Cheap XB360 Pre Order Games @ Tesco Online

[internetuser]

Final Fight Street wise 24.97
Sonic Riders 26.97
Tomb Raider Legend 29.97
Godfater 36.97

Tesco (http://www.thedvdforums.com/jump2.php?url=http://tracker.tradedoubler.com/pan/TrackerServlet?p=898&a=60823&g=19972&url=http://www.tesco.com/entertainment/browse.aspx?Ns=P_Sort_Price&sortQueryString=N%3D4%2B4294312962%2B92&sort-go.x=15&sort-go.y=10)

can not get affiliet link to work

[shy1807]

That Final Fight Street Wise looks good, shame it's only 1 player offline though. :(

[jonpeat]

Final Fight and Sonic Riders + Godfather seem to be the x-box releases but the Tomb Raider one looks legit so I've gone for it :)

[delbert]

Thanks OP - preordered Tomb Raider

Delbert

[hannay]

Thanks OP - preordered Tomb Raider

Delbert

ditto :thumbs:

[internetuser]

Final Fight and Sonic Riders + Godfather seem to be the x-box releases but the Tomb Raider one looks legit so I've gone for it :)

image shows the 360 version as does description so who knows....

[Epicgames]

gone for Tomb Raider.

Cheers

[Uridium]

Cheers - I've had a pop at Tomb Raider too :thumbs:

[jan08]

Tomb Raider for me too. Cheers OP

[Steve39]

Gone for Tomb Raider n'all. Cheers internetuser.

[Tyler Durden]

Tomb Raider Legend is £29.99 at Amazon.co.uk (http://www.thedvdforums.com/jump2.php?url=http://www.amazon.co.uk/exec/obidos/redirect-home?tag=thedvdforums-21&site=dvd) with free shipping

Edit

Scrap that I was looking at the Xbox version, sorry all :brickwall

[dvdric]

Thankyou orded tombraider

[kopman]

Tomb Raider Legend is £29.99 at Amazon.co.uk (http://www.thedvdforums.com/jump2.php?url=http://www.amazon.co.uk/exec/obidos/redirect-home?tag=thedvdforums-21&site=dvd) with free shipping


have you got a direct link? i can only find it for the ps2/xbox but not the 360.

[basegreen]

Tomb Raider Legend is £29.99 at Amazon.co.uk (http://www.thedvdforums.com/jump2.php?url=http://www.amazon.co.uk/exec/obidos/redirect-home?tag=thedvdforums-21&site=dvd) with free shipping

No it isnt, it's 39.99. Go to the 360 section, search for tomb.

[kopman]

No it isnt, it's 39.99. Go to the 360 section, search for tomb.


thats what i found, but it's an old link isn't it?

still don't think it's £30 on the 360 though. best stick with tesco if your going to buy it.

[Alan b]

can not get affiliet link to work

Then why didn't you mail us about it ?

[internetuser]

Then why didn't you mail us about it ?

No access to email at the time. sorry

Is Tomb Raider meant to be much cop ?

[tezmo]

anyone know if the vultures at Tesco like to pound your plastic straight away, or at point of shipping?

[jtarry]

gissing

can you mail me about phoenix wright [see my thread

http://www.thedvdforums.com/forums/showthread.php?t=412652 ] - CHeers :)

Internetuser - Sorry to butt in

[MarcusUK]

Thanks OP. Gone for Tomb Raider.

[Francis]

No access to email at the time. sorry

Is Tomb Raider meant to be much cop ?
It looks beautiful visually and the gameplay seems to be more along the lines of the first few Tomb Raiders. Hopefully it is anyways, the last couple in the series were rubbish.

edit - and gone for it as well. Thanks :)

[Alan b]

No access to email at the time. sorry

Then use this please - http://thedvdforums.com/forums/images/buttons/report.gif

[basegreen]

gissing

can you mail me about phoenix wright [see my thread

http://www.thedvdforums.com/forums/showthread.php?t=412652 ] - CHeers :)

Internetuser - Sorry to butt in

Sorry about that - I have replied.

I am looking forward to this new tomb raider, even though I havent played the last few.

[dannywonderful]

Ordered Tomb Raider. Thanks to the OP.

[Cenobite]

Final Fight isn't coming out for the 360, Tesco have their ad wrong

[HugoMorse]

Final Fight isn't coming out for the 360, Tesco have their ad wrong

HMV have made the same mistake.

[Cenobite]

HMV have made the same mistake.

Must have

http://www.capcom-europe.com/gamesheet.aspx?game=finalfightstreet

Thats from the horses mouth so to speak.
XBox & PS2 only

[Welshlad]

Thanks, gone for Tomb Raider

[john316]

Don't trust Tesco Online TBH - they'll just send you the Xbox version I'm sure instead :D

[Jonnyrepp]

Went for Tomb Raider - Thanks to the original poster :)

[Sammy709Sony930]

Tesco suck big style, in the past I've had most of my "bargains" cancelled.

However, plumped for Tomb Raider for £31 odd delivered. Seems a good price for what should be a great game.

[Pants_Moustache2000]

gone for tomb raider, cheers !

[MrLee]

Thanks OP. Just ordered Tomb Raider.

[Goblin]

thanks OP, went for Tomb Raider.

I don't hold much hope of Tesco actually get it right though.

[Zaichik]

I've also plumped for Tomb Raider - ta! :thumbs:

[Tyler Durden]

Just ordered Tomb Raider (and I don't even have a 360 yet) used a couple of Tesco vouchers I got in the post today to bring the total to £23.10 :thumbs:

[tezmo]

Tomb Raider is £31.99 shipped (or £28.79 if you have Virgin credit card) at Virgin Megastores Online (http://www.virginmegastores.co.uk/invt/687150) :thumbs:

[T4V]

Godfater 36.97
Is that a Freudian Slip or what? ;)

[FEvans]

how do you get it so cheap with a virgin credit card. i have one so what do i have to do.

[tezmo]

http://www.virginmegastores.co.uk/page/virginmoney

[FEvans]

cheers

[Charles Bronson]

Tomb Raider is £31.99 shipped (or £28.79 if you have Virgin credit card) at Virgin Megastores Online (http://www.virginmegastores.co.uk/invt/687150) :thumbs:

Shows £38 for me. And nowhere to be seen on the Tesco site

[tezmo]

it has indeed gone up - the tesco price was a while ago.

[internetuser]

OUR PRICE:£37.99 @ Virgin now

[Francis]

Forgot I'd ordered this untill I got a reminder email from Tesco earlier.
Item link in my account gives an error, Tombraider doesn't show up under XB360 games and it doesn't mention XB360 anywhere in my account or order confirmation :suspect:
A regular Xbox version is going to turn up isn't it :D

[john316]

Bank on it :D

[gavinhanly]

Hmm - same for me. And just noticed that nowhere on the original order does it say 360. I have a bad feeling about this...

[internetuser]

i got an email today saying my pre order was still on back order with release date 7th April

[moko7t8]

same here i'm concerned i have ordered the xbox version

[Pete47NR]

there is also no mention of the xbox version on the site. Only for the PS2.
guess we'll have to wait and see what happens.

[Alan b]

Moving to Suppliers & Shopping Forum

[Sammy709Sony930]

Tesco suck big style, in the past I've had most of my "bargains" cancelled.

However, plumped for Tomb Raider for £31 odd delivered. Seems a good price for what should be a great game.

Yeah, looks like they have removed the page from the website. This will be cancelled I'm sure.

[Sammy709Sony930]

Called them to ask which platform my Tomb Raider order was for and after 5 mins the CS person said "I don't know. Let me find out and e-mail you".

Arse elbow.

[dan39]

Just ordered NHL2K6 for the 360 at £29.97
Not a bad price I reckon!

[Pete47NR]

I suggest you all check your orders for TR as the link for the game on your order, now takes it to the Xbox version (with an RRP of £39.99 and priced at £39.97. Fantastic saving of 0.02%!!! :shrug: ) Have emailed them to confirm that my order is for the 360 version as that is what I ordered!
TR is listed again for the 360, but at a lovely price of £47.49 :razz:

[chas]

I suggest you all check your orders for TR as the link for the game on your order, now takes it to the Xbox version (with an RRP of £39.99 and priced at £39.97. Fantastic saving of 0.02%!!! :shrug: ) Have emailed them to confirm that my order is for the 360 version as that is what I ordered!
TR is listed again for the 360, but at a lovely price of £47.49 :razz:

just called them, they said my order was for the xbox version and not the 360 version, i explained when i ordered that it was the 360 version, they were having none of it and said it was the xbox version i ordered, so i just cancelled it :(

[moko7t8]

must contact them as well as I can't be bothered returning an xbox version i have no intention of keeping.

[Pete47NR]

I'm going to wait for my email tomorrow and see what they say! It's obviously an error. It all seems quite funny to me as we ordered the 360 version, we are apparently going to be getting the Xbox version, yet we are paying the price of the PS2 version. :?: :?:

[MrLee]

Well I've just been called a liar by the customer services manager. I've been told that my order is now for the normal Xbox version and that I must have made a mistake when I ordered. Stupidly I didn't get a screen grab. I'm not too bothered about not getting the game at the price but to change people's orders and then lie about it really vexes me.

Ah well, no more orders for Tesco online from me!

[moko7t8]

anyone take a screen grab?

[Pete47NR]

Maybe a letter to that Nicky Campbell and that bint with nice legs wouldn't go a miss :thumbs: Espcially as he called you a liar. Outrageous behaviour! :mad:

[rwniel]

I had a feeling something like this would happen, so I took a screen capture (http://www.swanley.info/Misc/tesco-order.jpg) from the order screen showing the original XBox 360 details; I've placed a copy of this on my web site space in case it's useful for anyone wishing to prove their original order.

Robert

[Pete47NR]

:notworthy :notworthy :notworthy :notworthy :notworthy :notworthy

[MrLee]

I had a feeling something like this would happen, so I took a screen capture (http://www.swanley.info/Misc/tesco-order.jpg) from the order screen showing the original XBox 360 details; I've placed a copy of this on my web site space in case it's useful for anyone wishing to prove their original order.

Robert

Good man. Complaint email sent. Thanks a lot. :thumbs:

[moko7t8]

I had a feeling something like this would happen, so I took a screen capture (http://www.swanley.info/Misc/tesco-order.jpg) from the order screen showing the original XBox 360 details; I've placed a copy of this on my web site space in case it's useful for anyone wishing to prove their original order.

Robert

GENIUS!!

Now to complain

[chas]

Good man. Complaint email sent. Thanks a lot. :thumbs:


what email addy did you use, cant find it on their site

[MrLee]

what email addy did you use, cant find it on their site

I used the one that they'd used to send me the confirmation email and order update spam mails

customer.services@tesco.co.uk

I fully expect not to get a reply.

[Uridium]

I cancelled mine yesterday. Good luck with all you guys having a go at Tesco though - will watch with interest.

[Sammy709Sony930]

I phoned them last week and the CS bloke confirmed it was the 360 version. No need to expect differently :nuts:

[Francis]

Phoned them today and the girl confirmed my order was for the Xbox version. Explained that when I ordered it was the 360, she went away, came back and apologised that there had been some sort of mistake.
Fair enough for me, just cancelled the order and will wait and see if I can get it cheap somewhere down the line.
If they'd said that I'd never ordered the 360 version or made out I was lieing I'd have argued and used the screengrab as proof out of pure stubborness though ;)

[Sammy709Sony930]

I HATE TESCO ONLINE!!!!!!!!!!!

They have frigged the link from your order to point to the XBOX game!!!!!!!!!!!

Last week the link was dead. This week we are linked to XBOX game. There is also a page that has the 360 version for 47 odd quid.

http://www.tesco.com/entertainment/product.aspx?R=693419&bci=4|Games*4294312962|Xbox%20360*92|Coming%20Soon

So called for the 3rd time to check which platform this is for. They are now 110% adamant that its for the XBOX. Last week a CS bloke assured me it was for the XBOX 360.

I urge anyone to call and give them abuse over this. I did mention that I has a screengrab but the CS guy was adamant I was going to receive the XBOX game.

They kept urging me to cancel and re-order the 360 version.

I just left it that I had ordered the 360 version and fully expect to receive it.




Looks like Tesco have done us over again! (After all, we all know this is a losing battle).

[Welshlad]

can you cancel online then?

[MrLee]

Phoned them today and the girl confirmed my order was for the Xbox version. Explained that when I ordered it was the 360, she went away, came back and apologised that there had been some sort of mistake.
Fair enough for me, just cancelled the order and will wait and see if I can get it cheap somewhere down the line.
If they'd said that I'd never ordered the 360 version or made out I was lieing I'd have argued and used the screengrab as proof out of pure stubborness though ;)

This is my point exactly. Mistakes happen, if they had said 'sorry we messed up' I'd have cancelled and left it at that. All I want now is a formal apology for how I was spoken to.

[Sammy709Sony930]

This is my point exactly. Mistakes happen, if they had said 'sorry we messed up' I'd have cancelled and left it at that. All I want now is a formal apology for how I was spoken to.

BUT, this thread also mentioned another place (Virgin IIRC) where you could have preordered this title for about the same price. This is no longer available, so my take on it is that Tesco have shafted us. They have been soooo sneaky removing the web page and now replacing it with an XBOX one.

I know we have NO CHANCE of getting the Xbox 360 version out of Tesco, but I don't think everyone should accept that they ordered an XBOX version of this game.

If you search back through this thread you'll see that I doubted this would come off from Day 1, it is TESCO we are talking about after all.

[bozman]

Interesting reading...

Tesco hold no stock themselves so some of you may be pleased to know that Tesco have not renewed their contract with their existing games/dvd supplier and the contract is up within the next couple of months.. Not yet sure whether a new supplier has been chosen or whether the contract is still out to tender. Let's hope they don't go with the other largest UK wholesaler for Home Entertainment who are not much better :(

[john316]

Looks like Tesco have done us over again! (After all, we all know this is a losing battle).

:lol: - I knew I'd be right

[Tyler Durden]

I've just spoken to CS, the guy said the order was for the Xbox verison and that he'd have to cancel the order, I told him not to and that I had screen grabs. He told me to email them (in bmp format) to issupport@tesco.co.uk with the order number that they would look into it.

[Tyler Durden]

I know we have NO CHANCE of getting the Xbox 360 version out of Tesco, but I don't think everyone should accept that they ordered an XBOX version of this game.


I did get a 360 premium pack & Elder Scrolls 4 Oblivion for £225 from Tesco last week (instore) so not that bothered if this doesn't come off.

[moko7t8]

I've just spoken to CS, the guy said the order was for the Xbox verison and that he'd have to cancel the order, I told him not to and that I had screen grabs. He told me to email them (in bmp format) to issupport@tesco.co.uk with the order number that they would look into it.

keep us informed as i relly want this honoured

[Pete47NR]

Well it took Tesco 2 days to reply to my email......
*****************************
Thank you for your email.

I have checked your order as requested and can confirm that the order pkaced is for the XBOX format.

If you wish to purchase this game in the XBOX 360 format you will need to cancel the current order and place a new order for the XBOX 360 version.

As the game is not released until 07/04/2006 you still have time to order the game for despatch on the release date.

To cancel an order please follow the instructions below;


1. Log into your Tesco.Com account.

2. Click on the 'My Account' link and under the heading 'Orders' select 'Your Extra Orders' option.

3. Please click on the link 'Make a cancellation' on the corresponding order you wish to cancel or delete order lines.

4. To delete the whole order please cancel each line individually.

5. You will receive an email confirmation when the cancellation has been successfully processed.



If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting xxxxxxxxxxxxx

Kind Regards

***************************

So I've replied with the screen cap attached. See what happens now!

[Sammy709Sony930]

I got an e-mail from them too ...

Thank you for your email.

Please see "my Account" "My Extra orders" for status of delivery and Genre of
order. It appears that you have ordered the Xbox version.

If you have any further queries please do not hesitate to contact us at
customer.service@tesco.co.uk quoting XXXX.

Kind Regards


James Duke
Tesco Customer Service


Thing is, if we receive the XBOX version , then we have a very good case for complaining to trading standards, all thanks to the screen grab!

[blender]

if you recieve the xbox version. Accept it as an unsolicted gift and then ask them to send you the xbox 360 version.
Its worked for me before with other stores. Look up the distance selling act for full info or the advice available on bbc watchdog.

[MrLee]

Just had a similar response although they conveniently forgot to mention the screenshot I sent them... :suspect:

Have responded asking them to explain the screenshot.



Thank you for your email.

Firstly, I was very concerned to learn of your disappointment with the way in
which we have handled your complaint. I can only apologise, most sincerely, for
any additional annoyance that has been caused.

May I reassure you that we are a company committed to provide the very best in
terms of customer service. Therefore, it is most disappointing when a valued
customer is unhappy with any aspect of our operations.

Unfortunately upon checking your order I have found that the Xbox standard
version of the game was ordered.

I am unable to explain how this was the case, however I can confirm that the
order was not changed in any way after confirmation of the order.

When confirmed by yourself the Xbox standard version of the game was in your
basket and checked out.

I see that you have also decided to cancel your order.

There was no intention to cause any further annoyance or upset. It is always a
matter of regret when one of our customers remains dissatisfied, but I hope,
despite this we can still look forward to your much valued custom.

[Pete47NR]

Dear Watchdog .........................

:thumbs:

[Tyler Durden]

Just checked my order online and after I expressly told the guy in CS NOT to cancel the order I notice that the buggers have now cancelled it :(

[rwniel]

I wonder if Tesco can explain how we all 'erroneously' ordered the wrong version as at the same time conveniently ignoring the details we've clearly given them. Had they owned up and held their hands up, then it might have been acceptable. However, I think to accuse someone of lying or making a mistake with their order is very shoddy behaviour.

Robert

[Tyler Durden]

I've just remembered that I used some clubcard vouchers on my order (£8 worth) I hope these haven't been lost when they cancelled my order :(

Update :-

I've just spoken to a very helpfull guy on the .com CS team, I emailed him the screengrabs and waited while he checked them. He agree that the initial order was for the 360 version and that if I reorder the 360 version and call him back after I get it that he'll ensure that I only get charged the £29.97 less the clubcard vouchers I'd used :clap: :clap:

[MrLee]

I've just remembered that I used some clubcard vouchers on my order (£8 worth) I hope these haven't been lost when they cancelled my order :(

Update :-

I've just spoken to a very helpfull guy on the .com CS team, I emailed him the screengrabs and waited while he checked them. He agree that the initial order was for the 360 version and that if I reorder the 360 version and call him back after I get it that he'll ensure that I only get charged the £29.97 less the clubcard vouchers I'd used :clap: :clap:

Don't suppose you got a name did you?

[Sammy709Sony930]

Dear Watchdog .........................

:thumbs:

As soon as I receive the XBOX version of the game, thats exactly what I'll be doing mate! (trading standards too).

Tesco are very clearly at it here.

[moko7t8]

I've just remembered that I used some clubcard vouchers on my order (£8 worth) I hope these haven't been lost when they cancelled my order :(

Update :-

I've just spoken to a very helpfull guy on the .com CS team, I emailed him the screengrabs and waited while he checked them. He agree that the initial order was for the 360 version and that if I reorder the 360 version and call him back after I get it that he'll ensure that I only get charged the £29.97 less the clubcard vouchers I'd used :clap: :clap:
WOW,
see if you can get a name so that I can call.

[Pete47NR]

Stuff this. I'm going to Watchdog. Sent them a copy of the screen grab and got this. No "Sorry, we ballsed it up!" As far as I'm concerned, at the time I placed the order, the information on their website was showing that I ordered the 360 version and they have changed now chaged it. All they had to do was apologise for getting it wrong, but it is still my fault for ordering the incorrect item!!

Thank you for your email.

Please accept my apologies for the problems encountered with this order.

I have checked with our supplier and they have confirmed that the item number 687150 is for the Xbox Game only not the Xbox 360 Game.

I do apologise that this may be disappointing for you but unfortunately the order placed is for the XBox Game and if you require the Xbox 360 Game you are required to place a new order.

Again I apologise for any confusion. If you wish to cancel this order this can be done on line or if you let me know I will request cancellation here for you.

Thank you for your time and patience.

If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting xxxxxxxxxx.

Kind Regards


Louise Morrow
Tesco Customer Service

[MrLee]

RESULT!! :clap: (assuming they honour the refund...) :suspect:



Thank you for your reply.

Thank you for sending a screen shot of the Xbox 360 game showing at £29.97.

I am unable to explain why this was, as it is now showing the correct price on
the website, however, we will honour the price of the game if you choose to
re-order this.

We are unable to amend the price before it is despatched, however, if you
contact us when the order arrives we will refund the £10.00.

Please accept my sincere apologies for the inconvenience caused.

If you have any further queries please do not hesitate to contact us

[moko7t8]

i will let you know what they reply to me.

[Pete47NR]

I'm not having alot of luck with this. The thing that really annoys me is that they still haven't admitted their fault! They changed my order without informing me and I'm :mad:



Thank you for your reply.

I am sorry that you are unhappy with my last email.

We do aim to offer our customers the very best service possible and I apologise that we have upset you in this way.

The item number ordered was for the Xbox Origional Game not the Xbox 360 Game and again I apologise for any confusion.

I appreciate you sending in the copy of your screen shot but unfortunately the item number for the order was not for the Xbox 360 Game.

Tesco.com operates separately from Tesco Stores Limited and therefore the terms and conditions related to our website are stated and you are asked to agree to these terms and conditions when signing up for our delivery service. It is not assocated with Tesco Stores Limited.

Again, if you wish to cancel this order, this can be either be done online or I can action it for you here.

Thank you for your time and patience.

If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting xxxxxxxx.

Kind Regards


Louise Morrow
Tesco Customer Service

[Sammy709Sony930]

Send the JPG of the screengrab, they do seem to be coming round a bit ...

E-mail from CS:

Thank you for your email.

I now see that this issue is all about. If as I suspect the producers of this
product are sending out a dual purpose disk That will play on both versions.

If this is not the case then please contact me by return after receipt of item
from Tesco.com/Extra
I will then get this resolved for you.

If you have any further queries please do not hesitate to contact us at
customer.service@tesco.co.uk quoting

------------

At least there is some middle ground now! Although we all know there ain't a dual purpose disk.

[jonpeat]

Just cancelled my order, knew that tesco didn't know their ass from their elbow and this has just re-afirmed it!

[MrLee]

Well I've just placed my replacement order for the Xbox 360 version which like the previous one doesn't actually specify 360 at all on the order. :suspect:

Let's hope I get my £10 refund when I ask for it otherwise I'll be mightily annoyed!

Wish me luck!

[moko7t8]

i can't get anyone to agree to the £10 refund.

[dbilsborough]

just noticed this :brickwall luckilly I took a screenshot so time to get my legal eagle (wife) on the case me thinks. Tesco...nobody ever helps :doh:

[gavinhanly]

Can anyone post the screenshot here? Or send it to me?

[MrLee]

Can anyone post the screenshot here? Or send it to me?

You should be able to see it earlier in the thread. Possibly on page 2.

[gavinhanly]

Ok thanks.

Now - having been involved in several CS issues in the company I work for, it's clear that they should all be very aware of this problem.

Going by the above correspondence, it would certainly have been flagged up by now that there was a problem with the item - and all the "I'm sorry, I didn't know there was a problem with this item" either says one of two things - their customer service set up is terrible and they have no way of dealing with problems like this and that the communication inside the CS department in nought. For a company like Tesco? Highly unlikley.

The other explanation is that they are aware of the problem, yet have decided to treat them all on a case by case basis. I.e. if you shout loud enough, then you might get lucky. Or if you took a screen capture etc..

So, given that they would have actively had to change the image on the picture to show the xbox version - assuming that is what happened - at that point, they should have contacted customers to let them know. As they have not done this, and we have documentary evidence (both the screenshot - and more importantly, this thread) they should be liable to send out the original product. It wasn't a clear "misprice" as it was possible at the time to get the game at a similar price from Virgin.

All very dodgy ground for them to be on, to be honest. Especiall from a PR perspective.

[Steve39]

I emailed them yesterday when I noticed this thread. As I was at work I didn't have access to the screenshot I'd taken so used the one on these forums.

This is the reply I got back today.

*******************
Thank you for your email.

The order you placed was for the XBox version of the game and not the 360 version. Unfortunately the email link to this product was incorrect but the order placed was for the Xbox version. The screenshot you have sent in has appeared on certain message boards and it appears that your name has been blanked out where the remainder of the screenshot is clear rendering the screenshot invalid.

If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting XXXXXXXXX
*******************

I was utterly disgusted at this so have sent this reply.

*******************
Yes the screen shot is from a message board but that is the product I ordered (the 360 version!). I was at work when I saw YOUR error so didn't have access to my home pc to get the screen grab that I took at the time. I will email you this when I get home.

None of this changes the fact that when I placed the original order on 22nd Feb it clearly stated it was the 360 version I was ordering. Not the xbox version you have changed it to now. It is clearly TESCO who are in the wrong here and I find it totally abhorrent that you are trying to pass over your mistake as an error on my (and countless other customers) part.

Please put my order on hold until you have rectified your mistake (as it's due to be dispatched tomorrow). I do not want to take charge of a version that I have no use for.
************************

I'm now not going to let this drop due to their attitude. It totally stinks.

Steve.

[Sammy709Sony930]

VICTORY SEEMS TO BE WITHIN OUR GRASP ...

Dear Sir,

Thank you for your e-mail message.

I have looked into your original emails and can confirm
that it would appear that when you placed your order the wrong picture
was on the item you selected.

Please return the game if the item is unsuitable and if you choose to
replace the order
I will honour the price from your screen capture £29.97 for the new order
of an xbox 360 Tomb raider game.

I would like to apologise of the inconvenience caused

Regards

Gillian Bowman
Team Leader

[dbilsborough]

It's a little more fundamental that that Mrs Tesco!

1)The web page had the Xbox 360 picture
2)The web page had Format: Xbox360 on it
3)The web page was in the path Games > Xbox360 > Coming soon > Tombraider Legend

A little more than simply the wrong picture!


http://www.nbnw32820.pwp.blueyonder.co.uk/tombraider.jpg


VICTORY SEEMS TO BE WITHIN OUR GRASP ...

Dear Sir,

Thank you for your e-mail message.

I have looked into your original emails and can confirm
that it would appear that when you placed your order the wrong picture
was on the item you selected.

Please return the game if the item is unsuitable and if you choose to
replace the order
I will honour the price from your screen capture £29.97 for the new order
of an xbox 360 Tomb raider game.

I would like to apologise of the inconvenience caused

Regards

Gillian Bowman
Team Leader

[Sammy709Sony930]

It's a little more fundamental that that Mrs Tesco!

1)The web page had the Xbox 360 picture
2)The web page had Format: Xbox360 on it
3)The web page was in the path Games > Xbox360 > Coming soon > Tombraider Legend

A little more than simply the wrong picture!


http://www.nbnw32820.pwp.blueyonder.co.uk/tombraider.jpg

Yip, told Mrs Tesco that it clearly said Xbox 360 too and that I still expect to receive the 360 version tomorrow and not the plain vanilla XBOX.

Please feel free to cut-n-paste the Mrs Tesco e-mail when sending in your complaints. They truely are a shower.

[moko7t8]

still waiting for an answer back from them myself

I can't believe they will honour some and not others.

[blender]

to remind people of my earlier post. if you recieve the wrong version tommorow, tesco have no right to charge you under the distance selling act. A plain xbox version should be regarded as an unsoliceted gift - (something you did not ask for or were expecting)

If tesco try and charge you get your credit card company onto them for a full refund or ask them where the 360 version is.... BUT KEEP the plain version they send you no matter what the next step.

[Goblin]

don't fret, I just got of the phone and they've said they're aware of the problem and despite it showing the XBOX version we will be sent the 360 one.

I fully expect to be dissapointed when it arrives! :lol:

[gavinhanly]

I just got this reply - so I hope that is indeed the case, Goblin...


Thank you for your email.

It is the xbox game which is ordered. However this will play on the 360 as there is a crossover between the 2 mediums.

If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting TES2032752X.

Kind Regards


James Duke
Tesco Customer Service


Give...me...strength....

[Goblin]

I just got this reply - so I hope that is indeed the case, Goblin...
well the guy couldn't have been clearer mate but in all honesty nothing is certain with Tescos, I still expect to recieve an Xbox version. :(

[Vox]

Who knows - maybe you'll receive the Tomb Raider DVD, as "this will play on the 360 as there is a crossover between the 2 mediums"... :oh-hum:

[gavinhanly]

Here was my reply:

Hi - the Xbox and Xbox 360 are completely different games.

The Xbox version will not play on the Xbox 360 for a period of weeks/months depending on when Microsoft update their software. The Xbox 360 version is also considerably enhanced over the Xbox version. To put it into context, this would be like ordering a CD and receiving a cassette tape.

If someone is telling you that these are the same, they need to be corrected as soon as possible.

I, and large amount of people from a forum I frequent - so this is not an isolated case, ordered the Xbox 360 version from you as it was offered at a decent price - so this is what I am expecting to receive. I guess someone would have had to correct the site at some point and link to the xbox version instead - but no one who bought the 360 version was informed that there was a problem with our orders until suspicions were raised by a "reminder" order which did not contain the details of the console the game was for.

Someone on the forum has reported that tesco are indeed aware of the problem (the game was advertised within an Xbox 360 section of your site, and had a picture of the Xbox 360 version alongside) and that people will be sent out the correct 360 version (which I again stress, is not the same as the Xbox version).

Can you please confirm that this is the case and that I will be receiving the correct version? I'd rather not have to go through the process of sending it back and waiting for the correct replacement.

[mklion123]

here's me sitting here having placed my order on the 23rd for £29.99, and now just seen this thread and have'nt got a clue what there sending me now?
could be some fun and games in the morning, and I'm not talking about tombraider :nuts:

[Steve39]

Just fired off my copy of the screen grab to them. Let them try and say this one is "Invalid".

[jan08]

Sent them an e-mail with the screen grab yesterday and got nowhere, now have a despatch mail so I'll wait and see. I'd like to see a repeat of the wine offer of a couple of years ago and get the game free....

[Little_Dragon]

Wasnt aware that they were trying to back out of it, mines arrived today and its the xbox version.

Will have to e-mail them.

[Martyn21]

I too go the xbox version! Not happy.

Called the tesco online: 0845 7225533

Talked to a very helpful woman and mentioned Gillian Bowman honered the price for a guy on the forums (Sammy709Sony930)

So is going to speak to Gillian and let me know when the 360 version is going to be dispatched. :)

So if you have a problem call the number and mention Gillian. It will prove that we are all right and not stupid and ordered a XBOX version.

[jasonjbj]

got to send it back
order new one at full price
then phone them when i recive it and get refund back to the orginal price
lol lol

[Goblin]

recieved an XBOX version today, complete morons.

Tesco prove to be the worst Online Supplier once again! I'm not paying to send it back, this is their problem.

[dbilsborough]

just on the phone now, having a real battle with them :brickwall

she keeps saying "well, you ordered the wrong thing" oh FFS! :doh:

waiting for a supervisor now.....


tore a strip off the supervisor, who again tried the "well according to my screen, you ordered the wrong thing" line.

Eventually she says "it's been going round the Internet chatrooms and the like you know how it is"

I now have to send it back to the freepost address and have reordered. They will refund a tenner when the new game arrives as long as I ring them.

Tesco always leave me feeling like their problem is my problem. :shrug: :brickwall :doh:

[gavinhanly]

But this is so stupid - they'll be getting way more calls today now that everyone's received the wrong item. We've been giving them a week's warning by questioning this early - they should have had plenty of time to get their act straight. Very dumb indeed...

[mklion123]

got the normal xbox copy, just sent off an email after getting nowhere on the phone, they just said I should send back the game and reorder at full price, have I got MUG stamped on my forehead?
don't answer that.... :suspect:
they also claimed that the email they sent me confirmed I ordered the normal version, but it doesn't, nor does the site when you check your outstanding/previous orders, I hate being lied to by CS.

[Steve39]

I had a reply last night saying that they're not budging on this and that *I* had ordered the incorrect item. Even though I'd sent them my screen grab where the image was of the 360 version, it was in the 360 section and the price was £29.95.

Sent one back asking to speak to Gillian Bowman and copied in her letter from here. Still waiting to hear back. But in the meantime they've shipped the wrong item to me even though 2days ago I asked them to put it on hold until we'd resolved the issue.

Shockin CS all round from Tesco.

Steve.

[Martyn21]

I've been told to Send back the old one for a refund. I've reordered it at full price and will need to call with my Ref no for the £10 refund :)

[mklion123]

why not just replace it, oh no that would affect some target figures they will spout on about some time in the future

[Sammy709Sony930]

If you have received the XBOX gave you should contact Trading Standards. Tesco have tried to defraud you by sending the wrong goods!

Its like ordering a Mondeo Ghia and being sent a Mondeo LX.

*WE* know what we ordered.
TESCO have since changed their web-page, but have clearly been CAUGHT by the abundance of screen grabs!

I'm at work, but if I get home and have the XBOX version I will be contacting both Tranding Standards and Watchdog, just as I told Tesco in my 10+ e-mails to them.

[blender]

I've been told to Send back the old one for a refund. I've reordered it at full price and will need to call with my Ref no for the £10 refund :)

Dont send back anything!! According to the law, you can keep the item as a "free gift" since you did not ask for it.

They are also oblidged to send you the game you ordered at the price you ordered (if they took the money from your bank account.)

Tesco know this and are trying to salvage any money they can. I don't know why people are ignoring my posts. Am I wrong?

See Distance Selling Regulations 2000 (Reg.24) , If the item is unsolicited, the sender's right to both the item and/or payment are extinguished.
So item becomes an unconditional gift.

This has worked to my favour in the past. See http://www.thedvdforums.com/forums/showthread.php?t=411906&page=2 for a letter template.

[WildWayz]

Dont send back anything!! According to the law, you can keep the item as a "free gift" since you did not ask for it.

They are also oblidged to send you the game you ordered at the price you ordered (if they took the money from your bank account.)

Tesco know this and are trying to salvage any money they can. I don't know why people are ignoring my posts. Am I wrong?

That's not true m8 - it isnt classed under the same procedure as an unsolicited gift as it is a mistake somewhere along the lines. The fact tat you ordered a Tomb Raider game from Tescos (ignoring the problem in hand) is enough for them to null your "unsolicited goods" arguement.

[blender]

That's not true m8 - it isnt classed under the same procedure as an unsolicited gift as it is a mistake somewhere along the lines. The fact tat you ordered a Tomb Raider game from Tescos (ignoring the problem in hand) is enough for them to null your "unsolicited goods" arguement.

Admitedly, I'm no expert. But according to the screenshots, there was no obvious mistake - just a cheap price that many assumed was a mistake.

[dbilsborough]

That's not true m8 - it isnt classed under the same procedure as an unsolicited gift as it is a mistake somewhere along the lines. The fact tat you ordered a Tomb Raider game from Tescos (ignoring the problem in hand) is enough for them to null your "unsolicited goods" arguement.

Indeed, and the fact that they give you a freepost address to send it back to further strenghtens their case. No freebie here I'm afraid :nono:

[blender]

Indeed, and the fact that they give you a freepost address to send it back to further strenghtens their case. No freebie here I'm afraid :nono:

oh well, that ends my career as an armchair lawyer.

[WildWayz]

we're all armchair lawyers :P
Having said that, Tescos were EXTREMELY underhand - but not surprising. They are shocking. One manager acused me of stealing a mobile phone - bought a PAYG one and got to the office to discover there was the charger, facia and instructions but no sim card, no phone etc! Went straight back there any the checkout person said she had never seen me (I was there 10mins ago!) and I had to fight with their head office!

[gavinhanly]

This does really seem to be heading to Watchdog territory. It's clear they made an error - we can probably gather dozens of people to back this up. At what point do they actually realise that writing off the extra £10 will be easier than the amount of trouble we're currently causing, and the potential bad press around the corner?

[Sammy709Sony930]

This does really seem to be heading to Watchdog territory. It's clear they made an error - we can probably gather dozens of people to back this up. At what point do they actually realise that writing off the extra £10 will be easier than the amount of trouble we're currently causing, and the potential bad press around the corner?

I have given them plenty of warning that I would be doing this, They have only themselves to blame. Need to make do with the demo for now (I assume everyone knows the playable demo is now on LIVE?)

That'll be "now" and not "not"!

[Steve39]

You can put my name down. I'm going to have to call them when I get back from work as I'm getting nowhere with the CS via email. All the evidence states that they have made the mistake yet they still insist that it's the customers that are ordering the wrong item (because of the product code). How are we ment to know what the product code is for each item? Customers go on Product Picture, Description and Price not Product Code.

[Pete47NR]

I've already written to Watchdog at the start of the week. I threatened them with watchdog and trading standards. Since then, they've been ignoring my emails. ALso cancelled my order, but mailed them to tell them I was doing so because they were being a bunch of self abusers ;)

[Sammy709Sony930]

I've already written to Watchdog at the start of the week. I threatened them with watchdog and trading standards. Since then, they've been ignoring my emails. ALso cancelled my order, but mailed them to tell them I was doing so because they were being a bunch of self abusers ;)

Any reply yet? I'm sure if they start getting few calls/e-mails they will take an interest.

If anyone has not been to their webbie, you can leave them a voicemail or fill in an online form with details of your complaint. It doesn't take long at all.

[Pete47NR]

Not heard a thing yet, but I think it'll all kick off today! Hopefully they will get quite a few complaints.

[Steve39]

Just filled out the watchdog form. Suggest everone else does too.

http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_online_purchasing.shtml

[ajr90]

Got my copy of Tomb Raider this morning - for the Xbox, even though I'd ordered the 360 version (like everyone else here). I only found out two days ago when someone mentioned it in the gaming forum, and promptly emailed them about it. Only response I got was a form email saying they'd received it - and that took several hours to turn up.

Not happy at all, especially as when my brother phoned customer services for me today, they seemed to tell him that I should "Send the game back and place another order for the right one". Yeah, right, like I'm now going to pay more to get what they should've sent me in the first place. :razz:

I think I'll give them until tomorrow to reply to my email, and then I'll be going to Watchdog as suggested above. Can't hurt any.

[Steve39]

exactly ajr. I think even if watchdog just contact them It might give them enough of a kick to admit their error and do something about it.

What really narks me is that the CS guy I spoke to wouldn't even entertain the idea that other people were getting 're-order at the same price' offers as "each issue is dealt with individually so can't comment on what other people have been offered". :shrug:

[Bapapapa]

Ahhh the fabled Tesco Online 'customer service..' :lol:

[Goblin]

I sent mine back to a freepost address and re-ordered the 360 version, apparently I then ring back and they refund the differance ... it sounds simple enough but then again, they did blantanly lie to me yesterday.

[jacko217]

i too recieved the xbox version what crock of @%$£ ,but in the coversation with cs they did not mention a freepost address can anybody forward it so im not wasting more money :gag:

thanks

[dbilsborough]

i too recieved the xbox version what crock of @%$£ ,but in the coversation with cs they did not mention a freepost address can anybody forward it so im not wasting more money :gag:

thanks

Tesco REturns Ltd
Freepost NAT21010
Greenford
Middlesex
UB6 0BR

:thumbs:

[jacko217]

Tesco REturns Ltd
Freepost NAT21010
Greenford
Middlesex
UB6 0BR

:thumbs:


thank you very much :notworthy

[mklion123]

just emailed watchdog, pointed them to this site as we were not looking to rob tesco, just looking for a bit of value in the expensive market that is xbox360 games.

[jan08]

I copied and pasted the reply of the Team Leader and today have an e-mail saying if I return this I'll get game for same price as I ordered at.

[Sammy709Sony930]

Left a message and filled the form out on the Watchdog site.

On Monday, I'll hit Trading Standards.

Power to the forum!!

[mklion123]

Thank you for your email.

I was sorry to learn of the problems that you have encountered with your recent entertainment order and I would like to apologise for any inconvenience caused.

I have looked into this for you and can advise that, the item you have ordered is an XBOX title, which is actually £29.97.

The email screenshot that you have sent us is from the forum website and not directly from our website.

If you do not wish this product you will need to follow our usual returns procedures.

Thank you for your time.


If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting ___________.

Kind Regards


Suzi Harris
Tesco Customer Service

still calling me a liar as far as i can tell. :mad: :brickwall

[Tyler Durden]

Ok guys here's some ammo for you.
When they cancelled my original order I spoke to a CS guy called Kenny Niven, I mailed him my screen grabs and he told me to re-order the 360 version and after it was delivered to call him and he's honour the original price and issue the difference as a refund. I've just called CS and Kenny is not there, however, I explained the situation to the chap I got through to (Lee Robertson), he didn't seem fazed by it and said he would sort out the refund for me.

They do seem aware of the issue and honoured the original price for me no problem.

These are my screengrabs :-

http://i2.photobucket.com/albums/y29/kpburke/TombRaiderTesco.jpg

http://i2.photobucket.com/albums/y29/kpburke/TombRaiderTesco2.jpg

[Sammy709Sony930]

Just tried phoning them again.

1st CS guy, total whalloper
2nd CS girl. Very understanding! We'll see if she comes across with what she promised in an e-mail. Basically, I ain't sending anithing via Freepost, if it goes missing, you're screwed. I've said they can pick it up from my house, or I'm sending it next day registered delivery via Royal Mail and would expect them to pick up the tab, which she said they would do!!

Also Gillian is away home for the night, probably to get a good drink!!

[Steve39]

Thank you for your email.
The email screenshot that you have sent us is from the forum website and not directly from our website.
still calling me a liar as far as i can tell. :mad: :brickwall

This is what I don't get. Why does it matter if the screen shot you use is the one from the forums? You are sending it mearly to prove your claim that at the time you ordered it, it was being displayed as the 360 version not the xbox one. :shrug: If they think you're pulling a fast one, all they need to do is check that your original order date is before the date they realised their mistake and changed the link.

And this one rule for one customer and one for another that seems to be going on could surely be construed as discrimination. :mad:

[MrLee]

Well having received my Xbox 360 version from my re-order I've emailed Tesco asking for my refund and got this response. I'll let you know if I don't get it! Good luck to the rest of you. :doh:



Thank you for your reply.

I sincerely apologise that you have experienced a problem with your recent
order.

I have arranged for you to be refunded for the relevant amount. Please allow up
to 10 working days for this to be processed.

Thank you for letting us know.

[mklion123]

exactly steve.
its this bit that gets me "If you do not wish this product you will need to follow our usual returns procedures"
its not that i dont want the product, I just want the product I ordered on the 23rd of february.
I did'nt think I needed to take screen shots of what I'm buying from tesco, I know now.

[Steve39]

Well having received my Xbox 360 version from my re-order I've emailed Tesco asking for my refund and got this response. I'll let you know if I don't get it! Good luck to the rest of you. :doh:

Who did you speak to MrLee?

[Torf]

I spoke to Raj. After 34mins of arguing he finally capitulates and says that I can reorder and get a refund for the £10 difference when it arrives.

During the call he effectively called me a liar saying that I'd ordered the Xbox version, and that I hadn't ordered the 360 version. Then he changed his tune to say that there was a period of time where they had indeed offered the 360 version for £30, but that I still had ordered the wrong version so they couldn't do anything about it.

He flat out denied that I'd had my order changed by tesco from one version to another, but was quite happy to insinuate that I was a liar.

Best to call up and ask to speak to a supervisor - they should know about this issue by now.

[MrLee]

Who did you speak to MrLee?

After the initial insult over the phone I did everything else by email. There were two helpful people tat helped and they were Eve Hughes and Wayne Hansen.

[jasonjbj]

i wonder how long the refund will take and the replacment to turn up

[dbilsborough]

got my 360 version from my second order this morning

[moko7t8]

typical! My xbox versions turned up and tesco are yet to respond to any of my emails.

[gavinhanly]

Has anybody had any joy on this? They've stopped replying to my emails too...

[jasonjbj]

had a enough of them
call u a liar by email and phone
will never use them again
and will never shop there again ,asda can have the money !

[gavinhanly]

Actually - scratch that - after getting another automatic email back I called them up and they told me to send it back, order it again and they'll refund the difference. Took no time at all, so I guess they've got their story straight now!

[Goblin]

finally got a reply from my email today and they said it was a forum screenshot (I never even mentioned a screenshot) and not a Tesco problem, they said I should send it back for a refund.

I'd be annoyed but they've already sent me a 360 version and refunded me a tenner over the weekend! :D

It must be complete confusion over at Tescos Customer Services.

[Sammy709Sony930]

finally got a reply from my email today and they said it was a forum screenshot (I never even mentioned a screenshot) and not a Tesco problem, they said I should send it back for a refund.

I'd be annoyed but they've already sent me a 360 version and refunded me a tenner over the weekend! :D

It must be complete confusion over at Tescos Customer Services.

And why do I still have to traipse off to the PO and return the Xbox version and have to reorder the 360 version!!??

[Tyler Durden]

Tesco have processed my refund :thumbs:

[moko7t8]

anyone else even had a reply from tesco

[Torf]

anyone else even had a reply from tesco

Give them a ring....might take a while, but better than waiting for an email

[DB2k]

Hi

I spoketo Ann at the call centre who informed me to cancel my order on the wrong one and re-order the 360 one. Then they would do a refund on the £10.

I have been told the refund is now processing and wil ltake up to 10 working days.

[MrLee]

£10 now refunded back onto my CC by Tesco.

Got there in the end. Shame I'd completed the game before sorting it all out though! Still, you live and learn.

[DB2k]

my £10 is now in my account.

[jasonjbj]

how long does refund take to show up for the returned xbox version ?

[moko7t8]

tesco are still in denial that i ordered the 360 version

[mklion123]

sent my xbox copy back today for a refund, bought it elsewhere, and started using asda for all my shopping needs so for the sake of £15 they've lost a good customer.

[moko7t8]

is anyone not not getting Tescos to honour the xbox 360 purchase?

[Francis]

Cancelled mine before they were due to be sent out, after I found out they were honouring the £30 price tag I phoned them up on the off chance they'd let me re-order.
Told me to go ahead and when the charge came through to phone them for a £10 refund, which has since gone through as well.

[Little_Dragon]

I cant get them to honour the price, they just say they arent responsible for adverts on forum websites?

Seem to fail to understand that their website is their own responsibility.

[moko7t8]

I cant get them to honour the price, they just say they arent responsible for adverts on forum websites?

Seem to fail to understand that their website is their own responsibility.

i am hitting the same brick wall.
It wasn't an advert on a forum website it was a mistake on thiers

[rwniel]

If you don't mind waiting, you can pick it up for ~ £25 from Play-Asia (http://www.thedvdforums.com/jump2.php?url=http://www.play-asia.com/SOap-23-83-1p3h.html) - it's just been confirmed as region free. There might be a customs charge, but most seem to have been lucky so far. The following 360 games are also region free;
FarCry Instincts Predator
Blazing Angels: Squadrons of WWII
Call of Duty 2
Quake 4
Tony Hawk's American Wasteland
Gun
Tom Clancy's Ghost Recon Advanced Warfighter

Robert

[moko7t8]

result:
Just called tescos and they are going to honour the £10 refund.

[Sammy709Sony930]

Looks like their conscience got the better of them ...

You recently placed an order for a Tomb Raider Xbox 360 game
on Tesco.com.

Due to an error on our website with this title, we're sorry
that you may have been sent the incorrect version of this
product.

Please accept our sincere apologies for any inconvenience
caused in having to return the incorrect product. As a gesture
of goodwill we would like to offer you a 5 GBP eCoupon which
can be used against any future games purchase on Tesco.com,
between now and Monday 31st July 2006.

(ECoupon is for my e-mail address only I'm afraid, not that I'll be using it)

[rwniel]

I just got the same - better late than never, I guess. Quite ironic really, considering Tombraider arrived from Play Asia today and no customs charge thankfully.

Robert

[jan08]

Got the same today. There it is, in the same inbox as 4 e-mails where they state that I ordered an XBOX game and I am an idiot for thinking otherwise, or a liar. Muppets

[Sammy709Sony930]

Going to dig this old thread up again. Finally got my revenge on Tesco, got 2 XBOX 360 games instore for nowt under their R&R policy. (Refund & Retain)

Revenge is Sweet Tescos.