Poor convergence and geometry on TVs, how do companies get away with it?

[jon smith]

If you read on here, or over on the Home Cinema Choice forums there are no end of people complaining about the quality of TVs. With the problems you'd think the companies would provide better after sales service, but they don't. How do they get away with it?

Most other Home Cinema stuff seems to work perfectly well. I have a problem with my £2000 RPTV and Samsung only provide a return to base warranty. A return to base warranty to sort out a convergence, is crazy - could be fixed in minutes on site. Do other companies do this as well.

Do they get away with it because they know most people just won't be bothered to complain?

Is driving me :nuts:

[Phill]

Can you not do the convergence yourself. I remember that the leisure centre I used to work at had a front projection TV years ago, it needed adjusting every month and I used to correct the convergence on it. It wasn't exactly difficult.

[MikeK]

Originally posted by jon smith
If you read on here, or over on the Home Cinema Choice forums there are no end of people complaining about the quality of TVs. With the problems you'd think the companies would provide better after sales service, but they don't. How do they get away with it?

Most other Home Cinema stuff seems to work perfectly well. I have a problem with my £2000 RPTV and Samsung only provide a return to base warranty. A return to base warranty to sort out a convergence, is crazy - could be fixed in minutes on site. Do other companies do this as well.

Do they get away with it because they know most people just won't be bothered to complain?

Is driving me :nuts:

Yep - that's about the size of it!!!!

Companies these days provide only the level of service they believe they can get away with.

As for your Samsung warranty - that may be true. However, your deal is with the company who supplied the TV - if there's anything wrong with it, get them to sort it out, and don't be fobbed off with that RTB excuse.

Incidentally, this is one of the reasons why some manufacturers aren't too keen on their stuff being sold over the net (whatever the legalities). While there are reputable web retailers, there are quite a few sharks too. Any probs and they don't want to know - they just refer you to the manufacturer, who in all fairness, isn't really geared up to handle domestic warranty claims.
Even some High St retailers who claim to be, are nothing of the sort, often sending some muppet (not really his fault though I suppose - if they pay £10k a year and give no/next to no training what do they expect) who hasn't got the first idea about what he's trying to fix.


Pay by CC, and if it's not right straight out of the box - get the supplier to sort it out. If he can't or won't, demand a refund, and then get straight onto the CC company.
People can slag Curry's all they like for clueless salesmen and high prices, but they are pretty good on this sort of thing, at least IMO.
My brother bought a Sony LCD RPTV - it wasn't right, so they swapped it. The replacement wasn't right either, so they sent an engineer who couldn't sort it - then they swapped it again. The 3rd set wasn't right either, so they sent someone from Sony UK, who more or less admitted that it was a design flaw. He rejected the TV altogether then and they simply refunded his money.