PC won't recognise Audigy 2

[sgibbons]

New Hardware wizard starts upinstalls the gameport etc then even when pointed towards the relevant drivers fails to install.

I downloaded drivers form creative, but when I run them they say something like 'could not find Creative Audigy2'

I previously had a SB Live Value card installed but I removed it from the hardware profile.

Windows XP fully patched,
AMD XP 1800
512 DDR
Geforce 4 Ti

Anyone any odeas

Thanks
Stephen

[waggett]

Do you have the driver CD inserted? Best to install from that first and then update to latest version. Can't say I've had a problem using that approach with my own Audigy 2, which has been through the odd reinstall over time.

[sgibbons]

Yeah tried that waggett to no avail.
When I try to install from the disc it very quickly gives me this message "Setup could not detect Sound Blaster 2 on your system...etc etc"
WinXP does detect that there is hardware installed it just dosn't find any drivers for it even when pointed to the approoriate folder.

More details:
Mobo : MSI KT3 Ultra MS-6380E Ver1.0

I've updated the via drivers but havn't yet flashed the bios since I don't have a floppy drive

Oh and the Audigy is a Refurb bought from the Creative website.

[gregh]

did you uninstall the old SB drivers, which is different to removing it from the hardware profile

[Uridium]

I had this problem when I got my PC from Mesh. After a re-install, it wouldn't detect Audigy when I tried to reinstall from the CD. Turned out Mesh had sent me the wrong CD!! I had a blue one when I needed the Gold one (basically the wrong version!)

[DarthVader]

Are you sure the card is sitting in the PCI socket properly? :thinking:

[Joffy]

Does the motherboard have onboard sound? If so it may be causing conflicts with the card and you have to disable it in the BIOS.

[sgibbons]

Yes it does have onboard sound and disabling it didn't help. It's definately seated properly otherwise I don't think windows would have detected it at all - anyway I've tried it in 3 different pci slots

Definately the right software I even tried the XP Drivers from the creative site

gregh
did you uninstall the old SB drivers, which is different to removing it from the hardware profile
I removed from the hardware profile - how do I uninstall the drivers?

This is driving me up the wall
I want to play my Thief 3 :cry:

[TELREA]

Originally posted by sgibbons
Yes it does have onboard sound and disabling it didn't help. It's definately seated properly otherwise I don't think windows would have detected it at all - anyway I've tried it in 3 different pci slots

Definately the right software I even tried the XP Drivers from the creative site


I removed from the hardware profile - how do I uninstall the drivers?

This is driving me up the wall
I want to play my Thief 3 :cry:

You should be able to select the drivers from within the add/remove in the control panel,all else fails try format C should sort it out..........


TEL.

[sgibbons]

try format C should sort it out :cry: :cry: :cry:

starting to look like thats the way it's gonna go:cry:

Will try installing the bugger on a mates pc tomorrow if that works I'l go for the format. Otherwise I'll send it back

Suppose it's about time I did a tidy up anyway been a good 18months since the last one

Stephen

[sgibbons]

installed SP1 on Windows XP and still the same problem of not finding the hardware.

I managed to get a spare hard disk I formatted it and installed Windows XP on that, With no other installations or old drivers it still could not find the hardware.

Can't think of naything else to do :cry:

I've re-installed the SB Live so I guess that will have to do for a while longer :|

Thanks for your help

[john316]

All you do is run the setup but when it prompts saying you have no Audigy 2 soundcard, leave that screen up. Go to Device Manager, go to the Driver Search there and look through the Directories inside your Temp Directory - one of these will contain the unzipped Audigy 2 drivers - this will allow the drivers to install properly! :thumbs:

[sgibbons]

cheers John316 tried that and had some success, but the damn thing still wouldn't install properly.
Tried it in a mates pc and had the exact same effect. Couldn't be arsed farting around with it anymore, sending the bugger back
:cry:

[john316]

Originally posted by sgibbons
cheers John316 tried that and had some success, but the damn thing still wouldn't install properly.
Tried it in a mates pc and had the exact same effect. Couldn't be arsed farting around with it anymore, sending the bugger back
:cry:

Ah, thats just giving up! :nuts:

[Faythur]

Is this one of the Creative refurbs by any chance? If so odds are that it is faulty :(

I had a similar episode with a Creative refurb GFX card - actually had three replacements in a row :eek: - and all were faulty!:mad: I ended up getting a refund after lots of hassle. Has put me off buying anything refurb.

It seems to me that Creative seem happy to fire out returns without even testing them :brickwall

I bought an OEM Audigy 2 a while ago for use with Win XP and had no problems installing - which also replaced a previous SB Live! and I didn't remove previous drivers beforehand.

[sgibbons]

Thanks Faythur, that makes me feel awhole lot better, will be contacting them and sending it back on Monday. And yes it was a REFURB curtesy of the bargin forums :D

Did you have to pay P&P for sending the card back to Dublin?

Originally posted by john316
Ah, thats just giving up!

If I'd tried anymore I would have ended up stamping on the damned thing :brickwall