Ebay: Ripped off on Postage - can I do anything about it?

[MarcusBerry]

On Sunday I bought x10 1:18 scale model cars off Ebay.

The final auction cost was £12.50 for the cars and £25 postage.

After the auction ended I noticed the seller was from Coventry which was where I work. I contacted the seller and asked if I could collect the cars as I was in Coventry during the week.

The seller replied advising collection wasn't possible and as per the auction description the cars would be posted via the stated method which was Royal Mail 2nd Class. I reluctantly excepted this but agreed to pay as this was stated in the auction.

I paid for the auction in full via PayPal this morning (05/05) only to be contacted by wifey this afternoon to say a guy had pulled up in his car this afternoon and dropped them off at the house. Therefore there was no postage costs.

I have mailed him back advising that I am not happy with this and although I don't mind paying his petrol costs (a 12-mile journey) I don't expect to pay the £25 as no courier service was used and he has clearly over-charging on postage costs to cut-down the final value fees from Ebay.

I'll see what sort of reply I get back, but do you guys think I've got a leg to stand on with Ebay and/or PayPal?

Cheers... Marcus

[malcy]

I'll see what sort of reply I get back, but do you guys think I've got a leg to stand on with Ebay and/or PayPal?


Not a lot you can do.
May be worth reporting to ebay as definitely a scam to reduce his success commission payable to ebay.
They used to act on this, not sure if they still do.

[adhun]

Id have emailed him telling him how happy you were letting him give you positive feedback..... then neg him.

Ad

[Wishy]

If you raise a complaint with paypal, he's liable as he hasn't used a tracked service. (;

You could raise an issue then send him a cheque for the 12 quid

[magicrat]

Does his description say anything about combining p&p for auction wins? It's always best to e-mail to check before bidding.

[dvds2000]

I would just leave it, if you were concerned about the postage you should have mailed asking about it before you bid. Maybe email him to see what he says but theres not much you can do TBH

[MarcusBerry]

Does his description say anything about combining p&p for auction wins? It's always best to e-mail to check before bidding.

Nope - it was x1 auction for all x10 cars...

[MarcusBerry]

I would just leave it, if you were concerned about the postage you should have mailed asking about it before you bid. Maybe email him to see what he says but theres not much you can do TBH

But my beef is that he wouldn't let me collect when clearly he was happy to deliver and make an extortionate amount of profit. His arguement was based on he was going to post them via Royal Mail which clearly didn't happen. I have offered to let things lie if he refunds me £15 of the £25. He then gets £10 which is still far in excess of what it would have cost him to deliver to me locally.

[simion_levi]

Unfortunately, if he stated postage in the auction then there isn't much comeback for you. I know you may expect many sellers would allow collection, but some people do not - especially where the profit is in the postage - and so you need to email and ask before bidding.

For the delivery issue - I'd be **** off if a lower 'quality' alternative had been used, i.e. pay for SD and receive by standard parcels, but as he stated 2nd class (presumably uninsured too) then a next day courier delivery, even if by the seller himself, could be seen as an equivalent or better service.



Try ebay for fee avoidance; they wouldn't care if you had been ripped off yourself, but since they have potentially lost money perhaps they will take some action :shrug:

[magicrat]

Nope - it was x1 auction for all x10 cars...

Sorry, I misunderstood. You could report him for for fee avoidance, but I'd leave it till you've failed to get any money back from him. Otherwise if he starts getting auctions cancelled he may figure out whats happening and then you wont get anything out of him.

[rbullivant]

Well if you paid £25 for Royal Mail 2nd Class Postage and he didn;t provide it then I'd say you have cause for complaint

If you'd paid for special delivery and it came 2nd class you'd surely have a case?

Rik

[MarcusBerry]

Just had this reply from the seller:

If you are not happy with the goods you may return them to me and I
will refund your money. I happened to be going to london today so I decided
to speed up the delivery by dropping the items off on my way as I thought
you would be pleased to recieve then so quickly. As for the items being
picked up from me, you should have contacted me before bidding to chech if
this would be ok, clearly you did not do this. The cost of shipping was
clearly specified on the listing. There has been no alteration to any price
that was quoted and you should have accepted this as my terms and
conditions.

I repeat if you are in any way not satisfied with the goods I will
gladly refund your money on return of the goods, as they are worth more than
three times what you paid for them.
......................................................

So he's clearly happy for me to return the goods but wasn't happy for me to collect them initally. Perhaps this is down to morals - if it had been me and the buyer was local I'd have gladly offered collection/local delivery and adjusted the postage accordingly.

Clearly this guy was just out to make a profit and avoid Ebay charges.

Question is do I give up or report him and leave feedback accordingly....

[yoda121]

erm,, was it 2nd class recorded you paid for?
if so you can get him there

[MarcusBerry]

Incidently he states he was on his way to London - the items were delivered at 16:05 and his reply to me was at 19:30. So he travels to London and back in less than 3.5hrs during works traffic??????

[MarcusBerry]

erm,, was it 2nd class recorded you paid for?
if so you can get him there

Yep - the link to his auction was:

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=6957893683&rd=1&sspagename=STRK%3AMEWN%3AIT&rd=1


I have since replied as follows:

Ok, I accept your point that postage was stated up front.

You must however admit that to deliver this item from Coventry to Leamington did not equate to £25 of petrol. As you stated you were on your way to London so in theory you passing through anyway. Incidently if you were on your way to London - how did you get to London and back in less than 3.5hrs as these items were delivered at 16:05 today.

I guess this is down to morals at the end of the day - if it was me as a seller then I'd have said either no problem for collection or would have reduced the actual cost to something like what it cost to deliver.

You mention your terms and conditions - clearly you have not followed Ebays terms and conditions as they catagorically state you cannot charge excessive postage to avoid Ebay fees. The link below refers you to their T&Cs for this:

http://pages.ebay.co.uk/help/policies/listing-circumventing.html

I will seek further advise from Ebay and PayPal.

Regards,
Marcus
...................................................................................

[Ono]

Question is do I give up or report him and leave feedback accordingly....
He now has your address and likely a spare brick to offer you too :D

[yoda121]

no its not recorded,
if he had said recorded in the item description and noone signed for them at ure house,
you could have claimed not to have recieved :)

[MarcusBerry]

Looking at previous auctions he's listed previously advising local collection was possible - its clear on this one that he's listed at 99p and charged over the odds for postage, thus avoiding Ebay fees.

Am tempted to report to Ebay and also file a claim with PayPal.

I've heard PayPal would instantly refund the whole amount and freeze his PayPal account until the matter was resolved. Is this right?

[DuncanSWardle]

I have dabbled in and out of ebay - both as a buyer and a seller - casual stuff and just to off load unwanted items when selling

I have listed prices on postage and may have made on the odd item - but nothing to this amount

However - if you look at many of the people who use EBAY as a living and run "shops" from there many of them list items (dvd-r's are good example) with low buy it now prices but postage which is obviously pushing the price up

think ebay has become (that old Watchdog favourite) a victim of its own success - however I think we should all bear in mind that people who sell on there want to make some money out of there sales

If I was you I would just put this down to experiance and not worry too much - even with the postage you still seem to have gotten a bargain

[DunkWho]

I can see why you're a bit peeved, but you should fall back on what you original decided to pay when you bid for the item. Its annoying that you've had to pay out full wack for such a short distance delivery ... but you did - you went for it when you bid and, frankly, should forget the fact that the seller turned out to be local.

Yes he's made extra profit out of the situation, for me thats his perogative (sp?) I reckon I would have done the same. Look at it from another angle ... would you have prefered a 2nd class package for the items or personal courier given the choice (and same price)?

Sit back, have a breather, enjoy the spoils of your bidding, and wait for fate to deal you a card that plays better than it first appears. :thumbs:

Duncan

[bozman]

Incidently he states he was on his way to London - the items were delivered at 16:05 and his reply to me was at 19:30. So he travels to London and back in less than 3.5hrs during works traffic??????

I'd be careful here - how do you know he isn't still in London with his laptop and downloaded his mail there or accessed a web mail version of his account a la NTL or Demon?

[MarcusBerry]

Will await his reply to my last mail, but presumably I'm within my right to leave negative or at least neutral feedback for this auction?

[adhun]

You are, but he is within his to do the same back

[mickl]

he's made it quite clear on his auction his location and what the postage costs are. Judging by your feedback you're an experienced Ebay user, I'm surprised you didn't contact him beforehand to ask before bidding? To me, it's his call whether he allows collection of the goods or not and how much he charges for postage. You'd obviously seen how much he was charging for postage so you were obviously prepared to shell out that much for delivery on the item.

If an internet retailer was situated in the next street to you and you asked if you could pick up your goods to save postage, they are well within their rights to say no. So why should it be different for an individual?

[magicrat]

Will await his reply to my last mail, but presumably I'm within my right to leave negative or at least neutral feedback for this auction?

A negative would be very harsh in my opinion.

[Jumbo]

The misses says to post the question on the ebay community forum as she's found it full of advice. You'll find it at the top of your ebay page.
Good Luck!

[MarcusBerry]

A negative would be very harsh in my opinion.

I agree, but to deliver the item when he refused collection and then expect me to still pay the full £25 postage is also a little harsh don't you think?

[DuncanSWardle]

I agree, but to deliver the item when he refused collection and then expect me to still pay the full £25 postage is also a little harsh don't you think?

in your view - allowing for the total price you have paid have you got a bargain ?

[magicrat]

I agree, but to deliver the item when he refused collection and then expect me to still pay the full £25 postage is also a little harsh don't you think?

I honestly dont think that the delivery method should be an issue. You got the service you paid for or better, and his delivery was probably faster than second class. Maximum weight for 2nd class is 750g, I presume that the models are heavier than this, so he probably wouldnt have been able to send them 2nd anyway. I'd be upset that he is charging £25 on sending something which would cost less than a third that.

The problem is that he has listed the cost of delivery in the auction, he hasnt mentioned that he will allow collection, and unfortunately you didnt ask if he would.

Dont get me wrong, I understand why you are upset and I dont blame, but the only thing that he has done to break any Ebay rules is to charge £25 in the first place. Any decent person would have allowed you to collect or not charged £25 in the first place. :)

[Smi1er]

I really don't see what the problem is :shrug:

You bid on an auction and I assume you knew the T&C's of that auction before you done so. P&P was £25. Wasn't it obvious to you that it wasn't going to cost £25? :thinking:

If you wanted to collect then you should confirm this before bidding. If he had allowed it you could then up your bid, giving you an advantage against other bidders.

So what if he dropped them off. You got them quicker that way :clap:

Why do you want to raise a dispute with Paypal? If you suggested they didn't arrive, as others have suggested then this makes you no better than a scammer :mad:

[psykik]

put this one down to experience. You bid clearly seeing his extortionate rate for postage beforehand. Accept your own error of judgement, learn from it, and dont do it again. Claiming, disputing after you've bid is akin to trying to changing the terms of the auction to suit you. Just like haggling really. Is it really necessary? Why not step up to the plate, admit your own responsibility, and let it go?

[MarcusBerry]

As suggested I've decided to pt this one down to experience - at the end of the day if I was the seller my morals would have said, great I can deliver locally - I would have then agreed with the buyer a nominal charge.

Clearly this guy was out to avoid his seller fees initially and its been a brucie-bonus to him to also make some more money out of me (approx. an additional £20).

Anyway - he'll only receive neutral feedback from me and hopefully he'll get a warning of some kind from Ebay.

...Marcus

[Inigo Montoya]

I think the main point here is that Im guessing you knew before you bid that a proportion of the price of the goods was built into the postage & packing so its a bit rich to try to get a reduction when it was clearly stated and you knew the total amount you had to pay - to the seller thats like trying to re-negotiate the price of the goods after the end of the auction and I reckon he will be pretty fed up about that - just as much as you are if not more so

But yes he's breaking ebay rules by building in some of the price of the goods into the postage & packing and so you are fully within your rights to report him for that

However ebay rules aside I think the seller has been pretty reasonable myself by offering a refund on return of goods - if I were him I wouldnt want to renegoatiate the total price either especially if the total price is still a good one which it sounds like it is

Some of the suggestions about filing a paypal dispute claiming non delivery in order to try to exploit the situation are absolutely disgraceful IMO and far worse that what he has done by committing the cardinal sin of "ebay fee avoidance"

[MarcusBerry]

I guessed that he maybe making a little bit on postage but thought as there was 10 cars (boxed) in total that £2 per car was about the cost so he'd be making around £5 on top which I thought yes, no problem - packing, travelling to Post Office etc.

The fact is he did not use the declared delivery service on his auction and flatly said I couldn't collect even though I work in the same city as he lives. To then think its ok to call around my house during the working day and then still charge me £25 is a bit of a kick in the teeth.

But there we go, you live and learn...

[CrazyAl]

I'm a Silver-rated Powerseller and do a lot of business on Ebay. Yes, the guy stated his postage costs in the auction, but I believe it is still a cheek to charge this amount of money once he knew where he was delivering them to. I think he could of come out of this with a superb feedback comment from MarcusBerry by refunding a small amount of the postage costs.

I've reduced postage costs before and refunded the customer a portion of the postage costs even though they didn't ask for it - it was a great bonus for them and the feedback was superb.

Hope you get some joy from Ebay mate and a great big :razz: to the seller.

Cheers

[magicrat]

I guessed that he maybe making a little bit on postage but thought as there was 10 cars (boxed) in total that £2 per car was about the cost so he'd be making around £5 on top which I thought yes, no problem - packing, travelling to Post Office etc.



I guess that he was making around £17 profit on the postage and probably closer to £20. Even if the cars weighed almost a kilo each, he could have sent them Special Delivery and made £6. The maximum weight of sending something second class is 750g, and they definitely weigh more than that.

[Highlander]

Is the postage that excessive?
As the OP has said, he was expecting £2 per car, and with 10 cars that's £20. Another £5 on top to cover packaging etc (remember we're talking 10 lots of packaging). The OP has said that he was happy with the postage, if the seller had used it, but he didn't. So why doess everyone keep going on about his postage rates.

[GregB]

The OP has said that he was happy with the postage, if the seller had used it, but he didn't. So why doess everyone keep going on about his postage rates.

Exactly. The postage costs are supposed to cover what it actually cost to send the item. In this case that would be packaging and petrol costs. If I was the seller I would refund the difference.

A couple of months back I sold something and charged for special delivery. It turned out the buyer lived about a mile away so I dropped the package off on my way to the supermarket. I refunded the postage cost when i got home as I hadn't spent that money

[MarcusBerry]

Is the postage that excessive?
As the OP has said, he was expecting £2 per car, and with 10 cars that's £20. Another £5 on top to cover packaging etc (remember we're talking 10 lots of packaging). The OP has said that he was happy with the postage, if the seller had used it, but he didn't. So why doess everyone keep going on about his postage rates.

Because he didn't use any kind of postal service!!

He drove approx. 12 miles in his car (when I offered to collect) and then still charged me the full £25. I drive to Coventry and back all week every week and struggle to use £20 of petrol over 5 days.

Yes I admit I won the auction and paid the costs - this was on the basis that a delivery service was being used. A delivery service wasn't used and its clear to me that the only reason I wasn't able to collect in person was that he wanted to make as much profit on the postage charge as possible. Looking at this guys previous auctions he has allowed collection before - so why not this time?

Anyway - its been reported to Ebay and a lessons been learnt (hopefully on both parts).

...Marcus

[magicrat]

Is the postage that excessive?


I think it is, the cars cant be that heavy. You could send 20kg using parcel post for less than £12. Just because one item would cost £2 to send, doesnt mean that 10 items in one parcel would cost £20.

P&P was a rip off whether they were sent using Royal Mail or hand delivered.

[arma_uk]

i think that even though his postage charges were unfair and excessive, you accepted them when you bid on the item - what did you expect for £25??. the costs are clearly stated - it's not like he deceived you in any way.

it's arguable that courier delivery (which in effect is the actual method of shipment) is better value than 2nd class postage, therefore you actually received a better delivery service than that offered (even if he could have sent them in a taxi and still made money). you could always return them and ask him to re-send them to you by 2nd class postage...

btw did he mention whether the refund he's offering is for the whole amount or just the price paid for the cars (not incl. postage)?

[MacReady]

Looking at this guys previous auctions he has allowed collection before - so why not this time?

...Marcus

read though the thread...

to me it appears he knew he wouldn't make much, if any profit on the model cars he was selling. Why would he agree to sell them to you if he, as stated by the seller, he could make three times as much on the items sold....could he? imo thats probably his own valuation. So charged high for delivery to make some profit. I don't know what else he's selling/sold, but I bet all the other items he's allowed collection on, he's made profit on the actual items sold, so could do without profitering on delivery costs.
Then he's realised the person... thats you, who he's sold to, is within easy driving distance, so he can make it even more beneficial profitwise, to deliver himself and not refund any delivery costs. I have a hunch, that even if you did return the items sold, he'd not refund the delivery costs, and state that he needs it to compensate for time, petrol, car wear and inconvenience to himself.

[lewie]

Just a point but the max for 2c postage is £2.12 plus 65p recorded fee anything above this must go 1c or parcel post!
http://www.royalmail.com/portal/rm/jump2?catId=400028&mediaId=400030&_requestid=124476

[Prav]

I can appreciate the OP being aggrieved but in actual fact you got a better service than you were expecting (Next Day vs 2nd Class). You clearly accepted the £25 p&p when you bid and it's not like you got a worse service than stated.

Strictly speaking the petrol costs may not add up to £25 and another seller another time may have refunded part of the postage, but this seller thinks that delivering the package to your door is worth £25 of his time. Either way you accepted £25 as the cost for postage. The only thing you may have a case via Ebay is the fact that he didn't send via Royal Mail 2nd class, although the fact that you got a speedier service may not help your complaint.

Best, as you say, to chalk it up to experience, although it's hard to negotiate a different p&p sometimes, if the seller wants to recoup some of his fees etc.

[tpr007]

There are different ways to look at this.

Firstly, in reality, you have been overcharged on postage fair enough. However, is the total cost you paid for the items a fair one and reflective of their value to you? If so, then be happy.

Secondly, you received a good service in terms of having the items personally delivered in good time, rather than risking Royal Mail damage.

Overall if you got an item you wanted for a fair price, then let it go. It's not worth the hassle and obvious negative feedback. If you feel that you paid more than the items are worth then return them to the guy and get a refund. ebay is synonymous with overpriced postage, which is why when I bid, I use the postage cost as part of the value before bidding.

[syanide]

its unvbelievable with buyers on ebay... Do you not check the auction price + delivery and think 'im prepared to pay the total amount' ? Instead as people want something for nothing they whine that a stated postage is more than the price of the stamp on the parcel.. if you not happy with the postage then DO NOT BID or BUY IT... its pretty simple.

If you ended up payint 30 quid and 8 quid postage you would not complain and it would still be the same price.. It's hard enough for ebay seller to make any money anyway on ebay with all the fees. Who cares if the guy makes a bit of cash by avoiding all the fees, good luck to him i say..

[saltysam]

i got negged by a guy the other week,he won a dvd for 50p plus £2 postage. he then complained it had only cost me 70p to post the item. told him i had provided a jiffy bag and spent half an hour on a round trip to the PO but he still negged me.:(

[Alan b]

Where did this thread come from :suspect:

Moving to eBay Forum

[Ste7en]

The problem is that lots of folk use the postage as a way to recoup fees etc.

Dirty pool IMO.

I've fallen foul a couple of times and I NEVER buy from those sellers again.

BTW fair enough you had to pay for postage and an envelope but when people start charging for their time it's not on.

[megatron]

If ebay sellers didn't bump up the actual cost of postage, the actual item price would be boosted up anyway to compensate. In the end, you'd be paying the same price, but ebay would be getting more out of it.

[Ste7en]

Only on BiN items and / or items with a reserve... isn't that 50 quid now?

[jester]

I have reported a couple of auctions myself where the seller had BIN prices of £5 and postage of £50 for example.

One actually declared in the listing that it was to circumvent eBay fees :doh: as it was a high value item (a PS3).

eBay took them down inside an hour of me notifying them. And rightly so, if there was any problems with the item you are only liable for the cost of the item back not the postage.

[JOV]

When old threads pop up.

How did this happen.

[chris21]

its unvbelievable with buyers on ebay... Do you not check the auction price + delivery and think 'im prepared to pay the total amount' ? Instead as people want something for nothing they whine that a stated postage is more than the price of the stamp on the parcel.. if you not happy with the postage then DO NOT BID or BUY IT... its pretty simple.

If you ended up payint 30 quid and 8 quid postage you would not complain and it would still be the same price.. It's hard enough for ebay seller to make any money anyway on ebay with all the fees. Who cares if the guy makes a bit of cash by avoiding all the fees, good luck to him i say..

I think people are fine with the postage because they presume that is what it's going to cost.

What your saying is "Who cares if the guy is stealing, good luck to him".

[jester]

If your transaction goes wrong you may only get your item value back...

[douglasb]

Don't Ebay rules state that it is OK to factor in a time/effort element to shipping charges? It is then up to the bidder to decide if the charges are acceptable.

I tend to do stuff at cost 'cos I think it makes my auctions stand out a little, especially if you are competing with other sellers with the same item.

[puddleduck]

I charge a fair rate for postage on Ebay, but I've never assumed postage is just the cost of stamps? There is packaging, label printing, taping, and and a trip to the post office, or waiting around for a courier (often skipping lunch hour if collecting from work, in case they turn up when you are out), there is a time factor as well, I suspect time wise it's at least half an hour per parcel.

[cjanderson]

agree with both the above 2 posters.

I am happy as long as they do ship the package in the service described - ie 1st class or special delivery etc. that would be my only cause for concern.

I don't particularly bid on 99p with £10 postage auctions but for all other auctions, say books, postage varies from 99p to say £3. just take into account total cost, its not hard.

Most people just put a standard price which would cover most standard books/games/dvds and sometimes its more and sometimes less.

[alsemail]

I don't see what the difference is if you buy an item at £9.99 with a 1p postage price or a 1p item with a £9.99 postage price. When it comes down to it the item cost you £10.
Okay maybe that is a bit extreme but it's hard enough to make any profit out of an ebay sale between ebay and paypal fees. Any buyer with half a brain will take into account the total cost not think because the dvd was a penny it's a bargain then moan the postage only cost 60p

[puddleduck]

I also allow people to collect. Had a couple of collections last week.

Some guy picked up a camera from me Friday night, and I spent about an hour showing him how to use it. Didn't mind - nice bloke, and he went away happy, tt would have been £20 Special Delivery (which was at cost with £1k of insurance and over 2kg)

[cjanderson]

I'd allow collections if they paid cash.

1p with 9.99 postage is taking the mick out of ebay and fee evasion so i'd avoid those sort of sales anyway, as it would be hassle if it went wrong.

[jester]

I don't see what the difference is if you buy an item at £9.99 with a 1p postage price or a 1p item with a £9.99 postage price. When it comes down to it the item cost you £10.
Okay maybe that is a bit extreme but it's hard enough to make any profit out of an ebay sale between ebay and paypal fees. Any buyer with half a brain will take into account the total cost not think because the dvd was a penny it's a bargain then moan the postage only cost 60p

What happens then if you buy something and its not as descibed/boken etc and you are only entilted to the item cost back and not the postage?:doh:

[alsemail]

Okay maybe that is a bit extreme.

example.........:doh:

[MacDaddy]

Stop being difficult and just get over it.

You saw the postage and placed a bid.
Does it really matter how the item was delivered?

The only time I would complain is if the item is damaged or not as it was described.

[CS]

Lol what a blast from the past, almost a 3 year old thread :D

[pete00]

Stop being difficult and just get over it.

You saw the postage and placed a bid.
Does it really matter how the item was delivered?

The only time I would complain is if the item is damaged or not as it was described.

Agreed. I wish the OP would just let this one go!

[Roswell]

LOL....3 years old!

Someone should contact Marcus and find out if he complained to Ebay or not.

[Prufrock]

Thing is, Marcus paid by paypal. The seller should have used a trackable method of postage. Without it, had Marcus claimed the item had not received, the seller would have found the money swiftly taken back from him (including the £25 postage charge). Unscrupulous? Definitely. The seller left himself wide open there. Lucky for him Marcus has more morals.

[jester]

its unvbelievable with buyers on ebay... Do you not check the auction price + delivery and think 'im prepared to pay the total amount' ? Instead as people want something for nothing they whine that a stated postage is more than the price of the stamp on the parcel.. if you not happy with the postage then DO NOT BID or BUY IT... its pretty simple.

If you ended up payint 30 quid and 8 quid postage you would not complain and it would still be the same price.. It's hard enough for ebay seller to make any money anyway on ebay with all the fees. Who cares if the guy makes a bit of cash by avoiding all the fees, good luck to him i say..

Tell you what, buy something from me on ebay for £1 BIN with £30 postage.

You get it, do not like it and claim your money back.

Will gladly give you the cost of the item back minus the postage. :nuts:

Good luck to me eih? :lol:

[cjanderson]

Thing is, Marcus paid by paypal. The seller should have used a trackable method of postage. Without it, had Marcus claimed the item had not received, the seller would have found the money swiftly taken back from him (including the £25 postage charge). Unscrupulous? Definitely. The seller left himself wide open there. Lucky for him Marcus has more morals.

um, if marcus did that he'd be lying and committing fraud. the seller did not commit any fraud (maybe ebay fee evasion but thats not fraud).

Would Marcus honestly have been happier if it had taken 5 days and come by 2nd class post in 10 different packages :thinking:

I've dropped something off when i had an amazon sale in the road near me, saved me postage but thats just lucky for me. being sent by courior (IE me or Marcus's seller) is much better than 2nd class post.

[pete00]

Thing is, Marcus paid by paypal. The seller should have used a trackable method of postage. Without it, had Marcus claimed the item had not received, the seller would have found the money swiftly taken back from him (including the £25 postage charge). Unscrupulous? Definitely. The seller left himself wide open there. Lucky for him Marcus has more morals.

And as somebody else stated, the seller knew his address and there was nothing stopping a brick coming through his window.

[clarkyboy100]

Great I'm reading these threads after just starting to sell stuff. Puts me right off. 100% feedback so far but I bet somebody will try and quibble about postage.

I've been charging £1.99 on 360 games. Now you can't actually tell how much they cost until they are weighed. E.g. Assassins Creed cost 70p, but + 69p for the envelope, + the effort I think that is a fair price. Whereas The Orange Box cost me £1.32 in the same envelope. Must have been a heavier booklet or something.

[mvm]

On Sunday I bought x10 1:18 scale model cars off Ebay.

The final auction cost was £12.50 for the cars and £25 postage.

After the auction ended I noticed the seller was from Coventry which was where I work. I contacted the seller and asked if I could collect the cars as I was in Coventry during the week.

The seller replied advising collection wasn't possible and as per the auction description the cars would be posted via the stated method which was Royal Mail 2nd Class. I reluctantly excepted this but agreed to pay as this was stated in the auction.

I paid for the auction in full via PayPal this morning (05/05) only to be contacted by wifey this afternoon to say a guy had pulled up in his car this afternoon and dropped them off at the house. Therefore there was no postage costs.

I have mailed him back advising that I am not happy with this and although I don't mind paying his petrol costs (a 12-mile journey) I don't expect to pay the £25 as no courier service was used and he has clearly over-charging on postage costs to cut-down the final value fees from Ebay.

I'll see what sort of reply I get back, but do you guys think I've got a leg to stand on with Ebay and/or PayPal?

Cheers... Marcus


Do a Paypal DID NOT RECEIVE dispute. Without a shipping confirmation, he will lose, and you will get ALL of your money back !!!

Good Luck.

Tiffany

[puddleduck]

Thats fraud.

[Alan b]

Indeed it is and we will have none of that talk around here.

[CS]

Do a Paypal DID NOT RECEIVE dispute. Without a shipping confirmation, he will lose, and you will get ALL of your money back !!!

Good Luck.

Tiffany

Don't be so naughty!

[clem_f]

Plus it was nearly 3 years ago - I think he'd have a hard time getting a refund now!

[Spectre07]

Great I'm reading these threads after just starting to sell stuff. Puts me right off. 100% feedback so far but I bet somebody will try and quibble about postage.

I've been charging £1.99 on 360 games. Now you can't actually tell how much they cost until they are weighed. E.g. Assassins Creed cost 70p, but + 69p for the envelope, + the effort I think that is a fair price. Whereas The Orange Box cost me £1.32 in the same envelope. Must have been a heavier booklet or something.I've been charging £2.50 for XB360 games for ages, never had any complaints. I've just increased the charges to £3.00 and sold half a dozen games and each buyer gave me 100% positive feedback.

[DamienB]

Because he didn't use any kind of postal service!!

You're claiming excess charges for the wrong thing I fear.

I agree he's probably lying about it being enroute to London so it's a 24 mile round trip - £9.60 in mileage from the Revenue if he claims it - perhaps 30-45 minutes of his time - I'd charge a damn sight more than 25 quid... for that.

However, in reality I wouldn't do the trip - it'd cost a tenner to get a courier to do the job, and second class (or more likely standard parcels) would actually be a bit more but would be considerably slower. 25 quid for that is certainly overcharging.

[w_n_s]

i up my postage costs to cover my paypal and ebay fee's. It's not much more, I guess its about £1 - £1.50 more than it costs me. Although early today some guy bought two items from me, so I upgraded the postage on both items for nothing.

However - when buying anything on ebay, always make sure you are happy with the postage before buying, regardless of the method of delivery.

[rustybin]

People should use some common sense - I bought a phone charger from Hong Kong for 1p - £3.99 P+P. I'm guessing I was ripped off on postage?!?

If you're not happy with the terms, don't cry and whinge, simply don't buy the item.

I up my charges for all kinds of reasons - If shipping internationally I have to fill out a customs form. If the item won't fit in a post box, I've got to phsically go to PO to get a POP - I'm charging them for that - if they don't like it - don't bid.

[w_n_s]

it annoys me when people are sending royal mail and because I am from NI they try to say that it is going to cost them more. I then point out that I am in the UK and it would cost exactly the same to post something to me with Royal Mail than it would to their next door neighbour.