problems returning Jeunet to Amazon.fr

[Gypo66]

Anyone else having problems with Amazon.fr returning that beautiful but useless Jeunet box we were suckered into buying? All of Amazon's emails to me (in French) have indicated they would refund the cost of the DVD itself but would only refund the money it costs me to ship the DVD back to them from the states (probably around 8 or 9 Euros) in the form of a voucher to be used for future purchases at their store. Doesn't this contradict what their site says their return policy is?

[SimonI]

Bit of a grey area, that, really. However, if you don't expect to be ordering anything else from the French site I would hold out for a full refund to your credit card. By the way, did you use the english@amazon.fr email address?

Anyone know how long they take to process returns? Do they send you an email when they get the item, or after it has been processed? I sent mine back a week ago and no sign yet on my account.

[dangermouse]

Sorry I must have missed something, just out of interest what was wrong with the Jeunet box set?

[the thing with no name]

I've e-mailed them three times, and they have yet to reply or refund my CC. They have had my return a week now.:mad:

[SimonI]

Originally posted by dangermouse
Sorry I must have missed something, just out of interest what was wrong with the Jeunet box set?

It was advertised - still is, actually! - on the Amazon.fr site as having English subtitles, but in fact has none (French HOH only on City of lost children).

[Gypo66]

They've basically stopped answering my emails too. Isn't there some way to make sure that they act honorably here?

[Muppet]

I sent an email to their english thingy and I eventually received a reply over 2 weeks later...

It basically said they'd make a note on my account that I would be returning it.....

Havn't heard anything since though and I sent it a week ago....


M.

[the thing with no name]

after three e-mails to two different e-mail addresses, I have just recieved the following e-mail from english@amazon.fr;

[b]Dear Sam,

Thank you for writing to us at Amazon.fr with your refund enquiry.

After checking our records I can inform you that we have received your
returned copy of "Coffret intégrale Caro et Jeunet : Delicatessen / La
Cité des enfants perdus / Le Bunker de la dernière rafale" from order
#xxx-xxxxxxx-xxxxxxx.

A refund of 64,59 EUR (423,68 F) has been requested for this return,
and you should see this credited to you on your next card statement.

If you have any further enquiries regarding this, please do not
hesitate to contact us and we shall be happy to assist you.

Thank you for choosing Amazon.fr!


Cordialement,

Lai Kuen Yew
Service Client




:clap: :clap: :clap: :clap: :D :D

[SimonI]

I just got a similar one, after emailing the English address yesterday; they haven't received it yet however - I posted it on the 1st.

[APPRIA40WR]

I've returned stuff to Amazon.fr due to their error and received a <u>full</u> refund.

Amazon are legally obliged to refund you everything -France has their version of The Consumer Protection (Distance Selling) Regulations 2000 (http://www.weblaw.co.uk/distance.htm) too.

If you have a problem point this out strongly.