sideshowbob
20-01-2004, 15:58
I've been pleased with the general cheapness of their dvds and of their speedy deliveries. However, when I received a scratched disk in my X-Men Collection, naturally I sent it back using their RMA service.
I filled out the form, packed it and the disks up with the address label and sent the whole set back to Canada by AirMail. That's the last I've seen of it.
They haven't responded to one of my chaser emails trying to track the item, or its replacement. All in all I am severely **** off with the service and can see me being left in the lurch with no replacement disks and out of pocket to the tune of £20 odd quid (with the postage - which was over £5 in itself).
Has anyone found a more effective way of communicating with DVDSoon ... other than using their generic info@ email address?
I filled out the form, packed it and the disks up with the address label and sent the whole set back to Canada by AirMail. That's the last I've seen of it.
They haven't responded to one of my chaser emails trying to track the item, or its replacement. All in all I am severely **** off with the service and can see me being left in the lurch with no replacement disks and out of pocket to the tune of £20 odd quid (with the postage - which was over £5 in itself).
Has anyone found a more effective way of communicating with DVDSoon ... other than using their generic info@ email address?