayed for any reason. Before the Jersey operation went live, you could very easily just have emailed all your customers to advise them that any outstanding orders under £18 would be transferred to Choices Direct (Jersey) Ltd. You chose not to do this. You simply amended the terms and conditions on your website and left customers with open orders in the dark about this change.


We have organised our new release items to continue to arrive with customers on release date as we appreciate this is an important element of DVD purchasing on the internet. Our back catalogue will take up to 3 days longer to arrive.
Thank you for at least ensuring that pre-orders are sent early to arrive on the day of release and for confirming that other orders will take longer via your Jersey division. The news that pre-orders will arrive on time is very encouraging and I look forward to placing many more pre-orders with you on this basis.


We have never stated delivery dates only dispatch dates and these remain the same.
Your customer services informed me by telephone that DVDs would not take longer to arrive via Jersey, which is why I mentioned this. However, I am pleased to see your customer services have been informed that non pre-order titles under £18 will be subject to delay of up to 3 days as a result of being shipped via Jersey.

[Soul]

I have always found Choices very good till just before Christmas when one of my two ordered DVDs didn't arrive and several emails to enquiries and complaints got no answer (and still haven't) and the website order status which does not work forced me into phoning which took several days. When I finally did get through I find my order has been cancelled but no one could tell me why. Order 000D820AF917
The phones are going to be busy if you never answer e-mails or get your site sorted.
I will no doubt start ordering again from Choices when they get their act together.

Soul

[pompeyfan]

I've used Choices a few times this year and you're fast becoming my favoured choice for R2 DVD's - the prices have been very good, and no complaints over delivery so far.

[bripmo]

Choices Direct are now my favourite supplier of R2 DVD’s and offer very competitive prices with an excellent customer services dept.

Wellcome to the Forums.

[tonytol]

Always had excellent service from Choices. Competitive prices, quick delivery and good packaging.

[ChoicesUK.com]

I have always found Choices very good till just before Christmas when one of my two ordered DVDs didn't arrive and several emails to enquiries and complaints got no answer (and still haven't) and the website order status which does not work forced me into phoning which took several days. When I finally did get through I find my order has been cancelled but no one could tell me why. Order 000D820AF917
The phones are going to be busy if you never answer e-mails or get your site sorted.
I will no doubt start ordering again from Choices when they get their act together.

Soul

Hi Soul,

Due to the additional seasonal business that our website has created and our new price strategy, we have been extremely busy and we would certainly acknowledge that we have not always been able to answer emails and phone calls as quickly as we would have liked. We are currently addressing this issue and are extremely sorry for any inconvenience that this may have caused.

The issue relating to the cancellation of your order is account specific which we will happily discuss further off-line (an email has been sent to your registered Choices Direct email address that includes further details). Again due to the seasonal business we did have a back log of emails which have now been cleared.

We will be re-launching our site early next year and a key change will be to make it easier for customers to manage their orders online including the updating of card details and also a more comprehensive Order History page advising customers of the exact stage of their orders. So your complaint has certainly not fallen on deaf ears and we hope to be able to give a much better site and improved customer services in the very near future.

[Soul]

Thanks very much for the fast response. I will take a look at the e-mail.

Soul

[ASH]

I've used choices as my R2 supplier of choice for about a year. Other than the order status bug which shows all orders as "in progress" whatever the state actually is I've had no problems.

Thanks for being a sponser.

[bikerqueen]

My favourite supplier for all my rickman dvd's. I dread to think how sad my order history looks...

Welcome, though.

[discodel]

Hi, Placed my first order with you a couple of days (Order no 000EB391FF0D) and was hoping to get some idea when the items will be turning up. The DVD's are Billy Connelly's Tour of New Zealand and Auf Weidersehen Pet Special (which is out Monday).

As the "order status" is not updated will I get seperate dispatch e-mails or just when the last item sent, or will both items be sent together.

Many Thanks

[ChoicesUK.com]

Hi, Placed my first order with you a couple of days (Order no 000EB391FF0D) and was hoping to get some idea when the items will be turning up. The DVD's are Billy Connelly's Tour of New Zealand and Auf Weidersehen Pet Special (which is out Monday).

As the "order status" is not updated will I get seperate dispatch e-mails or just when the last item sent, or will both items be sent together.

Many Thanks

Hi disodel,

Order status questions are best directed to our customer services dept. on 0870 4003838 or Enquiries@choicesdirect.com.

I've checked your order for you and am pleased to confirm that both of your items have been despatched from our Jersey distribution centre today and you should therefore receive them early next week.

Should you not receive after 7 days please don't hesistate to contact us.

You should also receive an email confirmation that your order has been despatched very shortly and your order will arrive as two seperate parcels.

[discodel]

Thanks for the quick reply :thumbs:

[JamesK]

Thank you for your reply, which is very much appreciated.


But the point is that I offered to buy the DVD from HEC PLC. I did not offer to buy the DVD from Choices Direct (Jersey) Ltd. You transferred my "offer to buy" from HEC PLC to Choices Direct (Jersey) Ltd without consulting me or notifying me.


Ed - not meaning to be rude, but... why do you care?

[Smiler]

Just pre-ordered series 2 and 3 of 24 but could'nt get the ipoints link to connect, will my points get logged ok?

(I've also tried to sign in to the ipoints site but they may have a problem as I cant connect to it either)


Smiler

[ChoicesUK.com]

Just pre-ordered series 2 and 3 of 24 but could'nt get the ipoints link to connect, will my points get logged ok?

(I've also tried to sign in to the ipoints site but they may have a problem as I cant connect to it either)


Smiler

Hi Smiler,

Please could you email Enquiries@choicesdirect.com with your order no and a member of our customer service dept will look into this for you. I have made the supervisor aware that there may be a potential problem. The Ipoints site does indeed seem to be very slow at the moment.

[Smiler]

:thumbs: Just done.

[Delh]

Just Ordered Seasons 2 & 3 of '24' individually.

Received 2 identical e-mails for each individual boxset.

I take it, this is nothing to worry about, as there was only 2 Order ref.'s
- one for each boxset?

Cheers

Delh

[ChoicesUK.com]

Just Ordered Seasons 2 & 3 of '24' individually.

Received 2 identical e-mails for each individual boxset.

I take it, this is nothing to worry about, as there was only 2 Order ref.'s
- one for each boxset?

Cheers

Delh

Hi Delh,

No it doesn't sound like there's anything to worry about. If the order numbers are identical in the duplicate emails then only 1 of each order will have been placed. If you would like our customer service team to double check for you, please dop them an email with your account number at Enquiries@choicesdirect.com.

[JamesK]

hi there...

I have just ordered 24 seasons 2 and 3, but also couldn't claim my (34) ipoints for some reason...

Also, Amazon.co.uk have Alias season 2 for £20 - any chance you can match/better that for us :) Go on... become my favourite R2 supplier :thumbs:

[acs]

Hi. I ordered three Simpsons boxsets on 15/11/04. I've received Seasons Three and Four but I'm still waiting for the Season Two boxset. I've now received my credit card statement and I've been charged for all three boxsets. I emailed enquiries@choicesdirect.com last week but I've not heard anything. My order number is 000D43FF924E. Can you look into it for me ? Many thanks.

[discodel]

Hi disodel,

I've checked your order for you and am pleased to confirm that both of your items have been despatched from our Jersey distribution centre today and you should therefore receive them early next week.



Arrived first thing this morning so here for my Dad's birthday this Wednesday. Very impressed :notworthy

Will be back to order many more!!!!

[Evilbones]

Hello Choices, think you could let us know when your 'Deal of the Week' starts again? Thank you kindly

[ChoicesUK.com]

Hi. I ordered three Simpsons boxsets on 15/11/04. I've received Seasons Three and Four but I'm still waiting for the Season Two boxset. I've now received my credit card statement and I've been charged for all three boxsets. I emailed enquiries@choicesdirect.com last week but I've not heard anything. My order number is 000D43FF924E. Can you look into it for me ? Many thanks.

Hi ACS,

I'm very sorry you have not received a response to your email enquiry. All emails are answered systematically and any recieved before Friday afternoon should have received a response. I've checked your order history for you and your order 000D43FF924E for Simpsons Season Two Boxset was shipped from our Jersey distribution centre on 18/11/04. If you would like to call our Customer Services Dept. on 0870 4003838 and they will get a replacement out to you immediately.

[ChoicesUK.com]

Hello Choices, think you could let us know when your 'Deal of the Week' starts again? Thank you kindly

Hi Evilbones,

The Offer Of The Week is planned to start again once the January Sale ends on the 31st.

[ChoicesUK.com]

hi there...

I have just ordered 24 seasons 2 and 3, but also couldn't claim my (34) ipoints for some reason...

Also, Amazon.co.uk have Alias season 2 for £20 - any chance you can match/better that for us :) Go on... become my favourite R2 supplier :thumbs:

Hi jamesking420,

Unfortuantely I have limited access to Customer Services system (I can check order statuses etc.) as I work in another department, however if you could please forward your order confirmation to Enquiries@choicesdirect.com a member of the team will pick this up and look into it for you.

With regards Alias season 2 - I shall forward your request to our buying team right now :)

[JamesK]

Hi jamesking420,

Unfortuantely I have limited access to Customer Services system (I can check order statuses etc.) as I work in another department, however if you could please forward your order confirmation to Enquiries@choicesdirect.com a member of the team will pick this up and look into it for you.

With regards Alias season 2 - I shall forward your request to our buying team right now :)
Hi,

Any update on this?

Thanks

James

[ChoicesUK.com]

Hi,

Any update on this?

Thanks

James

Hi James,

I'm not sure whether you are referring to Ipoints or Alias or both :)

In terms of Ipoints - did you drop our customer services team an email regarding your Ipoints? If so and you have not yet received a response please let me know and I shall chase this up for you.

Alias - I've just given them a nudge and here is their response:

"As far as I know, this isn't on promotion - it has been before so maybe Amazon has just got some stock left. Or they have an exclusive on it."

They will contact the distributor to see if the title is currently available on promotion. By an exclusive they mean that Amazon may have been offered/asked for an exclusive promotion on this product for a certain period of time.

[JamesK]

OK thanks. I did mean Alias as I have to get hold of it for my brothers birthday on Wednesday. :(

Do you know when you're likely to hear back?

[ChoicesUK.com]

OK thanks. I did mean Alias as I have to get hold of it for my brothers birthday on Wednesday. :(

Do you know when you're likely to hear back?

Hi James,

In all honesty, I would personally advise that you pick it up from Amazon. It is a fantastic price (I can't find any better) and will avoid any disappointment. Should it be available to us on promotion, by the time it would take to agree terms, order stock and generally go round the houses would probably be too late for your brother's birthday.

:( I'm very sorry but maybe next time!

Generally should a title be on promotion, we will have it at a discount price on our website. If not it is almost certainly due to one of the reasons previously mentioned. I have looked at our promotion schedule for the next month or so and this particular title does not feature on it. I would suspect Amazon have stock leftover from the last time it was on..

[JamesK]

OK thanks for all your help :)

Its always good when someone responds quickly to questions :)

[ChoicesUK.com]

OK thanks for all your help :)

Its always good when someone responds quickly to questions :)

Hi James,

No problem! I hope your brother enjoys it :thumbs:

[Jezmond]

Just out of curiosity do you guys send invoices with orders?

I ordered a couple of DVDs with you and didn't receive one. Not really a problem I just use them to check my credit card statements :dork:

Keep up the excellent service!

[guysie]

Hello choices direct, order number 000e995c26ds ordered on the 29th 12 04 could you once again confirm please that lost in space season 3 getting this at the original misprice when originally ordered many thanks. ;)

[acs]

Hi ACS,

I'm very sorry you have not received a response to your email enquiry. All emails are answered systematically and any recieved before Friday afternoon should have received a response. I've checked your order history for you and your order 000D43FF924E for Simpsons Season Two Boxset was shipped from our Jersey distribution centre on 18/11/04. If you would like to call our Customer Services Dept. on 0870 4003838 and they will get a replacement out to you immediately.

Hi,

I spoke to a very helpful person in customer services last week who said a replacement would be sent out to me. I know it's not even a week yet but can you confirm if a replacement has been sent ? Many thanks.

[ChoicesUK.com]

Just out of curiosity do you guys send invoices with orders?

I ordered a couple of DVDs with you and didn't receive one. Not really a problem I just use them to check my credit card statements :dork:

Keep up the excellent service!

Hi Jezmond,

As far as I'm aware, we do indeed include invoices with all orders. If you did not receive one with your order and would like a copy, please don't hesitate to contact our Customer Services dept.

[ChoicesUK.com]

Hello choices direct, order number 000e995c26ds ordered on the 29th 12 04 could you once again confirm please that lost in space season 3 getting this at the original misprice when originally ordered many thanks. ;)

Hi Guysie,

Please could you double-check your order number - it is not recognised in the system. I'm told that order numbers do not usually end in an 's' if that's of help..

[ChoicesUK.com]

Hi,

I spoke to a very helpful person in customer services last week who said a replacement would be sent out to me. I know it's not even a week yet but can you confirm if a replacement has been sent ? Many thanks.

Hi acs,

The system is currently updating and I can't view your order card at present. As soon as it is available, I shall confirm the status of your replacement.

[guysie]

oops sorry choices my mistake, my small female fingers ord number 000e995c26d5 this should be the one thanks. ;)

[guysie]

Hi Guysie,

Please could you double-check your order number - it is not recognised in the system. I'm told that order numbers do not usually end in an 's' if that's of help..
Sorry but should end in 5 thanks ;)

[ChoicesUK.com]

Sorry but should end in 5 thanks ;)

Hi Guysie,

Your card is due to be charged £17.24 upon release date. I hope this is what you are expecting :)

[guysie]

Yes many thanks choices direct you are certainly a company worth buying from, and you honour your mistakes. WELL DONE. :thumbs: :clap:

[ChoicesUK.com]

Hi acs,

The system is currently updating and I can't view your order card at present. As soon as it is available, I shall confirm the status of your replacement.

Hi acs,

I had quite a bit of difficulty finding out what was going on with your replacement - it seemed to be stuck in a pending status however this has now been resolved and our Customer Service manager has upgraded the shipping to Parcel Force 24 hour which will go out tomorrow morning. Please let me know if you have not received by Monday.

[guysie]

Hi there if i may ask about preorders, do you dispatch a couple of days before the actual day they are released. many thanks :thumbs:

[acs]

Hi acs,

I had quite a bit of difficulty finding out what was going on with your replacement - it seemed to be stuck in a pending status however this has now been resolved and our Customer Service manager has upgraded the shipping to Parcel Force 24 hour which will go out tomorrow morning. Please let me know if you have not received by Monday.

Thanks for looking into it.

[Ed Parsons]

Whilst I'd recommend anyone interested in 70's British TV comedy to buy The Goodies: At Last A Second Helping (http://www.thedvdforums.com/jump.php?url=http://tracker.tradedoubler.com/click^QS^p=18513^QA^a=60823^QA^g=228655^QA^url=http://www.choicesdirect.com/templates/product.asp^QS^ProductGuid=669995), to avoid disappointing customers you may wish to change the episode listing. The Choices Direct website currently states that the following episodes are on the DVD:

The Loch Ness Monster aka Scotland
Sporting Goodies aka The Commonwealth Games
Pollution
The Lost Tribe Of The Orinoco aka The Lost Tribe
The Stolen Musicians aka The Music Master aka The Music Lovers
Culture For The Masses aka Art For Art's Sake
Kitten Kong
Wicked Waltzing aka Come Dancing
Farm Fresh Food aka Health Farm
Women's Lib aka Sexual Revolution
Gender Education aka Sex And Violence
Charity Bounce
The Baddies


The correct list of episodes is:

Movies
Come Dancing
South Africa
Bunfight at the OK Tearooms
The End
Scoutrageous
Punky Business
Radio Goodies

[ChoicesUK.com]

Hi there if i may ask about preorders, do you dispatch a couple of days before the actual day they are released. many thanks :thumbs:

Hi guysie,

Yes all pre-orders below £18 are dispatched several days in advance from our Jersey distribution centre. Products of a higher value are shipped a day or two before release within the UK.

[ChoicesUK.com]

Whilst I'd recommend anyone interested in 70's British TV comedy to buy The Goodies: At Last A Second Helping (http://www.thedvdforums.com/jump.php?url=http://tracker.tradedoubler.com/click^QS^p=18513^QA^a=60823^QA^g=228655^QA^url=http://www.choicesdirect.com/templates/product.asp^QS^ProductGuid=669995), to avoid disappointing customers you may wish to change the episode listing. The Choices Direct website currently states that the following episodes are on the DVD:

The Loch Ness Monster aka Scotland
Sporting Goodies aka The Commonwealth Games
Pollution
The Lost Tribe Of The Orinoco aka The Lost Tribe
The Stolen Musicians aka The Music Master aka The Music Lovers
Culture For The Masses aka Art For Art's Sake
Kitten Kong
Wicked Waltzing aka Come Dancing
Farm Fresh Food aka Health Farm
Women's Lib aka Sexual Revolution
Gender Education aka Sex And Violence
Charity Bounce
The Baddies


The correct list of episodes is:

Movies
Come Dancing
South Africa
Bunfight at the OK Tearooms
The End
Scoutrageous
Punky Business
Radio Goodies

Thanks Ed!

Passed the correct episode listing over to our synopsis editor...

[ChoicesUK.com]

Thanks Ed!

Passed the correct episode listing over to our synopsis editor...

Ed,

These Changes have now been done and will take effect from tomorrow morning. Many thanks once again for making us aware of this error!

[acs]

Hi acs,

I had quite a bit of difficulty finding out what was going on with your replacement - it seemed to be stuck in a pending status however this has now been resolved and our Customer Service manager has upgraded the shipping to Parcel Force 24 hour which will go out tomorrow morning. Please let me know if you have not received by Monday.

The box set arrived yesterday. Thanks for your help.

[gouryella]

Hi could you look into these 2 orders please? (000EFD77F6F3 & 000F04CC207A) Ive mailed twice without reply over the last 4 days stating they both arrived with discs scratched in them. Said i wanted to return them for a refund as i didnt want to risk getting replacements that were scratched too as none of the discs were loose but still scratched so packaging in a box wouldnt neccessarily help. Can you look into this or wether you got my emails? Thanks.

[ChoicesUK.com]

Hi could you look into these 2 orders please? (000EFD77F6F3 & 000F04CC207A) Ive mailed twice without reply over the last 4 days stating they both arrived with discs scratched in them. Said i wanted to return them for a refund as i didnt want to risk getting replacements that were scratched too as none of the discs were loose but still scratched so packaging in a box wouldnt neccessarily help. Can you look into this or wether you got my emails? Thanks.

Hi gouryella,

I am limited as to what I can do (I am not part of the customer service dept.) however I can see their inbox and order statuses. The inbox currently has a backlog to emails sent yesterday evening, so I would have expected that you should have received a reply to your emails. I notice your registered address is a Hotmail one - do have a junk mail filter on at all? - as responses may have gone straight to your junk mail folder.. If you still have no joy, please let me know.

[magicrat]

Hi

Just wondering if you had shipped the ER S3 sets yet or is there a delay? All my pre-orders from Choices have come on the day of release or before apart from this one. I'm only asking as I paid using Ipoints, so I'm not sure if they have ordered it from you yet.

Thanks

[giger]

Hi

I was going to buy the complete buffy 39 DVD boxed set off you when it was withdrawn from your site. After waiting for it to come back in stock I searched on e-bay for it and found that you are selling it on there for over twice the price (£300)!

Are you planning on selling it again on your website as it looks at the moment like you have withdrawn it to sell for more money on e-bay?

[greebofitz]

Hi,

Just pre-ordered Old Boy with a free T-shirt (Order No. 000F332ADDD4). Just wondering if you get to choose a size for the t-shirt? If so, can I have a small please? I'm scrawny. If not then it's not a problem :D

Ed

[kat23]

Hi,

Just pre-ordered Old Boy with a free T-shirt (Order No. 000F332ADDD4). Just wondering if you get to choose a size for the t-shirt? If so, can I have a small please? I'm scrawny. If not then it's not a problem :D

Ed

Was wondering the same thing? :D

(If possible, Order number: 000F2D2A7C4F would like a large please).

[ChoicesUK.com]

Hi

I was going to buy the complete buffy 39 DVD boxed set off you when it was withdrawn from your site. After waiting for it to come back in stock I searched on e-bay for it and found that you are selling it on there for over twice the price (£300)!

Are you planning on selling it again on your website as it looks at the moment like you have withdrawn it to sell for more money on e-bay?

Hi giger,

This product was sold on our website to our customers until all stock was exhausted. It was then withdrawn as we could no longer obtain further copies from the distributor due to the Limited status of the item. A few unwanted returns have trickled through after Christmas that we cannot put back on the site due to unprecedented demand for the item and have therefore been offered as they have been received, to anyone wishing to purchase through Ebay.

[ChoicesUK.com]

Hi

Just wondering if you had shipped the ER S3 sets yet or is there a delay? All my pre-orders from Choices have come on the day of release or before apart from this one. I'm only asking as I paid using Ipoints, so I'm not sure if they have ordered it from you yet.

Thanks

Hi magicrat,

This product should have been despatched to you however I'm not familiar with the Ipoints purchasing scheme and would need to forward your query to our customer service dept. Please could let me know if you have an order number for this Ipoints purchase?

[ChoicesUK.com]

Hi,

Just pre-ordered Old Boy with a free T-shirt (Order No. 000F332ADDD4). Just wondering if you get to choose a size for the t-shirt? If so, can I have a small please? I'm scrawny. If not then it's not a problem :D

Ed

Hi greebofitz,

A huge box has arrived in the warehouse containing these T-shirts. I'm told that the outside of the box is marked as "Medium" size so I would guess the chances are that they will all be medium size.

[ChoicesUK.com]

Was wondering the same thing? :D

(If possible, Order number: 000F2D2A7C4F would like a large please).

Hi kat23,

The box has just been received and strongly indicates that the t-shirts will be medium size (i.e. it's marked on the side as such :D )

[kat23]

Hi kat23,

The box has just been received and strongly indicates that the t-shirts will be medium size (i.e. it's marked on the side as such :D )
Oh well, looks like the T-shirt may have to stay unworn then.

Cheers :)

[magicrat]

Hi magicrat,

This product should have been despatched to you however I'm not familiar with the Ipoints purchasing scheme and would need to forward your query to our customer service dept. Please could let me know if you have an order number for this Ipoints purchase?

Thanks for your reply.

Ipoints dont give anyone an order number I'm afraid. I preordered it through them on the 15th. I also ordered Angel S1 & 2 through them on the 21st which I havent arrived, but I cant say that I'm overly worried about these yet.

Would it be better if I chased ipoints?

[ChoicesUK.com]

Oh well, looks like the T-shirt may have to stay unworn then.

Cheers :)

Hi kat23,

I'll see if I can get someone to open the box and take a look at a couple just to make sure.

[ChoicesUK.com]

Thanks for your reply.

Ipoints dont give anyone an order number I'm afraid. I preordered it through them on the 15th. I also ordered Angel S1 & 2 through them on the 21st which I havent arrived, but I cant say that I'm overly worried about these yet.

Would it be better if I chased ipoints?

Hi Magicrat,

I've just checked with our E-Commerce manager and she informs me that you need to give Ipoints a nudge with regards to orders placed through them.

[magicrat]

Hi Magicrat,

I've just checked with our E-Commerce manager and she informs me that you need to give Ipoints a nudge with regards to orders placed through them.

Panic over, it just turned up with the postman a few minutes ago. Thanks for looking into it. :)

[kat23]

Hi kat23,

I'll see if I can get someone to open the box and take a look at a couple just to make sure.
That would be great, thanks.

I expect I will still keep the order even if I can't wear the t-shirt anyway. :)

[giger]

Hi giger,

This product was sold on our website to our customers until all stock was exhausted. It was then withdrawn as we could no longer obtain further copies from the distributor due to the Limited status of the item. A few unwanted returns have trickled through after Christmas that we cannot put back on the site due to unprecedented demand for the item and have therefore been offered as they have been received, to anyone wishing to purchase through Ebay.

Thanks for the reply. Just a bit dissapointed that you decided you could sell it for £300 on e-bay instead of £130 as per your website. Just makes a few ppl mad that wanted to order it and couldn't.

:shrug:

[Kwebbotaurus]

Order Number : 000F37F58141

Hi! please could you let me know if the above order has been dispatched and if so, when was it dispatched?

Thanks!!

[ChoicesUK.com]

Order Number : 000F37F58141

Hi! please could you let me know if the above order has been dispatched and if so, when was it dispatched?

Thanks!!

Hi Kwebbotaurus,

Your order has begun the shipping process and is currently on the way to our Jersey distribution centre. I would expect you to take delivery within the next few days (around 3 - 5) and you will receive a despatch email once your parcel has left the Jersey distribution centre.

[guysie]

Hi Choices, Dallas series 1 and 2 received today thanks.
Could you please advise status of order 000f657211ff many thanks

[ChoicesUK.com]

Hi Choices, Dallas series 1 and 2 received today thanks.
Could you please advise status of order 000f657211ff many thanks

Hi guysie,

This order has started the shipping process and scheduled to leave our main warehouse for Jersey this afternoon.

[Kwebbotaurus]

Hi!
When do you usually dispatch Pre-orders? For instance I have the Saw - Uncut version DVD pre-ordered with yourselves.

[ChoicesUK.com]

Hi!
When do you usually dispatch Pre-orders? For instance I have the Saw - Uncut version DVD pre-ordered with yourselves.

Hi Kwebbotaurus,

Pre-orders under 17.99 are usually dispatched 5 - 7 days before release so that they arrive with the customer on release day. Saw uncut is in stock and (if it hasn't already) will be shipped to Jersey for distribution this afternoon.

[guysie]

Hi guysie,

This order has started the shipping process and scheduled to leave our main warehouse for Jersey this afternoon.

Hi choices, as usual good prices, and great customer care, may i ask about this order again, 000F657211FF as its a present for someone, could it be shipped today :thumbs: thanks

[Kwebbotaurus]

Hi Kwebbotaurus,

Pre-orders under 17.99 are usually dispatched 5 - 7 days before release so that they arrive with the customer on release day. Saw uncut is in stock and (if it hasn't already) will be shipped to Jersey for distribution this afternoon.

Thanks for the reply!

So, would it be Wednesday or Thursday that the DVD leaves the Jersey dispatch centre?

[malcy]

Thanks for the reply!

So, would it be Wednesday or Thursday that the DVD leaves the Jersey dispatch centre?

I would expect so. They have definitely improved with new releases shipped via Jersey. I got Dodgeball on the Saturday prior to release, had shipped from Jersey on Thursday.

[ChoicesUK.com]

Hi choices, as usual good prices, and great customer care, may i ask about this order again, 000F657211FF as its a present for someone, could it be shipped today :thumbs: thanks

Hi Guysie,

This order left our warehouse last night for Jersey and is currently in transit. I would expect it to arrive and leave Jersey within the next 48 hours and be with you within the next few days.

[ChoicesUK.com]

Thanks for the reply!

So, would it be Wednesday or Thursday that the DVD leaves the Jersey dispatch centre?

Hi Kwebbotaurus,

Looking at the inventory, all orders to date have left our warehouse for Jersey. If you could provide your order number and I can double check for certain. Yes I would expect that these orders are likely to leave Jersey on Wednesday evening/Thursday morning.

[Kwebbotaurus]

Hi Kwebbotaurus,

Looking at the inventory, all orders to date have left our warehouse for Jersey. If you could provide your order number and I can double check for certain. Yes I would expect that these orders are likely to leave Jersey on Wednesday evening/Thursday morning.


Thanks again!
Order Number : 000F55C76D72

[ChoicesUK.com]

Thanks again!
Order Number : 000F55C76D72

Hi Kwebbotaurus,

Ok these have not yet left for Jersey however the stock -> current sales orders have all be allocated (including to yourself ;) ) which why the warehouse stock has been depleted and indicates dispatch is imminent. Apologies for the confusion - I don't actually work within the customer services dept. and assumed they had already left the warehouse since the stock had been reduced by the sale order total :doh: .

[Evilbones]

Hi Evilbones,

The Offer Of The Week is planned to start again once the January Sale ends on the 31st.

Still waiting :shrug:, Sry your new logo is ugly

[AWaite]

Choices_Direct: There's a problem with the new site design when using Firefox. When you go enter a new delivery address, and click Update Details, nothing happens. The following JavaScript error is logged: Error: addressForm is not defined
Source File: javascript:addressForm.submit();
Line: 1

[guysie]

Hi there ord NUMBER 000F657211FF any news as to the dispatch of this item asap please.
Once choices have finished updating there web site, and sorting the minor problems out will the delivery times be quicker? many thanks. ;)

[ChoicesUK.com]

Still waiting :shrug:, Sry your new logo is ugly

Hi Evilbones,

A meeting took place at the end of January in which this was discussed and it is was still undecided whether this feature would return to the site. I'll know more once Bridget Jones has been released. You can always find the 6 newest offers under the special offer title bar on the front page.

[ChoicesUK.com]

Choices_Direct: There's a problem with the new site design when using Firefox. When you go enter a new delivery address, and click Update Details, nothing happens. The following JavaScript error is logged: Error: addressForm is not defined
Source File: javascript:addressForm.submit();
Line: 1

Hi AWaite,

Thanks very much for this - I have passed this info on to our developers to action.

[ChoicesUK.com]

Hi there ord NUMBER 000F657211FF any news as to the dispatch of this item asap please.
Once choices have finished updating there web site, and sorting the minor problems out will the delivery times be quicker? many thanks. ;)

Hi Guysie,

The order status is still In Transit - it will change as soon as your parcel leaves Jersey - the turnaround is immediate so with a bit of luck should leave this evening. You can always call our customer services team directly up until 9pm every week day and they are far better equipped to advise you with regard to the shipping processes.

[ChoicesUK.com]

Hi AWaite,

Thanks very much for this - I have passed this info on to our developers to action.

I've jsut been told that this has now been fixed :thumbs:

[simonb]

Hi

Just ordered - nnnnghhh- Bridget Jones 2 for my wife, who wants it the weekend it's released. It's out on the Friday, so will I receive it for the Saturday?

Simon

[ChoicesUK.com]

Hi

Just ordered - nnnnghhh- Bridget Jones 2 for my wife, who wants it the weekend it's released. It's out on the Friday, so will I receive it for the Saturday?

Simon

Hi Simon,

All pre-orders are despatched up to 7 days in advance of release date to our distribution centre in Jersey, packed and sent out to our customers via Royal Mail within 48 of receipt. They should therefore arrive on or before release date with the customer however we cannot guarantee it as we have no control over delivery times through Royal Mail.

[simonb]

Great, thank you.

[PeteMc]

Hi,

Just a note to say thanks for a great service to France since I moved here. You are certainly one of the fastest.

Now being totally selfish, any chance of extending your free delivery to Europe and keeping up the same standards ;)

[ChoicesUK.com]

Hi Guysie,

The order status is still In Transit - it will change as soon as your parcel leaves Jersey - the turnaround is immediate so with a bit of luck should leave this evening. You can always call our customer services team directly up until 9pm every week day and they are far better equipped to advise you with regard to the shipping processes.

Hi Guysie,

Just to confirm, your order has shipped from Jersey to you :thumbs:

[ChoicesUK.com]

Hi,

Just a note to say thanks for a great service to France since I moved here. You are certainly one of the fastest.

Now being totally selfish, any chance of extending your free delivery to Europe and keeping up the same standards ;)

Hi PeteMc,

Thanks very much indeed for your compliments :notworthy

Sadly I have little influence on our shipping policy but I have passed your comments on to theose that do ;)

[Delh]

Hi,

Placed an order on the 11/02/05 (Order Number : 000F62C53004) for Babylon 5 Season 1, would you be good enough to check its status for me??

Also, are they being shipped in Cardboard, or jiffy bag? (i had a damaged 24 boxset that had to be replaced)

Cheers
Delh

[ChoicesUK.com]

Hi,

Placed an order on the 11/02/05 (Order Number : 000F62C53004) for Babylon 5 Season 1, would you be good enough to check its status for me??

Also, are they being shipped in Cardboard, or jiffy bag? (i had a damaged 24 boxset that had to be replaced)

Cheers
Delh

Hi Delh,

This is order has started the shipping process and is due at the Jersey distribution centre this evening. Any product below the value of £17.99 will despatch via Jersey in a Jiffy bag. Boxset products over £18 that despatch via the UK are packed in cardboard (which is accounted for in the sale price).

[Delh]

Hi Delh,

This is order has started the shipping process and is due at the Jersey distribution centre this evening. Any product below the value of £17.99 will despatch via Jersey in a Jiffy bag. Boxset products over £18 that despatch via the UK are packed in cardboard (which is accounted for in the sale price).

Thx for the info

Delh

[Kwebbotaurus]

Will the Order History system on the website ever be updated so that it actually changes when the item is dispatched to the customer; at the moment I have several items that I have received still listed as 'In Progress', would be handy for checking progress of orders if it changed when the item is dispatched rather than a few months after the item has been received.

Also, any news on when "Saw - Uncut version' will be dispatched from your Jersey distribution centre?

[ChoicesUK.com]

Will the Order History system on the website ever be updated so that it actually changes when the item is dispatched to the customer; at the moment I have several items that I have received still listed as 'In Progress', would be handy for checking progress of orders if it changed when the item is dispatched rather than a few months after the item has been received.

Also, any news on when "Saw - Uncut version' will be dispatched from your Jersey distribution centre?

Hi Kwebbotaurus,

Yes the order history system is a problem - it was working up until the distribution centre in Jersey was opened which introduced complications within the system and we have had to disable it until these have been resolved. It is likely that it will be fixed as part of a major site revamp coming later in the year.

With regards to Saw, this is due for delviery today in Jersey and all orders will be despatched tomorrow for delivery on Monday (though some lucky customers may get theirs on Saturday ;) )

[Kwebbotaurus]

Hi Kwebbotaurus,

Yes the order history system is a problem - it was working up until the distribution centre in Jersey was opened which introduced complications within the system and we have had to disable it until these have been resolved. It is likely that it will be fixed as part of a major site revamp coming later in the year.

With regards to Saw, this is due for delviery today in Jersey and all orders will be despatched tomorrow for delivery on Monday (though some lucky customers may get theirs on Saturday ;) )


Thanks for the reply!

Probably gonna be Monday for me then, usually takes 2 days from Jersey to reach me, then again I just might be lucky!

[Delh]

Hi Delh,

Any product below the value of £17.99 will despatch via Jersey in a Jiffy bag. Boxset products over £18 that despatch via the UK are packed in cardboard (which is accounted for in the sale price).

If i was to order Seasons 2 & 3 of Babylon 5 together, would they ship from the UK together (in cardboard), or be shipped separately via Jersey?

Thx
Delh

[ChoicesUK.com]

If i was to order Seasons 2 & 3 of Babylon 5 together, would they ship from the UK together (in cardboard), or be shipped separately via Jersey?

Thx
Delh

Hi Delh,

You receive them separately via Jersey. The trigger in the ordering system is the price - if you were to place an order for 50 products under £18, your order would be automatically treated as 50 seperate orders - as the price check at the time of ordering would detect each product is under the £18 limit and therefore they would all be routed separately via Jersey.

[guysie]

Hi Guysie,

Just to confirm, your order has shipped from Jersey to you :thumbs:

Thanks great news :thumbs:

[marge]

Choices Direct


Just wanted to say big thumbs up :thumbs: The prices are getting better and the dvd's coming good and quick too. :clap: I have found myself ordering more from yourselves now. Cheers

Also any word on order no: 000F5A3C3D5D placed on 09/02/2005. really looking forward to these. Its being saying in progress since I ordered. really appreciate it.


thanks
marge

[The Saint]

Is it just me or is the link from the DVDTimes Shopping Mall for Million Dollar Baby not working properly. I'm getting a price of £12.99 not the £7.99 shown in the mall.

[Kwebbotaurus]

Anymore news on Saw-Uncut version, has this dispatched yet?

Order Number : 000F55C76D72

[ChoicesUK.com]

Anymore news on Saw-Uncut version, has this dispatched yet?

Order Number : 000F55C76D72

All,

I have just looked at Kwebbotaurus's order and notice there has been transaction processing problem in Jersey which has left all orders despatching today in credit hold. Our customer service manager is currently investigating and will get back to me asap. This primarily affects customers awaiting pre-orders due for release on Monday. As soon as have further info, I will post an update.

[ChoicesUK.com]

All,

I have just looked at Kwebbotaurus's order and notice there has been transaction processing problem in Jersey which has left all orders despatching today in credit hold. Our customer service manager is currently investigating and will get back to me asap. This primarily affects customers awaiting pre-orders due for release on Monday. As soon as have further info, I will post an update.

All,

Sorry to be the bearer of bad news - I have just received the following notification from our customer service manager:

"There has been an EFT problem between the bank and ourselves. Orders currently held in Jersey cannot get pushed through the debiting routines until overnight so the orders currently in credit hold will not enter the Royal Mail system until Monday."

Once again apologies for this - looking like Tuesday at the earliest for these orders :(

[LouBarlow]

Every company has it's blips - I've found your service truly excellent in all respects since discovering you.

[ChoicesUK.com]

Choices Direct


Just wanted to say big thumbs up :thumbs: The prices are getting better and the dvd's coming good and quick too. :clap: I have found myself ordering more from yourselves now. Cheers

Also any word on order no: 000F5A3C3D5D placed on 09/02/2005. really looking forward to these. Its being saying in progress since I ordered. really appreciate it.


thanks
marge

Hi marge,

This order shipped yesterday and will be with you any day now :thumbs:

[ChoicesUK.com]

Is it just me or is the link from the DVDTimes Shopping Mall for Million Dollar Baby not working properly. I'm getting a price of £12.99 not the £7.99 shown in the mall.

Hi The Saint,

I'm afraid this was a catalogue error from the distributor - the RRP was incorrectly marked. Unfortunately they will not honour their mistake for orders taken to date as prices are subject to change (and they are not obliged to) but the good news for those that did order at the low price is that our generous diretor will be honouring those orders placed through our site ;).

If you are lucky - I noticed that a couple of our competitors still have the incorrect catalogue rrp on their website (and discounted appropiately) so you can still get it at a :clap: price if you're quick (subject to them honouring it of course :D )

[guysie]

Hi order number 2312151 receive today, i needed it by saturday a day early you naughty choices :lol:
There is a canadian e tailor perhaps you could give them some ideas how to have a great customer service just like you.
Well done choices thanks :thumbs:

[ColinP]

Is it just me or is the link from the DVDTimes Shopping Mall for Million Dollar Baby not working properly. I'm getting a price of £12.99 not the £7.99 shown in the mall.

I've removed this now :)

[marge]

Hi marge,

This order shipped yesterday and will be with you any day now :thumbs:

excellent :thumbs:

[Coolio]

My brother has just placed an order with yourselves for Gran Turismo 4 000F99ADE984. When do you usually ship your games? Day before/on the day of release/a few days after?

[Jacko]

Just have to say great service as usual, Saw Uncut - came today !!! :clap:

[Kwebbotaurus]

Just have to say great service as usual, Saw Uncut - came today !!! :clap:

Hopefully mine will turn up today!

I'm suprised that Choices leave shipping pre-orders from Jersey until the Friday before release date.

Also, I ordered 'North by Northwest' which was in-stock and it took 4 (working) days to despatch to me and then a further 2 days (about standard from Jersey) to reach me. Almost a week from ordering, I ordered another DVD from play.com the same day, shipped next day arrived 2 days later!

[ChoicesUK.com]

My brother has just placed an order with yourselves for Gran Turismo 4 000F99ADE984. When do you usually ship your games? Day before/on the day of release/a few days after?

Hi Coolio,

Stock allowing, we will send all pre-orders out the day before release (over £18) and several days before release if under £18. Very popular titles are heavily over subscribed from the distributor and therefore getting a pre-order in early is advised.

[ChoicesUK.com]

Hopefully mine will turn up today!

I'm suprised that Choices leave shipping pre-orders from Jersey until the Friday before release date.

Also, I ordered 'North by Northwest' which was in-stock and it took 4 (working) days to despatch to me and then a further 2 days (about standard from Jersey) to reach me. Almost a week from ordering, I ordered another DVD from play.com the same day, shipped next day arrived 2 days later!

Hi Kwebbotaurus,

We despatch our pre-orders to Jersey the Wednesday before release date where they are turned around very quickly and usually leave the following evening to customers. Unfortuantely last week's shipment encountered a credit authorisation problem which delayed the shipment by a day. I can confirm your order did indeed leave Jersey last Friday.

Back catalogue items will experience a short delay as they dispatch from the uK to Jersey & back. In trade off, the VAT saving we receive is passed on to our customers in the form of substantial savings and promotions.

[Kwebbotaurus]

Just have to say great service as usual, Saw Uncut - came today !!! :clap:

(As of yesterday) Mine still hasn't turned up , hopefully today, but if not how long until it is considered lost in the post? :(

[ChoicesUK.com]

(As of yesterday) Mine still hasn't turned up , hopefully today, but if not how long until it is considered lost in the post? :(

Hi Kwebbotaurus,

Very sorry to hear you have yet to receive your order - I'm advised by our Customer Service Dept. to allow 5 working days for delviery from receipt of your despatch email. If you still haven't received your goods by then, please contact them directly on: 0870 4003838 for further advice.

[AndyWilson]

I got a despatch email for Saw Uncut yesterday and it arrived today -thanks choices :D

[ChoicesUK.com]

Hi Kwebbotaurus,

We despatch our pre-orders to Jersey the Wednesday before release date where they are turned around very quickly and usually leave the following evening to customers. Unfortuantely last week's shipment encountered a credit authorisation problem which delayed the shipment by a day. I can confirm your order did indeed leave Jersey last Friday.

Back catalogue items will experience a short delay as they dispatch from the uK to Jersey & back. In trade off, the VAT saving we receive is passed on to our customers in the form of substantial savings and promotions.

To follow this up further, a recent decision had already been taken to ship pre-order products earlier and with immediate effect, pre-orders will now be picked 7 days prior to release date (stock allowing) rather than 5.

[Jacko]

Hi,

Just wonderting when Bridget Jones 2 will be shipping as I've got this on pre-order with you. It's out on Friday.

Thanks

Jacko

[ChoicesUK.com]

Hi,

Just wonderting when Bridget Jones 2 will be shipping as I've got this on pre-order with you. It's out on Friday.

Thanks

Jacko

Hi Jacko,

Please could you supply me with your order no. and I'll check the status for you.

[Jacko]

Hi,

The Order number is 000F33B47954.

Thanks for the very quick response. :notworthy

Jacko


Hi Jacko,

Please could you supply me with your order no. and I'll check the status for you.

[ChoicesUK.com]

Hi,

The Order number is 000F33B47954.

Thanks for the very quick response. :notworthy

Jacko

Hi Jacko,

Your order entered the shipping process on Monday and was due in at Jrsey today - I would imagine they must be shipping these out this afternoon for mainland delivery on Friday.

[Jacko]

Thanks for the quick reply! :clap:

Hi Jacko,

Your order entered the shipping process on Monday and was due in at Jrsey today - I would imagine they must be shipping these out this afternoon for mainland delivery on Friday.

[ChoicesUK.com]

Thanks for the quick reply! :clap:

Hi Jacko,

Just to confirm your order did indeed ship yesterday afternoon. You should receive a despatch confirmation shortly(if you've not already).

[Wolfgang]

Hi,

I received my OldBoy T Shirt this morning but there was no dvd,

I'm just wondering if this is a mistake or if you're shipping them seperately ?

The Order No is 000F4CE04986.

Thanks

Steve

[kat23]

Hi,

I received my OldBoy T Shirt this morning but there was no dvd,

I'm just wondering if this is a mistake or if you're shipping them seperately ?

The Order No is 000F4CE04986.

Thanks

Steve
There was a post (in the original thread perhaps?) mentioning that the T-shirts may well ship seperately to the DVD.

[ChoicesUK.com]

Hi,

I received my OldBoy T Shirt this morning but there was no dvd,

I'm just wondering if this is a mistake or if you're shipping them seperately ?

The Order No is 000F4CE04986.

Thanks

Steve

Hi Wolfgang,

They are shipped separately and Old Boy is not actually released until Monday so you should receive the DVD then (currently in transit to Jersey so should ship to you tonight).

[Wolfgang]

Hi,

Thanks for the quick reply, i'll look forward to receiving the DVD.

Best Regards

Wolfgang

[LouBarlow]

Is there some kind of supply problem with Saw?

Ordered two days back and no sign of shipping

[ChoicesUK.com]

Is there some kind of supply problem with Saw?

Ordered two days back and no sign of shipping

Hi LouBarlow,

We currently have no stock issues with Saw uncut (though just a few copies left) or Saw Theatrical. Please dis-regard the order status online, the facility is currently not working. Your order ships from the UK to Jersey and then on to you. You will not receive a despatch email until your order leaves Jersey which may be 3/4 days after ordering as it takes approx 48 hours to be delivered to Jersey before onto yourself. If you could provide your order number, can tell you at what stage your order is at.

[LouBarlow]

Is this a change in system all of a sudden then?

I've always received goods in a faster time than this newly released title has taken to ship, which seems totally different to your service in the past.

I've tried to cancel via email but haven't had a response either...I guess that's out of the question now it's entered the system too!

[ChoicesUK.com]

Is this a change in system all of a sudden then?

I've always received goods in a faster time than this newly released title has taken to ship, which seems totally different to your service in the past.

I've tried to cancel via email but haven't had a response either...I guess that's out of the question now it's entered the system too!

Hi LouBarlow,

Our Jersey operation has been operating since the end of October 2004 and only affects products below £18. The tax advantage gained by using this method is passed on to our customers in the form of very aggressive product pricing (this topic has been covered on previous pages of this particular thread). We aim to deliver pre-order titles placed up to seven days in advance of release date: on or before release date (subject to Royal Mail) as we ship these out seven days prior to release. Titles already on release will only enter the shipping process from when the are ordered, however we believe our customers will be prepared to accept an additional couple of days longer shipping time in return for such aggressive pricing. Titles over £18 are shipped through the UK as before.

I'm very sorry you have yet to receive a response to your email. I can confirm all email enquires received up until 12:45pm today have been, or are in the processing of being answered. Please could you advise of your order number and I can let you know the status of your order. Unfortunately once your order enters the Jersey shipping process it cannot be cancelled. You may however, return to the freepost address on the back of your invoice for a full refund if required.

[LouBarlow]

Yeah I noticed your posts on the 1st page explaining the situation.

I guess I'll stick to using your good selves for pre-orders only from now on - to be honest I'd have rather paid £1-2 more and received the goods 3 days earlier, a'la your previous system, but still :D

Thanks for the replies.

[ChoicesUK.com]

Yeah I noticed your posts on the 1st page explaining the situation.

I guess I'll stick to using your good selves for pre-orders only from now on - to be honest I'd have rather paid £1-2 more and received the goods 3 days earlier, a'la your previous system, but still :D

Thanks for the replies.

No problem!

Yes it is problem that affects new release products - people (including myself :) ) are always to keen to have them as quickly as possible but sadly via the Jersey system we can't offer this and the low price point. We do try to remove any advertising (aside from the charts) of key pre-release products at least a week before release date to counteract this issue to a certain degree. As you say if you get your pre-order in early, you may be lucky and get it on the Saturday before release :n0rty:. We do not charge your card until despatch so it can always be cancelled up until the point it leaves the UK.

[LouBarlow]

I'm not that bothered about ultra-quick delivery usually, but my ladyfriend wanted to watch it this weekend, hence I thought I was safe ordering earlier in the week - I'll have to hire it or something now to keep her happy :D

[Meikle]

Hi,

does anyone know if you can cancel orders by e-mail to the enquiries@choicesdirect.com address or do you have to ring them up?

I am trying to cancel order number 000FB5636337

Thanks, Andrew

[Spooky_uk]

quick one for choices to maybe answer. Are the Angel season boxsets on the site the original book style packaging or the newer amarays in a slip case?

cheers

[Kwebbotaurus]

I guess I'll stick to using your good selves for pre-orders only from now on - to be honest I'd have rather paid £1-2 more and received the goods 3 days earlier, a'la your previous system, but still :D


That's exactly how I feel about the new system, it's fine for pre-orders, but with in-stock already released products, the small saving doesn't always justify the extended delivery time.

Maybe it's worth Choices adding a second price point for delivery direct from the UK for those types of orders?

[William2003]

Hi,

Just wondering about the price of the 'Roswell' boxsets, when I search for them they all show up as £12.99 (http://www.thedvdforums.com/jump.php?url=http://tracker.tradedoubler.com/click^QS^p=18513^QA^a=60823^QA^g=228655^QA^url=http://www.choicesdirect.com//searchresult.asp^QS^SearchText=roswell^QA^SearchField=ProductName^QA^PageMenuGuid=8) but when I click each one individually they show up as £15.00 (http://www.thedvdforums.com/jump.php?url=http://tracker.tradedoubler.com/click^QS^p=18513^QA^a=60823^QA^g=228655^QA^url=http://www.choicesdirect.com/templates/product.asp^QS^ProductGuid=663818)

So which price is correct?

[ChoicesUK.com]

Hi,

does anyone know if you can cancel orders by e-mail to the enquiries@choicesdirect.com address or do you have to ring them up?

I am trying to cancel order number 000FB5636337

Thanks, Andrew

Hi Andrew,

If your order ahs not yet entered the shipping process, you will be able to cancel your order either via the email address or by telephone: 0870 4003838.

[ChoicesUK.com]

quick one for choices to maybe answer. Are the Angel season boxsets on the site the original book style packaging or the newer amarays in a slip case?

cheers

Hi Spooky_uk,

I can refer this to the warehouse for you - could you let me know if there was a particular season you were looking to purchase?

[ChoicesUK.com]

That's exactly how I feel about the new system, it's fine for pre-orders, but with in-stock already released products, the small saving doesn't always justify the extended delivery time.

Maybe it's worth Choices adding a second price point for delivery direct from the UK for those types of orders?

Hi Kwebbotaurus,

I shall pass your comments on to our E-Commerce Manager and Director at our next meeting later in the week as they are currently deep in the functionality planning stage of our new website due to launch later in the year.

[ChoicesUK.com]

Hi,

Just wondering about the price of the 'Roswell' boxsets, when I search for them they all show up as £12.99 (http://www.thedvdforums.com/jump.php?url=http://tracker.tradedoubler.com/click^QS^p=18513^QA^a=60823^QA^g=228655^QA^url=http://www.choicesdirect.com//searchresult.asp^QS^SearchText=roswell^QA^SearchField=ProductName^QA^PageMenuGuid=8) but when I click each one individually they show up as £15.00 (http://www.thedvdforums.com/jump.php?url=http://tracker.tradedoubler.com/click^QS^p=18513^QA^a=60823^QA^g=228655^QA^url=http://www.choicesdirect.com/templates/product.asp^QS^ProductGuid=663818)

So which price is correct?

Hi William2003,

Yes apologies for this error. These products are part of a new Buy On Get One Free promotion (2 for £30) that went live this morning at the incorrect price :( . The incorrect prices were put right immediately but were still being shown at the wrong price in the search results when you searched for them individually (clicking through gave you the correct £15 price). These have also now been corrected.

[Spooky_uk]

Hi Spooky_uk,

I can refer this to the warehouse for you - could you let me know if there was a particular season you were looking to purchase?

seasons 2 & 4 in the book style.

[hnimmo]

Earlier this afternoon I placed an order ( Dark Angel: Season 1 ) at which time I received an onscreen error message stating that the transaction had not processed properly and that a fault had been relayed to your Technical Department. A short time later I placed the order again at which time it processed properly. A few minutes later I placed an additional order ( Dark Angel: Season 2 ) which also processed properly.

I subsequently received the following confirmation of order e-mails :-

28/02/2005 000FC0C3AD0A £15.00 in progress

28/02/2005 000FC0C08CDB £15.00 in progress

However, while checking my Order Status a few minutes ago, I see that the following orders are listed in My Account :-

28/02/2005 000FC0C3AD0A £15.00 in progress

28/02/2005 000FC0C08CDB £15.00 in progress

28/02/2005 000FC0AB3B4A £15.00 in progress

It would appear that the first transaction was successful despite the fact that an error message appeared on my screen and no confirmation e-mail was sent and/or received.

Since I only wish to purchase one copy of each season can you please cancel order No. 000FC0AB3B4A.

Hugh

[ASH]

Hi

Ive ordered Red Dwarf series 6 - website shows despatch within 48 hours but i've had an E-Mail saying "we regret to inform you that, due to circumstances beyond our control,
the despatch of this product has been delayed.

We apologise for any inconvenience caused, and will despatch your order as soon as
the stock is available.
Please check this title on our website for expected despatch date where known."

Any idea when this might be ?

[Big Davel]

I have put this in the bargain thread. How do you get the Lost in Space 1 and 2 for £30 in the new offer ? thanks

[ChoicesUK.com]

seasons 2 & 4 in the book style.

Hi Spooky_uk,

I've sent this over to our warehouse manager to look into for me. I shall get back to you as soon as I hear from him.

[ChoicesUK.com]

Earlier this afternoon I placed an order ( Dark Angel: Season 1 ) at which time I received an onscreen error message stating that the transaction had not processed properly and that a fault had been relayed to your Technical Department. A short time later I placed the order again at which time it processed properly. A few minutes later I placed an additional order ( Dark Angel: Season 2 ) which also processed properly.

I subsequently received the following confirmation of order e-mails :-

28/02/2005 000FC0C3AD0A £15.00 in progress

28/02/2005 000FC0C08CDB £15.00 in progress

However, while checking my Order Status a few minutes ago, I see that the following orders are listed in My Account :-

28/02/2005 000FC0C3AD0A £15.00 in progress

28/02/2005 000FC0C08CDB £15.00 in progress

28/02/2005 000FC0AB3B4A £15.00 in progress

It would appear that the first transaction was successful despite the fact that an error message appeared on my screen and no confirmation e-mail was sent and/or received.

Since I only wish to purchase one copy of each season can you please cancel order No. 000FC0AB3B4A.

Hugh

Hi Hugh,

Yes unfortuantely I can also see the duplicate order for Dark Angel Season 1 under your account and they have both entered the Jersey shipping process 28/02/05 and cannot be cancelled :( . The best thing to do is return the unwanted Dark Angel Season 1 to the freepost address on the back of your invoice as soon as you receive it and you will be refunded upon receipt. Apologies for this!

[ChoicesUK.com]

Hi

Ive ordered Red Dwarf series 6 - website shows despatch within 48 hours but i've had an E-Mail saying "we regret to inform you that, due to circumstances beyond our control,
the despatch of this product has been delayed.

We apologise for any inconvenience caused, and will despatch your order as soon as
the stock is available.
Please check this title on our website for expected despatch date where known."

Any idea when this might be ?

Hi ASH,

We have a large delivery of these due in on 03/03/05 - provided this delivery is made, it should ship same day.

[hnimmo]

Apologies for thisNo worries. I sent an e-mail to enquiries@choicesdirect.com as soon as I noticed the problem last night and can only assume the orders had entered the shipping process by the time they received it. I still only have two confirmation e-mails ( Order Nos. 000FC0C3AD0A and 000FC0C08CDB ) so there was definitely a glitch in your system yesterday afternoon.

[ASH]

Hi ASH,

We have a large delivery of these due in on 03/03/05 - provided this delivery is made, it should ship same day.

Fabulous - thanks again for being here - it really makes a difference :)

[ChoicesUK.com]

Fabulous - thanks again for being here - it really makes a difference :)

Hi ASH,

No probelm :thumbs: If you let me know your order number I can verify the order status for you.

[ASH]

Hi ASH,

No probelm :thumbs: If you let me know your order number I can verify the order status for you.

000FBCEE5F95

[Spooky_uk]

Hi Spooky_uk,

I've sent this over to our warehouse manager to look into for me. I shall get back to you as soon as I hear from him.

thanks :thumbs:

[ChoicesUK.com]

thanks :thumbs:

Hi Spooky_uk,

Sorry for the delay - the warehouse guys are very busy! Ok Angel Series 2 stock is in book style packaging. He was unable to locate a Season 4 easily but he informs me that all stock we have ever received for this title have always been in book style packaging and is not aware of rebranded Amary Style cases for this particular title. Hope that helps!

[Spooky_uk]

Hi Spooky_uk,

Sorry for the delay - the warehouse guys are very busy! Ok Angel Series 2 stock is in book style packaging. He was unable to locate a Season 4 easily but he informs me that all stock we have ever received for this title have always been in book style packaging and is not aware of rebranded Amary Style cases for this particular title. Hope that helps!

might chance it then - would need to return the season 4 if it was amaray though. only reason i asked is I saw seasons 1 through to 4 at the weekend in the new style (amarays in a slip case - same as Stargate box sets etc).
thanks for the info.

[Spooky_uk]

guess the season 4's must have been the original style as they have shot back up to £67.99! My search continues elsewhere....

[ASH]

Hi ASH,

We have a large delivery of these due in on 03/03/05 - provided this delivery is made, it should ship same day.

I take it Red Dwarf series VI didn't come in then - any update on when they might be in ?

[Coolio]

I cant seem to find GRAN TURISMO 4 on your website anymore, are you going to be able to ship on the day of release?

[ChoicesUK.com]

I take it Red Dwarf series VI didn't come in then - any update on when they might be in ?

Hi ASH,

The delivery came in and your order has entered the shipping process - it will leave for Jersey this evening :thumbs:

[ChoicesUK.com]

I cant seem to find GRAN TURISMO 4 on your website anymore, are you going to be able to ship on the day of release?

Hi Coolio,

No we had to remove it from the website as our pre-order allocation has sold out and we will not be able to get further stock of it for approx 4 - 5 weeks. All pre-orders will be dispatached for day of release. if you have pre-ordered, you will receive an email confirming the above.

[Coolio]

cheers for that

[ChoicesUK.com]

guess the season 4's must have been the original style as they have shot back up to £67.99! My search continues elsewhere....

Hi Spooky_uk,

I've just confirmed this for you and unfortunately all promotional stock has sold out (explains why our warehouse manager couldn't find a copy for you the other day!) and so the system has reverted the price back to the original selling price.

[ASH]

Hi ASH,

The delivery came in and your order has entered the shipping process - it will leave for Jersey this evening :thumbs:

Ta :)

[hnimmo]

Yes unfortuantely I can also see the duplicate order for Dark Angel Season 1 under your account and they have both entered the Jersey shipping process 28/02/05 and cannot be cancelledRe the above which you posted on 1 March, 2005, it is now 4 March, 2005, and I have only just received dispatch e-mails in respect of the orders I placed on 28 February, 2005. Since it has taken four days from entering the Jersey shipping process until the orders actually shipped, I fail to see how it is was not possible to cancel the duplicate order particularly since it was a known database server problem at your end which caused same.

[ChoicesUK.com]

Re the above which you posted on 1 March, 2005, it is now 4 March, 2005, and I have only just received dispatch e-mails in respect of the orders I placed on 28 February, 2005. Since it has taken four days from entering the Jersey shipping process until the orders actually shipped, I fail to see how it is was not possible to cancel the duplicate order particularly since it was a known database server problem at your end which caused same.

Hi hnimmo,

The despatch emails are deliberately queued for 24 hours from when orders leave Jersey to their final destination (this is done to comply with our returns policy). As soon as orders for Jersey distribution have been processed, they are immediately packed ready to go to Jersey and the status is changed to awaiting bulk despatch and no longer cancellable. Unfortuantely it is not feasible to pick out individual orders from the container. Transit to Jersey is up to 48 hours. Upon arrival, an immediate "pack and despatch" process takes place and the orders go out to their final destiantion. 24 hours later the customer receives their despatch email (your order will have left Jersey yesterday morning). I hope this makes sense and again apologies for the problem you originally encountered!

[hnimmo]

I hope this makes senseIt does. Many thanks for the prompt reply.

[caygs]

Well first order with you guys and I am most impressed. Order Millenium 2 & 3 from you, dispatched Thursday, arrived today :thumbs:

[matt_james27]

Hello! does anyone know how long does it take between posting back an item and receiving a refund? Thanks.

Also does anyone from Choices know how long the 24 Boxset promotional prices will last??


Thanks Again

[ASH]

FYI

The site doesn't support Mozilla. If you make an order the confirm details screen doesn't allow you to confirm details. The wee icon for the confirm details button doesn't do anything.

I've had to use <shudder> IE to make the order :)

[ChoicesUK.com]

Hello! does anyone know how long does it take between posting back an item and receiving a refund? Thanks.

Also does anyone from Choices know how long the 24 Boxset promotional prices will last??


Thanks Again

Hi matt_james27,

Refunds are processd within 5 working days of receipt of the returned goods.

The 24 Boxset promotion actually ended two weeks ago however we have additional stock that we will sell through until depletion.

[ChoicesUK.com]

FYI

The site doesn't support Mozilla. If you make an order the confirm details screen doesn't allow you to confirm details. The wee icon for the confirm details button doesn't do anything.

I've had to use <shudder> IE to make the order :)


Thanks ASH - I shall pass these details on to our developers! :thumbs:

[Dunny]

hi , got my GT4 email this morning so i am a happy bunny

please can you let me know whats happend to Solid snake ??


000FC4E8379D

[ChoicesUK.com]

hi , got my GT4 email this morning so i am a happy bunny

please can you let me know whats happend to Solid snake ??


000FC4E8379D

Hi Dunny,

I passed this query onto one of our Customer Service guys and he tells me that your Metal Gear Solid was despatched on Saturday to you - so you should expect it any day now...

[Dunny]

Hi Dunny,

I passed this query onto one of our Customer Service guys and he tells me that your Metal Gear Solid was despatched on Saturday to you - so you should expect it any day now...


cheers

[ChoicesUK.com]

FYI

The site doesn't support Mozilla. If you make an order the confirm details screen doesn't allow you to confirm details. The wee icon for the confirm details button doesn't do anything.

I've had to use <shudder> IE to make the order :)

Hi ASH,

Our developers are using the current version of Firefox to test this out for you and are unable to replicate the problem. Please could you let me know if you are using a previous version Mozilla? They tell me it should be backwards compatible but will test it as necessary. They also tell me that Jacvascript must be enabled within the browser for the confirm details button to work.

[guysie]

Hi there, as i have preordered lost in space season 3, as it is now getting near the exciting time of release.
Could you please advise of the actual dispatch date to me.
Many thanks, keep up the good work. :thumbs:

ORD REF 000E995C26D5

[Baz]

Hi ASH,

Our developers are using the current version of Firefox to test this out for you and are unable to replicate the problem. Please could you let me know if you are using a previous version Mozilla? They tell me it should be backwards compatible but will test it as necessary. They also tell me that Jacvascript must be enabled within the browser for the confirm details button to work.

Ive ordered a few times using firefox with no problems at all.

[ASH]

Re Mozilla - I'm using the latest version (1.01) and javascript is enavled.

I get to the confirm details screen but the blue arrow (javascriptdocument thingy) doesnt activate - pressing the rmb just gives me the print or save picture option.

Not to worry - it must be something on my machine.

[ChoicesUK.com]

Hi there, as i have preordered lost in space season 3, as it is now getting near the exciting time of release.
Could you please advise of the actual dispatch date to me.
Many thanks, keep up the good work. :thumbs:

ORD REF 000E995C26D5


Hi guysie,

We expect delivery of these on either the 14th or 21st March. We aim to despatch pre-orders in time for release date. This is a UK despatch pre-order item (due to the value) so will be sent out a couple of days before release date. I would imagine you will be looking at despatch to you Friday 25/03 for delivery Monday 28/03.

[Coolio]

hi, has 000F99ADE984 been shipped? its for my bro

[ChoicesUK.com]

hi, has 000F99ADE984 been shipped? its for my bro

Hi Coolio,

I've checked your order and it is currently in credit hold which means we’ve been unable to take payment/validate yaour card details (I'm told that you should have received an email yesterday to your registered email address). Please could you call our Customer Service dept. on 0870 4003838 so that we can re-confirm your correct details and there *may* still be a chance that this will go out to you this afternoon.

[Coolio]

ok, cool, just spoken to him and hell give u guys a call, cheers

[ljd149]

Hi,

Has order number 000F9F8347B3 been shipped yet?

:)

[ChoicesUK.com]

Hi,

Has order number 000F9F8347B3 been shipped yet?

:)

Hi ljd149,

Your order shipped on 07/03 and should be with you any time now (maybe today if your post has yet to arrive ;) )

[matt_james27]

Hello, I returned an order, reference no: 000F91B1F05C is it possible for you to check for me if it has been received? I think I posted on the 5th March (if not earlier) You've already said it takes 5 days for a refund but wondering if its been received yet! Thanks.

[ChoicesUK.com]

Hello, I returned an order, reference no: 000F91B1F05C is it possible for you to check for me if it has been received? I think I posted on the 5th March (if not earlier) You've already said it takes 5 days for a refund but wondering if its been received yet! Thanks.

Hi matt_james27,

Sorry for the delay - I'm awaiting a reply from our returns team (who are currently very busy!) and will get back to you as soon as I hear back from them. Normally an email is sent to your registered account email address confirming receipt and that a refund will be issued.

[russb]

hey choices

Do you know when you will be shipping out the X-Files Seasons 7,8 and 9 boxsets

Thanks!

[ChoicesUK.com]

hey choices

Do you know when you will be shipping out the X-Files Seasons 7,8 and 9 boxsets

Thanks!

Hi russb,

Looking through the inventory - pre-orders have been invoiced and packing all day yesterday and today so I'd imagine they will be leaving us tonight or tomorrow morning for delivery on release date.

[Alan b]

Hi Choices

I got a delayed mail for part of my order (no 000FE62EEB4A), the mail said check the website for availability but on doing so it says the item is available within 48 hours which it is what it said when I ordered it. So I am a bit confused as to when it will be dispatched :)

[ChoicesUK.com]

Hi Choices

I got a delayed mail for part of my order (no 000FE62EEB4A), the mail said check the website for availability but on doing so it says the item is available within 48 hours which it is what it said when I ordered it. So I am a bit confused as to when it will be dispatched :)

Hi Alan,

It looks to me as though we have under estimated demand for the title in question. A very small amount of stock was delivered on 07/03 but this did not cover all orders. We have another delivery tomorrow of this title tomorrow, Monday and again on Tuesday (!) so yours will be in one of those shipments. I would imagine that the site will refresh overnight and show the title being out of stock tomorrow morning and then back in stock again on Saturday (even though the stock received will only cover some of the outstanding sales). Very strange - we seem to have surges of orders for this title every couple of days!

[Alan b]

Thanks Choices, its part of a birthday present otherwise I wouldn't have posted. Thanks for clearing it up :thumbs:

[new]

Hi
Can you let me know when you will be sending out the final batch of X-Files (7,8,9) boxsets?

[ChoicesUK.com]

Hi
Can you let me know when you will be sending out the final batch of X-Files (7,8,9) boxsets?

Hi new,

Looking through the inventory - pre-orders have been invoiced and packing all day on Wednesday and yesterday so I'd imagine they will have shipped last night or due to go out this morning for delivery on release date. If you could provide your order number, I can get a better idea from your order status.

[new]

Thanks
Order number is: 000DE9CEF0BB
X Files - Season 8 (M-Lock) (DVD) £20.99
X Files - Season 7 (M-Lock) (DVD) £20.99
X Files - Season 9 (M-Lock) (DVD) £20.99

Total £62.97
*

[ChoicesUK.com]

Thanks
Order number is: 000DE9CEF0BB
X Files - Season 8 (M-Lock) (DVD) £20.99
X Files - Season 7 (M-Lock) (DVD) £20.99
X Files - Season 9 (M-Lock) (DVD) £20.99

Total £62.97
*

Hi new,

All of these shipped on Wednesday to you. I would have thought that you should have received a despatch confirmation by now though..

[new]

Thanks as ever for your prompt reply:notworthy

No dispatch info yet.

Are they shipped from England?

They only reason & Im asking is so that I can send off all the vouchers for the Ltd box for them.

[ChoicesUK.com]

Thanks as ever for your prompt reply:notworthy

No dispatch info yet.

Are they shipped from England?

They only reason & Im asking is so that I can send off all the vouchers for the Ltd box for them.

Hi new,

Yes as they are all over £18 they are sent from our main warehouse here in the UK.

[malcy]

Based on the last batch of Xfiles they were sent by Parcelforce 24 hours service, so as mine are coming to work I guess Monday now, as no sign today.

[ChoicesUK.com]

Fans of Will & Grace will be pleased to know that we will be launching a promotion early next week for Will & Grace singles and boxsets. The boxsets have been slashed by over 77.5% from rrp of £79.99 to £17.99 :eek:. You'll be able to find them from tomorrow morning at the promo price before the banner goes up next week.

[Baz]

I have not had any despatch e-mail for the my x-files boxes 7,8,9 either. Nor did I get a despatch e-mail for Layer Cake when it came last week. Do you now have a problem with those as well as your order status screen?

Can you check that my x-files order is ok please. 000DE9816658? How have they been sent?

[matt_james27]

Hi matt_james27,

Refunds are processed within 5 working days of receipt of the returned goods.

The 24 Boxset promotion actually ended two weeks ago however we have additional stock that we will sell through until depletion.

Hello, I returned an order, reference no: 000F91B1F05C is it possible for you to check for me if it has been received? I think I posted on the 5th March (if not earlier) You've already said it takes 5 days for a refund but wondering if its been received yet! Thanks.

Hi matt_james27,

Sorry for the delay - I'm awaiting a reply from our returns team (who are currently very busy!) and will get back to you as soon as I hear back from them. Normally an email is sent to your registered account email address confirming receipt and that a refund will be issued.

Still waiting for an order I didn't even want and had cancelled anyway :oh-hum:

[malcy]

Has anyones XFiles 7,8,9 arrived yet ??
My CC was charged on the 9th (last Wednesday) but no despatch e-mail and no sign of the DVDs. As these are sent within UK rather than via Jersey, should be here by now ?
Can Choices confirm they were sent by Parcelforce like last time, coming to work so should not be a delivery problem.

[lancebarker]

My Xfiles 7 8 9 came 5 min ago via parcelforce. Time send off for the limited edition box.

[ChoicesUK.com]

I have not had any despatch e-mail for the my x-files boxes 7,8,9 either. Nor did I get a despatch e-mail for Layer Cake when it came last week. Do you now have a problem with those as well as your order status screen?

Can you check that my x-files order is ok please. 000DE9816658? How have they been sent?

Hi Baz,

I've checked your account and your X-Files boxsets were shipped 09/03/05. These will have gone together via parcel force as the total cost is over £28 and should be with you any time now. I have visibility of a problem with dispatch emails and will forward your details on to our web developers for further investigation.

[ChoicesUK.com]

Still waiting for an order I didn't even want and had cancelled anyway :oh-hum:

Hi matt_james27,

I can now confirm that this boxset has yet to be received and checked in. If you have not received confirmation of receipt from us within the next couple of days, please do not hesitate to contact our customer service dept on: 0870 4003838 and they can advise you further.

[ChoicesUK.com]

Has anyones XFiles 7,8,9 arrived yet ??
My CC was charged on the 9th (last Wednesday) but no despatch e-mail and no sign of the DVDs. As these are sent within UK rather than via Jersey, should be here by now ?
Can Choices confirm they were sent by Parcelforce like last time, coming to work so should not be a delivery problem.

Hi malcy,

If you ordered all 3 boxsets together then yes they will have been sent via Parcel Force as the total value will be over the £28 limit. I would expect these to be delivered sometime today or tomorrow.

[matt_james27]

received an email today, and refund is being made made :D Thnx!

[hnimmo]

The best thing to do is return the unwanted Dark Angel Season 1 to the freepost address on the back of your invoice as soon as you receive it and you will be refunded upon receipt.I posted the duplicate order ( No. 000FC0AB3B4A ) back to you on 7 March, 2005. Are you able to confirm receipt?

[ChoicesUK.com]

I posted the duplicate order ( No. 000FC0AB3B4A ) back to you on 7 March, 2005. Are you able to confirm receipt?

Hi hnimmo,

Nothing on your account just yet - matt_james27 back a bit in this thread was issued a refund for goods sent 05/03 yesterday so yours cannot be too far behind. You will receive an email confirming receipt of the goods and that a refund has been issued. if you have not heard from us within the next couple of days please do not hesitate to contact our customer service dept on: 0870 4003838 or I can arrange a call back as required.

[malcy]

Hi malcy,

If you ordered all 3 boxsets together then yes they will have been sent via Parcel Force as the total value will be over the £28 limit. I would expect these to be delivered sometime today or tomorrow.

Many thanks my order turned up in the afternoon.
One question though is there was no copy of the receipt / invoice in the box.
All previous orders from Choices have had one !

Will this cause a problem if I have to return any as faulty especially as it will probably take me a month or so to watch all 3 series.

[ChoicesUK.com]

Many thanks my order turned up in the afternoon.
One question though is there was no copy of the receipt / invoice in the box.
All previous orders from Choices have had one !

Will this cause a problem if I have to return any as faulty especially as it will probably take me a month or so to watch all 3 series.

Hi malcy,

All orders should come with a invoice - if your invoice/shipping address are different, the invoice will be sent separately to the invoice address. If not, please drop an email request to Enquiries@choicesdirect.com and a member of our customer service team will be happy to arrange for your invoice to be sent to you.

[magicrat]

Just wandering what the situation was with purchases made by reedeeming ipoints. Every pre-order I've made with Choices and paid by card has arrived on or before release date. I've pre-ordered ER S3 and now X Files S7,8 & 9 and none of them turned up on time. Still waiting for the X Files, even though most seem to have received them.

Am I just unlucky, or are purchases paid for with Ipoints pushed to the back of the cue?

[ChoicesUK.com]

Just wandering what the situation was with purchases made by reedeeming ipoints. Every pre-order I've made with Choices and paid by card has arrived on or before release date. I've pre-ordered ER S3 and now X Files S7,8 & 9 and none of them turned up on time. Still waiting for the X Files, even though most seem to have received them.

Am I just unlucky, or are purchases paid for with Ipoints pushed to the back of the cue?

Hi magicrat,

Ipoints purchases are handled by Ipoints themselves and should be directed to Ipoints customer service rather than ourselves. They will process your order and place it with us. Once your order has been received, we will process in the usual way i.e. as if you had placed your order directly with us. Their FAQ states:

"Following successful processing of the order you will receive the Reward within two working weeks. If there is a delay please notify us immediately at feedback@ipoints.co.uk."

If your order is a pre-order item, I suspect that the 14 day timeframe will apply from the point of availability/release date though I would run this past Ipoints themselves for claraification.

[magicrat]

Hi magicrat,

Ipoints purchases are handled by Ipoints themselves and should be directed to Ipoints customer service rather than ourselves. They will process your order and place it with us. Once your order has been received, we will process in the usual way i.e. as if you had placed your order directly with us. Their FAQ states:

"Following successful processing of the order you will receive the Reward within two working weeks. If there is a delay please notify us immediately at feedback@ipoints.co.uk."

If your order is a pre-order item, I suspect that the 14 day timeframe will apply from the point of availability/release date though I would run this past Ipoints themselves for claraification.


Thanks, I contacted ipoints after posting here. Just wanted to check that you handled orders the same.

[malcy]

Hi malcy,

All orders should come with a invoice - if your invoice/shipping address are different, the invoice will be sent separately to the invoice address. If not, please drop an email request to Enquiries@choicesdirect.com and a member of our customer service team will be happy to arrange for your invoice to be sent to you.

Please can you chase up the invoice for me.
E-mailed yesterday morning, but not yet received a reply. Usually your CS is good and responds in a few hours ?

Order Number is 000F1BBA8803
If possible please can they send to my home address

Many thanks

Malcolm

[ChoicesUK.com]

Please can you chase up the invoice for me.
E-mailed yesterday morning, but not yet received a reply. Usually your CS is good and responds in a few hours ?

Order Number is 000F1BBA8803
If possible please can they send to my home address

Many thanks

Malcolm

Hi Malcolm,

I just checked the customer service inbox and can see your email 4 from the top so you should receive a reply very soon.

[Alan b]

Can you check up what is happening with the rest of my order please as I sill haven't heard anything from you - 000FE62EEB4A.

[ChoicesUK.com]

Can you check up what is happening with the rest of my order please as I sill haven't heard anything from you - 000FE62EEB4A.

Hi Alan,

The rest of your order shipped from Jersey this morning so you should receive your goods within the next couple of days.

[Alan b]

Thanks :thumbs:

[Jimi_Hendrix2001]

any chance of x-files 4-6 coming down a tad? :D

gotta ask as i got all the t'others at £20.99 :)

[JCTurner]

I just want to say thanks to Jamie from Choices - my Alias S2 went AWOL in the post - did they mess em around ? Nope - replacement sent on Tuesday and arrived first thing this morning - excellent service guys - thanks !

[ChoicesUK.com]

any chance of x-files 4-6 coming down a tad? :D

gotta ask as i got all the t'others at £20.99 :)

Hi Jimi_Hendrix2001,

We have no visibility of an X-Files offer coming from the distributor in the near future. I suspect they will launch one once the final 3 seasons have been out for a few months..

[ChoicesUK.com]

I just want to say thanks to Jamie from Choices - my Alias S2 went AWOL in the post - did they mess em around ? Nope - replacement sent on Tuesday and arrived first thing this morning - excellent service guys - thanks !

Thanks JCTurner - message passed on to Jamie :thumbs:

[hnimmo]

If you have not heard from us within the next couple of days please do not hesitate to contact our customer service deptEmail received and refund issued. Many thanks.

[Jimi_Hendrix2001]

Hi Jimi_Hendrix2001,

We have no visibility of an X-Files offer coming from the distributor in the near future. I suspect they will launch one once the final 3 seasons have been out for a few months..

damn :( thanks for a reply though :thumbs:

[Evilbones]

E Mail sent on Monday to orders - No Response
E Mail resent to Orders ~& Enquires on Wednesday - No Response

E Mail address Venom100@aol.com - Can you please tell me the hold up?

Thanks

[r.griffiths]

Hello, with the order progress broken, I wonder if you could please give me an estimate as to when I would receive my order # 001004248E45

Many thanks


Richard

[ChoicesUK.com]

E Mail sent on Monday to orders - No Response
E Mail resent to Orders ~& Enquires on Wednesday - No Response

E Mail address Venom100@aol.com - Can you please tell me the hold up?

Thanks

Hi Evilbones,

I'm very sorry you have received no response to your emails. I can confirm that our Customer Service team only have emails in their inbox from today only so I'm not entirely sure what has happened here. Sometimes our reply address is not recognised by the mail provider (usually web based email such as hotmail) and the email delivered directly into a junk or spam folder. If you would be so kind as to forward your enquiry to: amazon@choicesdirect.com - I shall pick this up and pass it on to our customer service manager who will respond to you directly.

[ChoicesUK.com]

Hello, with the order progress broken, I wonder if you could please give me an estimate as to when I would receive my order # 001004248E45

Many thanks


Richard

Hi Richard,

I have looked into this for you and can confirm that both of your new release DVDs have shipped - 1 left Jersey this morning to you and the other is currently en route to Jersey so will follow on to you any time now. The final DVD is pre-order item due for release 28/03/05 and will ship as soon as stock arrives.

[LouBarlow]

Praise for Choices Direct:

Ordered the last 3 seasons of the x-files last night, shipped today, should be here tomorrow or the next day.

Now *thats* service! :D

[Alan b]

Hi Choices me again :D

Regarding order number 000FE62EEB4A, I have only had one copy of the title that was delayed show up (Friday), you have quite correctly charged me for two. I just want you to confirm that you definitely sent two copies, I did receive two dispatch mails.

[ChoicesUK.com]

Hi Choices me again :D

Regarding order number 000FE62EEB4A, I have only had one copy of the title that was delayed show up (Friday), you have quite correctly charged me for two. I just want you to confirm that you definitely sent two copies, I did receive two dispatch mails.

Hi Alan,

Both of copies of the title in question were shipped on the same day - 17/03 so I would expect the other copy to turn up anytime now..

[Alan b]

so I would expect the other copy to turn up anytime now..

Today infact cheers, I don't usually bother about delays like these, but both of them were part birthday presents. Thanks anyway :)

[Evilbones]

Hi Evilbones,

I'm very sorry you have received no response to your emails. I can confirm that our Customer Service team only have emails in their inbox from today only so I'm not entirely sure what has happened here. Sometimes our reply address is not recognised by the mail provider (usually web based email such as hotmail) and the email delivered directly into a junk or spam folder. If you would be so kind as to forward your enquiry to: amazon@choicesdirect.com - I shall pick this up and pass it on to our customer service manager who will respond to you directly.

sent can you confirm you have it? thanks

[Kwebbotaurus]

Order No. 00102021EEA8

Hi!
Just ordered X-Files Season1, would it be possible for you to e-mail me the tracking no. when it dispatches as I have had problems with Parcelforce not leaving a card when they have tried to deliver.

Thanks in advance!

[ChoicesUK.com]

sent can you confirm you have it? thanks

Hi Evilbones,

Thanks - It has been received and passed on :thumbs:

[ChoicesUK.com]

Order No. 00102021EEA8

Hi!
Just ordered X-Files Season1, would it be possible for you to e-mail me the tracking no. when it dispatches as I have had problems with Parcelforce not leaving a card when they have tried to deliver.

Thanks in advance!

Hi Kwebbotaurus,

I'm sure that won't be a problem - if you post here when you receive your shipping confirmation, I'll see if I can get it for you then.

[RDNZL]

Order # 00101110E28C

Tried to amend part of this order (cancelling 'Murder By Numbers' dvd) by phone on Saturday morning (19/03) a few hours after placing it on the Friday night - however, I was told that the order was now in progress & nothing could be done until I received the goods in question.

As of today (23/03) I have had no email indication or otherwise of any part of the order being shipped nor has any money been taken from my credit card ???

Please advise.

[ChoicesUK.com]

Order # 00101110E28C

Tried to amend part of this order (cancelling 'Murder By Numbers' dvd) by phone on Saturday morning (19/03) a few hours after placing it on the Friday night - however, I was told that the order was now in progress & nothing could be done until I received the goods in question.

As of today (23/03) I have had no email indication or otherwise of any part of the order being shipped nor has any money been taken from my credit card ???

Please advise.

Hi RDNZL,

I can confirm that both of the products in your order have entered the shipping process and are currently in transit to Jeresey. You will receive a despatch email 24 hours after they have been shipped on to you which I would expect to happen any time now...

[RDNZL]

Hi RDNZL,

I can confirm that both of the products in your order have entered the shipping process and are currently in transit to Jeresey. You will receive a despatch email 24 hours after they have been shipped on to you which I would expect to happen any time now...

Thanks for the quick reply & clearing things up for me - I just assumed that my credit card would be debited as soon as the order was shipped to Jersey :thumbs: