View Full Version : Xbox Failure Rate Poll - Nearly A Year Later
Well my Xbox 360 has finally given up the ghost, freezing up about five mins into any game and somethimes giving me the bounus of a nice screen of lines.
Since you can't re-vote on the older poll I thought it'd be interesting to see how many of us fared. The first poll showed that while dodgy consoles were quite prevalent the majority of us got a good' un. Wonder how that figure will stand now we are approaching the end of the 360's first year.
PS. By problems I mean something serious that would warrant something like repair or replacement. Don't vote rthat you had probs if your copy of Space Marines in Racecars crashed once two months ago.
ShakeyJake
20-09-2006, 18:04
I'm pretty sure my hard disk needs replacing but I don't want to send it off before I get a memory card to back up my saves. But the console itself seems to be fine, after about 4 months of relatively light usage.
anephric
20-09-2006, 18:08
Mine's still peachy cream. My mate's launch machine died recently though (faulty HDD) and his replacement (reconditioned) unit chucks up dirty disc errors, much to his dismay.
36Degrees
20-09-2006, 18:17
I got mine in July of eBay - guy bought it a couple of months prior I think - no problems with it at all (occasional crash in Dead Rising, even since I bought the Intercooler).
It is a Japanese one, so when it breaks, will have to get my mother to ring Microsoft saying how she bought it for her son suffering from Irritable Bowel Syndrome while in Japan and now its broken (etc).
mine was launch but died two weeks ago....
:thumbs: to microsoft they turn them around quick
Brought mine on launch.
It has died twice since then - heres hoping it isnt 3rd time unlucky :nuts:
Had mine since launch and it's alright. Not used it a great deal though...
ghost.ottercrab
20-09-2006, 19:18
Not used it a great deal though...
Same here, although it's been getting some serious action now Dead Rising has arrived. I have noticed it does get very hot though. I have my console horizontally in a completely well ventilated area (and not on the carpet) as is the power supply, and after I've been playing a while, the back of the console gets rather hot to the touch. Also, after a lengthy session, the game disc feels remarkably warm too when I remove it from the drive. It's worked perfectly fine, just wondered if anyone else's console heated up as much too?
steviep922
20-09-2006, 19:34
Got mine on launch day & have had no problems, and its been used almost daily.
Got mine a few months after launch and i'm getting some sound glitching on Test Drive Unlimited so I'm wondering if that's the first signs of an oncoming failure. :|
rbullivant
20-09-2006, 19:54
Mine got the 3 red lights about 2 months ago, all credit to MS I had it back within 4 days. It wasn't a launch model, got it a week before Christmas
R
NicolaUK
20-09-2006, 20:10
Had mine since launch and it's alright. Not used it a great deal though...
Same here.
ghost.ottercrab
20-09-2006, 20:25
Got mine a few months after launch and i'm getting some sound glitching on Test Drive Unlimited so I'm wondering if that's the first signs of an oncoming failure. :|
Does the sound cut out briefly now and then, just for a second? If so, that's happened on my 360 on the odd occasion.
Does the sound cut out briefly now and then, just for a second? If so, that's happened on my 360 on the odd occasion.
I was getting sound drop-outs on Saints Row.
Then about a week later it conked out. :suspect:
fivebyfive
20-09-2006, 20:30
some games have sound cut outs like Fight Night R3, nothing to do with the machine
My 1st 360 was ****** when I got it, I'm guessing some mong dropped in the store room at gamestation, the replacement is fine
/knocks on wood
mklion123
20-09-2006, 21:31
got mine launch day, still working.
fans make the loudest noise known to man, normal 360 fans rate a 10 on the sound scale, mine goes to 11.
gets played alot, longest session was 18 hrs on cod2 online.
MarcusUK
20-09-2006, 21:38
Another one here with a launch day machine that hasn't conked out.. yet..
Spectre07
20-09-2006, 22:12
Mines fine.
Bought my first at launch and I'm now on my fourth! Still love it but I've got no confidence at all in the build quality.
Spectre07
20-09-2006, 22:16
Well my Xbox 360 has finally given up the ghost, freezing up about five mins into any game and somethimes giving me the bounus of a nice screen of lines.
Since you can't re-vote on the older poll I thought it'd be interesting to see how many of us fared. The first poll showed that while dodgy consoles were quite prevalent the majority of us got a good' un. Wonder how that figure will stand now we are approaching the end of the 360's first year.
PS. By problems I mean something serious that would warrant something like repair or replacement. Don't vote rthat you had probs if your copy of Space Marines in Racecars crashed once two months ago.Did you buy your's on launch? I normally find with electronic goods if they don't go in the first 6 months then you're OK. I worried now and I don't even know where I put my receipt.
GAmbrose
20-09-2006, 23:04
Launch - Been fine.
Gary A
On my 3rd Xbox 360, I'm aiming for 5 by Christmas.
ghost.ottercrab
20-09-2006, 23:11
I was getting sound drop-outs on Saints Row.
Then about a week later it conked out. :suspect:
Oh goody. Something I've got to look forward to then.
*checks cupboard drawers to make sure xbox360 receipt is where I left it*
Transferred my save and my profiles over to a memory card (nearly £20 :gag: ) and I noticed that it says when copying saves sume bumph about you being the new owner and not being able to gain achievements, so does this mean that I won't be able to get any more achievements ever on some of my half completed stuff?
Also is transferring your gamertag over easy enough?
Did you buy your's on launch? I normally find with electronic goods if they don't go in the first 6 months then you're OK. I worried now and I don't even know where I put my receipt.
Yes launch day last year.
looking at the results it's over 25% faultly at some point!!!!!!!!!!!!!!!! That's a very high failer rate
Transfering your Gamertag is just the same as when you set it up - enter your .net passport and off you go. Once that's set up your old saves should just work fine. People have complained about various things though: saves not working, Live Arcade games only playaybe online etc when they've had a new Xbox.
looking at the results it's over 25% faultly at some point!!!!!!!!!!!!!!!! That's a very high failer rate
but its merely one stat..that poll also suggests only 65 people on these gaming forums own a 360 :D
DarthPearce
21-09-2006, 08:26
Got mine on launch day & have had no problems, and its been used almost daily.
same for me - it is far noisier than others I've heard though....
DarthPearce
21-09-2006, 08:29
Transferred my save and my profiles over to a memory card (nearly £20 :gag: ) and I noticed that it says when copying saves sume bumph about you being the new owner and not being able to gain achievements, so does this mean that I won't be able to get any more achievements ever on some of my half completed stuff?
Also is transferring your gamertag over easy enough?
My brothers was replaced last week and when they phoned him to tell him they'd be sending a new console he asked if they could put his old HDD on the new console and they said no problem. It means he's still got all his game saves etc so this may be an option for you.
GAME said I can take it back for a straight swap.
Onto my second now and it has also started displaying faults. Same problem as before (Dirty Disc Error). Did this a lot with Oblivion so i thought once i got the new console maybe i had been mistaken and the couple of games that had froze might have been to blame. however new console is doing exactly the same with dead rising.
so i don't know what to do. I could try a third but i have lost all confidence in this console and feel like i would be just waiting for the disc to stop spinning and that dirty disc error to show up! also i am out of warranty at xmas so does that mean if i get a replace ment it will only be in warranty for 3 months?
My launch one packed it in a few weeks ago and MS were not help at all in picking it up for repairs so took it back to high street shop and got it replaced no problems. Shame really as now wanting to throw it out the window due to Dead Rising.
Onto my second now and it has also started displaying faults. Same problem as before (Dirty Disc Error). Did this a lot with Oblivion so i thought once i got the new console maybe i had been mistaken and the couple of games that had froze might have been to blame. however new console is doing exactly the same with dead rising.
so i don't know what to do. I could try a third but i have lost all confidence in this console and feel like i would be just waiting for the disc to stop spinning and that dirty disc error to show up! also i am out of warranty at xmas so does that mean if i get a replace ment it will only be in warranty for 3 months?
With the store yet, but if you register that new serial through the XBox site you get 12 months with that - they don't know if it's been replaced/bought a new one etc.
I got mine new last weekend, and I cant update the dashboard. Anyone else get that with theirs? Not sure if its a fault or something i can fix.
All the network connections are OK, its just I cant connect to Live without the update - it connects, begins the update, and then throws up an error message a few minutes later. :(
Out for Justice
21-09-2006, 09:09
My buddy bought a 360 from Game (Bromley) last week and it was knackered straight out of the box.
He took it back the next day and the replacement they gave him was knackered too!
He's going back tonight for his third - could be in for a record if this one is broken too.
Noticed the casing was slightly loose on the back of his first - Are they slipping refurbs back into the market due to all the console returns?
MR.COATES
21-09-2006, 10:38
Got mine at launch and it's been used to within an inch of its life.
Not had any problems with it at all.
:thumbs:
Bought mine just after lauch day and it conked out after 6 months (drive failed, wouldn't read discs)
Took 4 working to get a new one from MS so it was a pretty good service.
SqueakyG
21-09-2006, 10:56
I'm not sure how to answer the poll. I've had problems, but not quite serious enough to need a replacement. My problems are just annoyances.
It's all to do with the disc drive. Every game I've played has given me the occasional DDE, and the occasional hang between loading screens. Oblivion had these problems far more than any other game, but it's happened at least once to them all. Right now I'm playing Saints Row and it often hangs with my player hovering in mid air for a minute, or all sound cuts out for a minute. I know it's because the drive isn't reading the disc properly. It powers down, makes crunchy sounds, then eventually gets back on track.
So... no red lights so far. Just mild unreliablity that is annoying.
MR.COATES
21-09-2006, 11:13
Right now I'm playing Saints Row and it often hangs with my player hovering in mid air for a minute, or all sound cuts out for a minute.
Must say I've had this kind of problem but only with Saints row. Cars disappearing as you drive along, ending up disappearing halfway into footpaths etc.
Just look like game bugs to me though - nothing to do with the 360 in my opinion. Certainly not one single other game has done things like that.
Spectre07
21-09-2006, 11:42
Yes launch day last year. :(
fsheehan
21-09-2006, 11:44
Mine's still going strong, purchased on launch.
Doesn't get very warm at all. Although, I've had the odd disc dirty error messages on PES5. On one occasion when I went away for a week and fired it up I found that the xmen theme I applied on the blades disappeared for some reason and I had to reapply it. :eek:
cheers matt i will try that.
jonorigin
21-09-2006, 14:55
Of the dozen or so people I know who have a 360, I was the only one to still have a working launch console...until about a month ago when mine died! took it back to game and got another one - DOA! Took that one back and got another new one and it's been fine so far!
Well my Xbox 360 has finally given up the ghost, freezing up about five mins into any game and somethimes giving me the bounus of a nice screen of lines.
Mine was doing that on Tuesday, a friend suggested unplugging the power brick from the mains and leaving it for a while.
Been behaving itself since :)
I know 4 people with 360s. Mine and one other guys been replaced, thats a 50% failure rate :-(
The new one is fine though :-D
Spectre07
21-09-2006, 18:55
Found my receipt, just in case.
Well got my new one and appears to working okay apart from a rather worrying sharp electric buzzing sound when you switch it on and the fan sounding like it's doing a death rattle when you switch it off, although overall it's a bit quieter when running.
What do you need to do to get the extra 12 months repair cover from MS with a new 360 as my receipt with GAME is only good until the end of November if this one packs in.
EDIT: The buzzing appears to come from the DVD Drive as if you switch on by opening the tray then it doesn;t make the noise until you put the tray back in. :suspect:
steviep922
21-09-2006, 19:39
You need to register the serial number on xbox.com to get another 12 months cover.
ShakeyJake
21-09-2006, 19:41
You need to register the serial number on xbox.com to get another 12 months cover.
Would you be better off leaving that till it breaks so you get 12 months from then?
Have you got a link, I can't find it :dork:
ShakeyJake
21-09-2006, 19:42
EDIT: The buzzing appears to come from the DVD Drive as if you switch on by opening the tray then it doesn;t make the noise until you put the tray back in. :suspect:
Mine does that, don't think it's anything to worry about. Maybe you had the other DVD drive in your last console
Mine does that, don't think it's anything to worry about. Maybe you had the other DVD drive in your last console
Ah cheers, how would you describe it on yours. Sorry to be paranoid but GAME is quite a way from where I live and the thought of lugging a piece of hardware through Chav Central from carpark to shop again is not a thought I relish.
Oh and Enchanted Arms froze when I was playing but unlike the other times the Guide...etc still worked so I'm assuming that iw was a game bug that time.
I pine for the days of the Megadrive where you could play football with the damn thing and it would probably still work. The Xbox 360 does seem pretty shoddy in terms of build quality, but I guess that's what you get when a company pumps out a product at a significant loss as fast as possible. I dread to think how bad the PS3 will be.
ShakeyJake
21-09-2006, 19:50
Ah cheers, how would you describe it on yours. Sorry to be paranoid but GAME is quite a way from where I live and the thought of lugging a piece of hardware through Chav Central from carpark to shop again is not a thought I relish.
When I turn mine on it makes a sort of bzzZZZTT! noise ( :thinking: ) and I just checked and it doesn't seem to do it when I turn on with the eject button. Although it doesn't make any kind of noise when I turn it off though so maybe that's not related. Apparently the drive in mine is a Toshiba-Samsung, according to the image on some dodgy sites.
Are people saying that if your console has been replaced you can get an extra 12 months cover?
I am worried about this, as I bought mine on launch, and it packed up about a month ago. It got replaced at GAME, but my warranty only has weeks to go. :(
Cheers, when you switch on with the eject button does it make the noise when you stick the tray back in?
Just did a Google for Enchanted Arms and freezing on Google and the results are :eek: seems this game has sent loads of people's 360s to the graveyard. Although they say it fared particularly badly with older 360s.
Is there anyway to find when one was made without drgging the whole thing from under the telly?
Are people saying that if your console has been replaced you can get an extra 12 months cover?
I am worried about this, as I bought mine on launch, and it packed up about a month ago. It got replaced at GAME, but my warranty only has weeks to go. :(
Well MS have no way of knowing when you actually bought it.
ShakeyJake
21-09-2006, 19:55
Yeah it makes the noise when the drive goes back in, must be the motor starting up or something.
Cheers mate, puts my mind at ease. :thumbs:
ShakeyJake
21-09-2006, 20:03
Cheers mate, puts my mind at ease. :thumbs:
http://homepage.ntlworld.com/jake.murfitt/dvdf/MOV00002.3gp
Made a video of it on my mobile :dork:
:clap:
I tell you what buying modern electronics is a massive pain in the arse, I'm starting to turn into my Dad and pining for huge things with valves as at least they were reliable.
First Dreamcast just stopped working fullstop one day, PS2 with a dodgy laser, Xbox started throwing up dirty disc errors every three seconds out of warranty so I had to spring for a crystal one, I was part of the whole Dell LCD TV shennanigans last Xmas (although they replaced my faulty 26" with a 32" so I can't really complain too much about that one).
I'll say this for Nintendo, their hardware is usually pretty solid (watch them launch the Wii riddled with faults just to spite me).
Spectre07
21-09-2006, 20:52
Have you got a link, I can't find it :dork:I'd like to know this as well.
36Degrees
21-09-2006, 21:48
Digg links to a post on xbox.com (which is a bit messy at moment) says that American users will get a warrenty upgrade to a year if console was made before 1/1/06.
Mine was bought Christmas 2005 according to the person I bought it of (just checked with him), but then it is Japanese... but maybe, if it does ever break, I can get that transferable warrenty after all ;)
ghost.ottercrab
21-09-2006, 22:09
First Dreamcast just stopped working fullstop one day, PS2 with a dodgy laser, Xbox started throwing up dirty disc errors every three seconds out of warranty so I had to spring for a crystal one, I was part of the whole Dell LCD TV shennanigans last Xmas (although they replaced my faulty 26" with a 32" so I can't really complain too much about that one).
I'll say this for Nintendo, their hardware is usually pretty solid (watch them launch the Wii riddled with faults just to spite me).
Ouch, that's some bad luck you've had there. My problems have (so far) just been a Saturn that output it's video signals in a greenish hue and the good old PSone dodgy-laser-stand-it-on-it's-side-to-make-the-damn-thing-work. No probs with my Dreamcast, 'Cube, (old style) PS2 and Xbox/Xbox360.
No doubt I've just jinxed myself by saying all that.
I'd like to know this as well.
http://blogs.mercurynews.com/aei/2006/09/microsoft_dismi.html
http://forums.xbox.com/ShowPost.aspx?PostID=6916948
Spectre07
22-09-2006, 20:09
http://blogs.mercurynews.com/aei/2006/09/microsoft_dismi.html
http://forums.xbox.com/ShowPost.aspx?PostID=6916948Thanks. Great news if it extends to the UK as well. So you have to ring CS, there's no link on the site to simply register your XB360 by inputting the serial number as the original poster stated?
welshmatt
22-09-2006, 20:13
Never had any issues with mine although I didnt play it between Feb and August there werent any games that interested me. Hopefully that will change in the next few months and I can give the 'box a decent workout!
SqueakyG
23-09-2006, 00:15
I remember the days when consoles had no moving parts. When they were just a circuit board in a plastic case.
I really worry about this upcoming generation of gaming. The 360 is a huge beast. As loud and hot as a hairdryer, and it drinks more electricity than any other appliance in your home. I'm almost scared of it. The PS3 is sure to be even louder, hotter and electricity-hungry.
I get the feeling this is too powerful. Too much of a monster. No wonder there's a high rate of hardware failure.
Channard
23-09-2006, 07:43
I suspect that a lot of the faults are software related. The 'disk read error' for example, I've had probably seven times since I got my 360 in January, on various games. Mostly on Morrowind, and it's been reported that these go away if you remove the hard disk. Although of course then you need a memory card and the game takes longer to load. I'm still sticking with my 360, though I am a little irked it's not the bug-free experience I had with my original X-Box.
Anothe rthing I've noticed with my new 360 is that it seems a lot slower doing things like booting up the dashboard, games and saving. With my old one I used to take a disc out and the dash would appear almost straight away, where with this one it seems to stay on a black screen for a while (well long enough for me to stick the disc in its case and put it on the shelf anyway), anyone else's like this?
SpaceCoyote
25-09-2006, 18:35
Well my Xbox 360 has finally given up the ghost, freezing up about five mins into any game and somethimes giving me the bounus of a nice screen of lines.
My replacement premium 360 is doing something similiar, although it is not consistent how long it will take to do it, but will always show lines through the screen and freezing. Sometimes it will happen 5 minutes into a game, sometimes 10 minutes etc and after doing it twice it will be fine until it is switched off overnight.
Did yours start doing this intermitantly or did start locking up everytime?
I'm a bit ****** off, but the guy told me that this time I won't need to send my hard drive back.
I'd had the odd freeze ever since Oblivion, and by the odd freeze I mean with maybe weeks in between and when the it froze the current screen image just stayed in place.
Then the other week it started freezing pretty regularly and I got the dreaded lines once. If you read around the net then the lines are basically a big flashing sign saying 'You're About 3 Steps Away From The Red Lights of Death' so I rushed to exchange it asap while I was still in warranty with the shop.
SpaceCoyote
25-09-2006, 18:55
the lines are basically a big flashing sign saying 'You're About 3 Steps Away From The Red Lights of Death'
Great :thumbs:
Bought my from Costco and I haven't seen them there since.
EDIT: Hmmm I could take it back to them for a refund - but that would mean losing the hard disk and starting again!
I'd had the odd freeze ever since Oblivion, and by the odd freeze I mean with maybe weeks in between and when the it froze the current screen image just stayed in place.
Then the other week it started freezing pretty regularly and I got the dreaded lines once. If you read around the net then the lines are basically a big flashing sign saying 'You're About 3 Steps Away From The Red Lights of Death' so I rushed to exchange it asap while I was still in warranty with the shop.
Looks like my 360 is playing up again, 3 red light of doom appearing, crashing in games, lines appearing on the screen :(
SpaceCoyote
26-09-2006, 07:50
Packaged mine up to be returned today.
Since I'm getting a refund, is there anywhere doing any particularly good deals at the moment?
I should have £279.99 to spend.
Mine is going back to now, got to the stage last night where it wouldn't turn on at all (3 red lights all the time). This will be my 3rd console in over 4 months.
SpaceCoyote
26-09-2006, 08:15
Mine is going back to now, got to the stage last night where it wouldn't turn on at all (3 red lights all the time). This will be my 3rd console in over 4 months.
When did you buy yours?
I was hoping that nearly a year on they might have sorted these problems out - which is why I'm going to buy a new console rather than have MS sort it out with another refurb.
I have the strange problem where mine has strange horizontal bands that move up and down the screen with what's being displayed, but only when playing DVDs in prog scan mode. If I flick the switch at the back to low-def mode then all is fine.
What's strange is that there's no problems in-game, just when used as a DVD player.
Has anyone else experienced anything like this?
I just bought my first 360 today. Its locked up 4 or 5 times so far this evening. The console just stops dead but pressing the on/off button fixes that. I don't get any red rings or any other signs.
I've raised the power pack off the glass shelf it sits on so that theres proper ventilation but I'm not sure if thats helped at all yet.
Also the power pack is on a seperate shelf to the console and has plenty of ventialtion. Shall I take it back to Game immediatly or is there a wayt to solve this problem?
If it's your first night and it's already locked up 5 times then I;d be straight back down the shop with my receipt.
SpaceCoyote
29-09-2006, 09:03
I took my premium back to Costco (after buying a new premium from PC World and swapping the hard drive and the wireless controller) - they gave me a full refund back onto my Switch card, even though I bought it on release day.
And now I've a new and noiser 360 with another year's warranty - have to see how many times this one gets replaced.
y launch day 360 is giving up the ghost. :( It freezing all the time, freezing with horizontal bands of inch long lines across the screen. I've had 3 red lights, and one instance of a single red light in the bottom, right corner of the ring of light.
If I take it back to Toys'r'us I assume they are going to want the whole Premium bundle back, HDD, and controller, cables etc.... Is this assumption correct?
If so; steps for the change over are;
Move Live profile to Memory card. Live points are attached to the Live profile?
Back up all game saves.
What about Live arcade games I have downloaded/paid for already? Can I re-download those for free?
The new machine will have a 1 yr warranty, if this one breaks is that new 1 yr with Toys'r'us or is it then all with MS?
Thanks in advance.
I would phone MS Xbox 360 support direct, they will pick up your 360, repair or replace it within 10 days. They will just need the console itself and not the HD etc.
You can recover your profile the same way you set it up, but you can all also transfer it via memory card if you want. Your profile will remember anything you downloaded and paid for so don't worry about paying for it again.
I wouldn't take Cedge's advice here, I'd go direct to Toys R' Us. Getting a new 360 and the associated extra 12 months repair warranty from MS is far more valuable than the effort of transferring a few saves over and redownloading arcade games.
Cheers for the info Harsin. Cedge, thanks also but 10 days without my Xbox *Argh* Lol.
DarthPearce
29-09-2006, 13:16
Cheers for the info Harsin. Cedge, thanks also but 10 days without my Xbox *Argh* Lol.
Most people have had the MS replacement in well under 10 days (4 for my borthers) but I'm not sure of the quality of the replacements being sent out. Many on here have had to have a few replacements and my brothers replacement has given up the ghost after just a few hours of play. :doh:
Toys r us wouldn't exchange, the manager said that I need to go through the MS repair/replacement route.
I started on about trading standards etc... He outright said he's not going to exchange it besides the fact that they didn't have stock anyway.... :mad:
He's right in that he hasn't got to exchange it, but he has - as the retailer - got to offer you a repair, if they won't replace/refund it. rather than telling you to go and arrange it off your own back with MS.
Now it would probably be quicker and easier for you, if going the repair route ,to do it direct with MS, but that still doesn't mean that he's not feeding you a load of BS.
Quite tempted to pick up a 360 off a mate selling, but this thread has put me off a bit! Seems quite a high failure rate according to the poll...?
Right, I've had mine about two weeks now, and played it for about 2 hours in total. It froze tonight while playing Halo 2.
If I hadnt read this thread, I wouldn't be worried, but should I? How common is the odd crash, esp on XBox1 games? I had no red lights or anything.
ShakeyJake
29-09-2006, 18:57
I wouldn't worry about a single freeze, but if it keeps happening get it replaced
He's right in that he hasn't got to exchange it, but he has - as the retailer - got to offer you a repair, if they won't replace/refund it. rather than telling you to go and arrange it off your own back with MS.
Now it would probably be quicker and easier for you, if going the repair route ,to do it direct with MS, but that still doesn't mean that he's not feeding you a load of BS.
If he hasn't got to offer me an exchange then that's fair enough, it's just hard to hear. To be fair he was saying to me that he didn't have a replacement in stock and the quicker route for a repair would be through MS than through them.
Whether or not he did have stock and whether he would have accepted the console to repair are questions that I'm not going to waste my time worrying about. I have a Service ticket no from MS now, it'll go off to them on Monday.
Tob: I reckon a 12 month guarantee is essential so depending on when you're mate bought his I would buy new.
KRW: Keep an eye on it. :)
My brother has said my 360 has now crashed twice in 2 successive days on Saints Row :suspect:
I think that some games are just dodgy though. Oblivion, for example, used to crash sometimes for me until the latest patch for it.
I guess what we want would be some sort of stress-test disk that can determine if your Xbox wasn't made up to scratch in the same way people use Prime95 on their PCs.
ryonhilluk
30-09-2006, 09:55
Im worried now... was hoping to get one next week!
They are easy enough to get fixed right?
anephric
30-09-2006, 13:17
Yeah, a lot of crashes are due to crappy game code, not hardware probs, especially online.
Kong crashed spectacularly over and over for me, even after patch.
fivebyfive
01-10-2006, 09:08
my 2nd 360 better not be going wrong as I when I first power up the machine, open the tray, insert a disc it always ejects, press it again and it works
Mine's frozen again on Halo 2. It seems to be when I turn around quickly while a checkpoint is loaded, so I think it must be a software thing.
How long do microsoft usually take to send out the packaging for returning an xbox?
It's been nearly two weeks since I reported my faulty machine.
anephric
01-10-2006, 21:23
Check up on them - both times my mate's 360's been returned to MS he's sent it out and had it returned within a week.
Vulcan101
01-10-2006, 22:11
I had thought of buying one of these, but the failiure rates look horrendous and to be honest I don't fancy shelling out silly money to get one fixed after the warranty expires.
At least if my PC dies I can buy the bits to fix it myself and if it was crashing and dying as often as these seem to be, it would have been embedded in a wall long ago.
I had thought of buying one of these, but the failiure rates look horrendous and to be honest I don't fancy shelling out silly money to get one fixed after the warranty expires.
I think if its going to die, it'll die in the first year, and MS seem to be pretty good at sorting out replacements, so I had no qualms with mine. Id never have bought one at launch, but I think they've got their builds a little better now. Mine's pretty quiet (about as loud as my PS2 was), and is quite the loveliest console i've ever owned, so I've no regrets.
TheCookieMonster
25-10-2006, 13:17
Well my replacement box has died now as well, bloody things!! :razz:
Mine died last nite so i'm sending back to xbox 2day...
edit: Bought on Launch and has slowly been dieing since August..
degeneration
26-10-2006, 09:33
I've noticed that in Dead Rising I started getting nasty slowdown and in Burnout Revenge it crashed twice as races were about to start.
Is my Xbox 360 about to die? Bought it in June. Got it from Gamestation, will it be a case of taking it back with reciept? What about my save games? How can I get around that?
I should add that the slowdown and crashes have been happening in the last week.
Radioairhead
26-10-2006, 09:48
Mine had been slowly dying for the past few weeks and microsoft collected mine last thursday and the replacement arrived this tuesday so I was impressed with the time it took to get sorted.
Just glad its fine in time for PE6 tomorrow! :clap:
SpaceCoyote
26-10-2006, 09:54
I've noticed that in Dead Rising I started getting nasty slowdown and in Burnout Revenge it crashed twice as races were about to start.
Is my Xbox 360 about to die? Bought it in June. Got it from Gamestation, will it be a case of taking it back with reciept? What about my save games? How can I get around that?
I should add that the slowdown and crashes have been happening in the last week.
If it's a Premium then in theory you should have to return the hard drive too, but I would say its unlikely that GS will swap for a new one after 4 months. Then you are faced with returning to MS and they will request you send your hard drive back too. Either invest in a memory card or one of those XSATAs to back your drive up.
Then you are faced with returning to MS and they will request you send your hard drive back too.
they told me not to send mine back
hold on, if your machine dies you can either take it back to where you bought it or have MS replace it. If it's just the console thats broke MS will ask for just the console to be returned, not the HD, controllers, power brick etc. In my case they emailed me a prepaid returns form and I rang UPS to collect it from work. 5 days later I had a shiny new console delivered and it's been fine since.
I had a shiny new console delivered and it's been fine since.
You're game, aren't you? You just don't say things like that in a thread like this.
Accept my condolences on your imminent 'Green lights of death'.
lol yeah asking for trouble, the product might not be much cop but honestly the MS customer service was very good.
and shouldn't that be red lights of death?
As cedge says we're on our 3rd console and soon to be 4th as it's locking up again on games :oh-hum:
I bought it for him (wish I hadn't bothered now) from Amazon in June.
and shouldn't that be red lights of death?
Yeah i should hope so or we've all got problems. :nuts: Still i think with Green it means it's only a matter of time.
SpaceCoyote
26-10-2006, 12:57
hold on, if your machine dies you can either take it back to where you bought it or have MS replace it. If it's just the console thats broke MS will ask for just the console to be returned, not the HD, controllers, power brick etc. In my case they emailed me a prepaid returns form and I rang UPS to collect it from work. 5 days later I had a shiny new console delivered and it's been fine since.
When my original (launch) machine died they asked if it was a premium which it was and they asked me to send the console AND the hard disk back. As it was it was only 1 month old and I had enough room on a memory card to back everything up.
I just noticed my 360 disc drive is very loud compared to my friends. Now of course, I am not sure if its always been loud, or its getting worse.
Godfather crashed on my a LOT.
It means I have to play the games very loud, which is fine during the day, but not so at night.
Of course, I lost the receipt.
Any idea what I could do? Would they replace my 360 because its noisey??
I just noticed my 360 disc drive is very loud compared to my friends. Now of course, I am not sure if its always been loud, or its getting worse.
Godfather crashed on my a LOT.
It means I have to play the games very loud, which is fine during the day, but not so at night.
Of course, I lost the receipt.
Any idea what I could do? Would they replace my 360 because its noisey??
If the sticker on the back shows its less than 1 yr old, contact Ms directly to have them swap it.
Barney_Tabasco
30-10-2006, 14:28
So looking at this thread it appears that it may be worth taking out the extended warranty! What happens when the 12 months standard warranty is up - i guess you are buggered if it breaks?
So looking at this thread it appears that it may be worth taking out the extended warranty! What happens when the 12 months standard warranty is up - i guess you are buggered if it breaks?
I think that you can still send it back to Microsoft but they charge £60.00 for repair.
Well, my replacement is working for now. Had a couple of lock ups, nothing more than that.
They asked me to send it in without a faceplate, which I did. The replacement was sent back also with a faceplate so now I have two. :?:
So is that it now? My warranty only covers 12 month since purchase of the original machine? Or does this new replacment come with 12months?
simonmac
30-10-2006, 18:15
Mines working fine, but to be honest I hardly play it. Should really sell it.
And my replacement Xbox 360 has just thrown up the red lights of death, it was just over a month old.
:|
So looking at this thread it appears that it may be worth taking out the extended warranty! What happens when the 12 months standard warranty is up - i guess you are buggered if it breaks?
Depends what the fault is - if mine fails 1-2 months out of warranty with the same kind of fault which has struck the others, then I'll be on Microsoft's case till they replace. Fortunately, not had any probs with my 360 yet - just a couple of game-related crashes :thumbs:
just a couple of game-related crashes :thumbs:
That's how it starts. :suspect:
Spectre07
30-10-2006, 21:27
I still haven't got round to ringing MS customer services up and getting the additional 1 yr warranty.
The replacement for my broken replacement threw up the red lights out of the box. :|
Fella in the shop said it's not uncommon for them to get people returning them the same day they buy them.
ShakeyJake
31-10-2006, 18:47
Maybe Nintendo will end up winning this war due to them having the only machines that still work after 2 years.
anephric
31-10-2006, 18:51
I can't recall any Nintendo machine that hasn't been rock solid: N64s famously survive the "working after being thrown out of a window" test.
I've had a few 360 games crash, but it's nearly always when I've been on Live, so I've assumed it was dodgy netcode more than anything else.
That's how it starts. :suspect:
Both were on Saints Row and nothing else :D
splobber
31-10-2006, 19:50
My 360 has been doing random lockups for the last couple of days but have seen the 3 red rings today as well as the lines.
In short, it is knackered.
Anyone know if Argos will just swap it out (bought on the 9/9/06) or do they put you on the MS tip? I've whipped off the hard drive as they aint getting that back and can take off the new one on the replacement console.
Do I just go in there with the unit or do will they ask for the lot back (which is pointless imo)
I can't recall any Nintendo machine that hasn't been rock solid: N64s famously survive the "working after being thrown out of a window" test.
.
thats more to do with it not been disk based more than anything.
anyway my 5min old 360 has dead after update- 1red light error 71 :cry:
My 360 has been doing random lockups for the last couple of days but have seen the 3 red rings today as well as the lines.
In short, it is knackered.
Anyone know if Argos will just swap it out (bought on the 9/9/06) or do they put you on the MS tip? I've whipped off the hard drive as they aint getting that back and can take off the new one on the replacement console.
Do I just go in there with the unit or do will they ask for the lot back (which is pointless imo)
Argos are generally pretty good with returns so I'd go that route and get a brand new one rather than return to MS and risk getting some battered refurb. I'd imagine they'd want the hard-drive (Game certainly did) but it might be worth arguing the toss over.
thats more to do with it not been disk based more than anything.
anyway my 5min old 360 has dead after update- 1red light error 71 :cry:
That's exactly what happened to my 3 minute old one. Now I'm afraid that if Game will give me a fourth replacement that the update will just knacker that as well.
alphatyrant
31-10-2006, 21:17
The only problem I had was a lock up on LSW II, but thankfully that's a common one, I seem to be lucky with consoles (touch wood), still have my clunky launch PS2.
Have seen a few come into my work faulty, some not powering up, one with a jammed tray with PGR stuck inside and the infamous red circles of death.
Harsin...4th replacement? :eek:
Gasp! After reading this horror thread, I think I'll stick with mine. It may be a bit loud, but it runs okay.
MR.COATES
01-11-2006, 10:36
Crikey I must just be lucky. I've got two friends with 360's and none of us have had a single problem.
My console's been used a LOT as well (DVD's, Gaming, Streaming) and pretty much every day. It's been well ventilated and has been placed horizontally if that's made any difference...
MetalGearAl
01-11-2006, 10:36
Sounds like it a memory card might be a good idea for backing up saves when it comes to failure time!
SpaceCoyote
01-11-2006, 10:57
Wait until the 256MB one comes out
SpaceCoyote
01-11-2006, 11:03
Argos are generally pretty good with returns so I'd go that route and get a brand new one rather than return to MS and risk getting some battered refurb. I'd imagine they'd want the hard-drive (Game certainly did) but it might be worth arguing the toss over.
That's exactly what happened to my 3 minute old one. Now I'm afraid that if Game will give me a fourth replacement that the update will just knacker that as well.
I must admit I've been tempted a number of times to open my 360 up and remove the undoubtably crap thermal compound on the heat sinks and replace it with Arctic Silver 5 and then uprate the fans, at least then I'd know that it is running at its best, but then who can tell if all these problems are heat related?
splobber
01-11-2006, 14:31
What a joke!
Argos swapped out my faulty console, I applied the update when I was prompted only to get the E71 fault code upon restart. :|
WTF is that all about? I've heard there can be a problem when the update is applied but how the hell are you supposed to get around it?
What a joke!
Argos swapped out my faulty console, I applied the update when I was prompted only to get the E71 fault code upon restart. :|
WTF is that all about? I've heard there can be a problem when the update is applied but how the hell are you supposed to get around it?
The update will turn any new console with factory settings into a very expensive paperweight at the moment.
http://forums.xbox.com/7756188/ShowPost.aspx
http://forum.teamxbox.com/showthread.php?t=478169&page=12
http://forum.gamesradar.com/viewtopic.php?t=95317
And there's a post over at NTSC-UK from someone who works in a games shop saying that a punter bought a 360 in the morning took it home and had the same as you, took it back for another new one and that did exactly the same.
clarkyboy100
01-11-2006, 14:41
This all sounds fantastic. I bought one today so no doubt i'll post here tomorrow with some angry smilies! :(
This all sounds fantastic. I bought one today so no doubt i'll post here tomorrow with some angry smilies! :(
Just don't connect it to the net until it's been confirmed that it is fixed. In all these cases the console has worked fine and dandy until the update has been applied.
I'm starting to get a few lockups on PES 6 after the update.
FFS.
ShakeyJake
01-11-2006, 14:47
I'd love to see the warehouse where MS stores all these knackered consoles
clarkyboy100
01-11-2006, 14:49
Just don't connect it to the net until it's been confirmed that it is fixed. In all these cases the console has worked fine and dandy until the update has been applied.
Right cheers. I've got PES6 to play so I could get used to that single player until Microsoft get the finger out.
I'd love to see the warehouse where MS stores all these knackered consoles
http://img279.imageshack.us/img279/354/raiderssmithsonianwarehox7.jpg
ShakeyJake
01-11-2006, 14:55
:lol:
To be honest I'm surprised the that this fault is not getting more coverage as to me it seems a far bigger issue than dead pixels or cracked hinges. But I suppose they don't actually sell that many consoles mid-week end of the month and of those they do the person would have to want to join Live straight away and be a person who uses forums. And it's being masked by a smokescreen of sites going "ZOMG the modderz!!!!11111" when it's nothing to do with that.
Is there a connection between faulty 360's and xbox live?
alsemail
01-11-2006, 15:27
And there's a post over at NTSC-UK from someone who works in a games shop saying that a punter bought a 360 in the morning took it home and had the same as you, took it back for another new one and that did exactly the same.
That was me. Was advised not to hook up to live for an indefinite period "until the problem is fixed". Bought 4 games from Play Asia for it last week (Saints row, Prey, Splinter Cell and Just Cause) in anticipation of my next gen gaming experience. Not one of them will work until I update. :razz:
If you get the error code when updating I've been told by MS that the only way to fix it is to take the console to an Official Microsoft service center.
To say I'm not impressed would be an understatement.......ah well the Sega maegadrive and Sonic the Hedgehog await.
clarkyboy100
01-11-2006, 15:29
Sorry for being such a n00b, but can I connect to LIVE tonight with my new console and play games, and just refuse the update?
Is there a connection between faulty 360's and xbox live?
Here it is described from a Dutch Gaming Site (using my l33t translating skills).
http://www.insidegamer.nl
News | 1 November 2006
The large dashboard update is proving fatal for new Xbox 360 game consoles. This report is considered a warning to people who have bought an Xbox 360 today or plan to buy an Xbox 360 within a short period.
This problem arises when connecting to Xbox Live on entirely new Xbox 360. When you pass through the following steps with new Xbox 360 you will get a fatal system error. Do not do this therefore!
- Start the console
- Select the language
- Select 'I am a member of Xbox Live'
- Obligatory Xbox dashboard update download
- The update installs itself
- The system reboots
- The Xbox 360 logo appears
- Fatal 'Error E71'
When your system gets Error 'E71' there is nothing more you can do with your Xbox 360. Microsoft have not yet made an official decleration.
We suggest owners of brand-new Xbox 360s choose profile for 'Offline' and do not link with a network/the internet.
Sorry for being such a n00b, but can I connect to LIVE tonight with my new console and play games, and just refuse the update?
You can refuse the update, but you will be unable to play (or pretty much anything else) on Live until it's been applied.
why havent MS just rolled back to the previous version sharpish?!
splobber
01-11-2006, 15:47
why havent MS just rolled back to the previous version sharpish?!
Because they want to catch out teh dredded hax0r modders like me?
Or maybe it's because they don't want to devalue their rich heritage of feeding us dodgy code?
The decision is yours!
Anyway, went back to Aggros and they gave me a new console. I've set it up but can't test it yet as my daughter wants to watch Peppa Pig. :suspect:
I'll be leaving the network cable firmly unplugged until M$$$$$$$$$$ sort out this debacle - assuming they accept that all these modders aren't trying to pull the wool over their eyes.
why havent MS just rolled back to the previous version sharpish?!
They're probably hoping they can fix it on the quiet and avoid the bad PR of publically admitting 'Internet Update Kills New Consoles Dead'.
alsemail
01-11-2006, 15:57
Oh there's a great idea lets try to screw up the modders whlie also shafting new users who only went and plugged it in to a broadband connection.
Damn these pirates I say, screwing it all up for the rest of us.
Ps. Note to splobber...on the quiet.
Any good modding tips m8........cheers. :n0rty:
clarkyboy100
01-11-2006, 15:57
They're probably hoping they can fix it on the quiet and avoid the bad PR of publically admitting 'Internet Update Kills New Consoles Dead'.
Wasn't that a famous Domestos slogan? Wonder if Microsoft will adopt it.
splobber
01-11-2006, 16:07
Ps. Note to splobber...on the quiet.
Any good modding tips m8........cheers. :n0rty:
Modelling your entire existence on the life and times of Hermann Göring is the best advice you'll ever get.
My secondary wireless pad has gone fubar now, although I may have put my old one into the faulty return by mistake, but this shouldn't make any difference should it?
edit - would help if the battery charge hadn't exhausted itself. :dork: :doh:
Nope shouldn't make any difference apart from the hassle of getting a replacement pad.
Some more news:
http://www.xboxic.com/news/1897
November has barely begun but Microsoft has seemingly already won the Screw-up of the Month award. Yesterday’s big Fall Dashboard Update does a lot of good things to your 360, like 1080p support and WMV streaming. And it does some bad things, like reducing a lot of Xbox 360s to 4kg paperweights.
Update 13:29: Xbox Support is currently stating if you call them that a fix should be out within 2 days to solve the problems. For possible resolutions they’re suggesting meanwhile check this forumpost. Still no official word from Microsoft via the regular channels.
As our Dutch friends at Fok! Games have discovered, there seems to be a fatal error in the latest update causing recently purchased or replaced Xbox 360s to die on their owners
http://img160.imageshack.us/img160/9893/dashboardupdateachievemem8.png
The update will turn any new console with factory settings into a very expensive paperweight at the moment.
http://forums.xbox.com/7756188/ShowPost.aspx
http://forum.teamxbox.com/showthread.php?t=478169&page=12
http://forum.gamesradar.com/viewtopic.php?t=95317
And there's a post over at NTSC-UK from someone who works in a games shop saying that a punter bought a 360 in the morning took it home and had the same as you, took it back for another new one and that did exactly the same.
thats really poor, how can MS not test for things like this. i just wish i kept my 1st 360 as i never had a single problem with that.
MS are pcking my 360 up tomorrow now(saves waiting 14days for LXdirect to get me a new one at a higher price than i paid for this one)
splobber
01-11-2006, 17:35
I've read that Splinter Cell Double Agent has an earlier dashboard update included on the disc and if you do that and then connect to Live for the latest dash it should work OK.
I've got the game, but don't fancy testing the theory so anyone got the bottle to give it a whirl? If so, let us know what happens. :D
they tried to pick up my 360 today but i was at work so will call again tomorrow, i take it the guy will have a box to put it in? as i still ain't had an email from MS with the details.
also what do i include just the console or HDD as well
alsemail
01-11-2006, 18:19
I've read that Splinter Cell Double Agent has an earlier dashboard update included on the disc and if you do that and then connect to Live for the latest dash it should work OK.
I read this as well, however the only problem I have with it is that I can't get my NEW 360 to play Splinter Cell until I download the update that will screw it up...............AAAAAGHHHHH :thinking:
I read this as well, however the only problem I have with it is that I can't get my NEW 360 to play Splinter Cell until I download the update that will screw it up...............AAAAAGHHHHH :thinking:
That doesn't make any sense, if that was true then everybody who bought this who wasn't a Live member would be boned.
alsemail
01-11-2006, 18:51
I don't know I've only had it a day but when I put any newer games in it (Prey, Just Cause, SC, Saints Row) the console says it requires an update, but it will play PGR3 and Oblivion straight out the box. Due to the fact the update killed 2 360's already I'm not taking the chance till they sort it out. :doh:
That's the previous dashboard update that Splobber's is on about.
alsemail
01-11-2006, 20:03
aaaaahhhhh......gotcha, was being a bit thick there. I thought it wanted me to connect to XBox live for an update, not take it off ths disc, and after my 2 paperweights in one day i wasn't going to risk a 3rd. Excellent as I can now play all my games :thumbs:
splobber
01-11-2006, 22:15
I bunged in Splinter Cell and was not prompted for an update so this console must have been patched with the previous update in the factory.
Will just have to twiddle my thumbs and wait until Microsoft get their act together.
ShakeyJake
01-11-2006, 23:24
http://www.majornelson.com/archive/2006/11/01/having-an-issue-with-the-fall-update.aspx
Looks like they're working on a fix. Although it sounds to me that a few more than "very small number of people" had this problem
Remember Microsoft also said that less than 2% of launch consoles were faulty and then had to extend the warranty on the lot of them becaus ethey were as reliable as a fishnet condom.
Hey Splobs!
Edit: An updated version of the Fall Update is now available on Xbox Live which has elminated issues relating to new or refurbished consoles failing after applying the Fall Update. Users who have already applied the Fall Update and are seeing an error message should call their local Xbox Support telephone number. If you already have the update, you will not be prompted for another update.
Give it a try so I know whether I can go exchange and hook up mine. :thumbs:
clarkyboy100
02-11-2006, 09:27
Yeah someone please try it. Can't be bothered shuffling back to Argos with a huge lump of plastic.
clarkyboy100
02-11-2006, 11:25
It would appear that people have tried it and it now works. I'll see tonight when I get home.
HarryTipper
02-11-2006, 12:34
Think my 360 has finally gone to a better place.
We've been together since Dec 2nd last year and have had some great times, but last night I turned it on only to be greeted with the three flashing red lights of doom :(
No idea what could've happened. I'd installed the update the night before and it seemed to work ok after that. However when I turned it on the next day: "Boom!".
Am going to try reviving it tonight (unplugging everything, plugging it all back in etc.), before giving Microsoft a call.
:(
Think my 360 has finally gone to a better place.
We've been together since Dec 2nd last year and have had some great times, but last night I turned it on only to be greeted with the three flashing red lights of doom :(
No idea what could've happened. I'd installed the update the night before and it seemed to work ok after that. However when I turned in on the next day: "Boom!".
Am going to try reviving it tonight (unplugging everything, plugging it all back in etc.), before giving Microsoft a call.
:(
i feel your pain, same here, last night :D
C'mon someone test it with a new machine! :suspect:
C'mon someone test it with a new machine! :suspect:
is it proven ok yet..got my new machine here, i don't want two duffers!
Yes it has you should definitely try to update it right this second*.
On the off chance you do get E71 then post and tell us though.
* may not be true
ShakeyJake
02-11-2006, 15:20
Can people update? I thought Live was down. I can't access xbox.com at least.
Live is fine at the moment, logged in with no problems
clarkyboy100
02-11-2006, 15:59
Well if you want to wait I'll be trying mine around 8pm. Then I'll report back..........NOT!
mine updated fine harsin, if you havent yet
splobber
02-11-2006, 19:53
Hey Splobs!
Give it a try so I know whether I can go exchange and hook up mine. :thumbs:
You've got your own personal assistant back at the shop who is probably expecting you back anyway at some point so you may as well go first. :clap:
clarkyboy100
02-11-2006, 20:23
Go for it lads. Just did it and it worked fine for me.
splobber
02-11-2006, 20:40
Well I did it and it's still working. :suspect:
alsemail
02-11-2006, 20:45
I reckon these last few posts are a conspiracy of lies to see who will do it but in reality be the first and they can report back if it works or not. :p
My hardware is ok but my headset broke tonight just won't work anymore :(
I reckon these last few posts are a conspiracy of lies to see who will do it but in reality be the first and they can report back if it works or not. :p
:D
check me out man, im online, with new box :)
My box has been fine since release and after this ******* update has just given up the ghost. Oh well, just glad it was now and not in a few weeks time. I didn't take out the extended warranty!!!!
LooneyJetman
03-11-2006, 14:28
I was in the local Toys R Us at lunchtime and noticed that their display 360 was displaying the Ring of Death...
Spectre07
03-11-2006, 16:50
I finally got round to ringing XB CS about this extended 1 years warranty and it's only free to customers in the UK. How much does the paid extended warranty cost?
alphatyrant
03-11-2006, 17:18
Run that update despite my better judgement, once it reset the console I had sound but no picture :( Switched it off then on again, after a few seconds of nervous waiting it booted up fine.
Close one though.
Al
Run that update despite my better judgement, once it reset the console I had sound but no picture :( Switched it off then on again, after a few seconds of nervous waiting it booted up fine.
Close one though.
Al
i sometimes get that if it crashes and i reboot, but if i change channel and go back on to component the picture comes up :nuts:
I've come home today from work, nervous about the update after all the net stories I've been reading and it all goes well. Then I look a little closer. My screen is now full of white dotted lines. They show up best on darker screens (see photo). Is this a sign of the end of the box?
I have a 26" samsung lcd connected via vga cable.
http://img109.imageshack.us/img109/1782/360linesxn3.jpg (http://imageshack.us)
Idle Child
04-11-2006, 16:52
I finally got round to ringing XB CS about this extended 1 years warranty and it's only free to customers in the UK. How much does the paid extended warranty cost?
There was a leaflet with my xbox that mentioned something about extended one year warranty, (ie 2 years) and it was £60.
TheCookieMonster
04-11-2006, 17:17
There was a leaflet with my xbox that mentioned something about extended one year warranty, (ie 2 years) and it was £60.
Extended mine yesterday, cost me £29.97 (or there abouts) for a year.
Spectre07
04-11-2006, 18:03
Extended mine yesterday, cost me £29.97 (or there abouts) for a year.Who was that with?
TheCookieMonster
05-11-2006, 09:51
Who was that with?
Rang up Xbox support, that was quoted for a premium 1 year ext, can also extend it again next year if I want.
Spectre07
05-11-2006, 14:13
Thanks I'll give them a ring. That's when I've got an afternoon spare, took me nearly 3 hours to get thru to them the other day. :(
degeneration
13-11-2006, 10:43
Aside from freezing, I had my first 'Dirty Disk' error message.
Time to invest in a memory card for my game saves. :(
LCD-Killer
14-11-2006, 08:32
Bought one of the new PES6 packs on Sunday - fails to post from cold start, power but no display or communication with the wireless pad. Back it goes tomorrow!
Had my first freeze last Saturday playing Lego Star Wars, then last night playing COD3 had it freeze again. Controller has also been acting a bit flaky in COD3.
Mine was this January, had no problems apart from this week. Hope it's not a sign of things to come. (But reading the above it probably is)
Mine is freezing all the time since the update too. November 2005 model. Think i'll try taking it back to Game first then failing that I will try ringing customer services. Have a printout from the Game site and my bank statement showing the money coming out. Faulty goods replaced within 12 months.
What do you think my chances are of them saying "No problem sir, here's a new one in replacement"?? LOL
Very high if it's within warranty. Manager told me that it's their policy to replace as standard with receipt (as long as it looks in good nick and that you haven;t drop kicked it down the stairs).
Blimey, i'm surprised. Looks good then. It came as a bundle though with various games, you don't think they'll ask for those back do you? (Have sold 2 of them on)
It also had the bonus remote which i've kept back as any replacement won't have that in it.
Online reciept and bank statement should be good enough shouldn't it? All in original box, every cable and manual etc in mint condition.
UPDATE: Took it in to Game at lunch time and the staff couldn't be more helpful. Swapped it straight away and didn't even check it. Fair play to them, think I may even email Game Head Office and compliment the staff.
Will try the new one tonight, should it be fine to download the Fall Update right away?
UPDATE: Took it in to Game at lunch time and the staff couldn't be more helpful. Swapped it straight away and didn't even check it. Fair play to them, think I may even email Game Head Office and compliment the staff.
Will try the new one tonight, should it be fine to download the Fall Update right away?..
UPDATE: Took it in to Game at lunch time and the staff couldn't be more helpful. Swapped it straight away and didn't even check it. Fair play to them, think I may even email Game Head Office and compliment the staff.
Will try the new one tonight, should it be fine to download the Fall Update right away?
Just took mine to Game and because there was no error code or they couldn't see the fault (vertical stitching on the screen after several hours play), they said they couldn't replace it and gave me the number for Microsoft. :(
LCD-Killer
16-11-2006, 09:08
Got my replacement last night, got it home to find it had colour banding issues and screen break up. Very poor show. Refund time for me I'm afraid, is a shame as I was really looking forward to GOW. Not willing to be a beta tester for MSs hardware though.
As expected my 360 died the same day my copy of GoW shipped.
Whats the deal with the warranty on a replacement, it a few months extra? Also can I pay to get an extended warranty on it?
simonmac
16-11-2006, 21:27
Is it safe to go on to Live with out the dodgy update being installed yet?
Ian Vinten
17-11-2006, 10:26
Well, can I change my vote?
I bought mine on launch day and it had been fine up til yesterday when it decided to stop working. All I'd get when i turned it on is white lines across the screen.
Took it to Game on Oxford St first thing this morning and they changed almost no questions asked. Was very impressed.
Is it likely to be a problem when I return mine to MS if it's started working again. I tried various things last night (different video cables, turning off for a long time, etc) and it still gave an error screen with E74 on it, but this morning I tried and it just worked. Figure it's best to send it back since its about to go out of warranty.
Give it a swift kick before it goes :D
GAmbrose
17-11-2006, 10:58
Mine freezes with more and more frequency now.
Gears of War - It locked up three times in the 2 hours I was playing last night.
Call of Duty 3 did it on Wednesday.
Test Drive Unlimited has frozen completely at least 4 times now.
It's annoying and no doubt a sign that it's on it's way out. How much warrenty do these things have? It's not really frequent enough for MS to replicate yet.
Gary A
Ian Vinten
17-11-2006, 10:59
That's what mine did before it died completely yesterday.
I think it comes with 1 year warranty and as mine was a launch console that means I've got about 2 weeks left on it :)
GAmbrose
17-11-2006, 11:10
Only a year? Thats pretty bad. I thought all electronic things came with a 2 year PAN European warranty now. My Plasma screen did.
I bought mine from Game (online). How would this work then? If it's gonna die then I want to get it replaced, but keep all my savegames. Do I ring MS or contact Game on the internet?
Gary A
Ian Vinten
17-11-2006, 11:12
I'd give Game online customer services a ring and ask if you can exchange it instore.
If they'll let you do that then they'll just change the machine there and then and let you keep the HDD.
Otherwise it's off to MS and you'll have to do without GoW for a whole week :D
I bought mine from Game (online). How would this work then? If it's gonna die then I want to get it replaced, but keep all my savegames. Do I ring MS or contact Game on the internet?
Gary A
Same here Gary. Mine was locking up more and more so I phoned Game's mail order/online number and the nice lady said: either send it back at our expense for an exchange or take it to your local store for an exchange. If you have lost your receipt the store will phone them to check your purchase date. My local Game just swapped the console itself, I kept my original h/drive and powerpack. No moaning whatsoever from the staff and the whole thing, from picking up the phone to walking out the shop with a new Xbox, took less than two hours. Top drawer service.
Only a year? Thats pretty bad. I thought all electronic things came with a 2 year PAN European warranty now. My Plasma screen did.
I bought mine from Game (online). How would this work then? If it's gonna die then I want to get it replaced, but keep all my savegames. Do I ring MS or contact Game on the internet?
Gary A
Unless it's changed then a Game online recipt was perfectly valid to use at a Game high street store. I'd give your local store a ring to check and then just take it down, also ask them about keeping the HDD and if they say no then I'd buy a memory card and transfer them (pricey I know but I'd rather pay £20 and get a brand new one than keep my HDD and get a dodgy refurb off MS).
GAmbrose
17-11-2006, 11:59
I rang the Chelmsford store, they'll let me swap just the console part but they won't do it until I can replicate the freezing...and that isn't exactly happening every few minutes. So what do I do? Take it in and stand in there playing Gears of War for a few hours until it happens?
Gary A
What do people pack the 360 in when they send it off with UPS? Is putting it in a box covered in bubblewrap enough?
I rang the Chelmsford store, they'll let me swap just the console part but they won't do it until I can replicate the freezing...and that isn't exactly happening every few minutes. So what do I do? Take it in and stand in there playing Gears of War for a few hours until it happens?
Gary A
Was this straight from the manager? If they take that stance then I;d go up the chain and complain if its an intermittent problem.
GAmbrose
17-11-2006, 15:11
Whomever answered the phone, I didn't catch his name to be honest.
I think i'll do what someone suggested and take it in on Saturday when they are too busy to spare anyone.
Gary A
Whomever answered the phone, I didn't catch his name to be honest.
I think i'll do what someone suggested and take it in on Saturday when they are too busy to spare anyone.
Gary A
Yep and quick up an audible fuss if they give you the runaround. One of the advantages of buying from a brick n' mortar outfit as opposed to the net. Although all my experiences with Game in this area have been exemplary tbh.
GAmbrose
17-11-2006, 18:27
Lucky me I have the box and found the receipt.
And it's definately dying, it froze twice within an hour whilst I was playing Gears of War.
Gary A
FurbtasticMan
17-11-2006, 18:40
I just awaiting delivery of a 360, should I have waited for the PS3 !!!!
I've already read about a few broken PS3s on US forums and it's only been out a day. If Nintendo break their solid hardware record with the Wii i just might have to become a smelly retro gamer.
GAmbrose
19-11-2006, 02:14
Thanks for the sage advice.
I took it to Game this afternoon, and by chance the man I asked for help was the same one who I had spoken to the previous day. I explained that it was freezing in Gears of War and Call of Duty III and he said "I'll give it a good test, but look, even if I can't see anything wrong i'll give you a new console anyway", showed him my receipt (shipped 25th November 2005 apparently) and he went out back to test it.
After about 10 minutes he came back, said he couldn't even get it to load a game (Never personally had a problem with that) and had swapped it for a new console.
This new one seems quieter than my launch one as well. Guess it's had a few hardware revisions or something?
Gary A
Do MS contact you before shipping the console back? They got it on Tuesday and I've not heard anything since.
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