driver8
11-02-2006, 15:24
Hoping some knowledgable forumite will have seen this before and will be able to help ! :) I've searched MS, and googled, and tried various things, all to no avail.
MS Word was working fine, and all of a sudden it stopped. We cannot relate this to a particular incident or install or anything (as we don't use Word every day). Now, clicking on the icon gives an OK box :
"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
Trying to open a DOC via the Office front end gives :
"The program associated with The selected template cannot be started, or The program cannot use The selected template"
This is on a Dell 8600 laptop, 2 years old, XPSP2 (all updates) with Office11 (2003) sp2 (fully updated). There's only 1 user on the machine (and of course it has full admin rights).
As a result of googling, I've tried the following fixes; all seem to have worked OK but have not fixed the problem !
- deleted NORMAL.DOT
- running WINWORD.EXE from file explorer
- disabling all AV (avast) & firewall (kerio)
- running uptodate adaware/spybot/a-squared (& semantic's fixkorgo for worms)
- ran the Office repair option
- completely uninstalled Office, then reinstalled
- completely uninstalled Office, Works and anything else MS reated (except OS !), THEN ran 3 different regcleaners (accepting all fixes) THEN reinstalled Office (I really thought I had it this time ... !)
now, for any techies, these may be more relevant - fixes which HAVEN'T worked !
- running : winword /r OR winword /unregserver --> both these return a Access is denied message (what does this mean ? what does this do ??)
- someone had a similar problem in Excel, but I need to start the app to run (Tools menu, Options, General tab, click to clear the Ignore other applications check box)
- someone on here suggested elsewhere to run an XP check
sfc /scannow
this runs for a while before asking for the XP disc, once loaded runs for a while longer, then says it can't find various SP2 files (so I cancelled out).
** STOP PRESS ** just tried rebooting into SAFE MODE and low and behold - Word works correctly ! So what does this mean - is it permissions ? Should I risk creating a new admin account and deleting the old one ? (never done this before - don't want to be locked out !!)
I don't supose some kind soul can make sense of all of this could they please ?? Any suggestions welcome - this is driving me MAD !
Thanks for reading :)
MS Word was working fine, and all of a sudden it stopped. We cannot relate this to a particular incident or install or anything (as we don't use Word every day). Now, clicking on the icon gives an OK box :
"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
Trying to open a DOC via the Office front end gives :
"The program associated with The selected template cannot be started, or The program cannot use The selected template"
This is on a Dell 8600 laptop, 2 years old, XPSP2 (all updates) with Office11 (2003) sp2 (fully updated). There's only 1 user on the machine (and of course it has full admin rights).
As a result of googling, I've tried the following fixes; all seem to have worked OK but have not fixed the problem !
- deleted NORMAL.DOT
- running WINWORD.EXE from file explorer
- disabling all AV (avast) & firewall (kerio)
- running uptodate adaware/spybot/a-squared (& semantic's fixkorgo for worms)
- ran the Office repair option
- completely uninstalled Office, then reinstalled
- completely uninstalled Office, Works and anything else MS reated (except OS !), THEN ran 3 different regcleaners (accepting all fixes) THEN reinstalled Office (I really thought I had it this time ... !)
now, for any techies, these may be more relevant - fixes which HAVEN'T worked !
- running : winword /r OR winword /unregserver --> both these return a Access is denied message (what does this mean ? what does this do ??)
- someone had a similar problem in Excel, but I need to start the app to run (Tools menu, Options, General tab, click to clear the Ignore other applications check box)
- someone on here suggested elsewhere to run an XP check
sfc /scannow
this runs for a while before asking for the XP disc, once loaded runs for a while longer, then says it can't find various SP2 files (so I cancelled out).
** STOP PRESS ** just tried rebooting into SAFE MODE and low and behold - Word works correctly ! So what does this mean - is it permissions ? Should I risk creating a new admin account and deleting the old one ? (never done this before - don't want to be locked out !!)
I don't supose some kind soul can make sense of all of this could they please ?? Any suggestions welcome - this is driving me MAD !
Thanks for reading :)