modem problems

[dylan99]

Hi there

I was hoping for some help. My neighbours are having problems connecting to the internet. When you click connect you can hear the dial tone but it wont dial the number. I had a nose at their detais and everything seems to be ok. Theyve replaced the internal modem and it still wont dial the number to connect.

Any ideas?

Much appreciated

Dylan :shrug:

[jonesya]

What does the dialup box display when it fails to dial?

I've had problems with modems refusing to dialup because they fail to find a valid dial tone when there's voice mail waiting - it changes the tone slightly. I fixed that by disabling the 'wait for dial tone' in the config.

[threadkiller]

yup, any sort of interupted dial tone will stop it dialling, or if its set to pulse instead of tone.

[dylan99]

Im not sure what it says. I dont think it was giving an error message. You could hear the dial tone thru their speakers and perhaps a dotty noise to straight to the dial tone again.. Thank you both. Anyone else with ideas? I will tell them about all your offers of help

thank you

Dylan99

[dylan99]

hi there

an update. They told me this evening that someone fittede a new modem and the same things happening. Any other suggestions?

Thankyou

Dylan

[jonesya]

Why not try dialing a number using Hyperterminal to see if it's the modem or the internet config. Also Hyperterminal should display the modem response which would make it easier to diagnose the problem.

[dylan99]

Oops...sorry never heard of that. Im not up on anything technical sorry.

Angelica