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View Full Version : in the mood for love - advice on return


Idle Child
14-12-2001, 22:34
great movie..

POOR SERVICE
i ordered this in september before i went to uni. Because i was away the postman in his great wisdom, decided to post it back to amazon.fr!!
After about a month and a half of trying to convince amazon.fr to send me a replacement disc, i finally got my hands on it for the christmas break..

SCRATCHED
as i opened the package i noticed the disc was off it's spool and so it slipped out of the package. :mad:
on closer inspection i noticed two scratches on the disc..

i put it in the player to have a watch and check whether the disc was ok or not but alas I'm getting a major time delay at the beginning of the disc, just after it loads up you see a www.tri"SOMETHING".fr web address appear, and it stays there for around 2 minutes, the counter very slowly crawling upwards..

also, upon selecting the movie to play there's another long delay where it appears to freeze, and also i can't fast forward or rewind thhrough scenes as it freezes..

so i was wandering whether is most likely due to the scrathed underside (there are two visable scratches on the disc) or whether this is a known issue - i'm sure it must be the former rather than the latter as no reviews have mentioned this.. :rolleyes:

NEXT STEP?
so what should i do? i'm wanting to return the disc to amazon.. but i'm not good at french so it'll be more of a delay in trying to get a replacement disc which wont come off it's spool and scratch in transit.. i'm looking at a major headache here..

looks like i'll need altavista.com's translator..
and a heck of a lot of patience..

Shingster
15-12-2001, 11:09
It could be due to the scratches, but it could also be down to a dodgy disc, you've just been unlucky!

Either way, i'm sure some kind soul on these forums will write you out a message to Amazon.fr in French. It's just a shame you couldn't have had all this sorted out by Chribo!

Njål
16-12-2001, 09:59
If you click the Help-button (Aide) on the top of the amazon.fr-page you'll find a Help In English link at the bottom of the help-options.
Njål

Ghost Dog
17-12-2001, 15:06
Do you have a Hitachi DVP250? This disc did the samething on my player but played fine in my PC DVD-ROM drive and on my friends Samsung 511. Try it in another player if you can.