UPDATED : Overclockers poor service... Part 2 added!

[TheFatBoy]

I'm building myself a new PC and I was browsing through Overclockers web site when I saw their weekly deal (which was a cheap 160Gb HD)... That spurred me into ordering from them, along with a couple of other things - all of which were quoted as being in stock - with next day delivery. This was on Sunday. On Monday, I was looking about again and browsing their site again, and I compared a few prices and ended up placing a second order, again with next day delivery.

Tuesday, I get an email telling me that the bank has refused my card because of the wrong address being entered - I emailed back the correct address thinking it must've been a typo.

Wednesday, I thought of some more stuff I wanted, so rang them up to check on the other two orders. The guy tells me that they're waiting for the HD to come into stock and that he never received my corrected address anyway. I told him the right address and asked to cancel the second order and I'd reorder with the extra stuff I wanted. He said he'd cancel it and just add everything into the original order which was being held up by the HD. Great I thought, one lot of postage to pay.

Today, I had a dodgy amount taken out of my account, so rang them to check how much they'd taken (it wasn't them!) - while on the phone, thought I'd check the status of my order, told the HD will be in tomorrow, but a USB card is out of stock now (even though everything I ordered was in stock according to the website) and that it'd be a 7 - 10 day wait for it. I said no problem, you'll ship everything else tomorrow for me, cos I need the stuff by the weekend. Nope, they'll wait for the USB card!

I complained, he went off to talk to his manager and came back and said ok, they'll ship the card seperately... I then asked when everything would arrive - and was told Monday. I said that's not much use, I need the stuff by Saturday. He said I could upgrade the Amtrak delivery but it'd cost another £15. I asked if they couldn't just send the stuff I really needed by post, and send everything else on with the card - nope, they have a 2kg limit on Royal Mail, which surprised me cos Special Delivery takes up to 10kg.

Anyway, he wouldn't budge at all - not even offering to meet me halfway with the extra courier charge (which I would've gone for) - this for stuff that should have been here by Tuesday. I'm a bit annoyed, but I won't be using them again - I thought I'd read some favourable reports, but perhaps not... :(

Sorry for the rant, just venting more than anything else!

[raymondlin]

I think you've been unlucky, I've heard more good things than bad things about them. They don't sent things via normal post because it's not insured that way, that's why they mainly use courier. I ordered some Fans and grills, the P&P was like £4 when the weight is very light and would cost no more than £1 to post via 1st class.

I don't think that is all their fault, first the address was wrong and that obviously got things delayed, may be the product was in stock when you order, since it wasn't processed, another customer probably ordered the same thing and got ahead of you in the queue.

[TheFatBoy]

I accept that the wrong address would slow the second order - but the first went through fine. And they send stuff via Special Delivery, which is insured for up to £250 (with options for up to £2500!)... It just annoyed me that they knew I needed the stuff by the end of the week (I mentioned it several times) - and they always gave me the impression it'd be delivered by Saturday. OK, it's not a massive order, £160 - but it's pretty obvious from the stuff I've ordered that I'm in the process of building a PC (or at least heavily upgrading one!), I'd have thought they'd want to help me as much as possible...

In stark contrast, another etailer, Kustom PCs have bent over backwards to help me and I haven't even ordered anything! I was looking for a case from them, they hadn't got the exact one I wanted in stock, so I told him my requirements and he went through the products they have for something that did everything I wanted... And he emailed me the details at 7:30 in the evening... If I hadn't missed the cut off for their courier to be delivered tomorrow due to a meeting overrunning this morning, I'd have ordered from them in a shot. Excellent service.

[raymondlin]

oCUK never deliver on saturdays, i think it states on the order page when you check out (I've only order from them once). It's normal Monday to Friday, meaning if you order on Friday (before 3), it'll be delivered by monday.

[TheFatBoy]

IIRC, it says you can have Saturday delivery if you pay for it (via Amtrak)...

I know Special Delivery isn't guaranteed for Saturday, but there's a good chance it'll arrive anyway...

I'm just **** off cos this Saturday was the only free time I'd got for goodness knows how long :(

[raymondlin]

i know about the extra to get it deliveried on saturday (but it was £15), sorry to hear you had so much trouble thou.

[TheFatBoy]

I guess they've done nothing wrong, just haven't really been helpful either. Shame, like I say, I'd heard good things about them...

I'm going to ring them again in the morning, and ask if they'll reduce the Saturday Amtrak price for me - if they do, I'll go for it. If they won't, I won't use them again.

[Tyzer]

If you have a look on this site, http://www.romulus2.com/feedback/chart.php?1, you will see that Overclockers don't come out that well compared to quite a few other UK retailers. I've used them twice over the last 12 months, and on both occasions something went wrong, i won't be using them again.

[TheFatBoy]

Some of the reviews on that site make interesting reading - especially the first ;)

Looks like my initial impression of Kustom PCs was spot on too - No 2, with the guy that helped me, Graeme, mentioned a coupla times. Really wish I'd given them my business now - certainly won't use Overclockers again.

[Tyzer]

Kustom PCs are who i use now, great company. If i had never heard of Overclockers, i would never used them after reading the stuff about them on Romulus2.com

[pototea]

<b>They don't sent things via normal post because it's not insured that way, that's why they mainly use courier.</b>

They have always use Royal Mail recorded delivery with me (small items). My experience has been poor pre sales but superb after sales.

My dvd writer broke, got it replaced within 1 week. It broke again. This time they sent me a PC bare unit system which I sent back then they still sent me a new writer but again within 1 week. I didn't have to fight to get my product fixed/replaced like most companies.

[werewolf]

i think the reason ocuk don't ship anything over 2kg by SD is because the price jumps massively and couriers become much cheaper normally.
From memory 2kg RM SD costs £6.55 and then it jumps to £18.50 for up to 10kg.


when i've used them (which has been dozens of times and a couple of RMA's) i've not had any major problems outside of the odd minor delay due to stock running out.

[TheFatBoy]

I never suggested they should send by normal post - and I didn't know it was so big a jump in price on SD!!

I'm going to ring them in a minute and suggest they might like to meet me half way on the Saturday delivery charge... I'm not holding out much hope, but worth a try I suppose...

[andyp2]

Yep its definately £18 for heavy stuff on royal mail special - ridiculous jump isnt it

[TheFatBoy]

Just rang them...

The guy that answered the phone told me there was a premium to pay for Saturday delivery. I asked if they'd be prepared to lower that premium considering my 'next day' order was now going to be delivered a week after I ordered. No, they're not.

So, got put through to a manager, Phil. He said "it's a premium service, we can't do it for nothing you know." I pointed out I didn't ask them to do it for nothing, just to reduce the price as a gesture. No. Not even as a goodwill gesture as my order's so late? Hold the line. He comes back, OK we'll reduce the charge from an extra £15 to....

[drum roll]

£13.51!

[/drum roll]

I agreed as I really want to get this PC built and it was obvious it was the best he was willing to do. As I was midway through saying "Thanks for your help, goodbye" at the end of the conversation, he hung up on me.

Excellent company. :cuckoo:

I'm buggered if they'll see another penny of my (or my company's) money. I don't care if they've the best aftersales care in the world, if it's this much hassle to get the goods what's the point?

[Brozyniak]

I've used them twice in the past and not had problems, but that is food for thought. :oh-hum:

[Xenole]

I've had no problems with the 3 orders i've placed with them....first was for a zalman flower cooler etc and arrived next day without problem, second for a hd (sent recorded delivery) - arrived next day, and third was another hd (asked for special delivery this time as you never know with the Royal Mail) and that arrived fine next day.

[Dan]

Ordered well over 20 items in the last few years and have never had a problem with them.

[target]

I've only used them once ages ago and they messed up... but in my favour! :luv:
I ordered an ATI 8500LE OEM video card (slower version of the 8500) and they sent me a retail boxed full speed 8500 worth an extra £50 at the time. :)

[bobnick]

I suffered from the muppets a few years ago - haven't been near them since.

[Ewok]

overclockers are very well known to have EXTREMELY poor service, stay well away if you know whats good for u.

[eXonyte]

Originally posted by Ewok
overclockers are very well known to have EXTREMELY poor service, stay well away if you know whats good for u.

Well well many people would disagree with you! They might make faults once in a while but they are certainly not known to have EXTREMELY poor service.. :rolleyes:

[lancebarker]

My Psu blown so i needed other asap ordered a Q tec Psu from there site it arrived and would make a crackling sound like when you overload a plug.Also when my gfx card needed more power it would restart the pc.

Rang them up about this would cost £20 to test even if it was proved not to work the Psu only cost £25!.What bugged me is i had spend £250 on a Gfx card that month before but they didnt even consider that. So i sold it on ebay for £30.

Bought a nice Antec true blue Psu no noises, gives enough power and my pc is fine.

Also there forum is full of power hungry mods and strict rules like no talking about other companys like Pc world, Dell etc

[target]

Originally posted by eXonyte
Well well many people would disagree with you! They might make faults once in a while but they are certainly not known to have EXTREMELY poor service.. :rolleyes:

tbh, i have no opinions either way and haven't particular looked into it but I believe the 'word on the street', rightly or wrongly is that they are indeed fairly poor.

I wouldn't order anything expensive from them just from comments I've glanced at in passing.

[Stone]

Very poor after sales. I gave up on them a few years ago.

[evilsly]

my own personal experiences with overclockers have been poor, and most of the comments I hear about their service is poor.


Disclaimer: I am a mod on another shop related hardware forum.

[eXonyte]

Well mine and friends experiences with overclockers have been pretty good in the past.... Havent ordered anything from them for around year so judging by people's posts there service is very poor now days i take it...

[tahir]

Originally posted by lancebarker
My Psu blown so i needed other asap ordered a Q tec Psu from there site it arrived and would make a crackling sound like when you overload a plug.Also when my gfx card needed more power it would restart the pc.

Rang them up about this would cost £20 to test even if it was proved not to work the Psu only cost £25!.What bugged me is i had spend £250 on a Gfx card that month before but they didnt even consider that. So i sold it on ebay for £30.



That is wrong... they can't do that, if a product is faulty you are entitled to a refund (within 30 days) and a replacement (within 12 months) - if the product is not faulty after testing then there is a testing charge.

Otherwise what they are doing is illegal by UK Trading Law guidelines IIRC.

OcUK general sales and aftersales is poor but not the worst in the world (for that see ebuyer or komplett et al).

[waggett]

Used the regularly for several years and never had a problem - everything delivered promptly and on time, including both large and small orders.

[bob_bob]

Originally posted by eXonyte
Well well many people would disagree with you! They might make faults once in a while but they are certainly not known to have EXTREMELY poor service.. :rolleyes:

Well they should be, I bought a shuttle pc from them, it died after 11mths, they took 2mths of telling me to test this that and the other then told me, oh well, its out of warranty now - sod off (pretty much)

[pototea]

on their website it states there is a testing fee to pay if the product is found to be not faulty. perhaps you misunderstood that?

i like overclockers & will gladly shop their again as i have found their after sales care to be much better than any other internet/mail order company.

[JiBeRjAbEr]

I have been buying from OcUK now for about 3 or so years now and I have experianced very good service early on, but I must admit they are starting to drop standards.

The in-stock on website and then not being in stock when you chase the order has happened to me twice now. And very anoying it is, especialy when they argue with you on the phone that the stock was not in stock when you ordered it! :nono:

Why would you go and order 300 quids worth of stuff and a next day delivery if the items were showing no stock! :nuts: :cuckoo:

I think they may be a victim of their own success. Which is a shame.

[TheFatBoy]

Well the stuff arrived early on Saturday, so at least I've got it all.... Interesting what someone said above about the Q-Tec PSU as one of those was in my order - I bought the 550w one after reading a review reckoning it to be as good as an expensive PSU... It works, but has blown a couple of fuses so far - unfortunately there was no instructions in the manual so I'm not sure what the plug should be fused with - it blew 5A pretty quickly, so it's got a 13A in there at the moment, but I think it should have a 10A fuse? Anyway, hopefully once I've got the PC working again (HD has somehow become corrupted and won't boot!), it'll settle down a bit.

I'm going to cancel my outstanding order with Overclockers (USB2.0 card - I bought another motherboard on Saturday which has USB2.0 on it)...

[dtsrules]

Originally posted by TheFatBoy
Interesting what someone said above about the Q-Tec PSU as one of those was in my order - I bought the 550w one after reading a review reckoning it to be as good as an expensive PSU...

Q TEC are pretty much the worst psu's i know, wouldn't touch one if it was given to me.

[TheFatBoy]

Maybe I should stick the 250w one off my old PC on it until I get a decent PSU then?

[Xenole]

Mine works fine......little noisy I think (well compared to my previous lower 300W one)........so far anyway.

[dtsrules]

If the psu fuse has blown and now your hd has become corrupted i wouldn't put that psu anywhere near my machine. Get onto overclockers and tell them exactly what has happened.

[TheFatBoy]

The PSU fuse hasn't blown, the plug fuse blew. Dunno how the HD got corrupted though.

[wise1]

I been an avid buyer from OcUk for eons - going back to the trusty old original Athlon processor - the slot version.....

I have probably spent over £4K with them all told (don't tell the missus :rolleyes: )

Up until the last year or so I couldn't fault their service. But as JiBeRjAbEr says they have become a victim of their own success and their attitude towards customers has been adversely affected.

The last purchase I got from them was only £30 worth - a Nexus Fan controller in Black. They screwed up, sending me the silver version instead. It is a long story but here is the note that I sent them when trying to resolve the situation - not surprisingly I haven't had a reply - but my refund has now been processed correctly.

In the end I went to www.overclock.co.uk to buy the fan controller......

I arranged the refund when I spoke with the Customer Services Manager last night (17th December - approx 5:20pm) after discovering that the "correct" item is now not in stock.

I received the confirmation today that the refund has been processed (see attached) - however the refund was only processed as £32.20

When in fact the monies owed amount to:

Original order - £32.84
Return postage - £5.20 (agreed with yourself via phone and email, plus with the Customer services manager last night!)

Total - £38.04

Therefore I am still owed £5.84

I originally called the Technical Support line yesterday, but only received the answering machine message as it was past 5pm.

As far as I was concerned your team had completed its actions once it had agreed for the correct item to be despatched, so I thought I would call Customer Services to chase the delivery up.

I eventually got to speak to a Manager after I was "informed" that the item was out of stock. I then agreed the refund with the Manager - apologies as I can’t remember his name.

I even gave the Manger feedback from a customers perspective as to the ridiculous situation that the Technical Support team can promise a replacement unit, but have no access to the stock file to confirm availability. What caused me further annoyance was that it was only through my actions (of contacting your company AGAIN and AGAIN) was I informed that it was out of stock - so despite discussing the replacement on Friday, then again on Tuesday, it was only a further chase on the Wednesday that I was informed it was out of stock! And by chance it was only because I spoke to customer services, who have access to the stockfile - but can't handle "returns" questions - that I was informed correctly! - Completely ridiculous. (BTW what do Customer Services actually do - apart from refuse to serve customers?)

If I had been informed that it was out of stock on Friday, I would have requested a refund there and then - instead I have wasted 3 phone calls to your company, not including the countless times I have been connected, selected the correct option from the automated list, only to be disconnected!

I attempted to speak to Customer Services today to resolve the outstanding refund this afternoon - however they have refused to deal with the issue and have instead referred me back to yourselves (Technical Support). In fact the customer services representative even inferred that I was a liar as they did not believe that a Customer Services Manager would have agreed to the refund as its Technical Supports remit. In the end our conversation became quiet heated. I then attempted to call Technical Support but the phone line was engaged.

Can you please arrange for the refund to be settled correctly as quiet frankly I am utterly disgusted at the way in which I have been treated, the last straw was tonight and being accused of lying.

I ordered a fan controller, in Black, in good faith. I appreciate that mistakes can happen in respect of labelling and despatching stock. But for a customer to be treated in this manner is completely unforgivable. It is not the responsibility of the customer to know your companies internal processes and whether or not a particular department has access to the stock file or not.

As a customer, if I am informed by a representative of your company that an item will be despatched on a given day - why is it my responsibility to contact customer services to confirm if it is in stock or not? Utter madness!

What is so frustrating is that to speak to any of your representatives they are polite and helpful(obviously this description excludes the customer services representative I spoke with tonight, he must have been of sick on that particular day of the staff training!) but you just don't see the customers frustration in such an instance.

I have included Spie and the "manager" email accounts in cc to this note, not to complain further, as quiet frankly I am sick of not getting through. I just hope that Mark and the team can take this feedback on board and do something to stop the "rot" and complacency setting in. I've been a customer of OcUK for around 5 years now and have spent thousands with yourselves and the main reason I have done it, was because you were always customer focussed. Lets hope you can regain that focus!

[evilsly]

http://www.theinquirer.net/?article=13691

seems like someone on the inq isn't happy with ocuk.

[Stone]

Originally posted by evilsly
http://www.theinquirer.net/?article=13691

seems like someone on the inq isn't happy with ocuk.

Good article. Sums them up very well.

[lancebarker]

Can i ask which shops i should use for pc parts then?
I dont like useing computer fairs as the traders might never be seen again.

[ant78]

Placed an order on friday, told they were all in stock and would receive them on monday. Nope, phoned them yesterday, told they were being packed as we spoke. Phoned them today to make sure they were on there way and there still sat in the ware house!!!!! I said that you can cancel my order then, he asked why and i said because your service is rubbish, he said they didnt ship because some of my items werent in stock!!!! I said well they were in stock on friday when i phoned and ordered!!! On top of all this i was placed on hold for about 25 mins, total crap service!!!!!!!:(

[ljp]

Originally posted by ant78
Placed an order on friday, told they were all in stock and would receive them on monday. Nope, phoned them yesterday, told they were being packed as we spoke. Phoned them today to make sure they were on there way and there still sat in the ware house!!!!! I said that you can cancel my order then, he asked why and i said because your service is rubbish, he said they didnt ship because some of my items werent in stock!!!! I said well they were in stock on friday when i phoned and ordered!!! On top of all this i was placed on hold for about 25 mins, total crap service!!!!!!!:(

I placed an order Sunday which didnt turn up today.
After over 45mins on hold I was told it was being shipped today as they had problems yesterday in their packaging department so it should be with me tomorrow.

OK, they had a problem, which they could have mailed me about but to have a phone system as appalling as they currently have it quite frankly not acceptable.

God knows what I'll do if there is a problem with the order and I have to contact them again.

[ant78]

Did you keep on getting cut off like i did? couldnt get though in the mornings till about 11ish

[ljp]

Originally posted by ant78
Did you keep on getting cut off like i did? couldnt get though in the mornings till about 11ish

Yep, you select which option you want then it drops the line!

I've had the order today and it was packed by Stevie Wonder! :(

[TheFatBoy]

PART 2 :

After playing with my BIOS settings, removing various boards, disconnecting fans and removing drives, my PC is still randomly switching itself off with no warning. I've come to the conclusion the 550W PSU I bought from OCuk is borked. :rolleyes:

I initially thought maybe I was drawing too much power for the 550W Q-Tec to supply, it is a cheap PSU afterall. I put in a 250W PSU I had lying around, and I've it's running everything I want in my PC without a murmur.

I've emailed Overclockers asking for a refund, as I believe I'm entitled to under UK law (the product doesn't do what it's supposed to)?

I'm eagerly awaiting their response :)

[Stone]

Don't hold your breath mate.

[TheFatBoy]

If I haven't had a reply by tomorrow, I'll be ringing them.

[Q]

Originally posted by TheFatBoy
PART 2 :

After playing with my BIOS settings, removing various boards, disconnecting fans and removing drives, my PC is still randomly switching itself off with no warning. I've come to the conclusion the 550W PSU I bought from OCuk is borked. :rolleyes:

I initially thought maybe I was drawing too much power for the 550W Q-Tec to supply, it is a cheap PSU afterall. I put in a 250W PSU I had lying around, and I've it's running everything I want in my PC without a murmur.

I've emailed Overclockers asking for a refund, as I believe I'm entitled to under UK law (the product doesn't do what it's supposed to)?

I'm eagerly awaiting their response :)

Ive got a 400w Q-TEC power supply that was dead from new.I didnt order it from OCUK just added it as Q-TEC seem to have a few faulty ones and puts me off from buying another Q-TEC as well.

[ljp]

Originally posted by TheFatBoy
If I haven't had a reply by tomorrow, I'll be ringing them.


Make sure its someone elses phone bill - if you get through you'll be on hold for hours!

[TheFatBoy]

I'll be ringing from work ;)

[ljp]

Originally posted by TheFatBoy
I'll be ringing from work ;)


"Welcome to Overclockers. Press 1 if you'd like to join a very large queue. Press 2 if you'd like the call to be dropped. "

:clap:

[hooj]

See this thread on their forums.

http://forums.overclockers.co.uk/showthread.php?s=&threadid=17170421

No doubt prompted by all the bad publicity they are getting at the moment.

I have to say though, that after reading most of that thread I don't know of any other company that gets so much ass kisssing.
I was reading their forums the other day and some guy wouldnt get a particular product because OCUK didn't stock it even though it was superior to the one at OCUK. :oh-hum:

[evilsly]

to show how it should be done

I've had to return a dead dvd-r this week to a certain sitesponsoring blank disc shop

emails were answered promptly and politely, I had lost my invoice but they went to the trouble of finding my order on the system. They arranged for a courier to pick up the faulty drive at no expense to me, and it's currently on it's way down to them.

Simply superb service

[TheFatBoy]

Yep, I've always had fantastic service from them too. Pity OCuk lick ass crack (IMHO).

[GavinT]

I've ordered twice from OcUK in the past (last time was a year ago), and not had any problems .................. but then again, I did get all the bits I wanted and didn't need to deal with customer services.

I must admit, probably won't order from them again the next time I need to get stuff like that.

And the forum makes me laugh. I sometimes post there on a social basis (some people I know). Some of the ****-licking that goes on for 'The Management' is really ROFL!

I think one day I'll put a posting up (which will no doubt get moderated and result in me being banned) telling them how it is.
Don't get me started on the political views of some of 'the management' as well. Even Mr 'I hate Political Correctness' here finds some of them rather right-wing.

Ohhh, this post seems to have turned into bit of a rant :)

[Crazy Squirrel]

I've been ordering from them for a few years (last purchase being last week) totalling what must be around 5k or so of mine and my works money combined. Only ever had one problem, which wasn't really a problem after clearing things up with a 2 minute phone call - that was a while ago though.
Compare that to the likes of Ebuyer where I've spent a total of maybe 500 quid and had a whole handful of problems....

Never ordered stuff thats out of stock from ocuk mind.

touch wood.

[esw2002]

Ordered about £300 worth of parts on the 26th Dec and got charged £8.50 for amtrak next day del,eventually recieved on the 16th of Jan.Never again.:( :(


Never had a problem with Ebuyer.

[BlueDwarf]

Placed an order on Thursday morning last week, turned up on Friday morning. :clap:
I pretty much bought my entire PC from them, and found them to be great on price and speed of delivery.

Can't comment on customer service / returns as I've never needed it.

[BeelzebubUK]

Pray that you don't - I sent a graphics card back on the 11th November - finally got the replacement back on the 24th December !!! It wasn't even a sealed one so had obviously been a returned one but it worked and I had a new receipt so didn't bother trying to get another one. They even tried offering a lower spec card in its place (they seemed to have no idea what was meant by an "equivalent" spec card)

I'll be very reluctant to order anything from them again.

[Burned_Alive]

Originally posted by raymondlin
oCUK never deliver on saturdays, i think it states on the order page when you check out (I've only order from them once). It's normal Monday to Friday, meaning if you order on Friday (before 3), it'll be delivered by monday.

I placed an order on a thursday night (after hours) to be delivered RMRD, arrived promptly saturday morning. The amtrak saturday delivery option is for guaranteed saturday delivery whereas its *possible* that RMRD and RMSD could (RMSD should definitely) be delivered on a saturday.

Ive used both mail order from ocuk and been to the store and never really had any problems (few returns but went fine), but one thing i observed while i was there is........they seemed to be MASSIVELY understaffed. ALL the time i was there there was a constant queue of 10-15 people (as people left, more came in) and only 1-2 people actually serving (only 1 till). I think this is probably the reason for the recent bad service and will be sorted in the near future if spie has anything to do with it (hopefully?).

Ive also used KustomPCs many times and agree with everyone who posted, their service is absolutely brilliant. I enquired about some products which they didnt stock so Graeme (i think hes the owner) ordered it in and was going to stock it from then on. Cant complain at all. And they have a new website up this/next week which will have real-time stock control, so it just keeps getting better! Even tho they can be a little pricy on some things their flat rate of £2.50 for postage soon offsets it. Couldnt recommend anyone more.

[wise1]

Originally posted by hooj
See this thread on their forums.

http://forums.overclockers.co.uk/showthread.php?s=&threadid=17170421

No doubt prompted by all the bad publicity they are getting at the moment.

I have to say though, that after reading most of that thread I don't know of any other company that gets so much ass kisssing.
I was reading their forums the other day and some guy wouldnt get a particular product because OCUK didn't stock it even though it was superior to the one at OCUK. :oh-hum:

Thanks for the pointer - I had a look at that thread and saw that some of their forum members had been posting details about the negative experiences that they have had.

So I thought - what the hell I will post mine (similar to my post in this thread but without the names and the real lower detail). Anyway surprise surprise it lasted about a minute and disappeared.

I've kicked up a fuss as the post itself was very constructive and the intention was to highlight the issues so that what Spie has planned for 3 months time might cover it.

I've then received a whole load of replies from the butt kissing brigade saying that I should have emailed Spie about my experiences and not posted it there- I've said that I had, but got no response.

Serious double standards on their site, as mine is the only post to be removed from the thread, when there are others that are equally shouting with displeasure, albeit not as loudly.

The Don's working on that forum are almost as bad as the muppets on the phone....... :oh-hum:

[Q]

Originally posted by Crazy Squirrel
Never ordered stuff thats out of stock from ocuk mind.

touch wood.

If you have a read through this thread there is alot of people complaining about OCUK site saying it is in stock when they ordered and then being told on the phone when they eventually get through that it isnt in stock.Was going to order from OCUK a few weeks ago but the delivery charge and this thread put me off so ordered from easyetrader and got free delivery.Ordered late tuesday night and received on saturday.

Never had a problem with ebuyer or citylink either but no plenty of people have and plenty of people out there that havent.

[Crazy Squirrel]

Originally posted by Q
If you have a read through this thread there is alot of people complaining about OCUK site saying it is in stock when they ordered and then being told on the phone when they eventually get through that it isnt in stock. And in those cases it's kind of their own fault for messing up their order. Should ocuk assign stock items to 'invalid' orders or not? They arn't the only company with this issue.

I placed another order last Thursday with them, got an email back a little later saying the payment details had been refused by the bank (as I entered the wrong expiry), called ocuk up and within 5 minutes all was sorted.

And not sure why your shouting about that 3 day easyetrader delivery unless it was explicitly a '3 day delivery' option, if not that is poor. ocuk always seem to get my stuff to me early the next day beating the other companies i order from (at the same time when building a machine) by hours or in some cases a day. That is slightly annoying however as I don't get my motherboards and cases from ocuk so their bits have to wait for the other deliverys to arrive before I can start building. :lol:

[TheFatBoy]

Originally posted by Crazy Squirrel
And not sure why your shouting about that 3 day easyetrader delivery unless it was explicitly a '3 day delivery' option, if not that is poor.

It's certainly better than OCuk's 8-day-next-day service that I experienced :|

Have you ever had to return anything to them?

[wise1]

Originally posted by TheFatBoy
It's certainly better than OCuk's 8-day-next-day service that I experienced :|

Have you ever had to return anything to them?

Fatboy has hit the nail on the head.

When things go well OcUK is a great site.

But when they screw up an order they do it big style :brickwall

[saviola]

Im up late because of these people :(

Basically PC wouldn't post after a power cut on Sunday. Tried every piece of kit in other PC's and they all worked fine except the Mobo.

I was getting memory error beeps. I also noticed that the retianing clips for the memory had fractured and 1 broke. Now this pc was set up in May 03 with parts from them (arrived late but I wasn't fussed at the time) and was never tampered with. It had been running happily for 8 months.

So I e-mailed them first off, funnily enough from 2 accounts as I did not have acces to my main account but wanted to get the ball rolling. I also e-mailed my query to Abit (the Mobo manufacturer) stating what happened and what thier policy would be on it.

Firs reply back was from Abit. ' We would happily accept the Mobo back in this condition as we have experienced such faults in the past due to irregularities in materials.' (the cut down verion :)).

Second e-mail was from OcUK Tech guy. 'We can't do nothing, Abit won't have anything to do with it. Regards' (that was not the cut down version). I e-mailed him back with the Abit e-mail attached. He basically said on your bike nice fake.

Third e-mail from a second OcUK Tech, ' Please send me your order no. I do not forsee any problems, will get the ball rolling' (cut down version). We will see!!

So basically two tech guys, which i did by accident, had two different answers to my query. First was damn rude I felt and unhelpful.

I am currently wording an e-mail to Trading Standards to get there opinion.

Brought many items, always been fairly priced but slow delivery. First ever return and I am not too happy.

And I lost a night sleep almost getting this damn PC up and running for the weekend :(.

Anyway be weary
Saviola

[TheFatBoy]

Well, 2 weeks to the day after first requesting it, I finally received an RMA number this morning - strangely enough, I emailed them yesterday asking what was taking so long, and copied the managers into the email. Perhaps someone with some authority saw it? :|