View Full Version : One stop phone shop - ***AVOID AT ALL COSTS***
This lot have effectively lied through their teeth to avoid paying cashback on one of the two Razr phones I purchased in May.
This is despite paying me 'some' of the cashback onone phone.
The claim for the two phones was sent in a recorded delivery package. ONe claim was processed (but over a month late) - they are telling me the other claim was not in the package. Effectively they are calling me a liar and refusing to pay the promised cashback. Their intial excuse for not paying the first claim on time is that they had ran out of cheques!!!!
I have written to the director who has responded by apologising for the poor customer service but saying that it is 'extremely unlikely their efficient staff would miss the second claim in the package.' A laughable and outageous response. Anyway I'm not letting this lie. A further letter to both the director and the phone network (Virgin) is winging its way as I type.
Needless to say I will not be dealing with these crooks again and I strongly suggest anyone else in the mobile phone market stays well clear.
:mad:
I understand your anger. They still owe me a cheque for last year. I sent off the claim one month early and they sent me a letter to say so. I waited the extra month and sent my claim again. They then sent my claim back saying that I had already made the claim and said that they sent out the cheque for it a month ago. 5 letters to them afterwards all returned the same letter saying that their claims have T&Cs, ignoring the fact that they had made a mistake and now one year on, still nothing.
Although claims afterwards have all appeared. Just waiting to send off my very last one later this month before deleting them from my favourites list. Lol.
Good luck.
These companies offering cashback are effectively a bunch of crooks. There was a similar company featured on Watchdog recently who used all the same tactics. Any company worth its salt would not "run out of cheques" FFS.
I had the same thing as you a while ago.. Said the voucher wasn't in the envelope I sent.. robbing **************.. then said my next cashback claim was sent too late when it wasn't... they've fleeced me for £120 now
neilalford
08-12-2005, 08:40
Tell me about it! I've had a complete nightmare with them recently (there's a thread about it), not a cashback deal just a standard order and they messed up almsot every aspect of it. charging me for things they shouldn't have, not charging me for things they should and still haven't got the non-cashback half-price line rental I was meant to get!
I had my initial 3 month £60 cashback after waiting 2 months and telephoning over and over again.
I sent the 6 months voucher (£60) and when I rang a month later they said I hadn't sent it.
I sent the 9 month voucher (£80) along with a copy of the 6 month voucher - they replied to that letter saying the 6 month voucher was too late and now they deny that they have received the 9 month voucher (Even though the idiots have replied to the letter). They want the Recorded delivery number which I have lost as it was 3 months ago.
So there you have it - a bunch of crooks who have basically fleeced me out of £140. SO angry with these edit!!! :shrug:
Deliberately bypassing the swear censor is against the T&Cs.
daveb975
08-12-2005, 09:36
It does seem very random. I went for the '£5 per month' D500 offer a while back with E2Save. I have just got a cheque for £100 (month 6), but even if I get another for the same at month 12, I will still be £50 out of pocket.
Well the latest on these conmen -
I've now involved Virgin in my dispute. In my last corrspondence to Onestop I indicated I would provide all details to the company they represent (virgin). Virgin have since contacted me by phone agreeing with my position and expressing their unhappiness about the service onestop are providing (as their agents). They will intitate their own inquiries about my case with onestop. I threatened to terminate my contract with virgin so this may have had an influence. I'm not letting this one go.
Just to add a totally different angle to things, I had one of the OSPS SPV C500 deals last year that is also mentioned on these forums and I have had no trouble at all in getting my cashback cheques out of them.
Just really wanted to let others know that its not all doom & gloom with this company.
Just to add a totally different angle to things, I had one of the OSPS SPV C500 deals last year that is also mentioned on these forums and I have had no trouble at all in getting my cashback cheques out of them.
Just really wanted to let others know that its not all doom & gloom with this company.
Well that's alright then - occasionally they honour a contract - everyone go crazy buy all you can from them.
;)
millec199
01-01-2006, 21:09
I'll keep this brief, as if I don't I will rant all day. Got myself and my girlfriend C500's from osps and although I got the order and cashback with no trouble, she did not receive the Bluetooth headset or any paperwork with the original delivery. 2 months of being called a liar was needed to sort it out (they claimed it was impossible for it to be shipped without the paperwork) and then they did not pay the second cashback claim. 6 months later and she finally got it after threatening legal action and calling about twice a week (making a log of who she had spoken to and which of their standard excuses they had used that time, and then quoting it back to them each time).
Would never deal with this company again and would suggest others did not. However I did find this
http://www.mobileshop.com/customerservice/cash-back/index.php
the other day. I brought my first contract phone from these guys about 4 years ago and all was good back then (although no such thing as cashback then) but they do seem to offer a much better service, such as paying the cashback direct into you bank account and sending an acknowledgement by email when they receive your claim. I can't guarantee they will be any better, but the comments on their site seem to be good.
maddogsuk
01-01-2006, 21:25
The is an article in this months Which? magazine about these Cashback deals and one retailer in particlular. I cant find the mag so I cant name them at the moment, but the story was the customer efectivly had to time travel to get the cash back.
The T&C's stated that the customer had to send in the first 6 months bills to show that they had paid and send that by a cut off date. However when the customers did they were rejected because the company wanted proof that they had paid all six months, the only way to do this was to send the 7th's month bill in. By the time the customers got this 7th Bill the cut off date had or will have expired.
I'm sure the company was based in Birmingham and was something called... Edit: See post below. :D
The is an article in this months Which? magazine about these Cashback deals and one retailer in particlular. I cant find the mag so I cant name them at the moment, but the story was the customer efectivly had to time travel to get the cash back.
The T&C's stated that the customer had to send in the first 6 months bills to show that they had paid and send that by a cut off date. However when the customers did they were rejected because the company wanted proof that they had paid all six months, the only way to do this was to send the 7th's month bill in. By the time the customers got this 7th Bill the cut off date had or will have expired.
I'm sure the company was based in Birmingham and was something called only3G or simply3G.
The company is called Just 3G Communications Limited and I served them with a county-court order earlier this year -- they ended up paying my court costs (and my cashback) and I'm preparing for round two in January!
OneStopPhoneShop - Well, I must admit that I've had no trouble with these guys at all. The two contracts I've had with them have been fine. I've recieved every cheque within 7-10 days. No Hassle, no wait, no trouble.
However, CarPhoneWarehouse on the other hand - everything posted above is true of them in my experience....tossers....they still owe me 8 months rental.
abarthman
01-01-2006, 22:12
I've never dealt with OneStopPhoneShop, because I've read so many bad things about them on various message boards.
They do seem to pay some people without any problems, so you will get some happy customers like CrazyAl, but I wouldn't touch them with a bargepole.
I'd stick with the (slightly more) respectable online mobile phone retailers, like CPW, The Link, e2save or the networks themselves.
dancleary1
01-01-2006, 22:17
Again, my personal experience has been ok with OSPS, and in the past i have recommended them- however it does seem as if a lot more people than i originally thought have had real problems.
internetuser
01-01-2006, 22:45
I have had 2 years worth of cashback from OSPS and no problems what so ever.
Once 3 years ago, and one the past year.
Chequest abit late, but no problems.
The problems I have seen are the end user making a mistake. (not saying anybody on this thread has)
Well that's alright then - occasionally they honour a contract - everyone go crazy buy all you can from them.
;)
lol, on second thoughts stay well clear of OSPS - judging by the responses on this thread I must have just been a jammy bugger :thumbs:
I admit I haven't read all this thread but I seem to read one of these "avoid OSPS" threads every few days and the only advice people give any more is to sue them. Apparently, it's very simple to do online, it costs you £30 but you get this back if you win, which most people say they have won, with OSPS being incredibly quick to send you cashback after you threaten them with legal action...assuming you've stuck to your side of the t & c's.
I'm being lazy but a quick google search should bring up the website to file a small claims dispute.
Sent off my first claim the week before Christmas and got my cheque yesterday so I ain't complaining...yet.
GrahamWilton
12-01-2006, 22:20
Hmm, just placed an order with these guys with cashback, not sure if I should cancel now.
I guess you either have no trouble at all or a world of pain!
Not a big fan of these redemption offers where you have to send in a bill every month or 6 months worth of bills! So much hassle and they do it on the assumption most ppl wont bother. The one I signed up for last year was with www.mobilesuk.net meant I had to send them bills from months 4, 5 and 6 all at once with the claims form and I had 1 payment for the year! Came to £210!!!
Luckily they were really good and I got the cheque pretty quick so I was happy. My friend signed with them too and his was fine. Although my stupid girlfriend lost her bill for month 5 and couldnt claim hers grrrrrrrr!
Judging by the previous comments I'd stay away from companies that offer cashback every month because they physically wont be able to cope with the demand of all its customers sending them bills every month. Try to stick to 'one claim cashback' offers like mobilesuk do. Also its nice to get a big check half way through the contract to put in your bank ;)
Hope this helps.
WEll that's 2 further recorder delivery letters sent to their customer service director - both unanswered. Time to terminate contract.
:(
Trading Standards are now involved.
:(
megatron
09-02-2006, 01:54
I really wanna get the SE k750i from them as it's £105 but this thread is a bit worrying. What to do?...
I really wanna get the SE k750i from them as it's £105 but this thread is a bit worrying. What to do?...
If you are willing to deal with lying crooks then it might be worth taking the risk - for me it's once bitten..
I can honestly say I have never dealt with a company who have so consistently shown absolutely no interest in my subtantiated complaints nor one who has made such a blatant attempt to avoid fulfilling the terms of their contract.
If trading standards hit a brick wall I will be intiating a small claims procedure.
:(
megatron
09-02-2006, 22:01
Yeah I've seen too many negative threads about osph. I'm hoping e2save will get back to me to price match.
j.cheema
09-02-2006, 22:45
Just like to add my opinion to this thread to anyone thinking about taking a contract out with One Stop Shop :nono: .
Please save yourself a lot of money and heartache don't be ripped off give your money to a decent company who value customers and give decent customer service.
Unless you want to make endless phone calls to some muppet in customer service :doh: , who won't give their names, refuse to let you speak to thier supervisors, then when you eventually speak to a supervisor and be told to send another letter and and another copy of the bill on the promise of payment, Then your letters get lost or claimed that they never recieved them, or the company's run out of cheques. These jokers are masters of non Payment!
Just as a contrast I had contract with e2save, every cashback claim was aknowledged by text followed by a cheque, what a difference :thumbs: . GIve your custom to a company that treats its customers with respect.
Just to prove that there is two sides to every story, I got the Orange SPV C500 phone last year and have received every cashback cheque without having to chase them. Currently waiting for my free PSP from them which comes with my better half's new phone.
Also, it's worth pointing out (and someone correct me if I am wrong! it's been known!!) that OSPS and e2save are both owned by Carphone Warehouse.
Just my 2p
Paul
abarthman
10-02-2006, 00:08
Just to prove that there is two sides to every story, I got the Orange SPV C500 phone last year and have received every cashback cheque without having to chase them. Currently waiting for my free PSP from them which comes with my better half's new phone.That seems to be a recurring theme. They either give their customers hassle free service or they completely mess them about. Also, it's worth pointing out (and someone correct me if I am wrong! it's been known!!) that OSPS and e2save are both owned by Carphone Warehouse.CPW are the primary shareholder according to this site (http://www.consumerdeals.co.uk/onestopphoneshop.html). e2save are a CPW company.
It states the following on the OSPS 'About Us' page:
"In 2005, One Stop Phone Shop became a division of The Carphone Warehouse Limited."
Ive had the same trouble with these guys, the didnt send my voucher pack, then when I did phone up they said I had the package for 14 days and anything thats not in - well tough.
A complete joke of a company. I did try emailing these two clowns:
james.edgeware@onestopphoneshop.co.uk - supposed director of customer services?. I think his department is in danger of closing down, as I didnt see any customer service.
anna.wolfendale@onestopphoneshop.co.uk - Some customer services executive - what ever that means.
Thier repsonse - Sorry you are outside of your 14 day period. You would think they understand the value of repeat custom?
AVOID AT ALL COSTS!
Ive had the same trouble with these guys, the didnt send my voucher pack, then when I did phone up they said I had the package for 14 days and anything thats not in - well tough.
A complete joke of a company. I did try emailing these two clowns:
james.edgeware@onestopphoneshop.co.uk - supposed director of customer services?. I think his department is in danger of closing down, as I didnt see any customer service.
anna.wolfendale@onestopphoneshop.co.uk - Some customer services executive - what ever that means.
Thier repsonse - Sorry you are outside of your 14 day period. You would think they understand the value of repeat custom?
AVOID AT ALL COSTS!
Can I please urge you to take this up with your local trading standards? My local office is involve in my dispute now. The more people who make this an issue then perhaps these chancers will clean up their act or be shut down.
:)
Well I would urge anyone in dispute with this company to contact trading standards immediately.
I received a phone call from my local TS to say 1stop have agreed to pay me the cashback on the 1st claim that they lied about not receiving.
Don't delay - I suspect trading standards have quite a dossier on this thieving lot.
:)
julieannsimpson
29-04-2006, 13:32
I must be one of the lucky ones, I order phones through OSPS for work and now have ordered over 30 phones/contracts from them.
I have received every cashback on all phones at every stage with no waiting or arguments, I keep a note of when all cashback due and send all info they need and of course it is sent by recorded delivery with a photo copy of everthing sent to them. After reading this I feel very sorry for the people affected, I must be just lucky!!!
I must be one of the lucky ones, I order phones through OSPS for work and now have ordered over 30 phones/contracts from them.
I have received every cashback on all phones at every stage with no waiting or arguments, I keep a note of when all cashback due and send all info they need and of course it is sent by recorded delivery with a photo copy of everthing sent to them. After reading this I feel very sorry for the people affected, I must be just lucky!!!
I suspect if you're a larger scale customer any business will be less likely to muck you around. In your case they would be jeapordising goodness knows how many future sales. For individual customers they'd rather fleece you and lose the 1 or 2 purchases you 'may' make in the next 5 years or so.
:)
julieannsimpson
29-04-2006, 18:58
I suspect if you're a larger scale customer any business will be less likely to muck you around. In your case they would be jeapordising goodness knows how many future sales. For individual customers they'd rather fleece you and lose the 1 or 2 purchases you 'may' make in the next 5 years or so.
:)
Yes I would agree with that, maybe it's not luck!
Are these guys still terrible? They have some fantastic cashback deals on at the moment.
One Stop Phoneshop (http://www.thedvdforums.com/jump2.php?url=http://scripts.affiliatefuture.com/AFClick.asp?affiliateID=17278&merchantID=1157&programmeID=3329&mediaID=0&aff=future)
I'm getting worried now as we recieved a N70 for the wife on a 02 contract cashback deal last week from OSPS and NOT having read any of these threads feel abit of a idiot :doh:
however there customer services didnt seem to have a clue about there current stock, told me it would take 7-14 days to get a restock of the N70 and a further 2-3 days to reach me - what happens ....... very next morning the phone turned up at my doorstep ???!!!!??? :shrug:
btw another company to avoid are mobile rainbow - what a bunch of tossers thery are all there customer services are all based abroad in the indian subcontinent somewhere and they dont have a clue to be honest - had to phone up on 5 different occasions to either ask where my phone was/status of my order after promises they'd call and inform me as to whether i'd passed there credit check etc.
On the last call the monkeys then denied ever having taken an order from me - then I told em to stick it and cancelled the order, this was 3 weeks ago- then last friday someone calls me to confirm my order ??!!! I'm not being racist or biased as i'm from south asia too but this was lower than appalling CS.
It was just insulting and frustrating having to waste your phone bill on something that you've already done on their website ie GIVING ALL YOUR DETAILS AGAIN - from age, marriage status,address,time at address, time with bank, account details blah blah blah
FYO I found them through the onecompare website but simply avoid them please.
neilalford
23-05-2006, 07:40
Are these guys still terrible? They have some fantastic cashback deals on at the moment.
One Stop Phoneshop (http://www.thedvdforums.com/jump2.php?url=http://scripts.affiliatefuture.com/AFClick.asp?affiliateID=17278&merchantID=1157&programmeID=3329&mediaID=0&aff=future)
Well, I finally got my order sorted, only took a little over six months from when I originally ordered the phone to getting everything I was meant to get. I can't have spent much more than 12 hours on the phone to them in total and they only threatened to take me to court twice, so could have been worse, mind you, mine wasn't a cashback deal...
Just like to add my opinion to this thread to anyone thinking about taking a contract out with One Stop Shop :nono: .
Please save yourself a lot of money and heartache don't be ripped off give your money to a decent company who value customers and give decent customer service.
Unless you want to make endless phone calls to some muppet in customer service :doh: , who won't give their names, refuse to let you speak to thier supervisors, then when you eventually speak to a supervisor and be told to send another letter and and another copy of the bill on the promise of payment, Then your letters get lost or claimed that they never recieved them, or the company's run out of cheques. These jokers are masters of non Payment!
Just as a contrast I had contract with e2save, every cashback claim was aknowledged by text followed by a cheque, what a difference :thumbs: . GIve your custom to a company that treats its customers with respect.
I agree Onestopphoneshop are the biggest crooks on the planet - people learn your lessons - vote with purchase - there are lots of decent companies out there that deserve your customer :nono: :nono:
springer
07-07-2006, 14:43
Also trading as 'Halo Mobile', it would appear.
Moving to Mobile Phone Forum
Well despite my threatening legal action via trading standards and getting a previous cashback paid these jokers are haggling over our final cashback claim.
Another call to trading standards.
:(
carysinthe2k
20-10-2006, 12:28
Just wondering if anyone had any recent problems with these guys with regards to cashback?
Just looking at a deal with them, which seems to be the best I can find, but reading through this thread has made me think twice about it!
You must be :doh: :shrug: :nono: to go with these guys after the problems people have with them. Avoid at all costs believe me its not worth the hassle with these clowns. :nono: :nono:
carysinthe2k
20-10-2006, 17:29
Yes, I decided not to go with them in the end - was a far cheaper deal but just not worth the hassle in the end.
Thankfully I read this thread before I went ahead with it!
BigPappa
20-10-2006, 21:42
Isnt onestop part of carphonewarehouse?
DeadKenny
21-10-2006, 14:30
They were bad back in 2002 (http://www.thedvdforums.com/forums/showthread.php?t=91175). Some had claimed they were better when bought by CPW but sounds from this thread they still haven't improved.
I eventually received my full cash back plus more because of their inept systems. I kept the extra as they were unwilling to refund my expenses trying to get it all sorted out which amounted to a fair bit i.e. photocopying, postage, phone calls etc.
I wouldn't wish this company on my worst enemy.
GrahamWilton
26-10-2006, 20:26
I took out their contract with cashback. Was expecting some kind of forms, forgot about for ages then when I sent them an email, as I couldn't get through on the phone I got this reply below, even though I missed the 6 month cash back I'm still within the time frame for 9 months & 12 months but they won'y let me as they make it so difficult to claim and hide behind weird T&C's to avoid paying. Scumbags!
Dear Mr xxxxxx
Thank you for your recent e-mail regarding your cashback claim paperwork.
Claim vouchers are allocated to each customer on despatch and posted alongside your phone and welcome pack.
There is of course margin for error and we do allow a reasonable time frame in which a customer has the opportunity to contact us and inform us of any missing accessories or paperwork.
However, your phone and paperwork were despatched on 20th January 2006 and as you did not contact us until 9th October 2006, I must advise that we will not be able to issue a further set of vouchers in this instance.
I appreciate that this may not be the outcome you had hoped for and I trust that my comments explain the reasons for my decision, which is in line with our policies above.
If we can be of any future assistance, please do not hesitate to contact our Customer Services Team on 0871 423 0404 or contact customer support on support@onestopphoneshop.co.uk and we will be happy to help you
Kind regards
Kayleigh Calcott
Customer Support
One Stop Phone Shop
Tel: 0871 423 0404
Fax: 01270504445
www.onestopphoneshop.co.uk
DeadKenny
26-10-2006, 20:39
A strongly worded letter sent by recorded delivery sorted me out. The letter they sent to me just flat said they wouldn't correspond with me further in the matter! They did after my letter and I got payment.
Strongly worded mind, not rude.
abarthman
27-10-2006, 12:22
.. your phone and paperwork were despatched on 20th January 2006 and as you did not contact us until 9th October 2006, I must advise that we will not be able to issue a further set of vouchers in this instance.That's the kind of customer service that absolutely guarantees that OSPS will never receive a single penny from me!
Surely it would have been just as easy for them to print off the vouchers and keep the customer happy? :oh-hum:
In my opinion, this company act with blatent disregard and contempt for their customers. Earlier this year I took out 8 contracts with them. Recently, after they repeatedly broke promises and did not pay monies owed to me, I was forced to issue proceedings against them in the small claims court. Eventually, they decided to pay the money owed to me and I was told by a Solicitor from their legal department that this should never have progressed this far and the company should have paid the monies owed straight away. However, my impression is that they would anything to avoid fulfulling their contractual obligations. I spoke to the MD of the online department, Chris Murton and I expressed my feelings to him. After having spoken to him, I now understand why the company is in such a state!!!! Charles Dunstone refused to speak to me about the matter. In my opinion the company is rotten from the top and I would certainly advise anyone to stay well clear of the Onestopphoneshop section of the Carphone Warehouse group.
steve
btw, ChoicesUK Mobile is actually just a front for one stop phone shop.
btw, ChoicesUK Mobile is actually just a front for one stop phone shop.
Good heads up - these crooks should be forced out of business.
vBulletin® v3.8.5, Copyright ©2000-2012, Jelsoft Enterprises Ltd.