View Full Version : www.purelygadgets.co.uk
I warn people to stay away. Yes, the prices are cheap, but good luck with getting replies to emails or even anyone actually picking up the phone at times.
niceblokejohn
04-08-2006, 18:12
I'll add my agreement here. Wanted a very high value camcorder quickly, and kept following up the order due to lack of movement in the online tracking.
After constantly being told it was in stock, I'd get it in the 5 day time period etc etc, I rang up on the final day to be told it was sitting waiting for the parcel guy to pick up in an hour or two, and that their online order tracking can be wrong a lot of the time. (It was still showing the order as being at the first stage).
Rang up a couple of hours later, spoke to someone different, and was told the item not in stock and order not yet even through processing. Finally got a refund, and ordered from Pixmania.
Avoid. Deliberate lies aren't the way to treat your customers.
i cancelled my order. they still sent the camera a day after cancellation. is there anything i can do here like spk to credit card company?
i asked for email for someone senior i could send a mail too....and the cheeky lady gave me the following nowan@purelygadgets.co.uk
nowan=no one!!
i cancelled my order. they still sent the camera a day after cancellation. is there anything i can do here like spk to credit card company?
i asked for email for someone senior i could send a mail too....and the cheeky lady gave me the following nowan@purelygadgets.co.uk
nowan=no one!!
When you phoned to cancel, did they agree to refund (if they had already taken monies) or just to immediately stop the order ?.
If they agreed to stop the order, they shouldnt have then taken any money and as such this would constitute unsolicited goods if they had agreed to cancel.
They are now responsible for arranging pick up if they want THEIR goods back and should essentially pay you (presumably via a credit on your credit or debit card) so that if you agree, you can return their goods via the appropriate service.
If they have done something contrary to your instructions I would suggest that you ensure they send you sufficient payment to ensure you can send the item back via an insured and trackable service.
No doubt if the company is a bit of a shocker in the (lack of) customer service sense, they will argue the case but if you told them to cancel and they agreed over the phone, they should never have shipped the item.
Its definitely not in their interest to do this, especially with the distance selling regulations anyway ........
Good luck.
Hey there. They took payment as soon as i put order on. I sent a cancellation email at 12pm on Thursday 3rd Aug and called them up also about 4 hours later. I asked to cancel over the phone but their policy is to email cancellations. Therefore i still do not have a verbal or email confirm of a cancellation. I needed the camera for a wedding present and i had a hunch it wouldn't be delivered on time - I was right. I went out on Thursday evening and bought a camera off the high street.
By the way, if you thought CS at NTL and Bulldog was bad, wait till you try these cowboys. 90% of time the phonecall goes through to an automated answering service telling you to email, order online, or call during working hours. If 9.30- 5pm on a weekday are not working hours, then what is.
If you email, yuo don't get a response either. A friend of mine told me there are quite a few of these small companies who can undercut the whole street as they are a hub for a fraud called Carousel Fraud. All in all though, i am gonna stick to the reputable ones for the sake of £20. At least you dont get as much hassle
If theres no confirmation and no communication from the business, simply telephone your credit card company and raise a payment dispute with them.
You will obviously be able to demonstrate through your attempts at contact and your emails that the business has been unreasonable and non co-operative throughout.
The credit card company should credit your account and deal with the business, to avoid you wasting further time.
thanks for the advice mate. I have sent one last email to nearly ever address i can find for them. Tried calling several times too but no luck. I can't believe people can run companies like this these days. I iam surprised they got positive feedback elsewhere (amazon, pricerunner)
I know you run in to bad CS from time to time, but companies not replying to emails and not having a number you can get through on is utterly useless.
:mad:
Sometimes, if theres a chance that I may have to deal with a company for the first time, I often try to get hold of them on their "customer service" line and see how prompt the response is, or if they seem like they have product knowledge or are interested in talking to you.
Obviously its different strokes for different folks and I have no doubt that some companies that are purely web only, can operate just as well as those that offer you the traditional options, but from my point of view, if and when something does go awry, you have to make your point either verbally or face to face to get an appropriate level of response both from a speed and an appropriate (for the customer) resolution.
Best of luck with giving them one last opportunity to show some interest in your problem.
Do keep us updated though, because companies deserve to live or die based on their interest in who puts the food on their table .......
Cheers.
well, so far so bad. Not a reply from any soul from any of their emails. Tomorrow 11am. Wish me luck in getting my money back
Guys.....can anyone help? Credit card company cant help at the moment and edit are not replying to emails or picking up the phone.
Bypassing the swear censor is against the T&Cs.
daveb975
08-08-2006, 10:42
Good luck with getting this sorted.
I ordered a camera from them a couple of months ago, as they were the only ones who had a black version 'in stock'.
The money was debited from my card immediately, but when I eventually got through to them, I was told delivery should be about two weeks. I requested a cancellation.
I then found another company, who sent the camera the same day (before debiting my card!), and had excellent CS.
I thought I would have let my CC company deal with Purelygadgets, but they did refund me after about a week in the end. When I get home, I will see if I can find the direct email address of the lady I was dealing with - it may be of some help.
Dave: Details would be great. The way things stand its going to take me forever to get things in motion. At the moment i'm trying to sell it on to friends/family as the price was quite good in the first place.
daveb975
08-08-2006, 14:22
Try Lindaliu@purelygadgets.co.uk
tried emailing her already. Anyway, i managed to get hold of them on the phone. I am going to head in to their office and return the goods. End of a chapter soon
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